Bridgfords Tyne and Wear reviews

★★★★★ 5/5

Google

I have recently gone through the process of selling a property for the 1st time. The sale of my property was not as straightforward as I'd imagined however I have to say the help I received from Bridgfords was exceptional and in particular Lily Haggie. Lily had to deal with an awful lot throughout this sale for a long 8 months but she did everything and more, she really did go above and beyond to help me as her client and to make sure she could keep me up to date and communicate effectively with me. I can honestly say it was a pleasure to deal with Lily and her professional approach to her work. Thankyou again

Stephen · 16 June 2022

★★★★★ 5/5

Google

We received excellent service from Bridgefords, In particular with Amanda McClugin who was professional, has excellent communication skills including listening to our needs. From the information she provided we were able to make a decision on selling our property. When ever we had a question or required an update Amanda always had the answer for us, which made us at ease and comfortable that Amanda was acting in our best interest. Bridgefords are fortunate to have Amanda McClughin, she is very approachable, professional and well mannered. Also it’s nice that she is based locally and we could call in at the branch and speak personally to her. If we needed an Estate Agent in the future I would go to Bridgefords

Ann · 16 June 2022

★★★★★ 5/5

Google

Honestly can’t thank Hannah and the staff from Washington bridgeford enough for all their help. We’ve now got our amazing house to call home and it was such a smooth move and transition due to the help we received from Hannah. Thank you so much for all your help! Highly recommend using bridgeford. Services were amazing!!

Simone · 16 April 2024

★★★★★ 1/5

Google

I'm extremely disappointed with Bridgeford's unprofessional and unethical behavior regarding my security deposit refund. After moving out of Grasmere Gardens 26 days ago, I've been met with complete silence and disregard. Despite multiple emails and calls, no one has bothered to respond or provide any explanation for withholding my deposit. The lack of communication and transparency is appalling. As a tenant, I fulfilled all obligations, including inspecting the apartment before vacating. Bridgeford's failure to refund my deposit is not only unfair but also damaging to my mental well-being. I caution potential tenants against renting with Bridgeford due to their questionable business practices. Their disregard for customers' rights and concerns is alarming. Location: 1 Grasmere Gardens Move out 1st September 2024 Deposit amount:650 Un refunded deposit and lack of communication

Fabulous · 17 April 2025

★★★★★ 5/5

Google

I thoroughly recommend Lauren McGuigan to any Tenant or Landlord. I had a property and was looking for a Tenant. From the outset Lauren kept us informed of the process every step of the way. She was professional and confident in finding us a suitable Tenant. She kept to her word and in a few days the property was let out. Lauren is a real asset to Bridgefords.

Don · 16 June 2023

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 1/5

Trustpilot

My experience with Bridgfords/Countrywide

My experience with Bridgfords/Countrywide has been extremely disappointing.

Diptarup · 31 July 2026

★★★★★ 5/5

Google

My whole experience with Bridgefords has been outstanding. The support received through out has been excellent. CONNOR RAMSHAW was the letting agent dealing with my new house he made sure we understood everything we were doing, giving me timelines and explaining how each process worked and what we would need. Connor always called with updates and always made time if I had questions or concerns. As first time renters we weren't very knowledgeable or confident though Connors friendly manner and product knowledge instilled a confidence in me that we were in safe hands.PositiveResponsiveness, Quality, Professionalism

Liam · 26 August 2021

★★★★★ 5/5

Google

Sam from the mortgage department was fantastic! Friendly helpful and helped me to get me a mortgage on my drama home. 5 stars highly reccomended. Thank you Sam ! 🙏 …

Sara · 2 March 2025

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

Very Happy with the service which we received from Bridgfords in Washington. made the whole process in moving into a new property very stress free and kept us up to date in every step of the way. before we knew it we had the key and was moving into our new house. We dealt with Conner Ramshaw mostly and I would definitely recommend him. made everything seem so much easier. Thanks again and great work to the whole team.PositiveQuality

Gary · 26 August 2021

★★★★★ 5/5

Google

As first time tenants and being a little anxious about the whole process. I've been left very happy and at ease with the service and help received from Bridgfords Washington. In particular Connor stood out as someone who really cared and was very professional. Even with my 1000's of question Connor was more than happy to take the time to ensure we had all the information we needed and was very pleasent and down to earth. Honestly couldn't fault any of the staff and the whole experience was a positive one. Thank you so very much 😊 BethPositiveResponsiveness, Quality, Professionalism, Value

Bethany · 16 June 2021

★★★★★ 5/5

Google

Staff at Bridgfords are all professional, helpful and a pleasure to deal with, and they definitely know what they are doing and act very efficiently in the letting process. Connor Ramshaw is super, professional yet friendly, always informed me of what was going on in the process and aided in making the process go smoothly. Lauren and Amy are also fantastic, I'm very pleased with Bridgfords letting and would heartily recommend them.PositiveResponsiveness, Professionalism

JOY · 16 June 2022

★★★★★ 5/5

Google

As a landlord I would recommend Bridgfords in Washington. I Was kept updated throughout the process thankyou to the girls at Bridgfords

Henrieta · 17 April 2025

★★★★★ 5/5

Google

We used Bridgfords for renting out our flat in Washington and we’ve got to say after using other Estate Agents in the past the service we got from Bridgfords was exceptional, in particular Grace Thompson who went above and beyond anything we expected on all aspects of the Let. Would use again and would highly recommend to anyone in the sale or rental market for their property. Thanks again Grace Lynne and Steve Finnigan CaradocPositiveProfessionalism

Steve · 16 June 2021

★★★★★ 1/5

Google

I recently rented and sold a flat with bridgfords Washington and unfortunately I’ve been left very disappointed with the service provided. Bridgfords were noticeably more expensive than competitors (I.e. 40% premium on other estate agents) and the service provided when selling the flat was poor overall. When I’d call their offices I would either not be able to get through or would be promised a callback which wouldn’t materialise which was very frustrating. The sale of my flat took 10 months with no chain and it realistically shouldn’t have taken anywhere near this long. A lot of the delays were caused by unresponsiveness either by bridgfords or by their recommended solicitors (which were also unresponsive and expensive compared to competitors). This poor service was disappointing and could have largely been avoided. Without emails/calls chasing there were weeks which would pass when nothing progressed. I was advised by bridgfords to end tenancy (2 months notice) as I was under the impression that completion was imminent, after tenants moved out the flat was empty for nearly 2 months which increased unnecessary costs of owning the vacant flat. Unfortunately at this stage I wouldn’t recommend using bridgfords.

James · 15 November 2024

★★★★★ 5/5

Trustpilot

Very happy with sale via Bridgfords Swinton

Very please with the service and result of selling my mother’s house via Bridgfords Swinton. Mike was knowledgeable and efficient. His sale price estimate was 20% higher than another local firm but he managed to achieve it. He also arranged to visit mum in her care home to complete the paperwork. Happy to recommend.

R · 24 March 2025

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Google

Took the stress out of finding a new tenant .Excellent service...we'll done Washington branch especially Stacy and Hannah !

Gwen · 17 April 2025

★★★★★ 5/5

Google

This is the first time we have used Bridgeford’s Lettings and I cannot praise Connor Ramshaw and Lauren Mcguigan and the team from Washington Branch highly enough. From initial contact they have been very professional and efficient in processing our property. They are always available and very quick to provide any help needed to ensure a happy tennant and happy Landlord.PositiveResponsiveness, Quality, Professionalism, Value

Richard · 26 August 2022

★★★★★ 5/5

Google

Ellie, a lettings negotiator with Bridgfords has been absolutely stellar throughout the process of me finding a new home to rent. She’s been unfailingly patient, kind and professional - many thanks, Ellie!

Janet · 20 March 2026

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.

RL · 4 August 2026