John D Wood and Co Lettings Twickenham reviews

★★★★★ 1/5

Trustpilot

Jaw-droppingly useless

To describe the agents of the Wandsworth branch of John D Wood as 'incompetent' is to do that word a disservice. Their inability to do even the most basic elements of their job would be hysterically funny if you were not the one to bear the brunt of their idiocy. From the moment I moved in as a tenant to when landlord sold the house, any interaction with John D Wood would leave me agog at how utterly useless and unnecessarily aggressive they were at their jobs. They treated us tenants as though we were pests and an annoying inconvenience. Their bias towards our landlord wasn't hidden, and we were lucky that we had a good relationship with him that CCing him into our communications with John D Wood would lead to a solution to whatever we were trying to sort out. They surpassed themselves in incompetency when our landlord sold our house. "24 hours notice for viewings? Nah, we'll just turn up with interested buyers when we want." I came home early from work one day to find viewers ALONE IN THE HOUSE who said that the agent had "just left". Said agent also insisted that we allow the eventual buyers bring their family around on a day to view that we had said multiple times that we could not accommodate, making a viewing appointment and not turning up to the viewing, leaving me to deal with the frustrated would-be viewers. But a standout communication from this agent was when we emailed our concerns about potentially not being able to move should a national lockdown occur and being told that we were "being unnecessarily hysterical" and being "ensnared by media speculation". Upon that, we decided to leave sooner than we had planned, which turned out to be a couple of days before lockdown happened.There is also no internal communication between agents and a lot of buck-passing from what I can gather. TL;DR John D Wood's agents are incompetent, useless at their jobs, aggressive and dismissive to tenants, will not reply to communications from tenants, but will harass tenants almost hourly if they want something done "ASAP". Avoid at all costs if you are looking to rent, and be wary if you are a landlord/looking to sell.

Marian · 13 August 2020

★★★★★ 1/5

Trustpilot

End of Tenancy Check Out - Battersea Branch

Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.

Rowena_family · 18 September 2025

★★★★★ 5/5

Trustpilot

Thank you Denise

Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise

Steve · 29 July 2024

★★★★★ 1/5

Trustpilot

I wish that I read the reviews prior to…

I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.

Marie-france · 29 December 2025

★★★★★ 5/5

Trustpilot

I just moved into a new flat in Notting…

I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.

Andrea · 23 April 2026

★★★★★ 5/5

Trustpilot

Helpful and friendly

Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.

Jane · 15 May 2026

★★★★★ 5/5

Trustpilot

Easy first time buying experience at JDW

Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.

Anon · 22 April 2026

★★★★★ 5/5

Google

I've had my property on the market previously with three agents during the last two years without any success. I listed with JDW and had an offer within a week at a very acceptable price. I just completed today and I must say that the dedication and professionalism I experienced from Jane and Simon throughout the entire process was exemplary! Thoroughly recommended!

Hendrik · 17 April 2024

★★★★★ 5/5

Trustpilot

Great help

Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.

Melanie · 24 April 2026

★★★★★ 5/5

Trustpilot

Chiswick Lettings Team

Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.

David · 1 March 2023

★★★★★ 5/5

Google

Laura and team have been fantastic from start to finish, letting our property within 24 hours of listing to a quality tenant at a very good rental yield, all at a very competitive rate. Very impressive and highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Tom · 20 June 2021

★★★★★ 5/5

Google

Laura and Eloise were really helpful and friendly when I visited their branch to find a new property for my girlfriend and I. They were really knowledgeable and talked me through the process and my options, I found it really helpful as a first time renter.

Josh · 20 June 2020

★★★★★ 1/5

Google

Poor communication. Wish I had chosen another agency to let our house with.

Switchmel84 · 18 December 2025

★★★★★ 5/5

Google

I've been using the St Margarets office for property management since 2012. I find Shona Fraser and her team professional, efficient and helpful. My aim is to be involved as little as possible in the day to day running and Shona and her team help to keep it that way.

Mina · 21 June 2018

★★★★★ 5/5

Trustpilot

Excellent service from start to finish!

I'd like to thank the whole team at John D Wood in South Kensington and in particular Umar and Angelo for introducing a buyer and working together with all parties (solicitors, managing agents, freeholders, buyer and vendor) in a friendly, personalised and dedicated way from start to finish. Although the whole process - from offer and sales memorandum till exchange of contracts and completion of the sale at the agreed price - took approximately 12 weeks, Umar and Angelo have always kept me informed of every single step towards achieving a successful sale. It was often just a text or quick phone call - even on a Sunday - which kept me motivated throughout the process. I believe that with John D Wood I have been in very good hands and would therefore highly recommend them.

Mark · 6 June 2019

★★★★★ 4/5

Trustpilot

Deposit nightmare solved

We have recently had to move during COVID. It was incredibly stressful and made worse when we found ourselves unable to access our deposit back through no fault of our own. At first I was not happy with the responses I was getting until Rupert Simmonds stepped in. He went above and beyond to cut through red tape and help us to get our deposit back in full. Rupert is a credit to John D Wood!

Shopski · 13 September 2020

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH JOHN D WOOD UNLESS YOU LOVE STRESS 6 months of hell. No ventilation, health hazard.

They are the worst letting agent we’ve ever dealt with, do not rent or buy with this company, complete incompetence at all levels of management. They will cost you money, time, stress & potentially your health, it is not worth it! When we moved out we also recieved our deposit back in full just for clarity. (Though it took much longer than it should have)

Louis · 14 May 2025

★★★★★ 1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023

★★★★★ 5/5

Google

Simon Philip has been extremely professional and very helpful throughout the whole purchase process. I highly recommend him and John D Wood & Co. Updates are frequent and detailed from him and his team. He also provided a gift set at completion which was a lovely surprise.

Jarvis · 21 June 2019

★★★★★ 5/5

Trustpilot

Claire has been excellent in helping us…

Claire has been excellent in helping us find a rental properly from abroad. She was super flexible with our requirements and timing and always kept us in the loop once we found the property. She did an extra video viewing and asked many questions to current tenants on our behalf. I would highly recommend Claire and her team and if were to rent again would definitely use them!

Agata · 23 February 2022

★★★★★ 1/5

Trustpilot

I have a property which is fully…

I have a property which is fully managed by JohnDWoods , they couldn't renew my contract due to sick leave of their employee , they cant solve my problem I have to reach to tenant by myself and trying to solve the issues , 20 days pasts the contract end date .

Ali · 24 September 2025

★★★★★ 5/5

Google

Many moons ago I purchased my first property through Simon Philp. Since then I have moved numerous times and I only ever trust Simon to sell my homes. He’s honest, he’s always calm and very knowledgeable. I recommend Simon to anyone thinking of buying or selling a property

Charlotte · 21 June 2018

★★★★★ 5/5

Google

Great experience with John D Wood finding our rental property in Twickenham, they managed the process smoothly from start to finish. Laura, Charlotte and team were so helpful and I'd highly recommend using this letting agents.PositiveResponsiveness, Quality, Professionalism

Lizzie · 26 August 2021

★★★★★ 5/5

Google

Absolute delight working with them. They helped us get our first flat on rent when we had freshly moved to the UK. They were very helpful with the flat maintenance and any requests we had for appliance repair during our stay. Laura from their team topped all this recently by returning us a month's rent that we had overpaid a little more than 3 years ago! Thanks for all this and wish other estate agencies could be as good and honest like them!

Kunal · 20 June 2022