Trusted Agent profile · Twickenham
★★★★★
343 reviews across 2 platforms
127 St. Margarets Road, Twickenham, TW1 1RG
John D Wood and Co Lettings's office in Twickenham, at 127 St. Margarets Road, is rated 3.9 out of 5 across 343 reviews on two platforms, including 140 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
5/5
TrustpilotJ D WOOD Parsons Green
The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!
4/5
GoogleOverall it was a good experience renting with this office, and the process felt straightforward enough. I’ve dropped one star due to a few technical issues (repeats) when signing docs. Cheers
Sorry about the issues Chris, we will look to get this technical issue addressed. Thank you for the 4* rating. Best wishes, Mark
5/5
GoogleFantastic agency. So friendly, helpful and genuine. Had a great experience finding a property and going above and beyond to make sure we could secure it. Thank you!
Thank you for your fantastic 5* review! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
GoogleI had a smooth and happy experience with the John D Wood office in St Margarets. Shona helped us every step of the way and was honest and managed my expectations completely.
Thanks Ella for such awesome review. It is great to read that Shona and the entire team at John D Wood & Co were able to deliver their proven 5 star service. Best wishes, Sarah.
1/5
TrustpilotAwful experience
Awful experience. Reached end of tenancy and despite instructions being followed and agreement with the Landlord, no return of deposit as yet. Seem incapable of resolving the issue - or do not want to do so. A sad end to the tenancy and completely unnecessary. I would recommend you look elsewhere.
5/5
GoogleWe have been letting our flat in St Margarets through John D Wood for several years now and have enjoyed good results and a friendly and professional service.
Thank you Fiona for your glowing 5* review about our local John D Wood's letting team. It is wonderful to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
TrustpilotTerrible agents
Terrible agents, a bunch of kids who do not know what they’re doing. Awful at keeping you updated on the progress and very disorganised. You have to chase them and only to find out that something hasn’t been done or done too late thus you ending up missing out on the property! What a waste of time
5/5
TrustpilotI am very happy with the attention…
I am very happy with the attention Alexandra Crocker, Emily Hughes and Harry Crookenden are given to me in regard to the short-let tenancy of my flat.Any issue I have they try to solve immediately .I recommend John D Wood for the very professional and experienced people they have.
1/5
TrustpilotThe worst of all
The worst of all. Penelope Leng showed me a property that is not ready to move in. And the renting price is increased when I told her that I want to rent. I don't know the company but I know the letting negotiator who made me unhappy about the whole experience.
5/5
GoogleProfessional, charming and pleasant to deal with kind real people. 5 Stars ***** :)PositiveProfessionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotBad tenant Chris Witts
J D Wood let my flat in Weybridge. The bad tenant Chris Witts stopped paying the rent and left the flat damaged and very dirty. He would not admit his financial responsabilities, luckily I was able to recover the debt from the deposit through mydeposits.
1/5
TrustpilotWhat a joke
What a joke! The epitome of bad and distrustful estate agents. We arranged a viewing with the Esher office and no one showed up- no email,text,call, WhatsApp- to even tell us they were late or having to cancel. And worse still- the property we arranged to view and sat waiting for 20 min was already sold.
5/5
TrustpilotWe bought our house through John D Wood…
We bought our house through John D Wood at the end of 2023.Wai, in Oxford, was brilliant and kept in touch all the way through the process.
5/5
GoogleSimon gave us excellent advise and was able to keep a substantial chain together in a very difficult market. Cannot recommend him enough.
Thank you Ian for your 5* review of the great service you received and it is a pleasure to read that you would thoroughly recommend our John D Wood & Co team. Best wishes, Lucy.
5/5
GoogleWe have recently started our relationship with John D Wood and it couldn't have been better! Very professional and friendly, always on top of things.
Thank you Tania for your wonderful 5* review of our John D Wood team. It is brilliant to read that you could not have asked for a better service and that you found them always on top of things and friendly. Best wishes, Scott
5/5
TrustpilotA very satisfied customer
I have let my flat with John D Woods for many years now and the company have always found me a very good tennant. The service has been extremely good and efficient. I would like to specially mention Shioeni Oates and Imogen at the Wandsworth branch. I would highly recommend John D Woods.
5/5
GoogleHave just moved into a property managed by John D Wood. Helpful and friendly throughout the process; hopefully will continue through my tenancy!
Thank you James for your glowing 5* review of our John D Wood & Co team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
TrustpilotSimon helped us to find a beautiful…
Simon helped us to find a beautiful home in Battersea! He was exceptionally professional and really listened to our needs. I’ve been recommending Simon and the John D Wood team to everyone.
5/5
GoogleHad a brilliant experience looking for a short term rental with Laura! Highly recommend
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotALEXANDRA CROCKER Head of Lettings John…
JOHN D WOOD WIMBLEDON VILLAGE - ALEXANDRA CROCKER Head of Lettings - Wimbledon VillageDubious SALES PERSON do not use for rentals
5/5
GoogleEfficient and with a sense of humor! My third property through the agency; great service!
Thank you for your great 5* review and comments!
5/5
GoogleExcellent service, highly recommended. I've been very happy with all aspects of the service I have received.
Thanks Matt for your 5* rating. Best wishes, Mark
5/5
TrustpilotBoth Jessie and Louna at John D Wood…
Both Jessie and Louna at John D Wood were professional, courteous and efficient.I’d recommend them highly.
5/5
TrustpilotAntonio - highly professional
Thorough & exceptional customer service from Antonio. He swiftly arranged a viewing for us and was fantastic at keeping us up to date with any developments throughout our property search. Highly recommended!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Lettings's Twickenham office has 343 reviews across two platforms: 140 on Google, 203 on Trustpilot (across the whole business).
John D Wood and Co Lettings Twickenham is rated 3.9 out of 5 across all 343 reviews, and 4.7 out of 5 on Google from 140 reviews.
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Lettings, Twickenham won Trusted Agent.
John D Wood and Co Lettings Twickenham, 127 St. Margarets Road, Twickenham, TW1 1RG.
