Trusted Agent profile · Twickenham
★★★★★
345 reviews across 2 platforms
127 St. Margarets Road, Twickenham, TW1 1RG
John D Wood and Co Lettings's office in Twickenham, at 127 St. Margarets Road, is rated 3.9 out of 5 across 345 reviews on two platforms, including 140 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for John D Wood and Co Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Twickenham office, from every platform, shown as written. First names only.
2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
1/5
TrustpilotTerrible experience, Not professionals!!
Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.
5/5
GoogleThe team at John D Wood have been incredibly helpful and made our moving experience seamless. We were keen to move quickly, something they supported with great professionalism. Many thanks for your help.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI moved two weeks ago thanks to John D Wood at Saint Maragert's. They professionally provided me all the information I needed before taking the new flat and they've been always helpful in all the process, including asking my requests to the landlord. Would absolutely recommend.
Thank you Michele for your great 5* review! It is wonderful to read that you had such a great experience with our team at John D Wood, Saint Maragert's. I will of course make sure your kind words are forwarded to the whole team. Best wishes in your new home. Kind regards, Scott
1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
5/5
GoogleBest agent I've dealt with - rang me up and told me they owe me money!!! In a time where honesty and integrity is in short supply, Laura gets my vote.
Thanks for the brilliant 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back.
1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
5/5
GoogleLaura consistently goes above and beyond her call of duty in order to provide excellent service, and has done so from day 1. The service is friendly, professional, and efficient. I couldn't be happier with my experience. Well done!
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
5/5
GoogleBoth Simon Philp and Jessica Butler have gone above and beyond with the purchase of my wonderful new home. I could not thank them enough for all of their hard work and support through the process. Wonderful assistance. Thank you.
Many thanks for your wonderful 5* review. I'm delighted that your experience with Simon, Jessica and the team at John D wood was such a positive experience for you. I hope you are settling in well to your new home. Best wishes, Tracey.
5/5
GoogleWe have been assisted throughout all the process by Ms Lucy Fox from St Margarets. Really outstanding service, always looking for the proper balance between the parties to make things flow in a timely manner. Highly recommended.
Thank you for wonderful and kind 5* review! Our local team are very grateful for the time taken to leave your positive comments. Kind regards, Scott
5/5
GoogleVery good level of service, everything ran smooth throughout the whole process move process. From viewings all the way though to move day. Would recommend.
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
4/5
TrustpilotJohn D Woods a great choice
We are very satisfied with a capital V with the service we received to sell our property in Weybridge. All the team are great but Ruby Rowntree who dealt with us from day 1 is excellent both caring and professional.
5/5
TrustpilotTenant changeover - handled very well
The tenants that JDW found for me in 2019 decided to leave after one year, disappointingly, but JDW (Trinity Road branch, SW18) found two people who appear to be excellent replacements, with only a 10-day void. The necessary arrangements were all made in a professional manner. I'd particularly like to single out Shoeni Oates for the excellent service and advice I've received as an inexperienced landlord.
5/5
GoogleWe have been very lucking to have Laura at John D Wood look after our rental property. She found some great tenants very quickly and it was a really easy and smooth process.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood and Co Lettings's Twickenham office has 345 reviews across two platforms: 140 on Google, 205 on Trustpilot (across the whole business).
John D Wood and Co Lettings Twickenham is rated 3.9 out of 5 across all 345 reviews, and 4.7 out of 5 on Google from 140 reviews.
Yes. In The Trusted Agent 2026 awards: John D Wood and Co Lettings, Twickenham won Trusted Agent.
John D Wood and Co Lettings Twickenham, 127 St. Margarets Road, Twickenham, TW1 1RG.
