Foxtons Twickenham reviews

★★★★★ 5/5

Google

I had the pleasure of working with Oscar Pearson and Louis Wingent at Foxtons. I enquired them online and they were extremely helpful and very very supportive. I didn’t even had to visit them. The whole process of putting an offer on a house was seamless, thanks to these two. For someone who is renting for the first time, the process can seem extensive but with people like Louis and especially Oscar, it becomes quite simple. I really want to thank them for their service and making everything so easy for me. I appreciate their dedication towards their work and all the efforts they made for accommodating my requirements. Definitely consider Foxtons for all your real estate queries. You won’t be disappointed.

Nidhi · 3 October 2022

★★★★★ 1/5

Google

Updated 04 Dec’23 2200 Today I have been told by Foxtons that they have kept 75% of the rent for the first month, and crediting the 25% to my account….this when I clearly told them a month ago that I do not need their Tenant Management services…also no one even cares to give me a call to tell me that’s what they plan to do with my money as if it’s their own money…appalling service….feeling slightly helpless as they get my rent currently…have now decided to involve Solicitor, and also lodge a formal complaint to THE PROPERTY OMBUDSMAN. I am hoping they can help me here, will keep you all posted. @Sophie I don’t think you take complaints seriously, there is an email thread going on from last 5 weeks, and all I do daily is send you a chaser and give you guys a call to get things moving….no one has given me any call this far….this is how you operate I am afraid….still I have fwd’d you the whole email thread. The very fact that you are responding to a 1* review after 8 days explains the level of your service. *************** Updated 30 Nov'23 after a call with Foxtons at 1545: Been 4.5 weeks, still waiting for Foxtons to complete all formalities. I am having to keep calling them everyday, to get things moving, and when you call them the arrogance on display with some of the agents is hard to believe. Without a call, you wouldn't get email responses. Stay away for any tenancy management, that would be my humble advise. ******* First Review 26 Nov’23 Sale of the property was handled by Foxtons, which I would say went alright. But they manage the tenancy too, and this review is specifically on transition from Sales team to Tenancy Management team, and the delays to handover the property to the new owner (me). Been 3.5 weeks after completion, and I have chased them at least 15 times (on phone & email) but it is yet to be handed over to me (new owner). I was very clear from the outset that I don't require the tenancy management services at the cost they were offering, so dont quite understand the reason for such a long delay in handing over the property, especially when they dealt with the sale so should have warmed up the tenancy management team that this is coming and been proactive rather than responding to constant chasers. As it stands today I still don't have any view on when this would be handed over.

Milan · 25 December 2023

★★★★★ 5/5

Google

The service provided by Manu Khanna from Foxton was exceptional. My husband and I were looking for a home for quite some time. We came across Mannu khanna who helped us through the process to find the perfect home for us. He provided a lot of information we were not aware of. The first house we were searching for was an old house, but Manu introduced us to the Help-to-Buy option, and he managed to strike the best deal with the developer. He was gracious enough to take us around local properties and also listened to our questions. The hard work he has put in to get us through is highly recommended, and I thank him for it!!

Hazel · 30 July 2022

★★★★★ 5/5

Google

I could not be more pleased with the service received from all at Foxtons, from our first meeting, photography, viewings and through to exchange the contact levels and focus on us have been second to none. We originally listed with another agent for 12 weeks and had 4 viewings and no offers in this time. I was extremely impressed with Alan who proactively sought a prospective buyer. Alan was friendly and professional and it was a pleasure to work with him from the point of first viewing to completion of the deal. I could not have been more impressed with the dedication, professionalism and service shown by the team, especially Alan. The updates and support through this process have been outstanding. Thank you.

Claire · 30 July 2022

★★★★★ 5/5

Google

Without Alan Groom, it's not an exaggeration to say that we never would have exchanged contracts. Going above and beyond the call of duty was his clear modus operandi and my partner and I could not be more grateful. He was able to explain the jargon associated with purchasing property and his advice was both insightful and indespensible. As first time buyers, it was imperative that we worked alongside somebody that we could trust, and we got just that in Alan and Foxtons by extension. He remained with us from initial viewings, ultimately tailoring property suggestions based on a growing understanding of what we wanted and kept a clear line of communication throughout the process. He recommended both a reliable mortgage broker and an effective law firm from which we found our solicitor. Alan made certain that we were updated on what each stage meant and what the next steps looked like. As a result, we never felt drowed or overwhelmed as we knew we had a potent support in place. As a personal point, both myself and my partner are autistic and so the process of purchasing our first property was a nightmarish prospect with how cumbersome and unclear the process can be. That I can confidently say that I owe both Alan and Foxtons a great deal should be indicative of the quality of support they provided.

Callan · 30 July 2022

★★★★★ 4/5

Google

I viewed a property in Isleworth and was going to purchase it but I saw a better property and am in the process of buying that through another broker. When I said to Alan at the time that I wanted to buy the property he was selling he asked me why and I said because of the price, location and inflation. Alan is a very nice guy who is helpful and professional so I highly rate him. ☺

Norman · 3 October 2022

★★★★★ 5/5

Google

As a first-time home buyer in the UK, I have a lot of questions during the home buying process. I did several views in various places. I got extremely lucky because Alan helped me to find the right property. Alan is very professional, friendly, responsible and efficient, he did even speak in French to us on some occasions. I really appreciate his patience, dedication and prompt answer to my questions. I would highly recommend him to my friends.

Patricia · 3 October 2022

★★★★★ 5/5

Google

Although I didn’t end up buying through Foxtons I wanted to give Hamida a good review. Throughout my buying journey she was incredibly supportive and well informed. She was knowledgeable on the area as well as the potential rental price of the property if I decided to rent it out in the future. I really appreciate how polite and professional she was and hope that this is recognised within the company.

I · 3 August 2025

★★★★★ 5/5

Google

Superb experience with Manu from Foxtons Twickenham The service we received from Manu Khanna was excellent. Manu is amazingly knowledgeable and helpful all the way through from enquiry to completion. He walked me through the whole buying process and made things easier to understand. He also answered emails and calls promptly and patiently which was very reassuring. I could not recommend him enough to anyone, especially to those first time buyers who need extra guidance and support.

C · 30 July 2022

★★★★★ 5/5

Google

Hello all, We have been searching for a property for over a month, and worked with many agencies and agents. We felt helpless. literaly lost. One day God has send us an angel in the image of Foxton estate agent. His name is Sandy Sunderrajan from the Richmond/Twickenham office. He held our hands (with safty glove of course :) ) and led us through the searching process, letting us feel we are in good and proffesional hands. Sandy is the ONLY agent we actually felt was working for US. He has learnt our needs as a family, and did a day to day proactive search for the best property for us. He put a huge effort letting us understand the market, the areas and generally living here in richmond as a family. Always communicating, always responsive, never pushing. Sandy worked for us. Were looking forward to working with him in the future !! Way to go Foxtons for such a perfect recruitment ! All the best Sandy, Yaron & SharonPositiveResponsiveness, Quality, Professionalism, Value

Yaron · 25 October 2021

★★★★★ 5/5

Google

I'm the tenant at Beechwood Avenue and this review is for my letting experience in Jan this year. So this is the 3rd time I've worked with Foxtons (last 2 properties were all with the Canary Wharf office, this is my first time with Twickenham). Sandy was my agent and he made the whole renting experience so so easy and pleasant and smooth and stress free. You can tell if an agent cares about you as a prospective tenant and your moving experience, since I've definitely worked with agents who feel like they're only there for the commission. I remember I was late on the day of viewing, but he waited for me patiently and was all smiley and nice when I showed up. After I'd decided to take the property, I actually requested to change the move-in date a couple of times, but Sandy was all communicative and helpful and responsive the whole time. He even offered to assist with the BT router delivery since it was supposed to arrive before the key collection day. One of the best agents I've had the good fortune to work with. Polite, efficient, non-pushy, attentive. That's why I've been working with him for the past 3 months now for my new home. The Twickenham office is lucky to have an employee like Sandy.PositiveResponsiveness, Quality, Professionalism

Oscar · 25 August 2021

★★★★★ 5/5

Google

Only my second review on google but I had to come on here and leave one for the amazing service we are receiving from Sandy Sunderrajan at Foxtons (Richmond and Twickenham Lettings). The service we have received has been exceptional , he really has gone above and beyond and not only found us our dream property but made the whole process as straight forward as possible. Most estate agents customer service ends once they get a sale, Sandy helps you until you settled in your new home. Thank you so much Sandy, we really appreciate your help, Lauren and JoshPositiveResponsiveness, Quality, Professionalism, Value

Lauren · 25 August 2021

★★★★★ 5/5

Google

Finding a perfect home has never been easy for a first time buyer but thanks to Alan Groom for making my search really enjoyable! Alan understood my needs and put in huge efforts to search the suitable property for me. He has been positive and dedicated through the whole process , excellent communication and extremely helpful. I definitely recommend Alan (Richmond and Twickenham ) if you are looking for a new home to buy/rent. Good Luck Alan. You are an asset to FOXTONS and will go a long way.PositiveProfessionalism

Sonia · 25 August 2021

★★★★★ 5/5

Google

Had a great experience with Alan Groom that works at Foxtons Richmond and Twickenham. I was struggling to find flats that suited my needs, after contacting foxtons Alan called me to assess what I wanted and straight away booked me on to quite a few viewings the same day and the subsequent days, he took me around the area where I wanted to buy and gave me great advice and options, I received regular phone calls with updates from Alan something amazing as I’m a first time buyer and needed quite a lot of guidance. I would definitely recommend Alan he is very efficient and a great communicator.PositiveQuality

Pedro · 25 August 2021

★★★★★ 5/5

Google

I was contacted by Oscar Pearson as I was looking to rent in Twickenham. I am a first timer renter so I needed advice on how to set up bills. Oscar was very professional and knowledgeable. He showed me five properties on the same day and answered all my questions. Oscar worked hard with the landlord to finalize the property I was interested in. I will be moving into my new home in April and Oscar again has given me advice on how to set up the bills in my name. So far the experience has been great and hope I do not have to review this review for any negatives in the future.PositiveQuality

Manny · 25 August 2021

★★★★★ 5/5

Google

Our estate agent Alan G. was great. He really took the time to understand what we were looking for and why we were looking for a property. He didn't just show us the initial property that had piqued our interest but showed us a variety of properties to help us on our search. When we were to busy to go our on viewings he suggested virtual viewings where he personally showed us properties and answered our questions. He also had us reconsider Help to Buy properties which we had previously written off and which we went with in the end. He even went out of his way and dropped us off at a sales centre followcing other property viewings. Additionally, in these interesting times he was very covid conscious and wore a mask and gloves whenever in a property or while in the car on our in-person viewings. I would recommend Alan to any of my friends who are searching for a property in the area.

Christina · 30 July 2021

★★★★★ 5/5

Google

During these tough times, full of uncertainties and worries, it's great to know that there are still a few companies out there that genuily care for people. I am more than happy to say that Foxtons Twickenham is one of those very few. I would specially like to recognise the extra mile, professionalism and highly positive attitude of Oscar Pearson. He got everything sorted out for our new tenancy process very quickly and taking advantage of the digital platforms, so the whole process was digital. Looks like Foxtons is not just digital ready, but also people oriented. Simply outstanding! Would definitely recommend the Foxtons Twickenham team!

Carlos · 30 July 2021

★★★★★ 5/5

Google

Alan is a very friendly and practical estate agent. I definitely recommend getting in touch!

Volkan · 25 June 2024

★★★★★ 5/5

Google

Viewed a property with Alan Groom. He was very knowledgable and wasn’t pushy at all. He even followed up the next day! Usually agents don’t follow up so it was nice to hear from him as promised. Unfortunately the house i viewed wasn’t for me, but Alan has kept in touch regularly to see how my search is going! Thanks Alan- you are a real credit to your company

Abbie · 2 December 2022

★★★★★ 5/5

Google

I just completed today!! I have to thank Manu, at Foxtons, for the stroke of genius that - after a long and arduous search, concluded with the keys of my perfect home sitting in my palm! Thanks Manu for going off the script and understanding what I needed. And on his first round of viewings with me, no less!! There were trials and obstacles to overcome on way, but Manu was there, deftly navigating us all, through the whole process. I am sure the sellers are just as grateful as I am! Good job Manu and Foxtons! Thanks so very much!

Nadia · 17 May 2021

★★★★★ 5/5

Google

We are in the process of finalising our completion with Foxtons. Manu has been managing the process throughout and has been brilliant. His tenacious and determined attitude has ensured that it has got over the line so quickly. His mantra of ‘let’s get it done’ has meant that we will be in our new home before Christmas which was always the dream. Thank you Manu and the team!

Bill · 1 January 2023

★★★★★ 5/5

Google

I was contacted by Oscar Pearson as I was looking to rent in Twickenham. I am a first timer renter so I needed advice on how to set up bills. Oscar was very professional and knowledgeable. He showed me five properties on the same day and answered all my questions. Oscar worked hard with the landlord to finalize the property I was interested in. I will be moving into my new home in April and Oscar again has given me advice on how to set up the bills in my name. So far the experience has been great and hope I do not have to review this review for any negatives in the future.

Manv · 5 March 2021

★★★★★ 1/5

Google

STAY AWAY!! I first put my property on rent with foxtons. the manager at the Margot told me as this was the second property I was letting with Foxtons there would be no …

Aenika · 22 April 2026

★★★★★ 5/5

Google

Oscar Pearson showed immense patience, understanding and was quick to find a property that met my needs. Oscar was available to talk to , discuss my options and showed empathy for my circumstances. Finding a property to rent can be challenging and I felt Oscar was by my side every step of the way. I highly reccomend this company as you will not be let down.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 25 August 2022