Every review we hold for the Tunstall office, from every platform, shown as written. First names only.
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4/5
GoogleGreat experience with Christine and Sophie. They were very helpful with my difficult situation.
Gave good advice, words or encouragement and always kept me up to date with the β¦
Becky Β· 27 February 2026
Agent replied Β· 20 March 2026
Thank you so much for your lovely review!
Weβre really glad Christine and Sophie were able to support you and keep you updated throughout. It means a lot to know they helped make a difficult situation a bit easier.
Wishing you all the best π
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5/5
GoogleI am absolutely thrilled with the service. I'm over the moon with joy that everything has gone smoothly. The staff was really helpful and I cant thank them enough for everything, I went through a very difficult time, this has put a smile on my face.
Courtney Β· 18 September 2025
Agent replied Β· 16 January 2026
Thank you for taking the time to leave us a review and entrusting us with the sale of your property via our auction service. We are so happy that you achieved over the reserve and now have the confidence that it will go through to completion within the 56 day deadline. If you need any help whilst the property is going through, please let us know.
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5/5
GoogleHad the best experience with Sophie when we rented with Your Move Tunstall. She couldn't do enough for us!! Thank you for the positive visits Sophie π β¦
Sally Β· 20 February 2026
Agent replied Β· 20 March 2026
Hi Sally. Thank you for your kind review about your experience with Sophie. Good luck in your new property!
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5/5
GoogleI can't thank Ian, Christine and Josh enough from the your move tunstall office in making my first time buying easy! I'm looking forward to my new home! Thank you so much!
Faye Β· 20 March 2024
Agent replied Β· 30 July 2023
Thank you Faye for leaving us a review. You were the perfect buyer and made the whole transaction easier and quicker. We hope you enjoy your time in your first home! π‘ β¦
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5/5
GoogleThey are estate agency you can rely on particularly Sophie within a month they were able to find a house for me to rent. Indeed always your move. Thanks really appreciate.
Dominic Β· 20 March 2024
Agent replied Β· 30 December 2023
Hi Dominic. Thank you for taking the time and leaving us a review. We hope you enjoy your time in your new home and if there is anything you need, please let us know.
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5/5
GoogleI recently worked with Your Move Estate Agents to find a rented house, and I couldn't be happier. They listened to my needs and quickly found the perfect home for me. The process was smooth, and they were always available to answer my questions. Their dedication and expertise made the entire experience enjoyable. Highly recommended!
Apata Β· 20 March 2025
Agent replied Β· 24 October 2024
Thank you for your kind review Apata. Enjoy your time in your new home and if you need anything, please let us know.
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5/5
GoogleThe staff here are amazing, such a warm welcoming atmosphere and a pleasure to deal with. Best estate agents about!
Kealum Β· 27 February 2026
Agent replied Β· 20 March 2026
Thank you so much for your lovely review! Weβre delighted you felt the warm, welcoming atmosphere, thatβs exactly what we aim for.
Your kind words mean a lot to the whole team. Thanks again for your support!
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5/5
GoogleI had an amazing experience with the guys at Rightmove in Tunstall
The customer service experience was first class and their knowledge of the areas and the properties were second to none
I would not hesitate to recommend right move to install to anybody simply the best estate agent in Staffordshire xx
Folashade Β· 20 March 2025
Agent replied Β· 20 March 2026
Thank you Folashade for your review. We really appreciate your kind words and hope you enjoy your time in your new home!
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5/5
GoogleI would highly recommend Sophie she was very professional, helpful and made my move go smooth as possible. All the team at your move were great
Leona Β· 20 March 2024
Agent replied Β· 20 November 2023
Hi Leona. Thank you for your kind review. We hope you enjoy your time in your new home and if there is ever anything else you need, please let us know π β¦
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5/5
GoogleFrom start to finish Ian and Christine were great. They were empathetic to my dad's needs and nothing was too much trouble. Highly recommend.
Heather Β· 20 March 2024
Agent replied Β· 20 November 2023
Thank you Heather for your review. It was a pleasure to deal with both you and dad and we hope everything goes to plan with dads new apartment! π’ β¦
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5/5
GoogleMany Thanks to Ian and the team who constantly helped and delivered. During our move we had lots of twists and turns but Ian and his team always helped out and came through them all which meant we were able to complete. Thanks Ian.
Stephen Β· 17 August 2022
Agent replied
Hi Steve. Thank you for your feedback. It definitely was a tricky sale to get through but are so pleased it all got sorted in the end. Hopefully you enjoy your time in your new property but if there is ever anything you need, please don't hesitate to get in touch.
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1/5
GoogleThis estate agent want Β£60 to make an offer on a house. They say the need to check identity and use a third party web based company to do this. The won't accept brining my passport or driving licence in to the estate agents as they say they can't assess if it is genuine or not! apparently the website they refer can! I think staff need training to check peoples ID. I guess its another way for estate agents to make more money. Imagine the number of people who may like a house and want to make an offer- pay Β£60 to do so, for the offer to be rejected.
Not all agents do this, if you comply to these bully tactics it will become industry normal. You will find that companies like these will want your ID to be checked before doing viewings.
I will not sell any of my properties using this company, when they take a percentage of the sale and insist on Β£60 ID checks of any prospective purchaser.
Gurj Β· 20 March 2025
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5/5
FacebookSimply the best estate agents .. my son and his little girl have just moved into a lovely house in Burslem which Christine and her team were fantastic in helping him get to where he wanted to be .. it is not just a house itβs a whole new chapter and this chapter is going to be a happy one π
And a fantastic welcome pack which my son was thrilled with β¦ a lovely touch π thank you so much ! X
Patricia Β· 2 December 2021
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5/5
GoogleAbsolutely faultless. Nothing is too much for staff highly recommend. Would be my first port of call whether buying or selling.
Tina Β· 17 December 2025
Agent replied Β· 16 January 2026
Hi Tina. Thank you so much for your kind review and thank you for choosing Your Move to help sell your property.
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5/5
GoogleThe sale of my property was a stressful time for me but the estate agent and other staff at your move provided with with the support and assistance to successfully selling my house.I recommend them for good customer service and would recommend to family and friends.
Netty Β· 20 March 2025
Agent replied Β· 25 August 2024
Thank you for taking the time and leaving us a review. It was great to work with you and we wish you all the best for the future.
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5/5
GoogleWith any move, there is a certain expectation of the estate agent, particularly with Ian and Christine, these are part of an excellent team, that time and time again they have gone above and beyond the call of duty, I cannot thank them enough. If you ever are undecided on who to use to sell your house, surely itβs worth giving this team a try, you wonβt regret it!!!
John Β· 20 March 2024
Agent replied Β· 20 November 2023
Hi John, thank you for your kind review. It was a pleasure to deal with both you and your mum and we are so pleased everything has worked out. We hope mum enjoys her time in her new home!!
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5/5
GoogleA fantastic team who worked hard to get our purchase completed even though there were various issues along the way through no fault of the estate agent. Ian and his team kept in regular contact and were quick to resolve everything they could help with. Thank you!PositiveResponsiveness, Professionalism
Megan Β· 30 August 2021
Agent replied
Hi Megan, thank you for your review. It took a little longer than we all would of liked but hope it was all worth it in the end! We all wish you the very best and you enjoy your time in your new home π‘ β¦
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5/5
GoogleAbsolutely first class service in what proved to be a protracted and complicated sale. No messing around. I cannot recommend highly enough. Thanks to Ian and the team.
Richard Β· 20 March 2025
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5/5
GooglePurchased a house through yourmove as a buy to let, Ian and the team were fantastic in keeping me updated through out the sale. i was so impressed with the service that i chose to reuse them again with letting the property.
Marc Β· 19 April 2022
Agent replied
Hi Marc, thank you for your kind review and continued business. We look forward to working with you moving forward
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5/5
GoogleAmazing service from all the team especially Ian. Highly recommended thanks all for your time and effort!
Sb Β· 20 March 2024
Agent replied Β· 20 March 2026
Thank you for your kind review. We all hope you enjoy your time in your first home π‘ β¦
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5/5
GoogleYour Move Tunstall have just helped me sell my parentsβ house in Chell. Ian and Christine were professional, responsive, helpful, knowledgeable and friendly. From the moment we had our valuation with Ian, we could tell he knew his stuff. This process has been difficult for us (solicitor delays!) and despite this Ian has been very helpful in pushing issues through, getting any problems resolved and has shown excellent communication and resolution skills. Heβs provided me with updates literally days before the solicitor has got around to contacting me with the same information. He helped us fill in forms and provided sound, trustworthy advice. Even throughout the lockdown, theyβve never been unavailable! I would highly recommend their services to anyone considering using them. Our experience with Christine was equally good. She knows her stuff and is a brilliant negotiator. If you are considering an estate agent in this area I would definitely recommend them! Do it. We had other valuations and had one valuer from another agent who came in a flashy suit and spouting about how good their company was and how quickly he could sell our house etc and it all seemed a bit fake. Our gut told us to go with Ian because he was down to earth, honest and quite simply: trustworthy. We donβt have any regrets for going with Your Move. They have made a difficult time much more bearable! Thanks to the Your Move team in Tunstall, weβll always be grateful for your help and support.PositiveResponsiveness, Quality, Professionalism, Value
Linden Β· 26 August 2020
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5/5
GoogleApproachable, helpful and professional team. Great service!
Krisztian Β· 27 February 2026
Agent replied Β· 20 March 2026
Hi Krisztian,
Thank you so much for your kind words! Weβre delighted to hear that you found the team approachable, helpful, and professional throughout the sale of your home. It was a pleasure working with you, and weβre so pleased we could help make the process a smooth and positive experience.
Wishing you all the best in your next chapter, and if you ever need anything in the future, weβre always here to help.
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5/5
GoogleWe are so happy that we chose Your Move Tunstall! Be assured that they are trustable and are always organised
We had Ian to help us and he was so helpful throughout, we don't regret anything :)
Thanks a lot!!
ilma
Iqram Β· 20 March 2025
Agent replied Β· 24 October 2024
Hi Iilma. Thank you for your kind review. We hope everything goes well with your new property and if there is ever anything else you need, please don't hesitate to give us a call! π‘ β¦
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1/5
GoogleLooked at a property with this estate agent, everything seemed to be good at the start although be it a bit slow on responding. As I moved a head with the property and paid the holding deposit and went on to reference checks, problems occurred when I was advised to lie on the references by the agent Josh, where he told me to not put that i had been out of the country and instead put that u had been living with parents for the last 3 years, and then to add a friend and their address as a previous rental reference, something which falls under fraud and would make me legally liable and potentially black list me from future rentals. I contacted the manager of the store Ian who agreed this was illegal and fraudulent behaviour but said it was a training issue. I had to pull out of applying for the property as I don't want to be liable and could provide references form my time abroad and previous UK references. Eventually they agreed to return the holding deposit to me, however after days of waiting and it being past the allocated time to receive the refund nothing had been refunded to me, in the end I have had to contact the FCA about this and the reference company who do the checks for them. This had made things much harder after returning home to the UK and added undue stress. My advice would be not to deal with this company as they are willing to break the law and leave you liable to get their commission. Be warned β οΈ not to deal with this company who are now under investigation by the FCA.
Matthew Β· 14 January 2023
Agent replied Β· 30 July 2023
Thank you for leaving a review.
As discussed at the time of the issue, no laws were broken and you were misadvised due to a training issue as the member of staff in question had only recently started with the company. In this instance, there was an option to confirm you were living overseas. Referencing is used as information only to make sure we find the most suitable tenants for our landlords. When this issue was brought to my attention we spoke with the referencing company to confirm the above. With regards to the refund of your holding deposit, this was authorised straight away but transactions take 3-5 working days due to the banking systems. We hope you found a new rental property. Ian
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