Your Move Tunstall reviews

★★★★★ 5/5

Google

From the minute we viewed the property we have bought through Your Move they have been excellent and supportive. Christene is an absolute credit to the company and been a delight to deal with. If I had any questions she was always on the end of the phone. Just want to thank you for all the help in getting the sale through for our first family home. Once again thankyou Your Move and a massive thankyou to Christene for dealing with it all. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Amy · 26 August 2022

★★★★★ 5/5

Google

We found your move to be friendly proffesional and responsive service provider . From the moment we contacted your move we were able to arrange a date and time for a valuation .On arrival ian introduced himself and we got to work, it was a stressfull time for us as we were selling a family members house with lots of memories within but ian and your move were respectful to this fact and showed compassion towards us and so friendly too .We used your move because there were no hidden costs and because of how we were looked after the house went up for sale with some lovely pictures and the house sold within the week . Everything went nice and smooth for us with updates from your move regarding where we were within the times leading upto the completion which at the time was roughly 16 weeks, we completed bang on time .We will use your move again and based on our experience would recommend your move .PositiveResponsiveness, Professionalism

Robert · 26 August 2022

★★★★★ 5/5

Google

House Sale We recently put our house on the market with Your Move Estate Agents. From the first meeting to the completion everything went very smoothly. Ian and his team kept the lines of communication open at every stage. We also used their solicitors which also helped the smooth transition. There are a few estate agents who wont carry our viewings whilst the house has a tenant but Your Move stepped up. We could have sold the house in about 6 weeks as it was sold subject to contract within 4 days after they placed the house for sale on their website. Due to the Christmas holidays and covid, there were a few delays. Thanks very much Sian and Andrew HoltPositiveProfessionalism, Value

Sian · 26 August 2022

★★★★★ 5/5

Google

Great service from start to finish. All the staff were very helpful and always got back to me very quickly with any queries I had. I would definitely recommend Your Move in Tunstall. Thank you!

Tara · 22 June 2026

★★★★★ 1/5

Google

We recently saw a property go up for sale and the day the board went up, we went into Yourmove Tunstall. The agents Josh and Ian were absolutely fantastic and so understanding of our situation and did their best to try and help us out. I spoke to Josh who said he’d contact me the following week to arrange a viewing of the property when they go live. I then contacted your move again the following week and unfortunately by some bad luck the phone was answered by Christine - she is honestly the rudest person I have spoken to in a long, long time! Customer service is definitely not her area. She was condescending and rude throughout the entire process, when we went to view the property she didn’t even greet us or answer any questions asked and just looked at my face as if though i was asking too much when I was asking simple things such as if I can have a look at the garage or about the boiler, all things you need to know when you are considering purchasing a house Upto nearly £200k. We put down a reasonable offer for the property which was rejected, she then called me and asked me if this was our highest offer, so we increased it by £7k. She said is this your highest offer I said yes at a push we could go higher, she then started shouting at me down the phone saying she hasn’t got time to ring around and ask for better offers if this is it it’s it and if not then basically look elsewhere. I then asked her if I can call her back and we offered the asking price. I did not react to her rude behaviour. Our final offer of the asking price was then refused, she didn’t bother to ring us to tell us even though we had been waiting a whole week, when I rang for an update she said she’d been trying to call me all morning which was a lie because I had my phone with me and other peoples calls were connecting. She was not apologetic and was rude about the reasoning why we didn’t get the house saying she doesn’t need to disclose anything to us (which as first time buyers doesn’t help because we don’t know where we are wrong) and she then laughed and put the phone down. I am very upset with the way she dealt with our potential purchase and wish that she never answered the phone when I rang that very first time - my bad luck! For anybody selling or buying a house from your move tunstall - be aware of Christine! She just tries to make people increase their offers and give them hope with no intention of considering them for the sale and is extremely rude, condescending and quite frankly a horrible person!

Shaista · 18 July 2022

★★★★★ 5/5

Google

Since moving in to a rental property through your move Tunstall I haven’t stopped recommending to friends and family, the whole process was so smooth from the first viewing to filling out paper work and collecting the keys. Ian and the team couldn’t have helped anymore than they did. When we moved in to the property a few small Maintance issues had arisen that couldn’t have been found until after we had moved in but the team had someone out within a day looking at the issues and resolving it all no questions asked. They are by far the best agent I have rented with.

Jordan · 18 June 2022

★★★★★ 5/5

Google

I recommend this agency that gave me all support from beginning of the contact to book a house view. Sophia was an amazing in all steps for the process to sign the rent property contract. Also offering support for all needs in the first moment after start the tenancy. Thank you, I hope everyone get the same experience!

Lucas · 20 March 2024

★★★★★ 5/5

Google

From the moment I put my house on the market Ian and his team explained everything perfectly and did whatever they could to move the process forward. I always felt I could contact them if there was a problem. The move took much longer than I expected but it wasn’t the fault of anyone at YourMove, but the solicitors, holding everything up. I would highly recommend anyone to use YourMove in Tunstall if they are planning to move

David · 17 August 2022

★★★★★ 5/5

Google

From start to finish Ian and Josh made renting out my property so easy when my previous agent was so difficult to deal with. The main reason why they were so impressive is that communicating was very easy. They also helped me in picking the suitable tenant during the busiest period over Xmas. Well done Team a real thank you from the bottom of my Heart.

Rizwan · 26 August 2023

★★★★★ 1/5

Google

I wished to view a property that was being sold by this agent but I got the dates mixed up (my fault) I however used the time I had to have a good look around the outside of the property,walk the local area and speak to a few of the local people to gauge the local area.I decided, especially with the rate at which property is currently selling at the moment,that I had seen and heard enough to put in an offer on the property.I was more than polite and courteous on the phone,explained what had happened and was basically told to whistle.Beyond demoralised really.

Ben · 20 March 2025

★★★★★ 1/5

Google

Rang to get a value of our property when the person answered the phone I asked if they did free valuations the women asked what was the reason... (Obviously it was for a value to see how much our house was worth) so I told her we had recently had work done and wanted to know what the value was so as we could make a decision on what we wanted to do with our home to which she replied very rude that they do not do that and that I should go on Zoopla and get a value you off there and then put the phone down... When we come to sell our house we will be avoiding these at all costs not a very good impression of their service.

Danielle · 20 March 2025

★★★★★ 5/5

Google

I wanted to sell a property in stoke on trent in Oct 2020 and I was stuck abroad due to lockdown. I approached Ian Minton and he quickly understood my situation. He assured me that I don't need to worry and he will get it done. Ian found a potential buyer in 2 weeks and informed me about everything over e-mail. He helped me find a good solicitor who can deal with my special case. Started the process and I approached Ian for everything. I had lot of stuff in my house and buyer wanted the property empty. I again approached Ian for this and he gave me multiple options to choose from and connected me with one of reasonable clearance company. Ian not only provided me services as agent but went one mile extra and helped me at each and every step. Buyer side solicitors were slow but Ian kept me informed over e-mail through out the process. My overall experience with Ian and Tunstall office was a great experience and I could never imagine that I would be able to sell my house sitting abroad and during a peak lockdown period. I would highly recommend services of Ian Minton to everyone who is looking to sell, buy or rent. Thank You Ian!!!PositiveResponsiveness, Professionalism

Mohit · 26 August 2021

★★★★★ 5/5

Google

What a superb service Ian and his team provide. We had a house to sell and not living in the area together with lockdown restrictions this could have been a difficult time but Your Move to the rescue and from our initial chat we felt very confident we were in safe hands. The house was quickly valued and on the market within a week and even more surprisingly sold within days, from thereon in everything has run very smoothly, we have been kept well informed at every stage and also able to check online viewings which were booked and then later the progress of the sale as it progressed, from a personal point of view we found this very helpful. We would definitely recommend Your Move and especially Ian and his team who provided a professional first class service from beginning to end so our thanks to all of you. Jo and Keith BarnettPositiveResponsiveness, Professionalism

Jo · 26 August 2021

★★★★★ 5/5

Google

I am really so grateful to Ian, Christine and Bea for the professionalism, courtesy and patience they have afforded me over the last three years. I came to Your Move Tunstall after an awful experience with another estate agent (an online one with a colour in the name). Ian and his team were understanding and talked through my options in relation to my property. A decision was made that I would initially rent out my house which would allow me to recover financially with a view to selling in the future. I was kept informed of the legalities regarding renting and Ian and his team were able to rent out my house quickly. During this time, if I have had any questions, I have been treated courteously and professionally with every question answered. Phone calls are returned when promised and information has been clearly relayed and explained. In January this year I spoke to Ian and broached the subject of selling my house. Ian explained the tenancy arrangements, contacted my tenants and then arranged to place the house for sale in February. Approximately a week later the house sold and Ian and his team have done their utmost to ensure everything has gone as smoothly as possible; going above and beyond expectations at every turn. I highly recommend using Your Move in Tunstall, the service is fantastic and you absolutely get what you pay for. Huge thanks to Ian, Christine and Bea for everything.PositiveResponsiveness, Quality, Professionalism, Value

Suzanne · 26 August 2021

★★★★★ 5/5

Google

I contacted Your Move to assist in selling our property, they were nothing short of excellent. Easy to contact and communication was extremely clear. They explained the whole selling process and had the property listed within a few days. Even after we had Sold STC their support and guidance was second to none. I would highly recommend considering this estate agent when buying or selling a property.

Mark · 20 July 2025

★★★★★ 1/5

Google

bad service not trust worthy they will keep you engage and they wilp he in process with someone else and will waste your time. i cant trust on them they should say anything staightaway to customer but they will only engage you...

Muhammad · 27 February 2026

★★★★★ 5/5

Google

Staff are lovely and incredibly helpful especially Sophie.

Callum · 18 October 2025

★★★★★ 5/5

Google

From start to finish Ian and Josh made renting out my property so easy when my previous agent was so difficult to deal with. The main reason why they were so impressive is that communicating was very easy. They also helped me in picking the suitable tenant during the busiest period over Xmas. Well done Team a real thank you from the bottom of my Heart.

Rizwan · 14 January 2023

★★★★★ 5/5

Google

Very helpful - helped me with my rental experience! If I needed anything they always helped me highly recommend

Mark · 1 August 2026

★★★★★ 5/5

Google

As a current tenant of Your Move, I have to say they are one of the best letting agents I’ve worked with, they are responsive when issues arise and Ian and team are great to deal with. I would 100% recommend them. If I should need to move again I will definitely try and stay with Your Move Tunstall as my preferred letting company. Thank you for everything.

Nate · 19 April 2022

★★★★★ 5/5

Google

Thaks to Ian and the Team at Your Move Tunstall. The sale of my mum's property was handled professionally and efficiently with fantastic customer care. Nothing was too much trouble, and any queries were answered promptly. Really great service - thank you

Alex · 17 December 2025

★★★★★ 5/5

Google

Just recently rented a property though your move and Sophie was very helpful and smooth progress 👌 …

Alan · 20 March 2025

★★★★★ 5/5

Google

I have just used Your Move for the first time for their Tenant Finding Service. I would thoroughly recommend Ian and his team. They are proactive and get back to you quickly should you have any queries. Viewings were arranged quickly and efficiently and having the whole process taken off my hands meant a stress free time for me! Thank you guys!

Gina · 18 July 2022

★★★★★ 5/5

Google

Great throughout the process of Selling my Father’s House, many thanks to Ian & his staff

Milo · 4 April 2025