Trusted Agent profile · Tunbridge Wells
★★★★★
115 reviews across 3 platforms
23 High Street, Tunbridge Wells, TN1 1UT
Wood and Pilcher's office in Tunbridge Wells, at 23 High Street, is rated 4.3 out of 5 across 115 reviews on three platforms, including 91 Google reviews rated 4.5.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleProfessional ,under standing and so helpful ,the whole Tunbridge Wells team have been amazing ,supporting me through a difficult journey selling a Property on behalf of a family Member, Lynn, Angela and Steve plus all the team offer a first class service would highly recommend Wood&Pilcher .
5/5
FacebookAs property search agents we buy numerous houses a year for our clients, so are used to some of the pitfalls that emerge from the legal process. Rarely do these manifest themselves as being so incompetent as the conveyancing firm employed by the probate clients for whom the team at Wood and Pilcher in Tonbridge were acting. There is no question that the deal would have collapsed if it were not for John's pragmatic, patient and perseverent approach to resolving whatever problems were thrown at him; no question, in our relationship with several selling agents, that he qualifies as our 'agent of the year'
5/5
FacebookOur rental property has been left in a dangerous condition. The property is managed by the Tunbridge Wells office. We reported a leak to the toilet 7 and a half weeks ago, the flooring was damaged and was dangerous to walk on as the flooring underneath had become loose. Yesterday we had contractors attend and began to fix the flooring, half way through the work, the landlady contacted them and told them to stop all work immediately. The result is that we have no flooring in the bathroom apart from a small walkway leading to the sink, either side there is a 1 and a half foot drop. The contractors were upset as they did not want to leave the property in such condition but we're told that they wouldn't be paid for the work if they continued. We have children in the property who are unable to use the bathroom and we have had to barricade the door in case they forget in the night and fall through the floor. I wish I could share the photo, it is terrible. The landlord and estate agents are more than happy to take almost 2k per month than to ensure the property is suitable to be lived in.
5/5
GoogleA fantastic experience from start to finish with Wood & Pilcher! James Robins is a credit to his profession, he was on top of the process all the way through. He found us the perfect property, was extremely personable and was always available to answer any questions we had. A big thank you to him and his team.PositiveResponsiveness, Professionalism
5/5
FacebookA very big thank you to John Harrington in the Tonbridge office. John had his finger on the pulse during the entire process and made it as stress free as possible for us, going the extra mile throughout and keeping us informed of developments. Delighted with the service and would absolutely recommend. These processes can be so stressful and inevitably the unexpected always happens, so having someone that cared made a huge difference.
1/5
TrustpilotIf I could I would give 0 Stars
If I could I would give 0 Stars. Absolutely appalling experience with Wood & Pilcher. We signed a 6-month rental contract fully aware the property was for sale, a risk we accepted. Just two days before our move-in, we were informed the contract was cancelled due to the house being sold.
5/5
GoogleI can’t say how much I’d highly recommend W&P. Not only did they get a good price for our property sale, they really stepped up to ensure the whole process went smoothly. I have to give a special mention to Lynn Gosling, who resolved every crisis quickly, efficiently and always went above and beyond to make the process as smooth as possible.
5/5
GoogleGreat support from Wood & Pilcher to help push through a chain to completion with some incredibly slow, ineffective solicitors (Avoid Convey Law everyone!)
Lovely review, thank you Lucy! Glad it all went through in the end.
5/5
GoogleMany thanks to Wood and Pilcher (Mark Sparrow and Lynn Gosling) who acted on behalf of the seller for a property we purchased recently. I am grateful for their patience and professionalism throughout what was at times a complex situation. Their communication was fantastic throughout.
5/5
GoogleAll staff at wood and pilcher were helpful especially Mark who came over in the first place to value the property and Lynn in the office. I can't blame them for our irritating and pernickety purchasers except that they were selling through them too!
1/5
GoogleNo response from these people, tried emailing and requesting a valuation through thier website. Waited 2 weeks, Clearly not interested, and rather rude.
Thank you for taking the time to post a review. We have been unable to find your contact form in our system which is why we have not been in touch - our apologies. If you'd like to call us we would be delighted to be of assistance.
1/5
TrustpilotVery disappointing experience
Our experience with the Crowborough branch of this estate agent was extremely disappointing and caused unnecessary stress during an already difficult period following a bereavement.
5/5
FacebookThe Crowborough Branch were extremely helpful with everything they did to help purchase our first home. From Leon who managed everything with the property to Tina who kept us up to date with the progress of the chain the service was great. They went above and beyond by pushing a chain which was struggling to move through and I would highly recommend them.
5/5
FacebookJust started to rent my first flat and they couldn't have been more helpful. They never batter an eye lid at any question and go out of thier way to help you. Lydia has been looking after me and i couldnt ask for anyone better! Thank you! Highly recommend them as you will be far from disappointed. Best people around by far.
5/5
GoogleThe team at Wood & Pilcher are very approachable and made selling my dad's house a lot easier. All dealings with them were pleasant and professional, especially with Angela Godon and Lynn Gosling. Thank you very much.
Thank you for your lovely 5 star review of our Tunbridge Wells team! We were delighted to assist and wish you all the best
5/5
GoogleLEOVELY TEAM, HELPFULL SALE PROGRESSOR MADE A REAL POSITIVE DIFFERENC ETO MY EXPERIENCE.
Thank you for taking the time to review. We are pleased to have been able to help and wish you all the best for the future
5/5
FacebookA great big thank you to Leon and the team in the Crowborough branch for all they did getting our fairly large chain through to exchange. Leon kept me updated throughout on the phone and Tina's round robin emails to the chain kept everyone fully abreast of the state if play. I would not hesitate in recommending them.
5/5
GoogleMy family sold our parents' home through Wood & Pilcher in Tunbridge Wells and we are so pleased we chose them as our agent. Right from the initial meeting with Angela we cannot fault their warmth, support and empathetic advice through what was often a difficult and emotional process saying farewell to our family home. The whole team was involved in the preparation of the excellent details, fabulous photographs, many viewings, helpful feedback and regular communications as to the progress of the sale. We would highly recommend this friendly, independent estate agency!
5/5
GoogleFantastic team I would highly recommend these guys especially dean wilkins
Thank you for your 5 star review - Dean is delighted!
5/5
GoogleI cannot rate Wood and Pilcher Tunbridge Wells highly enough. They have gone above and beyond to sell our property. Communication is excellent throughout the process. The whole team clearly really care about their jobs, conducting themselves to the highest professional standards. A huge thank you.
Thank you so much, Rob. In an often-difficult job in an increasingly difficult market, these comments mean the world. Very best regards from us all.
5/5
GoogleGreat support from Wood & Pilcher to help push through a chain to completion with some incredibly slow, ineffective solicitors (Avoid Convey Law everyone!)
Lovely review, thank you Lucy! Glad it all went through in the end.
5/5
GoogleI cannot recommend this agency enough - particularly Steve Bovis - who cognisant of the prevailing climate - went above and beyond to ensure the exchange and completion of my property transaction the Friday before lock-down: without Steve's input, I doubt this deal would have succeeded.
5/5
GoogleThey have been very friendly, professional and helpful. Ellie and Mark has helped us through the process and even though there’s been some hiccups in the process the overall experience is very positive.
Thank you for your 5-star review of Ellie & Mark. We hope you are very happy in your new home
5/5
GoogleAfter using 2 extremely shady and untrustworthy estate agents in Tunbridge Wells to sell my flat, I then found Wood & Pilcher who were AMAZING! They have been on top of everything and a pleasure to deal with and the best bit was that I felt they didn't make promises they can't keep or try the hard sell. They were worth every penny of their fee. Don't use any other agent!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wood and Pilcher's Tunbridge Wells office has 115 reviews across three platforms: 91 on Google, 21 on Facebook (across the whole business), 3 on Trustpilot (across the whole business).
Wood and Pilcher Tunbridge Wells is rated 4.3 out of 5 across all 115 reviews, and 4.5 out of 5 on Google from 91 reviews.
Wood and Pilcher Tunbridge Wells, 23 High Street, Tunbridge Wells, TN1 1UT.
