Wards Paddock Wood reviews in Tunbridge Wells

★★★★★ 5/5

Trustpilot

The whole experience from meeting…

The whole experience from meeting Anthony through to completion of the sale of my late parents house has been faultless and I recommend using Wards in Walderslade

MR · 31 July 2026

★★★★★ 5/5

Trustpilot

From the moment we met Kenny at wards…

From the moment we met Kenny at wards in gravesend I knew I wanted him to sell our house he was out there with his words and means what he says! I like that! Straight up! Thank you for making things so straight forward and introducing us to Tanisha also at wards who's been really lovely and kept us updated all the way! We've delt with wards with 2 sellings now. Thankyou for making things tick nicely 👌

Nicola · 11 March 2026

★★★★★ 5/5

Trustpilot

Lovely House Viewing Experience

Keryn showed us around a beautiful property on Saturday- We were really impressed with her knowledge of the period property and the little less obvious details she pointed out- we were also struck by her genuine nature and very human approach to the showing. It was unusual to have a people-centred outlook shared by an estate agent, so very impressed with this agent. Although the property wasn't the one for us, but the agent really impressed us.

Camille · 16 March 2026

★★★★★ 4/5

Trustpilot

Sam Wilmer was extremely helpful

Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.

Susan · 2 March 2026

★★★★★ 1/5

Trustpilot

Poor service

To start with, we had to do the majority of our viewings ourselves, as they never had anyone available. Then they recommended a buyer, for less than we wanted. Convinced us they were a good buyer, then after the house was off market for two months we found out the buyer was never in a position to proceed. Didn't have stamp duty. Wards are supposed to vet buyers, that's what we pay them for. Would not recommend.

Nigel · 9 March 2026

★★★★★ 5/5

Trustpilot

Thank you

Thank you, Leah Peacock! We had multiple issues with the house we rent out and Leah worked tirelessly on our behalf chasing quotes and organising an electrical refit as well as a new boiler installation. On top of this, we had to have a tree removed, too!! We cannot thank her enough for her patience, good humour and professionalism whilst guiding us through this process. Nothing was ever too much trouble and we really appreciate it.

Stephanie · 16 March 2026

★★★★★ 4/5

Google

We used Wards to purchase a house for buy to let purposes in Paddock Wood. Julie from the Paddock Wood branch, found us a little gem in our current buy to let property and we couldn't be happier. She listened to the brief and she knew exactly what our requirements were. Our house was exactly what we had in mind. The sale took a long time from our end and Julie was both patient and kind every time I rang in a flat panic. She relayed messages to the seller and kept us both in the loop. I knew when I asked her to do something she would action it immediately and this gave me great piece of mind when trying to juggle numerous plates on the buy to let process. I would highly recommend her and Paddock Wood Estate Agents as being quick, sharp and efficient.PositiveResponsiveness, Professionalism

Helen · 26 October 2021

★★★★★ 5/5

Google

From start to finish I've felt the level of service from Julie at Wards was 100% professional and refreshingly friendly and assuring. She's been an outstanding help and source of knowledge and assurance. I found my perfect property via a generic Wards email notification and fell in love instantly with the property. Julie was wonderful and enabled me to view as soon as it came on the market and helped me step by step to secure the purchase. Which was very very much appreciated! Even though she's representing the seller, I felt just as much her client and able to reach out to her for advice all along the way. I've been more than happy with her level of service and professionalism. I'd definitely use her again. Carly Bregg Johnson.PositiveResponsiveness, Quality, Professionalism

Julia · 26 October 2021

★★★★★ 5/5

Google

Wards have been a fantastic support and guide on our journey to finding the right family home. It's taken a long time and many house viewings before we found the right one. More than two years! The patience, experience and professionalism displayed throughout the process won over our trust in their services. In fact, so much so, that when we found the house we loved, at the time, it hadn't even gone on the market - but we persuaded the vendors to market it through Wards. We feel they're the best in our area by a margin and they deserved the business. So, a positive experience from beginning to end. A special thank you Julie - thank you to Wards! We'd recommend you to anyone and everyone.PositiveResponsiveness, Quality, Professionalism, Value

Ben · 26 October 2021

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord

TRAVIS · 28 July 2026

★★★★★ 5/5

Trustpilot

I found all the staff very helpful and…

I found all the staff very helpful and got back to me quickly when I left messages, but the best person for me was Maria Meddings as she acted as a go-between me and the buyers solicitor which made things a lot easier and if it wasn't for her I don't think the completion would have happened. She was very kind, thoughtful and very helpful in everything. Five out five.

Vivienne · 10 April 2026

★★★★★ 5/5

Google

Whilst I wasn't a direct client of Wards, I was part of a chain in which they were acting. Their sales progressor Debbie Ludgate was excellent in communicating information up and down the chain between the various parties and helping get this one over the line

Ben · 26 June 2024

★★★★★ 4/5

Trustpilot

The process was quick and Harry James…

The process was quick and Harry James was able to respond to everything that I needed.

Nyarai · 13 May 2026

★★★★★ 5/5

Google

Finding a house for my Mum has been nothing but stressful. Finding Julie Topping from the Paddock Wood branch has been a god send. Always getting in touch with houses that become available, getting us in to see house asap and being a lovely person to speak to. I cannot recommend her enough! Thank you for being the best Julie and for helping getting us to the perfect house!

Tina · 26 October 2022

★★★★★ 5/5

Google

I can thoroughly recommend both buying and selling a property through Wards, Paddock Wood. My husband and I have had two extremely successful and supportive experiences. We have been guided expertly through the process and have felt that a lot of time and energy had been given to us to ensure our needs were met. It is a completely individualised service where you are genuinely listened to. We have had the pleasure of working with Julie Topping both to buy and subsequently sell our current house. On both occasions, she has wholeheartedly understood the type of property we were looking for and suggested viewings accordingly. I felt as if she wanted us to find the perfect house and was as invested in our adventure as much as were which makes you feel very comfortable and nurtured, even. She is a delight to deal with and has made us feel very comfortable during both dealings with Wards. She takes the time to get to know you and what would suit you and your family. We wouldn’t have wanted to sell our property through anyone else! The entire team at Paddock Wood are extremely professional and efficient. Our process began with a property valuation and a walk through of the process of selling our house by Giles. We immediately felt assured that this adventure was the right one for us. Later on in the process, their property photographer made us feel comfortable during the process - particularly whilst entertaining a preschooler during the photographs themselves being taken(!). We have also experienced a genuine desire to go the extra mile, as it were, to make sure as much as possible has been done to sell our house efficiently. In this regard, we can thoroughly recommend Nick Topping Wards’ mortgage advisor. It has always felt like nothing is too much and the advice we have been given has helped us to secure our dream home. He has taken the time to show us (and explain to us) different options. This has always allowed us to choose what’s right for us and our family. As aforementioned, we whole heartedly recommend Wards of Paddock Wood!

Caroline · 26 October 2020

★★★★★ 1/5

Trustpilot

Dubious, untrustworthy and zero integrity. Please avoid!

Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am currently out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.

Simon · 15 December 2025

★★★★★ 5/5

Google

Julie and Nick were fantastic in helping me purchase my first property. From the moment Julie showed me the property to handing me the keys both were always available on the end of the phone or email. Although the move was quite complex they were always on hand to help and advise. Thank you again for all your efforts and would highly recommend to friends and family.

James · 26 October 2022

★★★★★ 5/5

Trustpilot

We purchased our property via Wards

We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.

Phil · 13 October 2025

★★★★★ 5/5

Trustpilot

Thank you

Be, Sam and team were fantastic. Sold in no time. Thank you

Josh · 8 May 2026

★★★★★ 5/5

Trustpilot

Emily was very helpful and extremely…

Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.

Sherina · 18 March 2026

★★★★★ 5/5

Google

Julie Topping @ Wards is tremendously helpful and supportive . It's being a very smooth process so far. Also, Huge Thanks to Nick @mortgage matters Direct, Nick made the whole mortgage process simpler and effective. He is very competent and trustworthy.. I would strongly recommend both Julie and Nick. Thank you both.

Gaurav · 26 October 2023

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.

Matt · 30 April 2026

★★★★★ 5/5

Trustpilot

A Good team of skilled people.

The team at Wards in whitstable are fantastic.

Jcramphorn · 9 September 2026

★★★★★ 5/5

Google

Giles, Julie and the team at Paddock Wood were so calm, professional and supportive during the whole process of our house move. When things got a 'little tricky' the sales progressor Debbie came to our aid and again demonstrated a very professional and efficient service. Our move to another part of the country was emotional and stressful but with the help of these excellent people we achieved our dream. We would definitely recommend them and wish them continued success for 2023.

Rachel · 26 October 2023