Trusted Agent profile · Tunbridge Wells
★★★★★
184 reviews across 2 platforms
42 Commercial Road, Paddock Wood, Tonbridge, TN12 6EL, Tunbridge Wells, TN12 6EL
Wards's office in Tunbridge Wells, at 42 Commercial Road, is rated 4.7 out of 5 across 184 reviews on two platforms, including 52 Google reviews rated 4.8.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleMy husband and I have bought a house through Wards of Paddock Wood and would like to praise the whole team of Giles, Julie and above all, Anna. Anna has been marvellous, and like a friend. Thank you to you all. Best wishes MarilynPositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotJudy from the Sales Progress team was…
Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.
5/5
TrustpilotAn excellent, productive visit.
I simply requested a valuation, though not in a hurry to sell at this time. However, while knowing this, William Sargent still gave me 1.5hrs, of his time with lots of information along with very pleasant conversation. It was an excellent, productive visit.
5/5
TrustpilotWards of Tenterden are a fantastic…
Wards of Tenterden are a fantastic example of a good agent, I cannot praise the whole team David, Jodie both outstanding, always someone at the end of the phone, highly recommend.
5/5
TrustpilotThank you
Everyone has been really helpful through the process of trying to sell our house. In particular, Evie found us our buyer and then recommended a house for us to view which we have now gone on to purchase-all being well! We are really pleased and excited. Thank you.
5/5
GoogleI was recommended Wards of Paddock wood by my brother 8 months ago, we completed yesterday... Selling my house through wards was the best decision I made ... It was a very stressful sale for several reasons but my go to for help was the staff at wards rather than my solicitors who were unreliable and inconsistent .. Everything wards said they would do to help the sale progress, they did with total professionalism.... I would like to thank the following people and highly recommend them... Giles Warner... Professional, positive and supportive and the words he said to me "sometimes the human side of a house sale is forgotten"... They all made sure to support me... The human side in evidence... Julie Topping... Couldn't fault Julie's part in the sale, her friendly approach and understanding and encouragement helped me through some tough times, professional and supportive Debbie Ludgate... My sales progresser, friendly and professional ... Tackling queries and pushing awkward solicitors And last but not least, anyone else I dealt with when selling Nothing was too much trouble for all these members of staff I would highly recommend them, I think the outcome could have been different if it hadn't be handled by the wards team... Thank you all x
What a great review, I'll be sure to pass it on to the staff concerned, they'll be thrilled with it. They're some of the best!
1/5
TrustpilotAbsolutely unacceptable service from…
Absolutely unacceptable service from Wards.
Thank you for taking the time to leave us a review and we are sorry that you have been dissatisfied with the service that you have received. We understand that you have raised your concerns formally and they are currently being investigated by our Customer Support department who will be in contact with you in due course. Thank you for your patience in the meantime. Kind regards Wards
3/5
TrustpilotWe recently moved out from a property…
We recently moved out from a property managed by this agency and overall the process was completed, but there were some concerns regarding deposit deductions.
1/5
TrustpilotRented from this agent on isle of sheppey
Rented from this agent in the Isle of Sheppey. It was one of the most traumatizing experiences of my life. Ive only just gotten over the toll this entire situation has taken on me.
5/5
TrustpilotMaria
Maria, as Senior Sales Progressor at Wards Estate Agents, guided me with unwavering dedication. She was always prompt and proactive, keeping me informed at every twist, liaising seamlessly with both the buyers and our solicitor. Her warm, friendly reassurance transformed a stressful sale into a smooth, confidence-inspiring journey. Maria’s professionalism and genuine care made all the difference.
5/5
TrustpilotPhenomenal service
Lauren and Monika, in particular, have been outstanding from start to finish. The team at Wards are incredibly efficient and responsive, keeping communication clear and consistent throughout.
1/5
TrustpilotWalderslade branch: A purchase from hell.
I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.
5/5
TrustpilotI cannot speak highly enough about the…
I cannot speak highly enough about the team in Walderslade they have supported me over the last few months, thank you all so much.
5/5
TrustpilotMia took me on a viewing and was…
Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.
5/5
GoogleBought my first property through Wards and had Julie as my estate agent. Had a few issues with the solicitors throughout the process, especially towards the end and Julie was outstanding and ensured I was in on the date I had requested. Fantastic communication and dealt with professionally, cannot complain at all with the service provided by wards, in particular Julie Topping.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently used Wards in Paddock Wood when selling our property in the last couple of months. From the moment we first made contact we have been highly impressed with their professional, knowledgable manner and friendly approach. The whole team has been great, from the first consultation, photographs and Anna who we speak to on the phone frequently. We have mainly been working with Julie in regards to our Sale who has kept in contact daily and made what can be a stressful experience, easy and stress free. We couldn’t ask for a better agent! We are now using Nick the in house mortgage Broker who again has been brilliant, he has explained and made the process simple. We would recommend using Wards and would definitely use them moving forward if and when we decide to move next.PositiveResponsiveness, Quality, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
Trustpilot5* Service …
Ashley & his team are a very helpful & friendly bunch, very professional but not pushy. I would definitely use them in the future.
5/5
GoogleAmazing service. Always happy to help. I would definitely use wards again without a doubt. Thank you Julie and all at Paddock Wood Wards Regards TeresaPositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
TrustpilotA gratitude for Wards team
Everyone has been helpful and friendly through the process of buying the home. I would like to say thank you all you were an amazing team Tina, Tom, Daniel, Steve, Joanne, Amy, and Connor.
5/5
GoogleJulie and the Paddock Wood team were outstanding in their care, good humour and professionalism at handling the sale of my house. Debbie progressed the sale and provided great additional support and I would thoroughly recommend these ladies if you are looking to sell or buy!
Hello Lindsay, Thank you for your kind review - we will pass this on to the team! Our goal is to help our customers through what we know can be a stressful time. All the best, Wards of Kent
5/5
GoogleGiles and Julie have been a pleasure to deal with whilst selling our home of almost 30 years. They have both been professional, supportive and accessible at all times. The process was made as painless as possible (especially during a pandemic) by their actions and reactions and both my husband and I thank them for that. Well done both of you and keep up the good work, it is very much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleFollowing a tricky chain I was glad to have used Wards to sell our property and assist on the onward purchase. Julie at the Paddock Wood branch was great in getting us the offer for our property and always easy to get a hold of during that stage. Having Debbie as a sales progressor was priceless. Due to issues lower in the chain and above, the chain could have fallen through at a number of times. Thankfully having Debbie as a dedicated sales progressor separate to sales, she was able to manage and push the sale through. This was reassuring as on a previous sale I felt like I was having to chase estate agents and solicitors causing myself extra stress. I would highly recommend using Wards, having used other estate agents before they were easily the better company to deal with
5/5
GoogleWards of Paddock Wood and, in particular, Julie and Giles, have been amazing with their assistance in our house sale - nothing was too much trouble, and their support and advice was invaluable. Many thanks Liz & Alan
5/5
TrustpilotVery quick sale
Very quick sale, smooth fair process. Everyone I dealt with was professional and helpful. Antony, Maxine, Charlie and Anna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Tunbridge Wells office has 184 reviews across two platforms: 52 on Google, 132 on Trustpilot (across the whole business).
Wards Paddock Wood is rated 4.7 out of 5 across all 184 reviews, and 4.8 out of 5 on Google from 52 reviews.
Wards Paddock Wood, 42 Commercial Road, Paddock Wood, Tonbridge, TN12 6EL, Tunbridge Wells, TN12 6EL.
