Trusted Agent profile · Tunbridge Wells · Kent
Verified
★★★★★
402 reviews across 3 platforms
18 The Pantiles, Tunbridge Wells, Kent, TN2 5TN
Maddisons Residential's office in Tunbridge Wells, Kent, at 18 The Pantiles, is rated 5.0 out of 5 across 402 reviews on three platforms, including 258 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards.
258
Reviews on Google
This office
11
Reviews on Facebook
This office
133
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ...Read all 72 from sellers
We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ...Read all 35 from buyers
We would highly recommend Maddisons for letting and managing your property. Efficient, friendly and professional. Makes letting easy. Thank you to James and his ...Read the review from landlords
I have been a tenant of Maddisons Residential for many years now and have always found Deborah, James and the team to be very professional and supportive ...Read all 2 from tenants
When Deborah Richards founded Maddisons Residential in 2013 she wanted to build an estate agency based on truly exceptional service, proactive and honest advice and an utter passion to sell a client’s property for the best price, to the best buyer, in line with their timescales. She combined her many years of working in wealth management with renovating and selling numerous properties, to deliver the ultimate estate agency experience. Now, with an established team and a dominance in family properties in all core Tunbridge Wells’ postcodes, this aspiration has become a reality. Maddisons Residential receive over 90% of their business from client referrals, are an “Outstanding Agent” in the Best Estate Agency Guide, have countless 5 star ratings on Google and consistently exceed industry averages in terms of % of asking price achieved and time to secure a sale. They also have a fierce reputation for holding a deal together once an offer is received, with an envied fall through rate of just 7%. In 2017, Maddisons branched into lettings, where this overriding objective to deliver truly exceptional service continued. Many landlords cite that Maddisons are their “trusted advisor” on their investment property portfolio. Maddisons’ strapline that excellence is not a skillset, it’s an attitude, are words that they live and breathe by, and they cannot wait to show you how.
The Trusted Agent 2026 results for Maddisons Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 133 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentA very personal and professional service.
The team at Maddisons understood the product and their approach was very professional and supportive. Their detailed review of the property and market activity was a step up on others. I would not hesitate in using them again in the future.
5/5
The Trusted AgentConcluded a sale quickly from launch with a difficult buyer
Maddisons launched the property on a tight deadline with an open day as requested and secured us a buyer relatively quickly. The buyer was very specific and constantly wanted to move the goal posts which Maddisons dealt with effectively.
5/5
The Trusted AgentFriendly but professional with excellent communication and negotiation skills.
Really helpful agent that kept in regular contact with me and my buyers ironing out any potential problems and personally seeing everything through right until and even after completion, I really couldn't recommend them highly enough.
5/5
The Trusted AgentExcellent service from start from finish
I have never come across an estate agency that I have been truly happy with until now. Maddison’s went above and beyond what was required and I can’t recommend them enough.
5/5
The Trusted AgentHugelr efficienty efficient and always kept me up to speed with developments
The whole team were always friendly and very efficient. Always kept me up t speed with developments and had a very effective process post acceptance of my offer
5/5
The Trusted AgentUnqualified excellence
Maddisons provide a level of excellence rare in this industry from weekly progress updates to friendly, efficient and professional service from all staff.
5/5
The Trusted AgentExcellent service from Deborah and Milly throughout my purchase.
It is some years since I purchased a property and I had the feeling that Maddisons cared for the purchaser as much as the vendor.
5/5
The Trusted AgentHouse sale
Very pleased would use again . nothing to much bother.
5/5
The Trusted AgentExcellent Service
Very helpful and knowledgeable throughout the full process
5/5
The Trusted Agent4 Norfolk Heights
Excellent Service
Thank you Gopa for this review! We are so pleased to hear you felt we provided an excellent service and wish you all the very, very best!
5/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentPrompt, professional and friendly
Rating only, no written review.
5/5
The Trusted AgentFor once, an honest estate agent!
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
72 reviews from sellers, rated 5.0 out of 5 on average. For example, Lucy wrote: "Both I & my husband have sold & bought several properties in our lifetimes but the experience of selling through Maddisons was exceptionally good, (as it was ..."
35 reviews from buyers, rated 5.0 out of 5 on average. For example, Charlie wrote: "We have now dealt with Maddisons on a couple of occasions and have always been impressed by the friendly, professional, personal and well organised approach of ..."
Yes. In The Trusted Agent 2026 awards: Maddisons Residential, Tunbridge Wells won Platinum.
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