Trusted Agent profile · Tunbridge Wells
★★★★★
205 reviews across 1 platform
18 High Street, Tunbridge Wells, TN1 1UX
LSL Land and New Homes's office in Tunbridge Wells, at 18 High Street, is rated 4.8 out of 5 across 205 reviews on 1 platform, including 205 Google reviews rated 4.8.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
GoogleJust about to complete and must say I’m really happy with how the whole process has run. Matt Pickett in the Tunbridge Wells branch made sure everything ran like clock work, I must say everyone who I came in contact with at Your Move was very helpful and professional which certainly gives you peace of mind when going through what can be stressful time, thanks for all your help.
5/5
GoogleYour Move Estate agent Adam was so professional and helpful. Took his time to explain and clear my doubts. Thank you Adam, you are a star!
5/5
GoogleGabriela was excellent in helping us secure our flat, great communication through out and very responsive. We are very thankful for the work she has done. Jonnie & Ruth
5/5
GoogleLauren, Katy and the rest of the team have been excellent, and we will definitely be using them again. Communication throughout the process has been fantastic - we were also really impressed with how many viewings they created, compared to 2 other highstreet estate agents. I highly recommend them!
Thank you so much for your lovely review Nick! It has been a pleasure helping you and we look forward to helping you with other properties in the future too! Katy & Lauren
1/5
GoogleI was left waiting to hear back about a letting for over two weeks, finally got a viewing and visited the property. It was nothing like the advert on the website; the property was in need of repair, damp and mould simply painted over by the landlord, some windows didn't open and major issues with the property that were hidden by clever camera trickery. I appreciate that this is the fault of the landlord (not the agency) but YourMove should have flagged it up surely? The agent I met at the viewing was absolutely lovely but obviously inexperienced.NegativeQuality
I am sorry that the property viewed failed to meet your expectations and that you had to wait some time for the viewing request to be answered. We were dealing with enquiries that had been received during the pandemic and this did cause a delay as we had limited staff available. Your findings were reported to the landlord, were rectified and the property was successfully let.
5/5
GoogleWe utilized the mortgage broker service, and Eva secured for us the most favorable lender offering the best possible interest rate. For instance, while another mortgage broker identified a lender with a 7.2% interest rate, Eva found an option at 4.8%, despite both having the same financial information. Thank you.
Hi Albert, thank you so much for your lovely review about Eva! She is amazing and I am delighted that she was able to help save you money! Kind Regards Katy Jewell
5/5
GoogleWe have dealt with Katie whilst buying our first home and she has been brilliant throughout. Very helpful and professional cannot recommend her highly enough. Jim and Nicky
Dear Jim & Nicky, thank you for your 5 star review and your kind words re Katy. We are all so pleased you are settled into your first home and wish you both every happiness. Best wishes from Tracey and all the team at Your Move.
5/5
GoogleI’ve recently had an excellent experience with Adam Pearce at Your Move in Tunbridge Wells. I am very impressed with the level of service I received throughout the flat rental process. Highly recommended.
Thank you so much for your lovely review Yesica. We hope that you are enjoying your new home! Best Wishes, Your Move Lettings.
5/5
Google1st class service from start to finish always there to help me no matter what question i had. Katy and Lauren at the Tunbridge Wells branch were great , always in contact with me and so very kind,caring and helpfull sorting out the sale of my dads house. Use Your Move you wont be disappointed.
Dear Rob, Thank you so much for the review, it is really appreciated. Good luck from Katy and Lauren
5/5
GoogleI let my property out through your move-Tunbridge Wells. Their service, professionalism and treatment was outstanding. They guide me through every step of the way. It took not time in finding some lovely tenants. And, one of the best prices around. I highly recomend getting in touch with them. A wonderful team. Thank you ladies!
Dear Elena, Thank you so much for your kind review and the wonderful gift to our office! It was a pleasure to work with you and to show your beautiful home. With warm wishes from Lisa, Alex, Gabriela and Hayley in the lettings team.
1/5
GoogleIn July of last year, I contacted Tunbridge Wells "Your Move" for advise on selling my property. 2 bedroom maisonette with private parking, garage and garden. A lady named Katy Jewell arranged to come to my property to discuss selling it. I had 3 questions. 1st, should I decorate and make the place look better? She told me no, as a buyer would probably want to do it themselves. 2nd, what price? She said, based on the neighbours property that sold for 200k, to start at 190k. 3rd, I explained that I had a short lease and should I get a "section 42 notice" before I start? She said no as I can use "your move" solicitors to do this while they have the property on the market. I signed a contract on the basis of what she had told me. She said a photographer would be around to take photos for my approval before going on line. They never asked my approval or opinion on the photos and just put them straight onto there website. The photos were appalling. 3 months went by with 1 viewing. I constantly asked what was happening regarding the lease, and was told that the solicitors will phone me (which they never did) After 3 months had past, the manager, Tracey Lowe, contacted me for an appointment at my flat to discuss going forward. I had been warned by my partner that they are pushy and will try to force me to lower the price. Predictabaly enough, she did exactly that and wouldn't stop being pushy for 90 minutes. She resorted to insulting my property by saying "you'll never get the asking price in this state" I did remind her that it was at the recommendation of Katy that it isn't decorated and the price is also her recommendation. So the insults were not going to work with me. I also don't take kindly to someone trying to get me to drop my price by 15k by insulting it and me for daring to ask a fair price? I'm already asking 10k less than my neighbour actually sold there's for. They proceeded to phone me constantly in December with the most ridiculous offers and tried to make me feel uncomfortable for saying no? The offers were less than my current mortgage. You couldn't buy a 1 bedroom flat for those offers. I asked them If they seriously think I'm going to sell the property, pay there fees and then continue to pay a mortgage for another 5 years on a property I no longer own? At one point, a lady called Scarlett, told me that my neighbours property sold for 200k because it had a garden! I said, hold on, the photos on the website are showing my garden, which is identical to my neighbours garden. She said, oh, you have a garden? Seriously, they weren't aware I had a garden? What sort of clowns are working there? I had to repeatedly remind them that I had central heating and a garage. During one call, she wanted me to accept this ridiculous offer on the basis thay the buyer wanted to "do it up and make some money" I sarcastically said, oh ok, I'll take a massive loss, carry on paying my mortgage, just so your buyer can make some money. You really think I'm going to do this? They were asking me to do the viewings for them as they clearly couldn't be bothered. I was finally told in December by the manager, Tracey, (The lady that likes to insult my property) that I need to contact a solicitor and start the section 42 notice? It's taken them 5 months to inform me of this after me constantly asking them. I was told before I signed the contract that this would happen by there own solicitors? Tracy said she would look into why I was told this. She clearly never looked into it, never acknowledged it again and never apologised for misleading me and costing me a further 6 months of expense on whatever the final lease extension cost will. They clearly don't work to a high standard and come across and clueless. 6 months my property was on there books and they didn't even know I had a garden or central heating. Kinda says it all really.
Hello, It is disappointing to read this review and understand from our conversations how frustrating this has been for you. These are not the kind of reviews my team generally receives as we strive to deliver great service to all our customers. I am happy to discuss this further with you but as I’ve highlighted to you on numerous occasions that the offers you have received reflect your lease of only 42 years, which we have tried to help you with and the substantial costs to replenish. If I can be of any further assistance please do call me on 01892 520378 or email me at tracey.lowe@your-move.co.uk Kind regards, Tracey Lowe - Senior Branch Manager
5/5
GoogleI have now bought and sold several properties with YourMove over the last 3 decades. Always brilliant in every way.
5/5
GoogleFirst time experience with Your Move Tunbridge Wells who went above and beyond to achieve the best possible price for us and keep the sale moving. Brilliant, responsive, friendly, efficient team who we always felt had our best interests at heart. Highly recommend. Thank you for all your hard work Katy, Sophie and Tracy
Dear Laura, thank you for your 5 star review. I am so pleased you were happy with our service and great to hear you are settling in to your new home. Best wishes from Tracey and all the team at Your Move.
5/5
GoogleGabriela has been amazing, always helpful and kind. I only talked to her from the agency, but based on the customer service she provided i would recommend it.
5/5
GoogleReally pleased with my experience being shown around a property by Emily (Tunbridge wells branch) she was very friendly and made me feel at ease whilst viewing the property. She was able to answer questions I had well.
Thank you so much for your feedback whilst viewing with Emily. We wish you the best of luck with your property search and if there is anything further that we can help you with please let us know. Katy Jewell
5/5
GoogleTracey and Katy were very helpful and I would definitely recommend them to anybody that is considering selling their home. Highly recommended!PositiveQuality
Dear Jon, thank you for your feedback. We are all so pleased to have found you buyers for your home, enabling you to move forward with your plans. Best Wishes, Tracey and all the team at Your Move.
5/5
GoogleAdam had a passionately prompt, respectful and positive manner whilst communicating with myself. This encouraged an ‘open’ and ‘welcome’ space, which supported me to be transparent with my Needs and trust his counsel. Customer Service of this kind costs nothing for the company, and is priceless to the customer. Positive impacting on your clients should rightfully grow into repeat engagements, when seeking rental/mortgage properties.
5/5
GoogleWe have experienced working with Your Move in Tunbridge Wells for letting and then selling our property and found that the letting and sales teams were very helpful, supportive and professional. I would especially like to express our gratitude to Lauren Clarke, who was extremely helpful, patient, informative and supportive from start to finish during the sale of our property.
5/5
GoogleGabriela was friendly, helpful, super available and quick to solve any queries. Started renting a property in no time. Excellent service
5/5
GoogleGabriela our agent was absolutely lovely and very professional, she helped us every step of the way ensuring we were able to secure our rental.
Hello Chazlin, Thank you for your kind review, we are always delighted to hear positive feedback about our team. We wish you all the best in your new rental home! Kind regards, Tunbridge Wells Lettings Team
5/5
GoogleEmily showed me 4 properties in Tunbridge Wells. She was always very courteous, knowledgeable and professional. This made the experience of house hunting a lot more fun, for which I am very grateful.
Thank you for your review Muna on your experience with our colleague Emily, she is a valuable member of our team! Katy Jewell
5/5
Google5 star experience. We had Adam show around and he was very informative about the property. Very helpful receiving emails with potential properties also!
Hello Kirsty, Thank you for your kind review, we are always delighted to hear positive feedback about our team. Please don't hesitate to get in touch if we can be of any help to you at all in the future. Kind regards, Your Move Lettings Team
5/5
GoogleVery helpful team and especially Emily was very helpful all the time during the tenure.
5/5
GoogleI have used this company twice recently to find tenants and am very pleased with their service. The details were up on the Internet very quickly and attracted a lot of interest. Gabriela and Alex conducted all the viewings and found excellent tenants for both properties.
Dear Brian, Thank you so much for the valued review, the team will be very pleased. We always do our best to find the best possible tenants for you, with prompt and attractive internet coverage. I look forward to the whole team working with you in the future. Lisa Mires, Lettings Manager, Your Move Tunbridge Wells.
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