Trusted Agent profile · Tufnell Park, Greater London

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Marsh and Parsons reviews in Tufnell Park

4.7

★★★★★ Excellent

281 reviews across 3 platforms

122 Fortess Road, Tufnell Park, Greater London, NW5 2HL

Part of Marsh, see every office.

Marsh's office in Tufnell Park, Greater London, at 122 Fortess Road, is rated 4.7 out of 5 across 281 reviews on three platforms, including 254 Google reviews rated 4.7.

Google logo

4.7 / 5

254

Reviews on Google

This office

Facebook logo

4.2 / 5

25

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Reviews

Every review we hold for the Tufnell Park office, from every platform, shown as written. First names only.

5/5

Google

I’ve had a great buying experience with Rishi from Marsh and Parsons. He has been knowledgeable throughout, it has been easy to contact him and always prompt with responses. As a first time buyer he answered all my queries with thorough detail and has made it a stress free process.

Ava · 6 August 2023

Agent replied · 27 August 2023

Dear Ava, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Great experience with this branch, especially with the assistance of Drin. Great knowledge & extremely helpful with our decision making. Would highly recommend this branch and Drin to help you with all your needs and enquiries!

SXR · 6 June 2024

Agent replied · 20 June 2024

Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team

5/5

Google

We found Charlotte Bas to be very professional and fantastic person to deal with within M&P We have dealt with her for a while and has always solved any issues we have ! M&P are a very lucky company to have Charlotte as a senior manager and in their team

Antonietta · 16 July 2023

Agent replied · 30 July 2023

Dear Antonietta, Thank you for your review, and mentioning your experience with Charlotte in our Camden and Tuffnell Park office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Facebook

I've used a few estate agents in the past but my recent experience with Marsh and Parsons was by far the best out of the lot. Knowledgeable, friendly and actually listen to what you're looking for which is quite refreshing! I dealt with Lewis and I would recommend him and the rest of M&P to friends and family in the future.

Jack · 26 May 2016

5/5

Facebook

I've had a great experience renting through Marsh & Parsons. Gussie Melia was brilliant to deal with - helpful, professional and fun, which made finding a property enjoyable and exciting. I trusted her advice which made the whole experience easier and stress free. Thanks to Gussie, I have been able to find the perfect flat & couldn't be happier! Thank you!

Lorna · 5 May 2016

1/5

Facebook

Terrible service. Avoid like the plague. Will sell you the dream and deliver the nightmare. Lock you into a contract from hell and tell you there’s nothing you can do about the property being unlivable, filthy and with many many broken items. Always on the landlords side and will not even tell you where the deposit is held so you can try and get it back. Sign up with these jokers at your peril!

Dawn · 9 July 2018

Agent replied

Hi Dawn. We’re sorry to hear of your frustrations. Unfortunately as your landlord opted to manage the property independently of Marsh & Parsons we are unable to involve ourselves in logistics outside of the initial tenancy arrangement. If you would like to discuss in further detail, please do contact us here: https://www.marshandparsons.co.uk/pages/feedback

5/5

Google

I am quite grateful we came across Oliver as he has helped us and liaised with both parties to make this transaction successful. He has given good recommendations and explained the process very well (as we were not fully aware of every step and timeline). I would 100% recommend him to someone to purchase a property :)

Joan · 3 September 2022

Agent replied · 30 July 2023

Hiya Joan, thank you so much for taking the time to leave your kind review! We're delighted that you are happy with your experience with us and we will be sure to pass your feedback onto Oliver and the rest of our team in Tufnell Park. All the best, Marsh & Parsons

5/5

Google

The agent (Emmanuel) has been amazing, super responsive all the time and great professional. The onboarding process in the house has been quite smooth and with no problems given the work and dedication Emmanuel has shown on renting this apartments. Continue the good work!

Inês · 28 September 2023

Agent replied · 28 October 2023

Dear Ines, Thank you for your kind comments regarding Emmanuel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Drin helped us with great communication and even though we did not go with the agency for our place, definitely valued his help and honest communication. 10/10.

Guy · 19 August 2024

Agent replied · 24 October 2024

Dear Guy, Thank you for leaving a wonderful 5* review. Kind regards, Lesley, Customer Relations Team

5/5

Google

The lettings department has been outstanding in our experience. Led by Charlotte Bas, we have received excellent service and have consistently attracted highly suitable tenants and super rental outcomes. We have been with Marsh and Parsons Lettings for three years and we recommend them wholeheartedly.

Simon · 29 July 2023

Agent replied · 27 August 2023

Dear Simon, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Excellent service and great communication. I dealt with two of their agencies at once as they wanted to maximise the visibility of our house on the market. All the staff was brilliant, happy to help and always answered or returned calls very quickly . The agent's name who was managing my property was Ravi Champaneria. He was very professional and extremely knowledgeable at every level. I will definitely use marsh & Parsons again.

Emmanuel · 31 July 2016

Agent replied

Hi Emmanuel, Thanks for taking the time to leave us a lovely review. We are pleased to hear that you had such a great experience.

5/5

Google

We dealt with Isaac and found him to be highly professional and helpful without being pushy or intrusive.

Steena · 18 August 2020

Agent replied

Hi Steena, thank you so much for taking the time to leave us a lovely positive review. We are really pleased that you enjoyed your experience- please do let us know if there's anything else we can help with. All the best, M&P

1/5

Google

Worked with George who switched the property I was going to view without asking, made me meet him at one bed after being specifically told I did not want a one bed. Disgraceful working practices, wasted my time and his, the reason people don't trust estate agents

Tom · 6 April 2021

1/5

Google

Rubbish experience. No help whatsoever when moving in and trying to liaise with landlord in relation to removing furniture even though they told me the landlord agreed to remove his previous furniture. Spoiler alert he didn’t agree they lied. No support whatsoever when the landlord tried to fraudulently claim half our deposit back. Got harassed by Marsh and Parsons at work numerous times and ended up going to the tenancy deposit scheme to collect our rightful deposit. Which we eventually won. Hardly ever respond to tenants. Constantly told to go to a new person for contact. Made it difficult to raise actual issues because no one would ever respond.

Adam · 2 March 2023

5/5

Google

Highly recommend Mike Forster, an excellent agent who went out of his way to help us throughout the process. Really nice guy, and the company has some good properties on offer. We didn't end up finding our home through them, but they were one of the best companies we worked with during our search.

Ujala · 18 September 2017

5/5

Google

Oliver Guppy, of the Tufnell Park branch of Marsh & Parsons, is the rare find among estate agents: mature, responsive and knowledgeable. Our criteria were rather specific and we were, admittedly, quite rigid but this did not faze Oliver. He identified a property straight away and did not waste our time with 'maybes'. As first-time buyers, we were unaware of how complicated the purchase process is. Oliver guided us from offer through negotiation to completion, with patience and respect. While we were aware that his ultimate responsibility was to the seller, we felt very well-advised at all stages. We would definitely work with him again.

Maggie · 31 January 2023

5/5

Google

I recently attended a flat viewing with Aria - she was absolutely lovely to deal with, and was responsive and attentive to our questions and needs. Thanks so much for your help Aria!

Jessica · 21 February 2024

Agent replied · 20 June 2024

Dear Jessica, We really appreciate you taking the time to leave such lovely comments about Arianita. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team.

5/5

Google

Nicole Neumann was our agent from Marsh & Parsons who helped us to sell our flat. She was professional, kind, empathetic and calm. Manager Nick was also very helpful and gave sound advice. Recommend highly.

Cathy · 3 September 2022

1/5

Google

No support from them when moving in and told landlord had agreed to remove furniture and he had not. No support when leaving the property and the landlord wanted half the deposit. Just told to pay lots of money to please landlord. Had to go through tenancy deposit scheme to allow us to recieve money as landlord had no grounds. As a renter don't expect any help, only seem to care about you if you're rich and buying.

Molly · 2 March 2023

1/5

Google

Disappointing the way tenants are treated. The agency does not support the tenant at all when it's a bad landlord.

Zalina · 24 September 2024

Agent replied · 24 October 2024

Dear Zalina, I am sorry to read your 1 star review. I am sorry to read your comments and have passed them to our Lettings Manager to review with the team. We will then be in contact with you to discuss further. Kind regards, Lesley, Customer Relations

5/5

Google

Drin's expertise and attention to detail makes all the difference. I highly recommend Marsh and Parsons to anyone looking for a reliable and professional estate agency.

AJ · 6 June 2024

Agent replied · 20 June 2024

Dear AJ, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team

5/5

Google

Kellan help me find my dream property and I felt like he listened to me, unlike so many other agents. If you need to find somewhere to rent, I highly recommend calling Kellan!

Mason · 29 May 2025

5/5

Google

Got in touched with Scarlett Chadwick. Very professional and friendly with quick responses.

Nicholas · 16 December 2024

Agent replied · 30 December 2024

Dear Nicholas, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Lesley

1/5

Google

I recently had the unfortunate experience of dealing with Marsh Parsons Estate Agency, and it was utterly disappointing. From the moment I walked into their office, I was greeted by the most unprofessional and rude employee named Alice. .

Niten · 26 July 2023

Agent replied · 30 July 2023

I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Lesley Alford, Customer Relations Team

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