Trusted Agent profile · Truro

Stratton Creber Truro reviews

4.5

★★★★★ Excellent

93 reviews across 2 platforms

12 Lemon Street, Truro, TR1 2LS

Part of Stratton Creber, see every office.

Stratton Creber's office in Truro, at 12 Lemon Street, is rated 4.5 out of 5 across 93 reviews on two platforms, including 83 Google reviews rated 4.8.

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4.8 / 5

83

Reviews on Google

This office

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10

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Truro office, from every platform, shown as written. First names only.

5/5

Google

My wife and I were searching for a house and most other agents just were not proactive in actually calling us and informing us that a new property has just come on to their books. Madeleine at SC (Truro) arranged several early viewings and was very helpful. I felt guilty not buying a property from her in the end, however, we did buy from another of their branches and I have to say that she and her other colleagues remained both patient and professional at all times. Ask for Madelaine! - Thankyou !!

Peter · 18 June 2020

Agent replied · 17 June 2024

Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott

5/5

Google

In our recent search for property I can only be impressed by the the help expertise and suggestions given by Finian McCormick(Truro branch) his tireless work in assisting us was over and above our expectations. Although we eventually found a property through another agent this does not reflect at all on Finian he went that extra mile at that was really appreciated! So well done Fin and if he is a reflection of standards set by Stratton Creber Countrywide then well done to them. Keith Parkes.

Keith · 19 June 2019

Agent replied · 17 June 2024

Thank you Keith for your glowing 5* review of our local Stratton Creber team. It is always great to read such positive reviews from our clients. Kind regards, Scott

5/5

Google

Georgia and Stefan were brilliant, so attentive and helpful throughout the process. Very quick to respond and nothing was ever a problem. Thanks!PositiveResponsiveness, Professionalism

Grace · 27 August 2021

Agent replied · 17 June 2024

Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

Stefan & Team have been great in our dealings with them. No question from us was too stupid, all queries were dealt with professionally & in an acceptable time frame. They made what was a traumatic experience in selling my late father's property easy & stress free. Highly recommend

Wendy · 20 December 2023

Agent replied · 17 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

4/5

Google

Sam Hall was very Professional in his way ,putting both of us at ease right away ,we look forward to dealing with him.

Raymond · 18 June 2021

Agent replied · 17 June 2024

Thank you Raymond for the great review. Best wishes, Lucy @ customer Relations.

5/5

Google

Excellent service. Stefan and his team helped us to find our new home. They were always happy to help and provide professional advice.

Suzanne · 17 May 2024

5/5

Google

Thankyou to Reece at Stratton Creber, he was excellent in showing me round the property, promptly finding out answers to questions i had about the property and keeping me updated on the house buying process. Would recommend!

John · 12 April 2024

Agent replied · 17 June 2024

Thank you John Marshall for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

I recently purchased a property with Daryl & the team at Stratton Creber and they were hugely helpful, efficient and professional throughout the whole process, always on hand and quick to respond to any calls or queries and kept the whole process moving quickly throughout. Thanks so much! Jen

Twigs · 18 June 2023

Agent replied · 17 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Helpful, professional and knowledgable. Stephan was a calming factor throughout! Great experience as a buyer.PositiveProfessionalism

Sarah · 27 August 2021

Agent replied · 17 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

PADSTOW agency where totally useless no…

PADSTOW agency where totally useless no clue what each other were doing. They went through 3 managers in the space if 6 months. Nobody ever called us we had to do all the calling. This eventually led to losing our buyer. WOULD NEVER RECOMMEND them to anyone. If I could give 0 rating I would.

Sally · 25 September 2024

5/5

Google

I cannot praise Stefan, Karen and Georgia highly enough. I sold a mobile home through them and received a level of service I have not previously experienced from an estate agent, even when selling a much more expensive home. Very professional and caring. Regular honest updates in a timely fashion. Realistic valuation which attracted viewings. Thank youPositiveResponsiveness, Quality, Professionalism, Value

Sue · 27 August 2021

Agent replied · 17 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

2/5

Google

Not the best service I have ever had from an estate agent started well then very poor found out more information about my buyers myself and what position they were in, then lockdown and No contact only one telephone call, then they returned NO contact and none since I have moved but very happy to take there fee with no problem!

Bernadette · 18 June 2021

Agent replied · 17 June 2024

Hi Bernadette, I am sorry this has been your experience. Should you wish to discuss further, please do contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations

4/5

Google

Daryl helped us when we were looking for a property. He was proactive and communicative throughout. Sadly, they did not have the type of property we required at the time, but Daryl provided us with prompt information in the properties they did have.

Valerie · 18 June 2023

Agent replied · 17 June 2024

Thank you for your lovely review. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Highly recommended!!

Amy R in the Bodmin office is brilliant. Helpful, honest and always available for questions and help. It was an auction and Amy helped me navigate everything easily as it was our first time buying via auction. Highly recommended!

Jason · 4 April 2025

5/5

Google

Professional, friendly, helpful in so many ways. We would strongly recommend Stratton Creber as a company and as a team. Too many things to list but we cannot recommend them enough. Thank you one and all. Job done. Property sold.👍😀 …

Susan · 18 June 2023

Agent replied · 17 June 2024

Brilliant to read your kind comments and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Ben was fantastic.... efficient, knowledgeable and reliable. Great service, and would highly recommend, thank you xx

Hannah · 19 June 2019

Agent replied · 17 June 2024

Thank you Hannah for your wonderful 5* review and recommendation! Kind regards, Scott

5/5

Google

Charles was amazing all the way through my purchase constant updates and communication very impressed.

Dave · 19 June 2019

Agent replied · 17 June 2024

Thank you Dave for your 5* review of our local team. It is great to see that you seem pleased with the service provided. I will of course make sure your kind words are forwarded to our local team. Kind regards, Scott

5/5

Google

From start to finish, the team were brilliant. As first-time buyers, they guided us through the process and were of enormous support when we faced delays from the solicitors/conveyancers. Really professional, responsive to all emails/calls and friendly throughout.

Charlotte · 18 June 2023

Agent replied · 17 June 2024

Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Wholly professional, helpful and absolutely instrumental in a smooth and efficient sale of our property. Couldn't rate them highly enough- an easy 5/5 stars. Extra regards to Dylan who was a fantastic solicitor pursuer!

Kirsty · 18 June 2023

Agent replied · 17 June 2024

Many thanks for your fantastic 5* review Kirsty. Best wishes, Lucy, Customer Relations.

5/5

Google

I have just brought a home through Stratton and Creber and although very nervous I was helped and led through with lots of patience and understanding especially by Sam who couldn't do enough for me and iam very grateful and happy with my purchase.PositiveProfessionalism

Liz · 18 June 2021

Agent replied · 17 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I would like to thank the staff and a special mention for Karen’s efforts in what was a protracted purchase. Their continued efforts kept things moving along.

Chris · 18 June 2023

Agent replied · 17 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Rubbish. They didn't turn up for the valuation. No contact made. 7 days later and 4 unanswered phone calls I still haven't heard from them! If I could give 0 stars I would! Don't go near them!!

Steve · 18 June 2022

Agent replied · 17 June 2024

Good morning Mr Edwards, Having reviewed our computer systems, whilst I am sorry this may have been your experience, I do note you are not registered with this branch of Stratton Creber, Should you wish to discuss this matter further, please feel free to contact us at review@coutnrywide.co.uk. Kind regards, Scott @ Customer Relations.

5/5

Google

Daryl , Dillon and the crew were brilliant. Very attentive and went out their way to get an issue sorted. Recommend!

Grant · 22 August 2023

Agent replied · 17 June 2024

Hi Grant, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

4/5

Google

Just had a very smooth sale with the team , getting a good price for my property , very professional with good communication and negotiation between all parties involved .PositiveResponsiveness, Quality, Professionalism, Value

Dave · 18 June 2022

Agent replied · 17 June 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

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