Miller Countrywide Truro reviews

★★★★★ 5/5

Google

We had a great and incredible experience with Yasmine, she is very helpful at all time. We got the house ready as we wanted. Thankuuu for everything.

Rohit · 23 December 2023

★★★★★ 1/5

Trustpilot

Would not recommend to anyone.

Terrible experience trying to cancel my joint tenancy having split with my now ex partner. No communication. Failed to handle things in a professional or timely manner and have caused endless ongoing issues. 9 months on and I am still paying for a property I am not living in. Seeking legal advice as a result. I would recommend everyone to avoid this letting agency.

Matt · 21 August 2023

★★★★★ 5/5

Google

I had a great experience renting through the Truro Team. They were always so helpful and listened to exactly what I was looking for.

Shania · 21 February 2024

★★★★★ 1/5

Trustpilot

Awful, waste of money bad service

Still deducted their fees despite not collecting the last months rent! I have paid around £1700 in management fees over the years and have been disappointed with the service provided. Initially I took the tenant on in good faith as the office at Miller countrywide told me he was reliable and always paid his rent on time. Unfortunately he hasn’t and has left the flat in a poor condition with ruined carpets and wallpapers. He has also taken my boiler installation certificate. I will now have to pay an Indemnity policy for the sale. I find Miller Countrywide’s response to the situation so far as lacklustre and slow I once had a call from the Torpoint office asking me to arrange a repair for a leaking pipe as they had “too many other properties to deal with” they were still happy to take their fee. I have no idea what I have paid for over the past 3 years.

Rich · 22 November 2021

★★★★★ 5/5

Google

I cannot recommend Miller Countrywide Estate Agents enough. In our search for a property they have been very proactive, supportive and extremely knowledgeable with regards to the local area. A special mention goes to Daryl who has gone above and beyond to support us in our search.PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 21 June 2021

★★★★★ 5/5

Google

The Miller Countrywide team in Truro are excellent. Provided clear advice on property presentation and marketing that rapidly achieved desired outcomes. Team very responsive with good network of property support service providers.

Andrew · 26 July 2023

★★★★★ 5/5

Google

The letting agents staff in the branch have been truly supportive during a difficult few months evicting an unsuitable tenant and in very successfully finding another. Whether with a call, an email or face to face they have provided us information and advice in a friendly and efficient manner - can't thank them enough!

Mary · 21 June 2020

★★★★★ 5/5

Google

Sophie, Charlie, and the rest of the team were great when I was purchasing my property. They were responsive, helpful, and clearly invested in the process, which made things a lot easier. 10/10

Sam · 21 June 2023

★★★★★ 5/5

Google

Fantastic service, lovely team really helpful

Bradley · 5 December 2025

★★★★★ 5/5

Google

I am now renting my second property through Miller Countrywide Truro and have been really happy with the experience. They have been responsive to our emails, quick to sort problems and professional. Faye particularly has been really friendly and happy to help! Would rent through them again.PositiveResponsiveness, Quality, Professionalism

Robert · 21 June 2021

★★★★★ 5/5

Google

These guys are a friendly, helpful letting agency. Really prompt at solving queries and easy to get in contact with. The inventory and referencing process was really quick and thorough. Would recommend!

Toby · 21 June 2023

★★★★★ 5/5

Google

We worked with both Jess and Faye, they were enthusiastic, motivated, calm and caring. They kept us extremely well informed at all time and help us achieve a good rental price and some excellent tenets. Great job, highly recommended.PositiveResponsiveness, Quality, Professionalism

Claire · 21 June 2022

★★★★★ 5/5

Google

Great service from Michelle and Dan at Miller. From the start the service was clear, easy to understand and straightforward. My house went on the rental market on a Monday and on Tuesday I had 4 viewings and 4 applications. The house was off the market within 24 hours. Great communication and professional

Nicola · 22 June 2019

★★★★★ 1/5

Trustpilot

Torpoint Branch are terrible letting agents

Well where do I start, they fail to return calls and emails. They pass the buck, they have "managed" a rental property for several years for me. The agreement requires two inspections a year. Well I have had a gap of 19months between gaps and 7 weeks between inspections. They keep telling me this year it is government guidelines that mean the inspections have not happened this year. I have shared with them the legislation that says they can. I have now had a "virtual" inspection well the pictures are of a poor quality and it is 12 months since the last inspection. The current manager keeps saying it is not my fault I didn't work here then. It is tiring to deal with such a company. They used to be a little private letting agent when I started before being taken over by this shoddy outfit. I changed bank account for the rent to be paid into so they withheld the payments!!!! Well if you wish to have stress and aggravation use this. I certainly would not trust them to sort out a party in a brewery.

David · 17 December 2020

★★★★★ 1/5

Trustpilot

BUYER BEWARE...

BUYER BEWARE...Ensure anything promised or intimated, especially by the manager, is confirmed in writing.During your viewing make sure you document an inventory, sold as seen properties means nothing to this estate agency as vendors will be allowed access to remove whatever property has been displayed to entice your offer.Should you wish to discuss any issues, the manager will no longer be available and your emails will be ignored.The Property Ombudsman can only act on documentation, none of which will be forthcoming from the St Agnes branch.

Greg · 29 November 2020

★★★★★ 5/5

Google

Good service, convenient video call viewing, dedicated and helpful staff, will always recommend,

Elsheikh · 21 May 2024

★★★★★ 5/5

Google

Jenni who leads the sales side of the office did an amazing job in marketing and coordinating the whole sale process. She went far and beyond to ensure the sale went through including sorting out issues we thought were unsolveable.PositiveResponsiveness, Quality, Professionalism, Value

Jim · 28 August 2021

★★★★★ 5/5

Google

We had a very good experience from start to finish, dealing mostly with Ryan and Michael. They kept us well informed throughout about viewings, and gave good advice about offers received. They were very professional and approachable. We sold our property fairly rapidly. Many thanks to the team.

Nicholas · 21 June 2020

★★★★★ 5/5

Google

Tracey G helped us to move into our first home together, though the delays there's no one else we would've wanted to help us. She was very kind, understanding and very helpful, thank you for everything.

Emma · 21 June 2022

★★★★★ 1/5

Trustpilot

Beware!

My experience of this company is nothing short of abysmal. The person we are buying from us is using Miller Countrywide and also Millers' solicitors. We are both after a quick transaction, but five weeks after starting the procedure, their solicitors in Wales have not even managed to draw up a contract! After five weeks!!!!!When I contact the local branch, I am told "it is out of their hands" and yet it is Miller's own solicitors who have messed up. Unbelievable. I find this company completely incompetent!NB A day after writing this review, I discover that it is Millers themselves (Head Office) who took FIVE WEEKS to send the sale details to the solicitors. Disgraceful. You couldn't pay me any amount of money to use them

Alison · 13 November 2019

★★★★★ 1/5

Trustpilot

The Torquay office is just awful

The Torquay office is just awful! Full of young girls who don’t know the basics of sales. decided to leave our nanny cam on one day to see why we weren't getting anywhere and one of the girls there barley said a work other than ‘hmmm’ ‘yeah’ ‘oh my god’ and spent most of the time giggling. Considering their quite pricey for the area I was expecting real quality but if you into their Torquay branch you’d think you were behind the counter at top shop. Really unprofessional, they need to find a good training program for all these girls or get some staff with knowledge and experience.

Amy · 24 September 2019

★★★★★ 5/5

Google

Faye and Kayleigh found tenants for our property very quickly and efficiently. They were really helpful with organising all the paperwork and responsive to any queries that I had. All in all, a good experience.PositiveProfessionalism

Clare · 21 June 2022

★★★★★ 5/5

Google

Spoke to yazmin at miller and she was so helpful and went out of her way to help me find the perfect property!

Sophie · 26 July 2023

★★★★★ 5/5

Trustpilot

New rental.

We decided to entrust our property to Millercointrywide, Falmouth office. The level of service given by Cameron Wallis the branch manager has so far been excellent. The office team I understand is a relatively new and this is in there favour, which shows in their enthusiasm. They keep you informed what is happening at each stage and Cameron certainly represents the company extremely well and is very knowledgeable. We have every confidence that our property will be rented at the anticipated price. I would not hesitate in recommending them.

Philip · 14 December 2018