Brown and Merry Tring reviews

★★★★★ 5/5

Google

I sold my house in Pitstone through Brown and Merry in Tring at an incredibly difficult time due to a break-up. We chose Jamie and the team because we’d dealt with them years before and had a good experience previously. Lottie was so lovely in a really difficult situation and I can’t say enough good things about how professional and kind everyone was. Highly recommend.

Becky · 30 November 2023

★★★★★ 5/5

Trustpilot

Great communions with Zak Watford

I have had a really smooth and efficient communications with brown and merry. In particular speaking with Zak, who has kindly been answering all my questions back and forth so really appreicate all the help throughout the process. He’s thorough and has kindly answered all my concerns throughout this! Thanks again!

Carmen · 15 October 2026

★★★★★ 5/5

Google

In 2024 and 2026, Brown & Merry Tring found me very suitable tenants for my property and provided swift and responsive service from then through until tenancy agreement signing.

Richard · 11 August 2026

★★★★★ 1/5

Trustpilot

Incorrect/misleading "for sale" board

Brown and merry Tring have put a "for sale" board outside my home, My home is not for sale. The bord relates to a house 500 yards away. I have asked the Manager three times to remove the board but to no avail. Have had to resort to complaint to property ombudsman.

E · 8 October 2026

★★★★★ 5/5

Google

Having to re-mortgage my property as a result of a divorce was a difficult experience. However, the team at Brown and Merry were excellent in the way this was handled. Gemma was professional and patiently explored, and explained the various options. The mortgage process itself was easy and Gemma was on hand at all stages to give us guidance. Thanks - Dave and Kelly

David · 30 November 2023

★★★★★ 5/5

Google

I'd like to thank Ellie, Emily and Joanne for their great customer service. We were reassured about the progress and they got sorted everything for us whenever we had questions or needed help. I can fully recommend them for anyone looking for great estate agents.

Edit · 15 November 2024

★★★★★ 5/5

Google

Many thanks to Brown and Merry for their efforts in securing our recent rental. In particular, the attentiveness to detail and willingness to go the extra mile of Henry Smith and Joanne Wallis helped make the process as stress-free as possible.

Greg · 11 May 2026

★★★★★ 5/5

Google

We dealt with Owen, and he made me and my partner who are both first time buyers feel so at ease! It’s a stressful situation to be in but he was professional and friendly, we felt so welcome and like nothing was too much to ask! Thank you

Morgan · 24 September 2024

★★★★★ 5/5

Google

Ellie, Emily, Joanne and team have been a pleasure to work with throughout the letting process of our Tring properties. they have dealt with everything form A to Z in a swift and professional manner. We will definitely continue using them for future lettings!

Bridgewood · 12 November 2024

★★★★★ 5/5

Google

Ellie and Emily went above and beyond in searching for a short term let that allowed dogs. They proactively found possible solutions and were always prompt and courteous. I would recommend the Tring branch as the place for your next letting 👍 …

Martyn · 19 November 2024

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 5/5

Trustpilot

5 star service

Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.

Emily · 11 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

Sold our 3 bed village property with the Tring Branch in early April and achieved asking price in relatively quick time. The process through initial listing to completion was smooth and professionally handled by Jamie and team. We've been left very impressed by the overall experience.

R · 12 August 2024

★★★★★ 5/5

Google

Jo and Henry have been very pro-active in finding a tenant who needed quick access to the property. I feel they have pulled out all the stops to get the job done without missing any detail. They managed all the necessary administration to …

Isabel · 16 February 2026

★★★★★ 5/5

Google

I would like to extend our thanks to Tom Porter at the Tring branch of Brown and Merry. I would fully recommend Brown and Merry who managed our sale and purchase and succeeded in getting me and my family in to our dream home. Thank you.

Theresa · 27 June 2024

★★★★★ 5/5

Google

Lovely people made the whole process very easy for me. Much appreciated

Ramy · 4 October 2026

★★★★★ 5/5

Google

We used Brown & Merry for a rental property. Ellie made the process incredibly smooth and her positivity and excitement that she shared with us was a lovely personal touch. She made the decision run smoothly and was able to help secure us a wonderful property that we’re very happy with. An excellent estate agent. Thank you Ellie!

Emily · 1 October 2023

★★★★★ 5/5

Google

Had a fantastic experience with the team in Tring! Huge thanks to Jamie D for his great work progressing a challenging exchange. The entire team made the whole process as smooth as it could have been. Highly recommend Jamie and the team for their service!

Tom · 27 June 2024

★★★★★ 5/5

Google

Me and partner recently brought a property with Brown and Merry and received a great service. Zack and Charlotte were very helpful during the viewings and Yvonne was superb with keeping us updated with how the sale was progressing. A big thank you to the whole team for an excellent and professional service!

Holly · 30 December 2023

★★★★★ 5/5

Google

Ellie has been a superstar in helping us arrange a rental property. Always prompt with replies to my queries and genuinely as excited as we were when it was all confirmed. Highly recommend this team!

Kerry · 10 November 2024

★★★★★ 5/5

Google

I can highly recommend Brown and Merry. Ellie was super amazing helping me find a rental property. I was always keep up on everything I needed to know and the transaction was floorless. Ellie is amazing xx

Jules · 3 October 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.

Lorna · 11 February 2024