5/5
GoogleExtremely helpful & good service
Agent replied · 11 October 2026
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
Trusted Agent profile · Tring
Brown and Merry Tring reviews
★★★★★
432 reviews across 2 platforms
41 High Street, Tring, HP23 5AB
Brown and Merry's office in Tring, at 41 High Street, is rated 4.4 out of 5 across 432 reviews on two platforms, including 301 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
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Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
Awards
The Trusted Agent 2026 results for Brown and Merry, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Tring office, from every platform, shown as written. First names only.
Google5/5
GoogleGemma Maguire helped us with our mortgage and insurances when moving house. Gemma ensured we got the best mortgage for us at a tricky time in the housing market. Couldn't recommend Gemma enough. Always available and quick to respond and very friendly.
Agent replied · 26 August 2024
Thank you for taking the time to leave us this fabulous recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA big thank you to Jo and Vickie, the best estate agents in Tring we’ve had the pleasure of working with. They handled our requests and listened to our needs to the highest standard. We couldn’t recommend them highly enough. 👍 …
Agent replied · 27 December 2025
We are so grateful to have Jo and Vickie as part of our team! Their dedication to meeting our clients' needs is unmatched. Thank you for recognizing their hard work - we couldn't be prouder! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotTop class property sales service
We do not believe we could have chosen a better estate agent to market and sell our investment property. Living abroad as we do, we needed an agent who would provide an efficient sales service and give us the comfort that we had someone with the requisite knowledge and also act in our best interests. We cannot speak highly enough of Mason Janes, Branch Manager of Brown and Merry Stony Stratford, and his sales team. From initial valuation right through to completion, they provided us with an exceptionally high level of service and support. We have nothing to criticise or complain about. We have no hesitation in recommending them to others.
5/5
GoogleI was going through a very stressful time of my life trying to find a new home for me and my son. Ellie and Emily were great and straightforward all the way through my application and secured us our dream flat, Thankyou girls!
Agent replied · 26 August 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleApart from a bit of a delay with getting the official offer paperwork completed, we found Brown and Merry really helpful, especially Yvonne, who coordinated the purchase very professionally, kept us up to date at each stage and answered lots of our questions!
Agent replied · 26 August 2024
Many thanks for your outstanding review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience renting through Brown & Merry in Tring. Ellie was helpful and communicative throughout and I even got a box of goodies the day I moved in! Highly recommend.
Agent replied · 26 August 2024
Many thanks Charlotte Collet-Fenson for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotI gave them my number.. Big Mistake.
I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.
5/5
GoogleJamie and Zac were absolutely amazing professional and couldn’t be more helpful. Would definitely recommend Brown and Merry in Tring. Thank you so much for pulling out all the stops 👍 …
Agent replied · 26 August 2024
Thank you Bridie Fitzpatrick for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBrilliant service from Ellie and Emily in lettings. Moving is always stressful but the team were friendly and professional at all times which really helped me in my recent move. Highly recommend.
Agent replied · 26 August 2024
alison willcox thank you for taking the time to leave us this wonderful 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleLooking for a home in todays rental market is extremely difficult and not a huge amount available, however brown and merry, and specifically Ellie, have been brilliant at making us aware of any potential properties, as well as going out of her way to accommodate viewings for times that work for us! Although we are yet to find somewhere, we are always more than happy to deal with Brown and merry, and Ellie as the service is brilliant!! Thank you so much!
Agent replied · 26 August 2024
Thank you Levi Ives for your kind words and wonderful 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleEllie from Brown and Merry was very efficient and helpful. There was always an answer to all my questions!
Agent replied · 11 November 2024
Thanks for leaving us your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotGemma- mortgage advisor
I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I 💯 recommend Gemma.Thank you
5/5
TrustpilotZak Parkinson from the Watford branch…
Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.
5/5
GoogleEllie was very helpful and communicative throughout the entire process. A pleasure to deal with.
Agent replied · 24 December 2024
It’s really lovely to read another 5* review Andy. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleWe have just purchased a property through brown and merry and can highly recommend them. Jamie was very helpful and proactive, always available for help and advice.
Agent replied · 26 August 2024
Thank you for leaving us your superb 5* review and recommendation jane selby. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe dealt with Jamie and he was fantastic! Thorough, helpful and efficient and also a really nice person to deal with. Definitely recommended!
Agent replied · 26 August 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe dealt with Jamie and he was fantastic! Thorough, helpful and efficient and also a really nice person to deal with. Definitely recommended!
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper responsive, helpful and friendly. Ellie and Emily made the process smooth and easy. Highly recommend
Agent replied · 11 November 2024
Thanks Lauren for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have just recently moved into a property Let by Brown and Merry. Ellie McKeown was my main point of contact during the process, and handled my move brilliantly - She was incredibly consistent through the whole process! She was informative and was fantastic with all my queries (of which I had many..) I highly recommend for a great service and easy to talk to staff.
Agent replied · 24 October 2024
Thank you Bella for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleI am very pleased to say Brown and Merry's Tring branch successfully sold our property for us. I would highly recommend them to anyone thinking of selling. Thomas Porter and his team were very efficient and kept us updated constantly both whilst marketing the property and during the sale process. The whole team always seemed to go the extra mile to make the marketing and the sale smooth and painless.
5/5
GoogleGreat service from Harry. He was very personable, informative and enthusiastic.
Agent replied · 11 October 2026
Thank you so much for your kind words! It's always our goal to provide exceptional service and it sounds like Harry hit the mark. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleEllie was fantastic in helping us rent a home when we were out of the country. Her clear communication and fast responses made everything so easy and straightforward.
Agent replied · 26 August 2024
Thank you Brett Sedcole for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've recently rented a property through Brown & Merry, Tring & Ellie was fantastic throughout the whole (sometimes stressful) process. She always replied to e mails quickly & went above & beyond to help. I would recommend.
Agent replied · 26 August 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Brown and Merry Tring
Has Brown and Merry won any awards?
Yes. In The Trusted Agent 2026 awards: Brown and Merry, Tring won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Brown and Merry hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tring.
