Brown and Merry Tring reviews

★★★★★ 1/5

Trustpilot

Brown & Merry Wendover

I wouldn't recommend this branch. Our landlady decided to sell our house shortly after the tenancy began and this branch took over the sale. We were renting through the Tring branch so remember that we were Brown and Merry's clients for the duration of this review. We were made to feel like we were being obnoxious or difficult for not allowing them to do multiple viewings, taking up most of the day, for which we were expected to vacate the property and 'maybe sit in the car' as suggested by them. This happened in February and March, during lockdown when the virus was bad and when we weren't allowed to have friends or family in the house. They decided it was ok to invade our home with viewings because people would be wearing masks, although the government advice at the time was to not mix. At the time they would not let me into their office to speak to them when I asked because of... Covid. The government guidelines at the time were designed to stimulate the property market and not to protect tenants and we can all appreciate that covid isn't sentient and doesn't know the difference between these scenarios. We gave them a two hour window and said they could have two households per day in light the global pandemic that had been going on for a year by then. They weren't happy about this and tried to get us to change our minds despite knowing how uncomfortable we were. Some of the viewings were taking place in 2° weather and in the end we refused any further viewings. We filed a complaint against a member of staff for her attitude following a cancellation and she later phoned us to apologise for her comments.  We expressed to them our anger at bring treated like this in pursuit of a quick sale and received an apology. I was quite surprised to learn that you can actually refuse viewings entirely. Given the situation I wish that I had taken that option as it seems now that would have been the only way to have any peace and quiet over the next 6 months. Following our complaint, all future viewings were stopped as it came to light that we hadn't actually been served a s21 notice and the house had to be taken off the market. It was a real mess. I was left a voicemail a few months later informing me that I had to vacate the property to allow for a mortgage survey. This appointment had been booked for the day of my brothers funeral when I had family staying and could easily have been avoided had somebody thought to ask me beforehand. It was rearranged but I refused to leave the property as I'm under no obligation to allow unsupervised strangers into the house I was paying to live in. Again I was made to feel like I was being unreasonable even after they admitted that I didn't actually have to leave. The inspection was carried out with me present and so the whole charade was pointless. There was no guilt over continuing to annoy us despite knowing that we were grieving and stressed to the hilt trying to find somewhere to live. After the house was sold we had to put up with the purchasers coming to the property, hanging around taking pictures of the house, with my daughter and other children playing outside and us being able to see them, several times a day, which also made the neighbours really uncomfortable. It was really disrespectful, frankly quite odd, and I could have prevented all of this by just refusing access for viewings. This sad and stressful experience continued for 6 months in total. For these reasons I would advise that tenants make themselves fully aware of their rights and how to exercise them when dealing with estate agents. Read the relevant legislation and then use it. We bought a house in Wendover through another local agent who in stark contrast were great, respectful to both us and to the occupiers of the property. The property was in a much better condition and for a better price. Throughout this, the Tring office that were managing our tenancy were also really good. They were really helpful, approachable and responsive.

Laura · 22 September 2021

★★★★★ 5/5

Google

My thoughts on selling a house was always well if its on rightmove it will sell itself, how wrong could i be! I had my house up with another estate agent who not only took poor photos but whos team were less than enthusiastic or knowledgeable about my house on viewings, i only got 2 viewings in 3 months. I went to view a house to buy with brown and merry and was shown around by Charlotte, as soon as i met her i wanted that company to sell my house, she was knowledgeable and engaging! I decided to change to them, we took it off the web for 3 weeks, took new photos, the write up was hundred times better, Tom (manager) came to see it and discuss our options and was equally enthusiastic and engaging. Charlotte and Marcus both came round to view the property they were selling before it went back on the web ( the other company didn't even see it only the man who didn't even do the viewings) One back online Marcus booked in 3 viewings on the first day and i heard him talking to the potential buyers it was like he was selling his own house and sold it in 2 days! Moral of this story is Estate Agents do make a difference so choose right, id sell my house through Brown and Merry Tring again and ill be telling my friends the same! Thank you Tom, Charlotte and Marcus you really are the best!PositiveProfessionalism

Sian · 27 August 2021

★★★★★ 5/5

Google

Our house was on the market for two months with another estate agent, with only five viewings in that time. I’d been impressed by the team at Brown & Merry - in particular Marcus - who proactively knocked on our door when he saw the For Sale sign to find out our requirements and to recommend some properties. He was the only agent we had met during our house search who actively “sold” the houses to us when he took us around properties rather than just telling us to have a look. It was this that made us choose to swap to Brown & Merry. Onboarding was smooth, marketing was excellent. Charlotte took on our property and secured four viewings in just six days. After less than a week, she found the right buyer and secured us the asking price. Charlotte is organised, communicative, professional and even recommended the home we’re going to moving into. After an unproductive two months with the previous agents, I’m very pleased we chose Brown & Merry.PositiveResponsiveness, Professionalism

A · 27 August 2021

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Google

Great experience with Ellie and the team renting a character property locally - good communication and a thoughtful, helpful service.

Lindsay · 29 March 2024

★★★★★ 5/5

Trustpilot

Satisfactory Rental Agency service

I wholeheartedly recommend Brown and Merry's stony Stratford office, services to anyone seeking property in Milton Keynes, whether buying or letting. Take a moment to read my review, and I promise you won't regret it. Moving can be a tedious and lengthy process, especially when settling in a new town or country. However, my experience with Brown and Merry was remarkably smooth. After contacting several agencies and registering with many online, I shortlisted properties from Brown and Merry and other agencies. Their properties stood out, and when it came to the letting process, they made it seamless. What impressed me most was the negotiation with the landlord. Alexander Read handled the discussions with professionalism and finesse, ensuring we secured the property under comfortable circumstances. My exceptional experience with Brown and Merry is largely due to Alexander Read's outstanding service. She is an invaluable asset to the company, and I extend my heartfelt gratitude to her. Thank you, Brown and Merry, and thank you, Alexander Read. Your dedication and expertise are truly appreciated. Rating: 5/5 stars Highly recommended! God bless you."

Mercy · 2 February 2025

★★★★★ 5/5

Google

Brown & Merry have been very helpful throughout the process of renting our home. Any questions were always answered promptly and Ellie was always very helpful and friendly.

Charlotte · 27 August 2023

★★★★★ 5/5

Google

I recently moved house with the help of Brown and Merry. Ellie McKeown in particular was especially helpful with making things as smooth as they could be during (what was) a very chaotic time. A move is a big thing, but she made it as stress free as possible with speedy responses, excellent communication, and clarification where needed. Highly recommend!

S · 27 July 2024

★★★★★ 1/5

Trustpilot

An atrocity of a company to avoid for the better

This company never ceases to amaze so I will be exposing them again. In relation to the rental property; 4a The Chequers, Castlethorpe, Milton Keynes, MK19 7HG Brown & Merry, 65 High Street, Stony Stratford, Milton Keynes, MK11 1AY began to advertise on Friday 17th January 2025 shortly before closing time 18:00. An hour or two after the listing went live, I went on their website to enquire whether a cat would be allowed to live alongside the tenant at the property and guess what!? No response to this current day Tuesday 21st January 2025. So that Brown & Merry can't deny it, I was immediately informed "Thank you - we have recieved your message". I'm left calling the office on 01908562011 / 01908561874 whilst selecting option 2 for lettings a mulitide of times, daily to pick up on whether somebody is in the office dealing with the phoneline aswell as emails as I'm expecting such a company being instructed and in control of finding individual(s) to live in said property to respond to me by the morning of Saturday 18th January 2025 in the hope of securing a viewing on Monday 20th January 2025. Somebody at Brown & Merry has updated the property listing to "LET AGREED" on Tuesday 21st Janurary 2025 so there was clear communication between themselves and other prospective viewers of which I suspect viewings were conducted at the earliest on Monday 20th January 2025 for somebody to agree a tenancy contract the following day. I was denied a viewing nevermind a response! All in all I made a total of 19 calls and not one person picked up. I suspect Brown & Merry recognised my name, email address and phone number to deliberately discriminate against my medical / disability needs yet again but that's ok, because it has backfired leading me to expose their behaviour again. I once again strongly advise all prospective tenants, landlords and buyers to avoid this atrocity of a company.

Anonymous · 21 January 2025

★★★★★ 5/5

Google

I've had the pleasure of dealing with Jo, Emily, and Ellie when letting my property recently. They've been friendly, helpful, have responded to requests and questions promptly, and have made the whole process as painless as possible. Would thoroughly recommend the use of Brown & Merry in Tring for the professional and personable approach i've experienced.

Andy · 24 September 2024

★★★★★ 5/5

Google

I bought a property through B&M and Charlotte and Jamie were most helpful. Within 3 weeks of collecting the keys (during which time I decorated the whole interior) B&M marketed, received 4 offers and rented out the property for me. Helpful and friendly advice from Emily, Joanne & Ellie made the process quick and stress-free. Thank you to all.

Andy · 27 August 2023

★★★★★ 5/5

Google

I had a great experience with Brown and Merry estate agents when renting my new home. They were professional, knowledgeable, and always available to answer my questions. They helped me find a property that perfectly matched my needs and budget. The entire process was smooth, and they provided valuable guidance throughout. I highly recommend Brown & Merry and to Ellie and Emily thank you for being so efficient and understanding.

Tony · 30 November 2023

★★★★★ 5/5

Google

We recently bought a buy-to-let flat through Brown and Merry, and then let it through them. Both departments were excellent. They were straightforward, efficient, pleasant and helpful. Emily in the Tring office let it for us within 7 days of completion, gave us great advice, was super-efficient and helpful, knew her way round the process with ease; we also liaised with her manger Jo, who was very sales deflexible. Claire from the sales department in Wendover was knowledgable and helpful. All in all we are delighted with the outcome. Thank you

Joanne · 27 August 2020

★★★★★ 5/5

Google

We have just relet our flat with Brown and Merry and Jo and her team have been very efficient and professional throughout, making the whole experience easy and trouble free. Thank you.

Lesley · 12 July 2025

★★★★★ 1/5

Trustpilot

Very poor experience in trying to…

Very poor experience in trying to arrange a valuation. The Berkhamstead office didn’t take my contact details and then didn’t show, even though I phoned the day before travelling and also called into their high street office ahead of the supposedly arranged viewing. Also, the lady I spoke to in person in Berkhamsted was dismissive and rude. This agent can’t get the basics right! Such as shame as I had a fantastic rental experience a few years previous with the same agency! I think there are better, more proactive online and high street agents to choose from.

Lorraine · 1 August 2020

★★★★★ 5/5

Trustpilot

Alex & Beth at Milton Keynes have been…

Alex & Beth at Milton Keynes have been excellent & proactive in getting my vacant property rented out quickly. They are very tenacious and business like and 'get things done'.They have both been incredibly helpful & have gone above & beyond the standard duties by doing extra tasks for me (as I am not local to the property). Having had the most appalling service from JACKSON PYNE in Milton Keynes (honestly...just run...and keep running) - where my property was neglected & very poorly managed - BROWN & MERRY are a breath of fresh air. The two lettings services I have experienced are galaxies apart.Background to me using BROWN & MERRYI previously used JACKSON PYNE , Milton Keynes to manage my properties. Quick turnover of staff (suspect most run once they see what its like) & recently seems to be a staff team of two - Richard & Courtney. Negligent from top to bottom. Steve (Finances) rarely paid me rent on time - unless I reminded him (!) - if not sometimes it was a fortnight late. On one ocassion, they 'forgot' to pay me for 5 months.JPyne also advised me to replace all windows when tenants were failing to clean them on the inside. Then I was advised to replace the whole front door when the letterbox broke & the tenants were too lazy to replace it..unbelievable..was like being in a slapstick comedy without the laughs! JACKSON PYNE only visited once a year (if that?) and poor tenant cleanliness issues were never addressed & then revisited & double checked. End result, I sacked Jackson Pyne & end up with a house that's in rent arrears & left in a complete mess.● JACKSON PYNE MK did not take a deposit, did not do an inventory & slipped a sneaky clause into the contract (unknown to me at the time) which allowed them to still receive the full management fee whilst those tenants remained in property - even if I decided to CHANGE agents. How sneaky & unethical is that? ● They jumped sides according to what gave them the least accountability.In my opinion JACKSON PYNE MK are a disgrace to the MK lettings trade. Thank God I'm free of these careless people - who I had the misfortune to mismanage two of my properties. Both of which were left dirty & damaged & costing me many thousands of pounds to correct.BROWN & MERRY now manage both my properties and are FANTASTIC.Alex & Beth are excellent. They seem to be very happy & contented staff - with a good work ethic & good sense of humour/perspective.Despite being very busy they keep in regular contact and care about you , your house & the tenant. They care about standards & they care about how people FEEL. What a wonderful,refreshing change to my other experience.

Andy · 31 July 2020

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this. After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

Jay · 19 December 2024

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this.After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

James · 19 December 2024

★★★★★ 5/5

Trustpilot

Brown and Merry Watford have been…

Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!

Patrick · 6 July 2020

★★★★★ 5/5

Google

Excellent service Emily and Ellie were so helpful in finding me a rental property. The process was extremely smooth thanks to their help and professionalism.

Karen · 27 August 2023

★★★★★ 5/5

Google

I had an amazing experience working with Vickie, from the viewing till tenancy agreement it was smooth sailing thanks to her. Very warm, knowledgeable, professional and helpful through out the process, had answer to all my queries and questions which made me feel at ease from the start. Made the entire process smooth & stress free Thank you for your support Vickie, you were amazing x

Rooshin · 9 June 2025

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 5/5

Google

Ellie was superb throughout, communicated very effectively, and made the process very straightforward.

Macsen · 28 April 2024

★★★★★ 5/5

Google

We’ve just exchanged on a house in Tring being sold by Brown & Merry and it was a pleasure to deal with the team there. From the initial viewings with Charlotte, to the regular updates from Jamie (and Yvonne whilst Jamie was away) regarding the chains progress. We’d highly recommend using their services!

Adam · 25 October 2023