Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrom when I contacted louis the…
From when I contacted louis the customer service was efficient and quick well explained and felt like he was genuinely interested in making the whole experience as easy and efficient as possible.
Jamie · 17 September 2026
Agent replied · 22 September 2026
Thank you for your kind review. We’re happy to know we provided the level of service you were looking for. Your feedback will be shared with the team as encouragement to keep up the great work. If you ever need anything else, please get in touch.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok tick all the boxes
I am delighted with the excellent support provided to me during the sale process. Annie Wood has been the sales progressor expediting the quick sale which has been turned round in 6 weeks. Everything had been handled speedily and efficiently and I have been kept in the loop at all stages, making the sale stress free. My Springbok experience has been extremely positive and I'm so glad I engaged them.
Deborah · 16 February 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFast and Effective Sale Process
Fast and Effective Sale Process - We viewed the property on a Saturday and have our offer accepted by the following Wednesday. Mason did a fantastic job at communicating Springbok's processes, and answered all my questions very comprehensively during our first call. Mason was also very effective at negotiating the deal between the vendors and us.
Z · 24 October 2024
Agent replied · 28 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotGood experience from start to finish
Good experience from start to finish. Kay was very knowledgeable at the initial meeting and helped us set a selling price and we achieved more than the asking price. Kept up to date with the sale and viewings which came through very fast. We sold in 8 days! The solicitor Annie was very helpful and kept us updated right to the completion date. Very happy with the whole package that Soringbok provides.
Joanne · 2 January 2024
Agent replied · 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI always thought my house would be…
I always thought my house would be difficult to sell so I put it on early thinking it would be on for a long time but within a few days I had multiple viewings an have now sold with special thanks to Hayden donovan who has been fantastic throughout an the lovely ladies booking the viewings thank you
Ceri · 16 September 2024
Agent replied · 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotMy initial journey with Springbok was a…
My initial journey with Springbok was a bit of a delay, though it wasn't their fault. My mortgage process seems like forever but the goal was achieved at the end. Abbie was fantastic mortgage progressor, very calm and attentive, keeping me updated all through the mortgage process. Thanks Abbie. You deserve an award 👍
Olubunmi · 22 November 2025
★★★★★ 1/5
TrustpilotPromised so much and failed to deliver…
Promised so much and failed to deliver - and instructed a legal firm to place a Notice on my property, preventing me from selling to anyone other than Springbok for one year!
Rob · 11 September 2026
Agent replied · 22 September 2026
Dear Rob, thank you for taking the time to share your feedback. We are sorry to hear that you remain dissatisfied with your experience. For clarity, a notice registered against a property does not prevent the owner from selling their property, nor does it require them to sell to Springbok. Its purpose is to protect Springbok’s contractual interest in relation to buyers introduced during the applicable period. We appreciate that you have raised concerns regarding the agreement and subsequent correspondence, and these should continue to be addressed through our formal complaints process. Should you choose to pursue the matter independently, we will of course cooperate with any appropriate investigation or legal process. Kind regards, Springbok Properties Customer Services
★★★★★ 5/5
TrustpilotSolution focused sales negotiations
Following a successful viewing, we received an offer from a great buyer. Unfortunately, this was not a workable price for us but Mason was able to enter negotiations and come to a mutually acceptable solution. This has enabled us to move forward with everyone happy and looking forward to a smooth onward sale process ☺️
InPost · 25 October 2024
Agent replied · 25 October 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 4/5
TrustpilotPrompt and efficient
This review is focusing on my interaction with Rich, sales negotiator. So far so good, very prompt and efficient. Only improvement I would recommend is to let the customer know that there is a next person taking over, "sales progressor" after offer being accepted. Note that the timing of deposit payment can be negotiated, I've ask to pay the deposit once surveyance is done so don't let that put you off. Unlike the other Highstreet estate agents, there is a fee of £396. Another thing about this company is that the owners shows you their property themselves which I think its a plus in two ways (1) not push their solicitors and/or surveyor on you (2) the owner can tell you a lot more about the place and their situation.
Chin · 22 May 2026
★★★★★ 5/5
TrustpilotSpringbok was very transparent in what…
Springbok was very transparent in what they were offering, how much I would walk away with, and costs that arose. My sale wasn’t straightforward, but Tom kept me, my buyer and solicitor informed about what was happening all the way through. Happy to answer questions via email, text or phone. Would definitely recommend
Vicki · 20 November 2024
Agent replied · 28 December 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotA stress-free experience
We sold our home with Springbok properties in under three months. It was a seamless and stress free process. A special mention goes to Marward who progressed the sale through with no issue at all. She was very friendly and always professional. Many thanks to the entire team for their help. I would highly recommend them to anyone.
Sam · 15 October 2026
★★★★★ 5/5
TrustpilotStress free
Part the way through the process of selling with Sam and Dan. The initial chat with Sam was brilliant and very promising then we was put in touch with Dan our local agent who do the valuation and he was just as brilliant. So far our experience has been amazing, easy and stress free. Thank you to the springbok team. Would definitely recommend to anyone.
Chris · 27 April 2024
Agent replied · 25 October 2024
We're absolutely thrilled by your positive review and delighted to know that you had a wonderful experience with us. Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotSpringbok-mia
I would put my hands up to say that i became very stressed when the sale of my house was being delayed through no fault of anyone. Mia Richardson was wonderful and signposted me and reassured me throughout the buying process, emailing when necessary but also replying to EVERY email i bombarded her with.Mia even messaged on her day off when completion date occurred
Aine · 14 May 2024
Agent replied · 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotI had viewings within the first week…
I had viewings within the first week and a confirmed offer within a couple of weeks of switching to Springbok. Jasmine was always contactable and made me aware of any updates. The process took a little longer than expected on whole to complete, but this was nothing to do with Springbok. They always kept me updated and the sale was completed as soon as possible with all parties considered. Thank you!
Cara · 18 December 2023
Agent replied · 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotReally helpful from the off
Really helpful from the off, explained the process easily and provided electronic copies as back up. Haden Donovan is a credit to them, knowledgeable, efficient and even kept contact with us on a Sunday morning !!! So far so good, hoping to complete purchase inside 8 weeks. Very happy with things so far.
David · 11 November 2024
Agent replied · 28 December 2024
Thank you for sharing your experience. We’re pleased to have met your expectations and provided the support you needed. Your feedback will be shared with our team, who’ll appreciate the recognition. If you ever require further assistance, don’t hesitate to reach out.Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAbbie has played a crucial role as a…
Abbie has played a crucial role as a sales Progressor. She provided me regular updates. She never let the conveyancers to slow down. In fact she kept the sales moving.
Nusrat · 17 September 2026
Agent replied · 22 September 2026
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotAfter being with a standard agent for…
After being with a standard agent for 6months and having only 1 viewing I went with Springbok yes I took an offer under my initial asking price but as it hadn't sold it was costing me in bills council tax, utilities etc and would have continued to do so. so I accepted a fair offer and deposits were paid by buyers of the house yesterday 2a d half months after I went with Springbok. Also the communication was excellent
Tanneh · 21 May 2026
★★★★★ 5/5
TrustpilotJoe Yale and Mark were excellent
Joe Yale and Mark were excellent. Supported us through a difficult time with change of government and increased pressure against landlords. Sam started off the process and Mia is seeing through the final parts of the sale. Great team effort.We would definitely use again. They have a good client base and found us buyers.
Rakesh · 16 October 2024
Agent replied · 25 October 2024
Thank you for your positive feedback. We’re glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, don’t hesitate to reach out.Warm regards, Springbok Customer Services
★★★★★ 5/5
Trustpilotbuying a house
Very helpful always kept me well up to date everything and very quick with everything many thanks to you all. Everybody very friendly no problems at all.
Eric · 30 September 2026
Agent replied · 10 October 2026
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotJessie was superb
Jessie was superb! She kept us upto date at every stage. She was always courteous and knowledgeable and understood the stresses of trying to seek our uk home from another continent. We had previously had time-wasters and springbok cuts all the nonsense out. I would highly recommend Jessie and springbok. We wish we had known about them when we first put our house in the market.
Kimberley · 28 February 2024
Agent replied · 25 October 2024
We are thrilled to receive such positive feedback from you! Thank you for sharing your great service experience with us. We will make sure to pass along your kind words to our team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotFran was great at helping through the…
Fran was great at helping through the process
Ella · 15 October 2026
★★★★★ 5/5
TrustpilotFast, easy, Becci is a great driving force for getting things done
Great idea to have the reservation option, it made house buying far easier.Becci was my sales progression and she was brilliant. I wish I’d had to contact her sooner as she was a real driving force for kicking my solicitors up the backside when all they wanted to do was drag their heels. Thank you Becci and Soringbok for helping me purchase my home.
KL · 8 April 2024
Agent replied · 25 October 2024
We're so grateful for your feedback and thrilled to hear that you had a positive experience with us. Your review will be passed along to our team members, who take great pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotVery helpful and great help for first…
Very helpful and great help for first time buyers our agent Ethan Greenhalf helped us every step of the way and made the process stress free.
ALex · 2 October 2026
Agent replied · 10 October 2026
We appreciate you taking the time to leave a review. It’s great to hear that our team was able to assist you smoothly. We’ll pass your feedback on to them, and they’ll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.
Warm regards, Springbok Customer Services
★★★★★ 5/5
TrustpilotReview re Becci at Springbok
Becci was the most brilliant sales progressor, property NE15. She kept me informed at every stage & recommended a great surveyor who identified a number of serious issues with the property. Becci then renegotiated the price down for me to account for these & enable my purchase to proceed. I'd definitely recommend her & Springboks again for anyone to use in future - many thanks!
Carrie · 5 March 2024
Agent replied · 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
