Every review we hold for the Trafford office, from every platform, shown as written. First names only.
β
β
β
β
β
5/5
TrustpilotMy negotiator Joe got me the amount Iβ¦
My negotiator Joe got me the amount I was looking for in a very short period of time .All the hassle taken out of the process so far.
GORDON Β· 20 September 2024
Agent replied Β· 25 October 2024
Your review has brightened our day! We're ecstatic to have provided you with a great experience, and your kind words mean the world to us. Your feedback will be conveyed to our team, who will be inspired by your satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
β
β
β
β
β
4/5
TrustpilotSo far
So far, Springbok have done all that you would expect. Once the sale has completed, I'll be able to provide a more complete review
Daniel Β· 20 November 2024
Agent replied Β· 28 December 2024
Thank you for your positive feedback. Weβre glad we could meet your expectations and assist you effectively. Your kind words will be shared with our team, who will be motivated by your comments. If you need any further help, donβt hesitate to reach out.Warm regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotGuaranteed Results
All the staff are very professional, friendly, and go out of there way to be polite and helpful, all forecast promises have been fulfilled, and would thoroughly recommend Springbok for results.
James Β· 26 July 2024
Agent replied Β· 25 October 2024
We're incredibly grateful for your feedback and thrilled to hear about your positive experience with us. Your review will be passed along to our dedicated team members, who take immense pride in delivering exceptional service. If there's anything else we can assist you with, please do not hesitate to let us know. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotSale of Property
Marc Silvester has done a great job in securing a quick sale (subject to contract) of a property we are selling. He has kept us informed throughout the sale.
C Β· 26 August 2024
Agent replied Β· 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
β
β
β
β
β
1/5
TrustpilotStaff response and attitude is poor
I have been trying to buy a house and the staff are very hard to get in contact with for both viewing and placing offers. The attitude of the staff is disrespectful dishonest. I would not recommend this company.
Lorraine Β· 20 February 2024
Agent replied Β· 25 October 2024
Dear Lorraine, thank you for your feedback. Sometimes, in our busier periods, our response times can increase and we are sorry to hear that you experienced this. If your property negotiator was not available, we encourage our customers to call in to our general lines so that we can flag to the appropriate staff member to speak to you quicker. We are also disappointed to hear that you feel our staff did not communicate with you respectfully, we will be looking further into this internally to take any necessary improvement measures. If we can be of any further assistance, please don't hesitate to contact us. Best regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotGood service
Well, we have not completed the purchase yet but so far SP has been very good although SP suggested solicitors appear to be slow.
Ravi Β· 12 November 2024
Agent replied Β· 28 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotOur progressor was Tom and he wasβ¦
Our progressor was Tom and he was excellent. He kept us updated every step of the way and was able to answer any queries we had. I felt I could contact him at any time and he would reply promptly. Great service.
Ashley Β· 12 December 2023
Agent replied Β· 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
β
β
β
β
β
1/5
TrustpilotAll you people on this site must beβ¦
All you people on this site must be related my house sold in the 1st 2 weeks took another 24 weeks too complete and at a cost of Β£9000
Karl Β· 21 August 2024
Agent replied Β· 25 October 2024
Dear Karl, we're disappointed to learn that you were dissatisfied with the time it took to complete your sale. Our overall completion averages do fall well beneath the national averages in terms of timescale, and in cases such as yours where it has not, it is generally due to complex issues that were not foreseen initially, that holds the pace up. Although, we would like to clarify that, a sale being achieved within the first 2 weeks, and completing within 5 + 1/2 months is within the national average timescale of 4-6 months - Although we understand that it taking longer in your case could have been troubling, especially knowing that we are normally able to operate quicker than that. In terms of the cost, we have multiple selling options, and the only option we have where we would charge a fee would never be at a cost of Β£9000. It may be that your contract with us was one where we agreed a fixed price with you, and our remuneration was the difference between your agreed fixed price and the buyer's offer, in which case this would have been the balance that your solicitors would have paid on your behalf on completion, though please be assured that this would not be a fee, and in this case, you would still be achieving the price you had agreed with us initially. We hope that you are now able to close the door to this chapter and we would like to wish you all the best. Best regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotSo far so good
So far so good, property been on less than a day and already two viewings. Fingers crossed our property sells. But the attention and communication has been marvellous. Everything explained thoroughly π
Diane Β· 27 June 2024
Agent replied Β· 25 October 2024
Your positive feedback is an honor for us, and we're glad to know we met your expectations. Your kind words will be conveyed to our team, who will be motivated by your satisfaction. If there's anything else we can do for you, please feel free to get in touch. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotI found annie extremely helpful andβ¦
I found annie extremely helpful and very efficient also very easy to talk to, she is an asset to the company.
John Β· 19 December 2024
Agent replied Β· 28 December 2024
Your rating and feedback are truly appreciated. We're glad to have met your expectations and will share your feedback with our team. If there's anything else we can assist you with, please don't hesitate to let us know. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotVery friendly efficient salesman keptβ¦
Very friendly efficient salesman kept me up to date with viewings. Offered friendly advice when needed . Would 100 percent recommend using Springbok to others
Stephen Β· 15 October 2024
Agent replied Β· 25 October 2024
We appreciate you taking the time to leave a review. Itβs great to hear that our team was able to assist you smoothly. Weβll pass your feedback on to them, and theyβll be pleased to know their efforts were appreciated. If you have any questions or need further assistance, feel free to contact us.Warm regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotEasy to talk to
Easy to talk to, quick to reply and give you your answers for questions you give.Not pushy in anywayWould recommend
Ms Β· 28 December 2024
Agent replied Β· 28 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotFrom the first contact with Jamie whoβ¦
From the first contact with Jamie who looked after the selling process, the process was very professional and seamless. I would recommend Springbok Properties to anyone wishing to sell a property quickly without any hassle.
Fred Β· 22 April 2024
Agent replied Β· 25 October 2024
Thank you for your wonderful review! We're elated to have provided you with excellent service, and your feedback will be shared with our team members. Should you need any further assistance or have any questions, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
β
β
β
β
β
4/5
TrustpilotSpringbok Properties kept us in theβ¦
Springbok Properties kept us in the loop with regards the steps the way taking. The overall communication and service was really good.
Nathanbrandhotmail.co.uk Β· 27 November 2024
Agent replied Β· 28 December 2024
Your satisfaction is our top priority, and we're overjoyed that we could exceed your expectations. Thank you for taking the time to leave us your valuable feedback. We will be sure to share your comments with the team as they take great pride in delivering exceptional service. If there's anything else we can do for you, please feel free to contact us. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotI am currently living in our propertyβ¦
I am currently living in our property which jasmine was incharge of the purchase to the end within 6 weeks,my family will recommend jasmine to anyone that wants to buy a property.
John Β· 14 June 2024
Agent replied Β· 25 October 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
β
β
β
β
β
4/5
Trustpilotthey did what they said they would soldβ¦
they did what they said they would sold my house fairly quick within a week, its still going through but i have had no worries so far . Jess and Hamish have been very professional and efficient,
Jennifer Β· 7 March 2024
Agent replied Β· 25 October 2024
Your review made our day! We're elated to have provided you with a great experience, and we truly appreciate your kind words. Rest assured, your feedback will be shared with the team, who will be encouraged by your satisfaction. If there's anything else we can assist you with, please feel free to reach out. Warmest Regards, Springbok Customer Services
β
β
β
β
β
1/5
TrustpilotAll I can say is I will never use themβ¦
All I can say is I will never use them again, I have never gone through so much stress in my life do not use them and under ni circumstance do not sign any contract with them.
Cathy Β· 1 March 2024
Agent replied Β· 25 October 2024
Dear Cathy, thank you for your feedback. We are sorry to learn that you were not satisfied with our services. Although it can be difficult to comment on such individual circumstances on sites like this one, we can comment that your sale did reach an unfortunate point where it was delayed for some time, though this was not something that was in our control, rather the restriction that was registered against your property from another company. We have observed that our internal team did try to explain this to you, noting that no property can be transferred to new ownership until the current owner's restrictions are lifted in full, and this is unfortunately a non-negotiable aspect of the legal process. Neither ourselves, the solicitors acting for yourself or the buyers solicitors have any control with this. We can see how keen you and your buyer were to conclude the matter, and that was certainly our view also. Our internal team have progressed alongside this matter, and your progression agent did as much as they could to expedite this, despite our hands being tied. Please be assured that we have done everything we can to progress the sale promptly and correctly. We understand that the restriction has since been lifted and we have exchanged and completed your sale. We are sorry that you ultimately feel disappointed in our services, and would like to wish you all the best. Best regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotSpringbok sold our house very quicklyβ¦
Springbok sold our house very quickly and we were guided 100 per cent of the way. The sale process was increadibly quick and we completed our sale within 6 weeks. The staff were friendly and helpful anc nothing was too much trouble
Clare Β· 10 November 2023
Agent replied Β· 25 October 2024
We couldn't be happier with your feedback! Thank you for sharing your positive experience with us. Rest assured, your comments will be passed on to our team, and they will be encouraged by your appreciation. Remember, we're here to assist you whenever you need us. Warmest Regards, Springbok Customer Services
β
β
β
β
β
4/5
TrustpilotMy experience with springbok has beenβ¦
My experience with springbok has been easy so far being in the early stages of a first time buyer, when spoken to Marc he worked efficiently and come back to me in great time with relevant information!
Leoni Β· 27 February 2024
Agent replied Β· 25 October 2024
Your wonderful review has made our day! We're thrilled to have provided you with outstanding service, and your feedback will be cherished by our team. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotWas professional all through theβ¦
Tom Was professional all through the process kept us informed week by week on developments could not fault the company
Stephen Β· 12 December 2024
Agent replied Β· 28 December 2024
We appreciate your review and are pleased we could assist you effectively. Your feedback will be passed on to our team, who will be encouraged by your satisfaction. If you ever need further assistance, donβt hesitate to contact us.Warm regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotJake dealt with my sale
Jake dealt with my sale. What fantastic communication and speed ! Thank you so much for making the experience positive!
Ffion Β· 9 December 2024
Agent replied Β· 28 December 2024
Thank you for choosing our services and for leaving us such positive feedback. We're thrilled to have been able to assist you effectively. Your review will be shared with our team, who will be motivated by your kind words. If there's anything else we can do for you, please don't hesitate to contact us. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotAbbie Lloyd excellent at her job.
Abbie Lloyd at Springbok is an asset to your company. The time , kindness and going above and beyond. Speaks volumes about the person , not just the company.
Michelle Β· 11 July 2024
Agent replied Β· 25 October 2024
Your valuable feedback will be shared with our team members, who will be inspired by your kind words. If you ever require our services again, please don't hesitate to get in touch. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotFrom Charlotte webb
Natalie my sales progressor was fantastic from start to finish - easy to work with, communicative, pleasant and very professional.
Mrs Β· 2 December 2024
Agent replied Β· 28 December 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
β
β
β
β
β
5/5
TrustpilotGreat service and highly recommend
Easy and straight forward process from the start, James who we dealt with was fantastic and always communicated everything in a timely manner and always kept us up to date, highly recommended AAAAAA++++++
Steven Β· 25 April 2024
Agent replied Β· 25 October 2024
Thank you for choosing our services and for leaving such a positive review. We're thrilled to have been able to assist you effectively. Your feedback will be shared with our team, and they will be motivated by your warm words. If there's anything else we can do for you, please know that we're here to help. Warmest Regards, Springbok Customer Services
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.