Every review we hold for the Trafford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend Bridgfords and especially Katie Leslie who led me through the whole process of renting an apartment. They are a very enthusiastic team! Thank you so much!
Anastasiia · 24 August 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleRehanna, Katie and Elizabeth have all been so helpful and attentive from the start. Very grateful to them for all their help.
Sophie · 11 April 2026
Agent replied · 11 October 2026
Thank you for the kind words! We are thrilled to hear that our team has provided you with excellent service. We strive to make our customers' experience as smooth and seamless as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
Edward · 12 May 2023
★★★★★ 5/5
GoogleReally great service and so helpful . They always call back when they say they will and nothing seems to much trouble… would defiantly recommend
Leanne · 11 March 2026
Agent replied · 11 October 2026
Thank you for your kind words! We're thrilled to hear that our service and helpfulness have made a positive impact. We promise to continue delivering exceptional support and always prioritise our customers' needs. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotI moved out over a month ago and still…
I moved out over a month ago and still haven’t had a single update about the return of my deposit. Sadly, this is entirely in line with the level of service I’ve received from Bridgeford throughout more than five years of renting with them.
Roberta · 17 June 2026
★★★★★ 5/5
GoogleHighly recommend the team at Bridgford's and the service they offer. They worked tirelessly to find good tenants and overcome various issues that came up. Special thanks to Katie, Rheanna and Elizabeth for all your efforts.
Chris · 26 February 2024
Agent replied · 23 October 2024
Thank you Chris for leaving us your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
Pamela · 28 April 2023
★★★★★ 1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages.
As a landlord I find this appalling.
I have tried since may to contact them but to no avail.
I am thinking of leaving breaking my contract and go with court action if needed.
Brian · 22 June 2026
★★★★★ 5/5
GoogleKatie Leslie was very helpful in arranging accommodation - particularly as I was coming from overseas and was required to go through several extra steps - which Katie was very quick to sort out.
Rushab · 27 March 2024
Agent replied · 23 October 2024
Thank you Rushab Shah for your kind words and your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFirst time renting from a letting agent after living at the previous address for 12 years and not used to all the processes. Rheanna is really helpful and very patient answering our countless questions!
Tanja · 27 March 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us this amazing 5* review Tanja Heim. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleIf you are in need of a Sales and Letting agent that is professional , prompt and friendly, i would highly recommend Bridgfords Sales and letting agents. I am very impressed with their Services. Kudos to Rheanna and the Team
Oluwatoyosi · 20 October 2025
Agent replied · 10 November 2025
"Thank you so much for your kind words and recommendation! We take pride in providing professional, prompt, and friendly services to all of our clients. We truly appreciate your support and will continue to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
BuckeyZS · 23 March 2023
★★★★★ 1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
Lily · 17 July 2025
★★★★★ 4/5
GoogleVery smooth and quick process. Katie has been very helpful, knowledgeable and patient with the whole renting process. Would definitely recommend them
Mazin · 2 October 2024
Agent replied · 23 October 2024
Thank you for your lovely review and recommendation Mazin. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
Carol · 27 February 2023
★★★★★ 5/5
GoogleExcellent Service sold my house in Northern Moor in record time and for above the asking price. Thanks to Rachel for getting it sold in less than a week and to Edward who kept me informed throughout the process with great support. Would 100% recommend using Bridgfords in Sale
Paul · 11 January 2023
Agent replied · 10 January 2025
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’m a oversea landlord. They are very friendly and professional to solve the problem. Much better than the previous agency, I am very satisfied with choosing Bridgfords. Special thanks to Katie, Elizabeth.
Johnson · 27 March 2024
Agent replied · 23 October 2024
Thank you for your fantastic 5* review Johnson Qi. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
Jo · 16 December 2025
★★★★★ 5/5
GoogleWe worked with Rheanna from the Bridgford sale office. She’s really quick and helps you get the job done. Amazingly efficient
Jishnu · 2 October 2024
Agent replied · 23 October 2024
Thanks for the excellent 5* review Jishnu Nair. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRheanna was unbelievably helpful and efficient in answers all of my questions when moving into the property. Bridgford themselves were also really good and the moving in process was un stressful and quick :) would definitely recommend!
Kiera · 28 November 2023
Agent replied · 23 October 2024
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
Mary · 23 September 2024
★★★★★ 5/5
GoogleKatie has been exceptional.
Very professional and on the ball. Keeps everything organized and on point.
Thank you for outstanding service.
Warren · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Warren! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery efficient service. Katie Leslie was absolutely amazing. Very friendly, very very helpful. Made me feel valued when viewing the property and got me an answer to my offer the same day. Excellent customer service.
Tracy · 28 December 2023
Agent replied · 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCaroline has been excellent in helping us secure our rental home! The process has been easier / more streamlined than we expected, and Caroline has kept us in the loop at all times. Thanks again!
Imogen · 24 December 2023
Agent replied · 23 December 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.