Trusted Agent profile · Trafford

Bridgfords Sale Sales reviews in Trafford

3.2

★★★★★

742 reviews across 3 platforms

81 - 83 School Road, Sale, M33 7XA, Trafford, M33 7XA

Bridgfords's office in Trafford, at 81 - 83 School Road, is rated 3.2 out of 5 across 742 reviews on three platforms, including 290 Google reviews rated 4.9.

Google logo

4.9 / 5

290

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

Business-wide

Trustpilot logo

451

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Trafford office, from every platform, shown as written. First names only.

5/5

Google

Katie was efficient and industriuos on our behalf could not have done better

Patrick · 11 February 2026

Agent replied · 11 October 2026

Thank you so much for taking the time to leave us a review! We are thrilled to hear that Katie provided efficient and industrious service. We couldn't have asked for a better recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Really lovely team at Bridgfords, Sale. Elizabeth has been a brilliant support from my first contact and both Elizabeth and Katie have been brilliant at communicating with me before, during and since they've found tenants for me. They helped with arranging a contractor to complete a few jobs I wanted to get sorted before anyone moved in and it's a pleasure to write this review. I'd happily recommend them.

Sean · 26 February 2024

Agent replied · 23 October 2024

Sean, thank you for your kind words and your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Amy is so nice and patient, I was happy and satisfied

Kelvin · 11 October 2026

5/5

Google

We had a good experience with Bridgfords Sale lettings branch in our recent move. Special mention for Rene Horeic who answered all queries quickly and made sure everything is in place before handing over the keys. This made move very smooth for us. Thanks.

Abhijit · 11 June 2026

Agent replied · 11 October 2026

Thank you for sharing your positive experience with our team at Bridgfords Sale lettings branch! We are so glad that Rene was able to ensure a smooth and efficient move for you. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

5/5

Google

This is our second rental with Bridgfords, and we trust them completely. Rheanna from the Sale office has kept up the Bridgfords reputation of being professional and friendly. She kept us updated and assisted us every step of the way, making it really easy and exciting.

Georgia · 11 May 2026

Agent replied · 11 October 2026

Thank you for choosing Bridgfords for your second rental. We are so happy to hear that Rheanna from our Sale office provided an excellent and seamless experience. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Landlords (and tenants!) - avoid this agent

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent. Landlords - Do yourselves and your tenants a favour and choose a different agent. You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself. Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Paul_reflects · 15 April 2026

4/5

Google

Rene, is super helpful and I really appreciate all her help and how professional and responsive she’s been throughout the process and following up. Thank you!

Rem · 11 September 2026

Agent replied · 11 October 2026

Thank you for your kind words! Our team takes pride in providing excellent service to our customers, and we are glad Rene was able to assist you. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

5/5

Google

Rheanna was a pleasure to work with at Bridgfords Sale. She was polite, communicative and efficient from start to finish. She had loads of knowledge about properties in the area and the letting process. Would highly recommend Rheanna for all of your lettings needs as a knowledgeable and friendly person to work with.

Tiffanie · 24 August 2024

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review and recommendation Tiffanie. Best wishes, Lucy, Customer Relations.

5/5

Google

I cannot stress enough how excellent their service is. Because I just moved from Hong Kong to the UK last year and knew nothing about the procedures of buying a house in the UK. Edward Bedford has been a massive help in my purchase. He is very professional and friendly. He answers my questions quickly. He teaches me what to do next step by step. I am really grateful that he is the one who handles my purchase and just wanna say thanks to him. :)

Ng · 24 October 2022

Agent replied · 23 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

I recently sold my father’s house through Bridgfords Sale. It wasn't the easiest time, having to deal with things from afar, but the team at Bridgfords Sale were very helpful and made the process as painless as possible. From the first appointment with Rachel who demonstrated a huge amount of local knowledge, through to completion, when I was receiving updates daily, I couldn't have asked for better service. Megan, specifically, was brilliant throughout the whole process. She kept me informed at every step of the way with clear communications and updates and reassured me when I was uncertain as to what was going on or frustrated at the length of time things were taking to be resolved. Her tenacity at chasing the solicitors and lender was really appreciated and I honestly think the process would have dragged on for far longer if it hadn’t been for her commitment and dedication. She even checked on the property and obtained meter readings for me when I was unable to get to the property due to Covid. I know there are cheaper online ways to sell your house but I can honestly say that Bridgfords were worth every penny and I wouldn't hesitate to use them again.

Martin · 24 October 2022

Agent replied · 23 October 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

4/5

Google

I asked Brigfords to put my house on the market for letting. Amber the branch manager has been very responsive and helpful. (She also helped me rent a house before when I hadn’t bought a house of my own and therefore I also used them for letting) I think Amber was very nice and approachable. Their team did actively arrange viewings for me and I got text notifications when viewings were booked. The house itself is not brand new and it was not easy to find a good tenant, but I appreciate they kept trying. At the end, they helped me secure a tenant and able to let it out at my asking price and I very much appreciated their efforts. The only thing I was not very happy about was the communication. I would only know what I needed to know when I asked them by email. They found a few potential tenants and sent me the offer. After I accepted one of the offers, they didn’t provide an update whether this would be proceeded or it had been fallen through. I was only informed the tenancy would start 2 days later after I received a system email asking me to sign the contract electronically. I felt a bit surprised and didn’t want to sign the contract as I didn’t know whether the reference checks passed or not… (they did confirm me the checking were all okay later on the phone) plus, I wanted to meet the tenant and clean the house before the tenancy started but I could not arrange as the Tenant would move in 2 days later….(and of course the tenant was not very happy about this). As it is my first time letting out a house, I expect I would be informed timely on the progress without asking. It is the only thing that I felt a bit frustrated. I understood they have a lot of cases they need to handle so it could be just overlooking. Later on, one of their staff apologised to me and explained my case was handled by a new joiner so she didn’t know how to handle well. Plus it is summer holiday season so many of them were away, including Amber and therefore she couldn’t handle the case herself. I think in overall they are very helpful and will respond promptly to requests and enquiries, which I felt very pleased. I may continue to use them in the future.

Winnie · 24 October 2022

Agent replied · 23 October 2024

Many thanks for the great review and your feedback. Kind regards, Lucy, Customer Relations.

5/5

Google

Rheanna has been great to work with, incredibly helpful with all the queries I have had with letting out my flat through Bridgfords. Replies incredibly quickly with all the information I need, whilst giving updates on timelines! Would highly recommend letting your property with Bridgfords, thanks Rheanna and Elizabeth.

Lewis · 9 October 2024

Agent replied · 23 October 2024

Many thanks Lewis for your fantastic 5* review! We're thrilled to hear that Rheanna and Elizabeth have been so helpful and responsive in assisting you with letting out your flat. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

We are so grateful to have had Ed Fisher looking after us as our estate agent for our house purchase. He was really helpful with communication between all parties and keeping us updated. The purchase was stressful at times, but Ed went out of his way to help. Thank you!

Nigel · 11 February 2026

Agent replied · 11 October 2026

"Thank you for your kind words! Our team strives to make the home buying process as smooth as possible, so we're thrilled to hear that Ed's exceptional communication and dedication made a difference. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

We have had a great experience renting a property through Bridgfords. From the initial enquiry Rheanna handled everything professionally and efficiently. She was friendly, approachable, and always quick to respond to any questions. I’d happily recommend them to anyone looking to rent, reliable, organised, and genuinely helpful throughout.

Charlotte · 11 February 2026

Agent replied · 11 October 2026

Thank you for choosing Bridgfords for your rental needs! We're thrilled to hear that you had a great experience with our team, especially Rheanna. We pride ourselves on being reliable, organised, and genuinely helpful. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I worked with Katie as a lettings negotiator, and she was everything you would want in a professional - she was attentive, knowledgeable fast to act and made things as simple as they could be - which made our experience a great one.

Dominic · 28 October 2024

Agent replied · 11 November 2024

Hi Dominic, Thank you for your wonderful 5* review! We're thrilled to hear that Katie provided you with such an attentive and knowledgeable service. Your positive experience means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Elizabeth at Lettings department really go above and beyond whilst dealing with a lettings matter concerning a property I rent out. Elizabeth really assisted me in bringing forward areas of a lettings contract that needed to be terminated. Without her, this would have taken more time and effort which at the time I did not have. Thanks Elizabeth for your help again.

Ian · 24 October 2023

Agent replied · 23 October 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently purchased my first home with Bridgefords in Sale. Fantastic service from start to finish which was quick, just a little over two months. I would like thank all the team for their support, Especially Edward to went above and beyond to make my journey a smooth and successful one. He was brilliant. All in all I would highly recommend.

John · 24 October 2023

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

5/5

Google

From meeting Dale, who came to value the property, to all the viewing staff and Rachel. Edward has been a star, he who took over when we agreed a sale. It's been a rollercoaster ride (selling in a Pandemic is not for the faint hearted!) But, with everyone doing such a great job, we are over the moon at selling through Bridgfords in Sale. Friendly, helpful, patient and great for getting the price we wanted, and not undervaluing just to get a sale. Highly recommend the team.

Joanne · 24 October 2021

Agent replied · 23 October 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

It’s a pleasure to write this review for Bridgfords, Sale. Our sale has now completed and the team were exceptional! Many thanks to the manager Rachel and to Edward Bedford who provided an exceptional service, often going the extra mile to ensure communication between all parties was always open and prompt. Edward was very transparent and honestly very helpful especially in the latter stages when there seemed to be a delay from our buyer’s team. You can expect to be treated with respect and professionalism start to finish. Thank you team!PositiveResponsiveness, Quality, Professionalism, Value

Val · 24 October 2021

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations

5/5

Google

It's a pleasure to write this review for Bridgfords, Sale. They provide highly professional service and were available for all of the calls in last few days. Can't expect more in this difficult times and ensuring customer satisfaction all the times. Many thanks to the manager Elisa who provided an exceptional service, and always ensure communication between all parties are clear and prompt. She has been very transparent and honestly very helpful Thank you Elisa for all help !PositiveResponsiveness, Professionalism

Sandeep · 24 October 2021

Agent replied · 23 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

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