Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDaniel Lloyd has been our property…
Daniel Lloyd has been our property manager and has professionally and efficiently handled all the teething issues that arise during a tenancy handover making our experience with Knightfrank incredibly positive! We have had great communication and follow through on his behalf
Anna · 28 March 2024
Agent replied · 28 October 2024
Thanks, you so much Anna for the review. I look forward to working with you throughout the duration of your tenancy. Fingers crossed all the repairs are now completed. All the best Dan
★★★★★ 5/5
GoogleI have had great experiences with both the sales and lettings teams at Knight Frank in Canary Wharf. Thank you to Christopher Paxton on the lettings side was great to work with. Always available to help, professional and friendly and helped find me the perfect tenants. Thanks also to Kiran Sandhu from the sales team who always kept me informed and helped throughout a difficult sales process. Thanks for your patience! Great team, highly recommended.
Samipa · 27 October 2019
Agent replied · 25 October 2024
Thank you very much for your kind words.
★★★★★ 5/5
TrustpilotExcellent service
Having moved several times in the last few years, this is the first time that we have used Knight Frank to help us find a rental property. In comparison to every other rental agent this has been by far our best experience. Katie (Shaw) has helped us every step of the way. Due to personal circumstances there has been rather a lot of extra administration required but Katie has helped this go smoothly. We are so excited to be moving into our new home next week and we are very grateful that Knight Frank has been such an easy company to work with.
JJ2014 · 5 September 2024
Agent replied · 28 October 2024
Dear Jemima,Thank you very much for such lovely feedback, I’ve really enjoyed working with you and I am so pleased I was able to help you find your new home. Good luck with the move!Best wishes,Katie
★★★★★ 5/5
TrustpilotElla Kae has been a huge help as our…
Ella Kae has been a huge help as our property manager, so far everyone who has worked with us has been great and Ella is no exception to that.
Zak · 22 October 2024
Agent replied · 28 October 2024
Thank you so much for your lovely feedback! It has been a pleasure working with you, and I’m glad I’ve been able to help as your property manager. I’m delighted to hear that your experience with our team has been positive so far, and I look forward to continuing to assist you.Ella
★★★★★ 5/5
TrustpilotAva Ho , property manager review
Ava Ho is our property manager. Since she came on board, we get excellent service and she always follows up on issues diligently .
CL · 9 May 2026
Agent replied · 28 May 2026
Hi Ms Poon
Thank you very much. I am always happy to assist.
Best regards,
Ava
★★★★★ 4/5
TrustpilotCatrin Baker has been excellent…
Catrin Baker has been excellent recently in hopefully sorting out a leak in my flat - I really appreciate the time she has put into it so far.Thankyou Catrin.
Rob · 21 October 2024
Agent replied · 28 October 2024
Dear RobThank you for your review. It was a pleasure to be able to resolve the leak for you with as little disruption to the tenants as possible.Kind regardsCatrin
★★★★★ 5/5
TrustpilotOlly Hayden was fantastic from start to…
Olly Hayden was fantastic from start to finish, viewing arranged quickly, very communicative and kept me in the loop at all times - he couldn’t have done more in helping me to secure a beautiful property.
RD · 26 June 2024
Agent replied · 28 October 2024
Thank you for your lovely review. It was a pleasure working with you and should you require any assistance in the future, please do not hesitate to reach out.
★★★★★ 5/5
TrustpilotWe had a pleasant experience working…
We had a pleasant experience working with Ms Sophie Alexander of Knight Frank. We went to her with our requirements and she created an extensive list for us to review and was accommodating in arranging viewings at short notice. We flew down for a week to settle our housing ahead of our move and she made efficient use of our time. She even went above and beyond by shortlisting places outside of her domain. Would highly recommend using her for your rental needs.
Timothy · 2 September 2024
Agent replied · 28 October 2024
Hi Timothy,Thank you so much for your kind message, I wish you and Marissa all the best in future with your big move to London!Best wishes,Sophie
★★★★★ 5/5
GoogleI've been looking for a flat around Canary Wharf recently and visited many agencies in the area. I must say that the properties listed by Knight Frank were by far the best I saw. In the end, I ended up renting one of their flats. I was …
PABLO · 11 October 2025
Agent replied · 11 October 2026
Thank you so much, Pablo and Leydi, for your lovely review! We’re absolutely delighted that you found the right flat through us, and even more so that Konrad helped make the whole process smooth and stress-free. Wishing you both all the … More
★★★★★ 5/5
TrustpilotRent renewal
Knight Frank and in my case Scott Eddy was very responsive to my queries. We closed the renewal in a timely manner with no issues.
Cagatay · 16 December 2024
Agent replied · 24 December 2024
Hello Cagatay,Thank you so much for your kind review, I do appreciate it. It is a pleasure working with you.Happy Holidays and I wish you a prosperous 2025. Best regards, Scott
★★★★★ 5/5
TrustpilotGreat service from start to finish!
Great service from start to finish, thank you team! And thank you Jamie for your speedy replies and always being on hand to answer my queries!
Samantha · 30 November 2024
Agent replied · 24 December 2024
Thanks kindly Sam, It is always a pleasure to work with you! Feel free to reach out at any time. All the best, Jamie
★★★★★ 5/5
TrustpilotVery attentive and efficient service
Brigette from Renewals was absolutely essential in the negotiation process, as we were trying to renew our lease. Very responsive, supportive and managed to get us the contract incredibly quickly! Highly recommend
Mónica · 28 August 2024
Agent replied · 28 October 2024
Dear MonicaThank you for your kind words and your phone call. I truly appreciate it and it has been lovely working with you on this renewal as well. Kind regardsBrigette
★★★★★ 5/5
GoogleI had an amazing rental experience with Knight Frank. Despite the previous tenant being reluctant to move out, Jason，Konrad, Lawrence and nicole from Knight Frank continuously supported and helped me over the course of two months to ensure that I could secure this apartment. They worked hard to make sure the previous tenant left as close to the agreed time as possible, cleaned the apartment thoroughly, and provided prompt and helpful responses to all my inquiries. I am truly grateful for their dedication and professionalism. I highly recommend them to anyone, and I hope they continue to offer such excellent service to more tenants in the future.
William · 26 August 2024
Agent replied · 25 October 2024
Thank you William for such a thoughtful review. We are incredibly grateful that you took the time out to leave us a 5-star review and are glad that everything worked out well in the end. We will share this with the team to let them know to keep up the amazing work.
★★★★★ 5/5
TrustpilotAbsolutely nothing but praise for…
Absolutely nothing but praise for Knight Frank. Me and my Family were moving in together for the first time and Sarah was so incredibly patient and helpful!! We honestly could not be happier. Thank you so much Sarah, you’re a star!!
Mr · 12 March 2024
Agent replied · 28 October 2024
Thank you Mr Sandhu! I wish you much happiness in your lovely new home.
★★★★★ 5/5
TrustpilotI had an amazing rental experience with…
I had an amazing rental experience with Knight Frank. Despite the previous tenant being reluctant to move out, Jason，Konrad, Lawrence and nicole from Knight Frank continuously supported and helped me over the course of two months to ensure that I could secure this apartment. They worked hard to make sure the previous tenant left as close to the agreed time as possible, cleaned the apartment thoroughly, and provided prompt and helpful responses to all my inquiries. I am truly grateful for their dedication and professionalism. I highly recommend them to anyone, and I hope they continue to offer such excellent service to more tenants in the future.
William · 22 August 2024
Agent replied · 28 October 2024
Thank you William for such a thoughtful review. We are incredibly grateful that you took the time out to leave us a 5-star review and are glad that everything worked out well in the end. We will share this with the team to let them know to keep up the amazing work.
★★★★★ 5/5
GoogleI can not speak highly enough of Jason Ung's dedication and approach to me and my family, he handled the viewing with great skills as he demonstrated an unparalleled level of professionalism. Whilst looking after the landlords interest his advice to me was second to none.
Adama · 24 October 2025
Agent replied · 23 December 2025
Hi Adama
Thank you for your kind words, appreciate you taking the time to share your experience. Hope you settle well into your new home!
Many thanks
Jason
★★★★★ 5/5
TrustpilotOur experience with Knight Frank has…
Our experience with Knight Frank has been very positive. We have had a lot of contact with our property manager Yemi during the first few weeks of living in the new property. He has been extremely timely in responding and liaising with our landlord efficiently. It has been a pleasure to have him as our property manager and we feel much more at ease knowing we have someone like Yemi looking after the property and ready to solve any issues that may come up.
Maja · 20 August 2024
Agent replied · 28 October 2024
Thank you so much for your kind words and thoughtful feedback. I'm truly pleased to hear that your experience with Knight Frank, and with me as your property manager, has been so positive. It’s been a pleasure working with you and ensuring your move-in process was as smooth as possible.
★★★★★ 5/5
TrustpilotI recently had dealt through "Brigette"…
I recently had dealt through "Brigette" from Renewals team, in simple words, it was an amazing service, friendly, efficient, straight forward!! Everything went through quickly. Kudos to her!!!
Haris · 23 October 2024
Agent replied · 28 October 2024
Hi HarisThank you for taking the time to write a review. I am pleased, we agreed the renewal swiftly. Till the next one!Kind regardsBrigette
★★★★★ 5/5
TrustpilotProblem solved quickly
Thanks for swiftly handling an appliance issue in the flat. Landlord's agency resolved the matter quickly and all works well now. Very efficient communication with the agency and contractor via a web portal.
Michal · 7 October 2026
★★★★★ 5/5
TrustpilotSummer has been helping me with…
Summer has been helping me with negotiations for year and a half. She is professional, always responds promptly, and knows how to close deals.
Consumer · 19 December 2024
Agent replied · 28 October 2024
We are really sorry to hear aboutyour experience with the team. We are afraid we have been unable to locate your details. Please do reach out to complaints@knightfrank.com. Thank you and please accept our apologies again.
★★★★★ 5/5
TrustpilotFahmida Rouf is the best agent I ever…
Fahmida Rouf is the best agent I ever worked with. She always replied my emails with her kindness. She is the one who always got my problems resolved satisfactorily.
Charlie · 4 October 2024
Agent replied · 28 October 2024
Thank you Charlie for taking the time to leave a review, it was an absolute pleasure working with you and managing your property.Wishing you all the best - Fahmida
★★★★★ 5/5
TrustpilotVirginia Water office
The team in the Virginia Water office were courteous and professional. Zara went out of her way to keep us updated, chased all estate agents and solicitors along the chain to keep things moving and on track.
Emma · 19 May 2024
Agent replied · 28 October 2024
Thank you very much for your kind words Emma. We were delighted to help you sell and glad it all worked out in the end.
★★★★★ 5/5
TrustpilotHelen was very easy to work with
Helen was very easy to work with. As the buyer you are often left in the dark but she was very communicative and helpful throughout the purchase of our house. Much better than our experience with other estate agents in the stow-on-the-wold area.
Abigail · 17 January 2024
Agent replied · 28 October 2024
Thank you for your kind review, it was a pleasure working with you towards your purchase, and we hope you will be very happy in your new home. If we can help in the future, please let us know. Best wishes Helen
★★★★★ 5/5
TrustpilotA five star agent *****
Brigette is a kind and understanding negotiator, who appreciates both her client's and tenants needs. She works both sides, rarely make mistakes, and if she does she acknowledges them.She is a great combination of assertiveness and consideration.
Jeremy · 17 May 2024
Agent replied · 28 October 2024
Dear Jeremy,Thank you for your feedback and phone call. I really appreciate it. It was my pleasure helping you with the lease renewal and I'm glad that we achieved good results for both parties.Kind regards,Brigette
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