Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlways there for us
Throughout the long drawn out sale of our property, Francesca Leighton-Scott and her team provided exemplary service. Professional, friendly, approachable. In particular dealing co-operatively with another agent, following up leads and dealing with the need to conclude urgently for personal reasons. Highly recommended.
Marian · 7 April 2024
Agent replied · 28 October 2024
Thank you for your kind words Marian. It has been a journey, and I am so pleased that the patience and persistence paid off. It was a pleasure working with you both. Kindest regards, Francesca.
★★★★★ 5/5
TrustpilotProfessional, friendly and helpful
From my initial contact with Lexi, subsequent viewings with James, and diligent follow-up from Lexi I found them to be professional, friendly and helpful throughout.Lexi is truly an asset to the Knight Frank team.
Customer · 13 September 2024
Agent replied · 28 October 2024
Thank you so much for your kind words. It was an absolute pleasure to help you and we hope to work together again in the future! If we can ever be of assistance, please do let us know.Best wishes,Lexi and James
★★★★★ 5/5
TrustpilotKavita and Katie are great.
NA · 5 October 2026
Agent replied · 10 October 2026
Thank you so much for your lovely review! Kavita and I really appreciate your kind words and are so pleased we could help.
Kind regards,
Katie
★★★★★ 5/5
TrustpilotVery positive experience!
Ines was excellent from start to finish - super proactive and communicative. A country mile ahead of other chaotic estate agent dealings I’ve had in the past over the years!
Ed · 13 November 2024
Agent replied · 23 November 2024
Thank you Ed for your feedback, So pleased I was able to assist with your search!All the best, Ines
★★★★★ 5/5
TrustpilotGreat Experience
James Szalay was very polite and professional and we had a pleasant experience and got the apartment we wanted. There's been a bit of back and forth with tenant verification platform, but other than that everything was great!
Alexander · 30 June 2024
Agent replied · 28 October 2024
Thank you for the kind review, Alex.I hope that you are enjoying your new home.Please do let me know if I can help with anything else in the future.Very best,James
★★★★★ 5/5
GoogleI have had a very good experience with Chris Paxton and his team at Knight Frank. They all work in a very thorough and professional manner. Chris and his staff are courteous, friendly and efficient. All queries are answered immediately and they seem to know how to match tenant and landlord very well. They found me a top tenant, working in banking in Canary Wharf. I would gladly use Chris again if my tenant goes back to his home in the Midlands. Rae Albert
Rae · 27 October 2017
Agent replied · 25 October 2024
Thank you very much for your kind comments.
★★★★★ 5/5
Trustpilotmove-out
Alfie Rippon has been incredibly responsible and polite throughout the entire process of my move-out. He was extremely helpful and made everything so much easier. I really appreciate his professionalism and support!
BINGYUAN · 2 October 2024
Agent replied · 28 October 2024
Dear Bingyuan,Thank you for the review and kind words. I’m glad I was able to assist with this process.All the best,Alfie
★★★★★ 5/5
TrustpilotExcellent team at Knight Frank - friendly and responsive
A big thank you to Louie-Mae Gibson, Charlotte, Sinead and team who have made our experience as tenants incredible. They responded really quickly to our queries and it really felt like we dealt with people who have genuine care for us, the flat and the neighbourhood!
Myungsung · 12 January 2024
Agent replied · 28 October 2024
Daniel and Be, thanks so much for this review, we will really miss you guys! Please do always pop along to any Trinity events if you’re about, you will be more than welcome. The whole team wish you the best in your new home, Louie-Mae, Charlotte and Sinead
★★★★★ 5/5
TrustpilotDaisy is very attentive
Daisy is very attentive, mature and realistic. She made the whole process very easy, keptme informed and I always felt that she was looking after my interests. I really enjoyed working with her and she is a star.
Johnwbalsdon · 18 June 2024
Agent replied · 28 October 2024
Thank you so much John for your lovely review. It is always a pleasure working with you and looking forward to continuing to work with you in the future.
★★★★★ 5/5
GoogleI have been renting a property for 6 years through KF Canary Wharf and have found the standard of service exceptional and definitely best of breed. Chris Paxton has been renewing my lease for the entire 6 year period and is extremely helpful and responsive to my sometimes difficult requests. All the staff however are willing to help and don't delay in get things fixed if anything goes wrong. Would highly recommend this real estate to anyone in who is looking to rent, buy or sell a property in the area.
Janelle · 27 October 2016
Agent replied · 25 October 2024
Thank you for your comments and we look forward to continuing to work with you.
★★★★★ 5/5
TrustpilotBeth was amazing
Beth Tighe has been one of my favourite agents as I looked for a new home. She took time to understand our needs, was patient and even put up with my abruptness and over excitement!
HD · 8 August 2024
Agent replied · 28 October 2024
Thanks for your kind review Has. It was delightful working with you, and no doubt we will cross paths in the future! Best, Beth
★★★★★ 5/5
TrustpilotGreat Experience with Knight Frank
Charles Olver at Knight Frank Chelsea is a great agent to have worked with. Always professional, nice and oriented towards a great buying/selling experience, I highly recommend working with Charles if you are looking for a property in the Chelsea area. Thank you!
Friedrich · 8 March 2024
Agent replied · 28 October 2024
Thank you, Friedrich. It was a pleasure working with you. We look forward to working with you and the family again soon. Knight Frank Chelsea enjoyed working with you.
★★★★★ 5/5
TrustpilotKnight Frank are an excellent company…
Knight Frank are an excellent company and are very professional in all they do. Our representative from Knight Frank was Chanell Quire who is truly amazing. She was always responsive, chased up both myself as the Seller and was always speaking to the buyers to make sure that everything that needed attention was being done. She chased up the lawyers as well when necessary. I recommend her highly as well as Knight Frank. I would always use them in the future. Top class professional service.
Stan · 24 September 2024
Agent replied · 28 October 2024
Dear Stan,Thank you so much for your feedback. I’m glad we got you the result you wanted. It’s been a pleasure representing you in the sale of your home.Wishing you the very best, and please let us know if we can be of further assistance in the future.Kind regardsChanell & the Knight Frank Hampstead & Belsize Park team
★★★★★ 5/5
TrustpilotSuper Prime Rental Search
I recently had the pleasure of working with Jamie-Leigh and Amy and I cannot recommend them highly enough! From our very first call it was clear that they are expert in the super prime lettings property market. Their knowledge, professionalism, and dedication was truly exceptional.They went above and beyond to ensure that every property we viewed met my high standards. They were able to provide exclusive access to some of the most sought-after properties in the area. This level of service is truly unparalleled.Throughout the entire process, they were always available to answer my questions and provide valuable insights.If you are looking for super prime property lettings agents who are knowledgeable, professional, and truly cares about their clients, look no further than Jamie-Leigh and Amy.They are simply the best in the business!
Katharine · 23 September 2024
Agent replied · 28 October 2024
Dear Katharine,Thanks so much for your kind review, it really means the world to us.It was a pleasure to assist you with your search and I look forward to working with you again in the future! All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
★★★★★ 5/5
GoogleI had the opportunity to cooperate wiht Alex Cater from Knight Frank Canary Wharf. We went viewing apartments and from the first moment he was really open and honest. Something very important for me, he never tried to oversell and after his initial presentation he left me space to look around and ask questions. During the paper preparation he was very supportive and tried to meet most of my needs. Happy to cooperate with Knight Frank and especially Alex.
Avgoustinos · 27 October 2017
Agent replied · 25 October 2024
Thank you very much for your comments. We're pleased Alex was able to help you
★★★★★ 5/5
TrustpilotAlways helpful and friendly service from the KF team.
My interactions with the Knight Frank team have always been pleasant and professional. Whenever we contact them for maintenance needs or other requests they are helpful, friendly, and take care of everything. Ehteshaam has been especially helpful every month and is always courteous and friendly.
Don · 22 January 2024
Agent replied · 28 October 2024
Thank you for your positive feedback! I'm delighted that your interactions with Knight Frank have been pleasant. I appreciate your kind words about my assistance, and it's always a pleasure to assist you.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotI have had Knight Frank as my letting…
I have had Knight Frank as my letting agents for years and they have been excellent as has Henna Ellahi has been most helpful and efficient with my recent request -thank you! Hilary SH
Hilary · 19 August 2024
Agent replied · 28 October 2024
Thank you Hilary for your really kind review. It was a pleasure assiting you and I am so pleased we got everything sorted. Thank you again. Henna
★★★★★ 5/5
TrustpilotThank you Yemi!
Knight Frank have been managing my rental property for 2 years, and Yemi has been been my POC for the past few months. He has been excellent - a marked improvement on the previous POC - with great communications and responsiveness.
Rebecca · 11 April 2024
Agent replied · 28 October 2024
Thank you Rebecca. It is really wonderful working with you and I am pleased you are happy with my service. Yemi
★★★★★ 5/5
TrustpilotVinnie from Renewals has been…
Vinnie from Renewals has been fantastic! He has been responsive, pro active and took on board my concerns. Thanks to his efforts, the renewal process for me this year has been very smooth and stress-free! Would highly recommend Knight Frank and Vinnie!
Daphne · 22 March 2024
Agent replied · 28 October 2024
Dear Daphne,Thank you for the lovely review.It was a pleasure to assist in securing the renewal of your tenants.Kind regards,Vinnie
★★★★★ 5/5
GoogleThe lettings team is simply superb, very friendly, and professional. Very pleased with their services. We have been with Knight Frank in Canary Wharf for nearly 2 years, and have always felt very well looked after. Christopher Paxton is excellent at understanding your needs, and will find the perfect property for you to suit your requirements. Anna Thomas (Property Management) is fantastic -- very responsive and tremendously helpful at sorting out any issues you might have. Excellent team, and great service.
Tanya · 28 October 2015
Agent replied · 25 October 2024
Thank you Tanya for your kind review, we will endeavour to provide the same level service to you in the future.
★★★★★ 5/5
TrustpilotPleasant Experience
I have had nothing but a pleasant experience with the company. My account manager Henry Nwokejiobi is always a pleasure to chat with, super responsive and always provides solutions quickly whenever I have any issues with the flat.
Customer · 6 June 2024
Agent replied · 28 October 2024
Thank you very much Aminat for your kind words. I hope to continue to deliver a high standard of customer service and I’m able to fulfil all your needs as a Knight Frank Client. Thank you once again.Henry
★★★★★ 5/5
TrustpilotGreat client service…
My tenant had an electrical emergency and Kev Patel went out of his way to help me despite the fact that I manage the property myself. My tenant and I are very grateful for his speedy help. Gail
Gail · 6 June 2024
Agent replied · 28 October 2024
Dear Gail, thank you for your review, I'm pleased we were able to sort this for you. Let us know if we can be of any further assistance.Kev
★★★★★ 1/5
TrustpilotLetting team very good in some ways
Letting team very good in some ways, but very sparse with detail in areas that really matter...commercial terms are clear in T'S and C's but the impact of them is significant and not advised up front ( 30 Months commission taken from a 3 year contract with a year upfront payment, rather than taking 12 months) - I find this disgusting, and disguised. From the minute the tenancy started, the support and communication from before diminished, seniors were involved with no prior briefing and harsh and dismissive correspondence. The outgoing tenant, the LL, the incoming tenant and property manage all equally unhappy, no matter who owed or who was owning - KF were deemed to be the common enemy....
Tina · 17 September 2024
Agent replied · 28 October 2024
Dear Tina, We are really sorry to hear about your experience with the team. Should you wish to discuss this further, please reach out to complaints@knightfrank.com. Knight Frank
★★★★★ 5/5
TrustpilotFirst time with Knight Frank
First time with Knight Frank. Great experience! Ellie was my agent and I had to find a new home quickly, and she made that happen. Great communication no issues whatsoever!
Nic · 18 October 2024
Agent replied · 28 October 2024
Thank you Nic, your feedback is much appreciated. I am glad we could get you moved in so quickly and smoothly.Ellie
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