Knight Frank Canary Wharf Sales reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

I have had to deal with Lety Lupi in…

I have had to deal with Lety Lupi in management in the last few days. Although she had no history on my actual tenancy, having only recently taken over from Catrin at my end of tenancy, she was a thorough professional manager . She did an excellent job, really getting up to speed very quickly with historic information efficiently and dealt with check out inventory feedback and agreement . I felt she was a real asset to Knight Frank in that she was polite , engaging as well as being diplomatic and being the perfect go-between tenant and Landlord in a very reasonable way. I would 100% use Knight Frank again because my experience with management has been. Letty is super efficient and a pleasure to deal with.

Miss · 7 October 2026

★★★★★ 5/5

Google

We got our apartment on rent at Royal Wharf in July through Jason Ung, and honestly, I can’t thank him enough for the way he helped us throughout the process. From patiently showing us different options to getting our offer accepted by the landlords, Jason was extremely helpful, fair and genuine in his dealings. Whatever list of items we mentioned in our offer letter, he made sure to communicate everything properly to the landlords and helped us get what we had asked for. Even after we moved in, he has always been there whenever we had any questions or queries. That kind of support is not something you come across very often. We are genuinely loving our new place. I always feel that a good home is not just about the apartment itself, but also about the people and the overall experience that comes with it. When everything is handled fairly and honestly, you automatically feel more comfortable and positive about the place. If I had to recommend one estate agent on this street, Jason would definitely be the first name that comes to my mind. He is considerate, genuine, trustworthy and, most importantly, someone who actually cares about his clients. To be fair, if I ever have to move again in the next few years, Jason will be the first person I reach out to. Thank you, Jason, for all your support and for helping us find such a great place to stay. Really appreciate everything you have done for us.

Sovit · 5 October 2026

★★★★★ 5/5

Trustpilot

We have been with Knight Frank for…

We have been with Knight Frank for several years now and definitely wouldn’t go anywhere else. We have always received full support, genuine advice on choosing new tenants and also assistance at all times should we need any help or advice during tenancies. When looking for new tenants Carmen & Gaia have gone out of their way to secure the best calibre of tenants. Sofia has been very supportive and available at all times starting from choosing tenants to seeing the tenancy through together with Carmen and Gaia. Honestly I cannot praise them enough. Thank you all for always being there for us, at all times to help, advise and support us in any situation we find ourselves in. A very big THANK YOU :)

Jaimie · 1 October 2026

★★★★★ 5/5

Trustpilot

Katie was absolutely fantastic…

Katie was absolutely fantastic throughout the entire process. Finding and securing a new tenancy can normally be stressful, but she made everything feel incredibly simple and straightforward from start to finish. She was always helpful, responsive and easy to deal with, and kept everything moving smoothly throughout. She really took the stress out of the whole experience and made what can normally be a difficult process feel completely seamless. A quick thank you to Cherrie as well, who was also really helpful throughout the process. We really appreciate everything Katie did for us and couldn’t recommend her highly enough!

Hudson · 28 September 2026

★★★★★ 5/5

Trustpilot

Knight Frank in Wimbledon Village

Knight Frank in Wimbledon Village acted for us on the sale of our property in what was a difficult market. They worked hard to generate interest and viewings, giving feedback after each viewing. All the team were very professional and responsive and kept us informed throughout. They guided us through the process, giving considered advice on pricing and how to present the house. They recommended an excellent solicitor which made the process of exchanging in a relatively short timescale possible. Throughout the process all the team were supportive. Sonia was proactive in dealing with the purchaser's buying agent and worked tirelessly, keeping us informed throughout the process and worked hard to keep the sale progressing, always professional, never phased by things changing, going above and beyond, and her attention to details was exceptional. We would not hesitate to recommend the Knight Frank team

Customer · 23 September 2026

★★★★★ 5/5

Trustpilot

Take advice of a smart processional agent.

Selling a house is incredibly stressful in the current economic environment. Mark Proctor and his team have been simply outstanding. Their market strategy was spot-on, communication sharp and transparent. The outcome was exactly what we hoped for…genuine buyers. Mark is professional, sharp, kind and genuinely wants to deliver the best outcome. My best piece of advice is…listen to him. Also, do ask Knight Frank for staging advice…it can make such a difference. If you want an agent who acts as a true partner and actually delivers on their promises, look no further. Knight Frank Exeter.

Linda · 23 September 2026

★★★★★ 5/5

Trustpilot

High quality yet grounded

I very rarely write reviews, but I am minded to here because they were so good. Knight Frank, in particular Mark Proctor and his excellent team, worked very hard for us with a great deal of professionalism - the team has a lot of experience and polish, yet they have their feet on the ground and are a real pleasure to interact with. They generally got things spot on, and they are good people.

Chantry · 23 September 2026

★★★★★ 5/5

Trustpilot

Maisie and the team at Knight Frank…

Maisie and the team at Knight Frank were fantastic. We found our dream home and needed to get our house on the market very quickly. Maisie and the team had the property launched within a matter of days and secured an offer in around six weeks. We exchanged today and are absolutely thrilled with the outcome. We’re incredibly grateful for all their hard work, guidance and support throughout the process. Thank you!

Stuart · 25 September 2026

★★★★★ 5/5

Trustpilot

A very professional service and…

A very professional service and pleasant to deal with. Sarah handled our initial viewing perfectly, on hand to answer questions but also gave us a little space to wander around and not make us feel pressured. Once we'd decided we wanted to go ahead we primarily dealt with Florence in the Exeter office as for our purchase and she managed the process brilliantly from our perspective. Highly recommend the Exeter team!

Ben · 23 September 2026

★★★★★ 5/5

Trustpilot

Luc Horwood and Clare Griffith were…

Luc Horwood and Clare Griffith were incredibly supportive. Easy to contact and worked very diligently on our behalf. Luc Horwood definitely knows his market and clients. I would recommend him, particularly if you’re looking for a pro active estate agent. The other staff at Tunbridge wells were also very good. Melissa who led the viewings on our house made sure she could answer questions that may be asked. Excellent.

Jan · 23 September 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend more!

The team at Knight Frank are extremely communicative and friendly. Lucy from the Richmond branch in particular helped me and my partner secure our rental home. She was very positive, helpful and supportive - any time I had a query she was quick to reply and very knowledgeable. I would definitely recommend Lucy and the team if you want a smooth process to finding your home!

Ruby · 23 September 2026

★★★★★ 5/5

Trustpilot

Excellent all round service

A very happy experience with Knight Frank. A fair initial pricing and excellent communication throughout the selling process. Viewings were enthusiastically conducted and there was always someone at the end of the phone if I needed to talk through something. Ultimately the sale was actively pursued and achieved - and I’m now able to move on in a difficult market. Would highly recommend.

Puddychops · 8 October 2026

★★★★★ 5/5

Trustpilot

Victoria was fantastic

Victoria was fantastic. Dealing with two dozen estate agents in Cobham and Esher she was the first estate agent who actually did proper agency (I’m an ex agent myself). She really sussed out what we needed (she was the only estate agent who did this!) and ended up introducing us to our ideal house even though it was outside our remit. She then really earned her stripes managing a complicated and drawn out chain - again showing her worth. If not for her we would have never initially found something and never made it to exchange. We cannot thank her enough and the rest of the Knight Frank team that was working on this in the background.

Dickon · 13 June 2026

★★★★★ 1/5

Google

UPDATE: Knight Frank Canary Wharf responded to my original review claiming they “haven’t been able to locate” my details on their system. I was a tenant in a property handled by this branch for around three years. They dealt with my tenancy, renewal discussions, viewings, checkout and deposit process. I have written records of the tenancy and communications. If their response is that they cannot locate me, that only reinforces my concern about how poorly and impersonally tenants are handled. My experience with Knight Frank Canary Wharf was genuinely awful. I rented through this branch for around three years. Towards the end of my tenancy, I gave them early notice that I was dealing with a serious family medical situation and needed a short period of time to decide whether to renew, extend or move out. I was trying to be transparent, fair and responsible. Instead of being met with clarity, flexibility or basic human consideration, I felt I was treated as a commercial inconvenience. I was told that the flat could not sit empty over the winter period because December to February were difficult months for lettings. In practice, this left me feeling pressured into an unacceptable position: either leave quickly, or commit to a longer arrangement on terms that suited the landlord. For an expensive flat, after three years as a tenant, and during a serious personal situation, I found that approach cold and unreasonable. A compromise was then agreed. Knight Frank could begin viewings while I considered my position, and we would reconvene on a specific date to make a final decision. I allowed viewings to take place in my home because I was trying to act fairly and avoid leaving the landlord exposed. The agreed date came and went. Nobody contacted me for the follow-up conversation we had agreed. A few days later, I was simply told my checkout date and asked what time I would be leaving. From my perspective, the flat had effectively been moved on without the agreed discussion ever happening. I was left with days to leave a home I had lived in for years, while dealing with a serious medical situation in my family. That moment summed up the entire experience: no ownership, no joined-up communication, no meaningful care, and no recognition that there was a real person on the other side of the process. The deposit process was also poor. My money was held for longer than I felt was reasonable, and deductions were pursued for items where I had written records showing prior agreement with the landlord. I had to challenge, evidence and push back repeatedly before some of the issues were recognised. Even then, money was still retained, which I do not believe was justified. Throughout the process, I was passed between different teams who did not appear to have proper context. Each person offered surface-level sympathy, but nobody took real ownership or did anything meaningful to resolve the situation fairly. The overall impression was of a branch that is highly organised when protecting the landlord’s position, but fragmented, mechanical and indifferent when dealing with a tenant. If you are a landlord, this branch may be exactly what you want. If you are a tenant, I would be extremely cautious. My experience was that, once the situation became even slightly complicated, three years of tenancy counted for very little. I would not recommend Knight Frank Canary Wharf to any tenant based on my experience.

Aditya · 11 June 2026

★★★★★ 5/5

Trustpilot

Would recommend Knight Frank to anyone…

Would recommend Knight Frank to anyone looking for a house in the Fulham area due to their exceptional client service, thorough expertise in each property and speedy responses to any queries. Amy Collins was a standout estate agent from my experience searching in several locations with many different companies. She was able to quickly learn what I was looking for and find the perfect properties to meet those needs, showcasing a high level of knowledge in each one. She is timely in following up and answering queries, always readily available, and goes that extra mile to make sure you are catered to - basically everything you would want in an estate agent! Her effort will always be remembered and admired.

Hashim · 14 May 2026

★★★★★ 5/5

Google

We had an excellent experience with Knight Frank from start to finish. Moving home can often be stressful, but the whole process felt smooth, well-organised, and genuinely supported throughout. A special thank you to Jordan and Jason, who were both outstanding. They were professional, responsive, and always willing to go the extra mile to make sure everything stayed on track. Communication was clear and timely, and we always felt informed and reassured at every stage. Their attention to detail and commitment really stood out, and it made a big difference during such an important transition for us. We truly appreciate the effort and care they put into helping us secure our new home. We wouldn’t hesitate to recommend Knight Frank, and especially Jordan and Jason, to anyone looking for a reliable and high-quality service. Thank you again for making our move such a positive experience!

Anett · 11 May 2026

★★★★★ 5/5

Trustpilot

I had a positive experience working…

I had a positive experience working with Knight Frank. Especially I'd like to highlight assistance of property manager Toru Yoshioka, who strives to resolve incoming client requests as quickly and effectively as possible in any situation or issue. Toru is highly experienced, honest, and has been working in his field for a long time. If you work with Toru, you can be confident that his advice and insight can be trusted in resolving any issue that arises.

Vitaly · 18 May 2026

★★★★★ 5/5

Google

We worked with Blair Shekleton from Knight Frank on our flat purchase in Limehouse and had a fantastic collaboration. Blair was always available when we needed to ask questions around the process, facilitated all communications between us, all solicitors as well as the seller and we always felt that we were in good hands. Their expertise in the area and their knowledge of the property market is undeniable. Thank you Blair and Knight Frank for helping us get our dream flat!

Manolis · 2 April 2026

★★★★★ 5/5

Google

Had a fantastic experience with Knight Frank Canary Wharf from start to finish. The entire process was handled professionally, efficiently and with genuine care. A special thank you to Jason Ung, who was incredibly helpful and supportive throughout. His communication was excellent, always responsive, clear, and proactive in coordinating between us and the landlords. He acted quickly and worked seamlessly with his internal team to make things happen without delays, which made the whole experience feel smooth and well-managed. The handwritten welcome card from Jason on move-in day was such a thoughtful touch and really showed the level of care and attention to detail. Highly recommend both the company and especially Jason Ung if you’re looking for a reliable and supportive agent.

Frank · 16 March 2026

★★★★★ 5/5

Trustpilot

Lety - Best Property manager

Lety has been an absolute pleasure to work with. She took complete ownership, communicated clearly and consistently, and rebuilt my confidence in the service. She's responsive and proactive. Whilst I am sad to lose her managing my property, I am very happy to see progress - a promotion truly deserved.

J · 28 September 2026

★★★★★ 5/5

Google

Chris Paxton is hands down the best agent in the business! His straight talking, honest approach delivers results. He’s extremely knowledgeable & responsive. From Listing my apartment to a full asking price rental delivered by his team in 2 weeks! Utterly seamless . Thank you Chris & Jason

Ellie · 11 September 2026

★★★★★ 5/5

Trustpilot

Excellent experience start to finish

Excellent experience start to finish. Jonathan Lacey was ultra-efficient, highly communicative throughout, gave excellent advice at all stages, had immediate access to a wide range of potential buyers, and kept the buyer on track. A great job by Jonathan and Knight Frank from start to finish.

Mike · 13 September 2026

★★★★★ 5/5

Trustpilot

Maisie was absolutely incredible during…

Maisie was absolutely incredible during a really stressful 8 month long wait for probate with a baby on the way. She went above and beyond even replying and helping with comms during times of sickness. Making the whole process so much smoother - thank you for getting everything over the line in time for us! You are amazing.

Sarah-Louise · 16 June 2026

★★★★★ 5/5

Trustpilot

Annabel was incredible!!

Thank you SO much to Annabel who has been nothing but incredible during my search in looking for a new flat. I could not reccomend her more, she has been so kind and extremely helpful. Thank you so much Annabel!

Mia · 2 October 2026