Knight Frank Canary Wharf Sales reviews in Tower Hamlets

★★★★★ 5/5

Google

Really positive experience with Knight Frank from first viewing to move-in. Ellenor showed us the flat and was excellent, punctual. She followed up quickly afterwards, which made the decision easy. From the offer onwards, Jason and Jordan took over and kept everything moving. Referencing, the tenancy agreement, deposit and payment set-up were all explained clearly and turned around fast, with prompt replies whenever we had a question. Clear communication at every stage. Thanks all.

Pamekitti · 11 August 2026

★★★★★ 5/5

Trustpilot

Sarah Gunn - what a star

Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.

Julie · 9 May 2026

★★★★★ 5/5

Trustpilot

I couldn’t recommend Liv Papps enough

I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.

Saula · 14 May 2026

★★★★★ 5/5

Google

Blair didn’t sell my property once, but twice in the same week! I had special conditions and a strict deadline to meet, and Blair was sensational in finding a second buyer to make it happen in record time (after the first buyer pulled out). Terrific job and service. Wouldn’t look any further for an agent

Richard · 23 November 2025

★★★★★ 5/5

Trustpilot

Louna was exceptional

I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.

Benjamin · 17 May 2026

★★★★★ 4/5

Trustpilot

A company focussed on delivering the sale

Knight Frank were always quick to respond and follow up any questions we had about purchasing the property, from our initial viewing to completion. The agent we were dealing with quickly grasped any relevant factors and was focused on finding a way to move the process on. They were proactive, liaising with the various parties (vendors, solicitors, management company), anticipating factors that might hold things up. They were at all times calm, polite and encouraging.

Steven · 14 June 2026

★★★★★ 5/5

Trustpilot

Superb experience

Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!

Andrew · 28 September 2026

★★★★★ 5/5

Google

Very impressed by the letting service of KF Canary Wharf. Jason and Jordan has been very responsive and patient, and delivered a good letting price in an efficient way. Will definitely use KF's service in the future.

Rosa · 2 April 2026

★★★★★ 5/5

Trustpilot

Domnita has been such a great property…

Domnita has been such a great property manager. Regular and clear communication, actions any issues as quickly as possible and both professional and pleasant to deal with.

David · 16 June 2026

★★★★★ 5/5

Trustpilot

Ava Ho - Reliable, sharp, and always delivers!

I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.

T · 9 May 2026

★★★★★ 5/5

Trustpilot

Commendation for Ava HO, Knight Frank

My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.

Lilian · 8 May 2026

★★★★★ 5/5

Trustpilot

Many thanks

Many thanks to Katie and Lana for such a positive experience with Knight Frank. They were kind, professional and quick to answer any questions I had. I felt in very safe hands!

Lauren · 6 May 2026

★★★★★ 5/5

Google

I would like to thank Molly Major for her super efficiency in searching a new tenant for me. Thanks Jordan Cook for handling all the documentation in such a short time. Appreciate their professional services, great job!

Charmaine · 26 March 2026

★★★★★ 1/5

Trustpilot

Shocking

Clear and categoric assurances were sought before signing up with KF regarding marketing, communication, dedicated personnel for viewing and ongoing reporting during an agreed six month marketing campaign. All were blatantly ignored thereafter and in fact we heard not a word from them for nearly 4 months at one point! When I contacted them to ask why, I received a glib, one line unsubstantiated assurance regarding their ongoing efforts followed by a further periond of silence. Not once did I receive a progress report as I had been promised, or any communication at all in the last three months of the campaign unless I was chasing them. When the six months came to an end, I had to ask them to remove my property from their listings, which I was assured would happen immediately. Of course they did nothing and I had to chase them again two months later, after I learned from another agent that it was still there!

David · 22 December 2025

★★★★★ 5/5

Trustpilot

Excellent rental management

In line with our previous review on KF sales and letting departments respectively also five stars for our property manager Kristian Lee. Kristian is managing our two new build apartments to our fullest satisfaction. He follows all issues related to the properties as well as the rental agreement diligently and very competently. He engages with our tenants and all their requests promptly while keeping us informed throughout. Kristian is very approachable and it is a pleasure to work with him. Fullest trust that our apartments are in best hands. Thank you once again, KF!

Sylvia · 19 December 2025

★★★★★ 5/5

Google

Konrad wasn’t actually my main point of contact, but a Senior Lettings Negotiator. While my tenancy progression was handled by someone else, Konrad still went out of his way to help me a lot throughout the process while my point of contact was on AL. He was supportive, responsive, and genuinely willing to assist whenever I needed guidance. I really appreciated his help and professionalism. Pleasure to work with him.

Ilia · 11 July 2026

★★★★★ 5/5

Trustpilot

Highly professional and personal service

Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.

Martin · 15 September 2026

★★★★★ 5/5

Trustpilot

Sarah Gunn is a brilliant agent

Sarah Gunn was the most amazing agent. Nothing was too much trouble, she liaised with the developer brilliantly, provided access to the property when I needed it and was super friendly.

Michelle · 6 May 2026

★★★★★ 5/5

Google

I am first time moving here in the UK and luckily there is Konrad and Knight Frank Canary Wharf to help. Me and my friend got a brilliant property on the Isle of Dogs and the whole journey from scouting and moving in was great. Thank you Konrad for such a nice lad to help throughout the whole process, from arranging viewing session, negotiating with landlord and all the supporting. Even the case has been passed to his colleague, he's still here to help and answering our questions. All in all, the whole experience is satisfying and I will recommend Knight Frank to be your choice for your housing agent.

Ramsey · 21 December 2024

★★★★★ 5/5

Trustpilot

Feedback/Review Knight Frank/Charlotte from Renewals

We have dealt with Charlotte from Renewals, for some time now. Here is our view and feedback of the interactions we have had thus far.

Sangeeta · 15 June 2026

★★★★★ 5/5

Trustpilot

Excellent professional staff

We bought a house through Knight Frank in the summer of 2024. I can thoroughly recommend Knight Frank and its employees in the West Country. In particular Rachael Hancock head of sales progression, Mark Proctor regional partner and Stella (Littlewood, I think) who gave up her time to show us around the property. Their expert knowledge of the house itself, the area, local laws and the buying process clearly showed why Knight Frank has earned its reputation. Even though the house we bought was relatively small within Knight Frank’s portfolio we were made to feel as important as any client and when the going got tricky as it does in any purchase, well, all I can say is I am glad they were on our side. We are hugely grateful.

Jonathan · 11 December 2024

★★★★★ 5/5

Trustpilot

Exceptional Service

I recently had the pleasure of working with Laura from Knight Frank Estate Agents, and I must say that my experience was nothing short of exceptional. From the moment I reached out to her, it was clear that she was dedicated to providing a high level of service that truly stands out in the real estate industry.Professionalism and ExpertiseLaura demonstrated remarkable professionalism throughout our interactions. She possesses an extensive knowledge of the local property market, which greatly assisted me in making informed decisions. Her ability to provide detailed insights into various neighborhoods and properties helped me understand what options were available and which would best suit my needs.Caring AttitudeWhat truly set Laura apart was her caring attitude. She took the time to listen to my concerns and preferences, ensuring that I felt valued as a client. It was evident that she genuinely cared about helping me find the right property rather than simply closing a deal. This personal touch made all the difference in my experience.Communication SkillsLaura’s communication skills were exemplary. She kept me updated at every stage of the process, promptly responding to any questions or concerns I had. Whether it was through phone calls, emails, or in-person meetings, she maintained open lines of communication, which made me feel supported throughout my journey.Problem-Solving AbilitiesDuring our time working together, we encountered a few challenges related to property viewings and negotiations. Laura handled these situations with grace and efficiency. Her problem-solving abilities were impressive; she quickly devised solutions that addressed any issues while keeping my best interests in mind.ConclusionIn conclusion, I cannot recommend Laura from Knight Frank Estate Agents highly enough. Her combination of professionalism, expertise, caring attitude, excellent communication skills, and effective problem-solving abilities made for an outstanding experience. If you are looking for an estate agent who will go above and beyond for you, look no further than Laura.

Masud · 3 December 2024

★★★★★ 5/5

Trustpilot

I am surprised to find myself writing a…

I am surprised to find myself writing a review for an estate agent, but feel driven to do so given the endless patience and care Knight Frank showed us over the process of selling our beautiful home. Roberta the sales progressor was fantastic, really efficient and supportive in facilitating contact between us and the buyer. Thank you.

Katharine · 25 September 2026

★★★★★ 3/5

Trustpilot

I've had a mixed experience with Knight…

I've had a mixed experience with Knight Frank. They are effective at finding reliable tenants, although their contractor fees are somewhat high, which seems common across many agencies. Ewelina Calka from the Baker Street office in Marylebone has been a pleasure to work with, handling tenant issues and repairs patiently. While I've encountered dedicated staff like Daniel Lloyd, who is attentive and quick to respond, and others like Sarah and Becks from the Queen’s Park team who assisted in selling my property, the quality of service can vary. Overall, they provide decent service, but aspects like contractor costs could be improved.

Raphaella · 28 November 2024