Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilotagent Lara Robson provide good service
agent Lara Robson really gives us a lot of help on dealing with the hot water issue and proactively provides good service throughout the whole process.
Maria · 23 August 2024
Agent replied · 23 October 2024
Hi Maria,Thank you for your kind review! We’re glad to hear that Lara was able to help you with the hot water issue and provided proactive service throughout the process. We always aim to make sure any concerns are addressed quickly, and it’s great to know Lara ensured you were well taken care of. If you need further assistance, please don’t hesitate to reach out, we’re always happy to help!
★★★★★ 1/5
FacebookNEVER AGAIN JOHNS & CO!!!
we have been in our apartment 1 month ago and we found that the wine cooler was broken and the heating was malfunctioning!
We are in winter season, we have a baby daughter of 3 months, we have pay 6 months in advance and Johns & Co doesn’t want to do the repairs....!
My lawyer will take care of it....!!!!
Noemi · 30 November 2020
Agent replied · 22 October 2025
Dear Noemi, we strive to provide a excellent level of customer experience for all of our customers. Your experience is not indicative of the service we pride ourselves on. That said, this has been escalated to senior management. In the interim, please feel free to contact us at info@johnsand.co with further information.
Kind regards,
JOHNS&CO
★★★★★ 5/5
TrustpilotWell done! Matthew Spencer and Alda Gomes Fernandes
Matthew Spencer timely update us the current market and always help us to find a tenant in a satisfied time. Both Matthew and Cynthia Jones are well done! Alda Gomes Fernandes gives help promptly and makes us rest assued.
Alice · 12 December 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto the team.
★★★★★ 5/5
TrustpilotNice and quick services
Nice and quick services, especially my assistance Michael Fadiora. Had a really good experience on house finding here. Recommend who wanna find a house in London
Ma · 21 August 2024
Agent replied · 23 October 2024
Thank you for your fantastic review and recommendation! We’re thrilled that Michael was able to assist you in finding a house and that you had such a positive experience with our services. We always strive to make the process as quick and seamless as possible, and it’s great to know we achieved that for you.
★★★★★ 5/5
GoogleCharlotte Moore is an experienced and professional agent. She was always available and dealt with any issues promptly. Pleasure to deal with.
Alexander · 25 November 2018
Agent replied · 23 November 2024
Really pleased that Charlotte was able to assist you; we'll make sure she sees your kind feedback.
★★★★★ 5/5
TrustpilotBryony was very helpful with the boiler…
Bryony was very helpful with the boiler issue this morning thanks a lot!!
Aj · 28 June 2024
★★★★★ 5/5
TrustpilotI definitely recommend Johns&Co and…
I definitely recommend Johns&Co and working with Ellie-Mai Hannah as property manager was just amazing. She’s very responsive and super professional.
French · 6 November 2024
Agent replied · 23 December 2024
We’re thrilled to hear that working with Ellie was such a positive experience, and thank you for your recommendation!
★★★★★ 5/5
TrustpilotVery helpful
I wanted to say thank you to this young chap eddy that helped me pick up my desk to my building as he saw I was struggling. Super helpful and kind
Jason · 21 May 2024
Agent replied · 23 October 2024
Hi Jason,Thank you for leaving this review. We often receive feedback on our team's prompt responses and efficient processes, but it is fantastic to hear that Eddy is exemplifying Johns&Co values through all his actions.
★★★★★ 5/5
TrustpilotMy husband and I had ban amazing…
My husband and I had ban amazing experience working with Sania, Faid and Victoria. They went above and beyond at every stage of the letting process, offering exceptional support and guidance. Their professionalism and dedication turned what can often be a stressful experience into an incredibly smooth and pleasant journey.
Nadia · 19 December 2024
★★★★★ 5/5
TrustpilotVery good
Alex and Britney helped us a lot with various things. Also solved a lot of problems and made our move-in and rental successful. For that I am grateful for their help. Thank you!
Alex · 10 April 2024
Agent replied · 23 October 2024
Hi Alex,Thank you for taking the time to leave us this feedback. We're pleased to hear your move-in went successfully and we wish you all the best in your new home.
★★★★★ 5/5
TrustpilotI had a very pleasant experience with…
I had a very pleasant experience with John; they were very fast and responsive. Moving can be hard and stressful, so have someone who can ask you the most smallest questions too is the best relief. Also, I felt safe in the process. I had Sarah Ferreira and she was always helpful and made the experience better overall.
Thea · 15 August 2024
★★★★★ 5/5
TrustpilotPriscilla Ogefere
Priscilla has been very helpful and accommodating dealing with our issues
Bob · 29 July 2024
★★★★★ 5/5
TrustpilotDestini-Rikki changed my view to…
Destini-Rikki changed my view to letting agents, which group usually disappear right after letting deal is done. They indeed provided good service even after trade. Specified clear department / team for each sides of after-trade service. I sincerely wish such group can grow into a large company. Let’s see what they would do when move-out!
Tianhao · 18 October 2024
★★★★★ 5/5
TrustpilotAmber and Leigh
Great service from Johns&Co during our move into the new flat. Amber and Leigh have been incredibly helpful throughout the entire process.
Mihaela · 17 October 2024
Agent replied · 23 October 2024
Hi Mihaela,Thank you for your feedback. We're pleased to hear Amber and Leigh's assistance positively impacted your move in process, and we wish you all the best in your new home!
★★★★★ 5/5
TrustpilotLeigh Hallet of Johns & Co was efficient and professional
Leigh Hallet of Johns & Co was super efficient in arranging my recent tenancy documentation. She also answered my queries promptly and was helpful and professional throughout the tenancy administration process.
PY · 14 May 2024
Agent replied · 23 October 2024
We're delighted to hear about your positive experience with Leigh! Efficiency and professionalism are core values for us, and it's wonderful to know that Leigh provided such exemplary service. We'll make sure to pass on your compliments to her. If you ever need assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotExceptional Services from Johns & Co
This is my second time to use the services of Martina and Candice from Johns & Co. There are good reasons why I used their services again and they did not fail me. I would highly recommend to anyone their professional and reliable services. If the chance arises, I am sure I would not hesitate to seek for their help again!
Richard · 19 June 2024
★★★★★ 3/5
TrustpilotAt times information has not been…
At times information has not been readily supplied regarding the nonpayment of rent by our tenant, but Beverley Hutchinson-Woodruffe in the accounts department has been very helpful and reactive
Tariq · 19 June 2024
Agent replied · 23 October 2024
Hi Tariq,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 4/5
TrustpilotHassle Free
With the assistance, especially prompt replys, from Candice and Nicholas, hassles free for foreign investors like me
James · 22 December 2025
★★★★★ 5/5
TrustpilotA fantastic experience
A fantastic experience overall. I had many queries and concerns and spoke to a lady called Rachel. She was incredibly professional, patient with many of my questions and also signposted me to some resources to reinforce her verbal advice. My experience with this firm has been great and would recommend.
Sejal · 13 December 2024
★★★★★ 5/5
TrustpilotThank you very much Bryony Bowyer for…
Thank you very much Bryony Bowyer for being able to reach out to Nuaire about my product warranty when my equipment fails.
Zheng · 14 October 2024
Agent replied · 23 October 2024
Hi Zheng,Thank you for your kind words. We're delighted to hear that Bryony was able to assist you with your product warranty. We always aim to provide support when needed, and we're glad it made a difference for you.
★★★★★ 5/5
TrustpilotSaffron and Leigh are amazing…
Saffron and Leigh are amazing professionals that kept our process of moving in to our new home seamless. Definitely recommend !
Aishwarya · 29 October 2024
Agent replied · 23 December 2024
Hi Aishwarya,Thank you for the recommendation! We’re so glad Saffron and Leigh could make your move-in experience so seamless. We wish you the best in your new home!
★★★★★ 5/5
TrustpilotAmazing
Amazing service. I’ve been trying to find an apartment for a while, but as soon as I found out about JOHNS&CO, I was able to find my dream studio apartment within 2 days.
Karina · 30 March 2024
Agent replied · 23 October 2024
Hi Karina,We're thrilled we were able to speed up the process for you and help you find your dream apartment. We wish you all the best in your new home!
★★★★★ 5/5
GoogleAbsolutely recommend Johns&Co, responsible,efficient and professional service
thanks Tamsyn and your team.i’m happy with your help.
Nanci · 24 November 2020
Agent replied · 23 November 2024
Hi Nanci,
Thank you so much for the 5-star review and positive feedback, it's been a pleasure and we look forward to working together again. We'll be sure to pass on your feedback to Tamsyn and the rest of the team.
All the best,
Johns&Co Team
★★★★★ 5/5
TrustpilotPriscilla Ogefere
Priscilla Ogefere has been amaizng in helping to get sorted on contract renewals this period.
Adedamola · 3 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
