JOHNS&CO New Providence Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

An outstanding experience with Nic and Daniela

Our experience with Nic and Daniela has been outstanding!

Ben · 13 June 2026

★★★★★ 5/5

Trustpilot

Titania is very responsive as the…

Titania is very responsive as the letting manager for my apartment, and very helpful in dealing with all the issues related to my tenancy. Would highly recommend her for the future

Shashwat · 18 December 2025

★★★★★ 5/5

Trustpilot

Liah found the apartment of my dreams

I had my appointment with Liah to look for an apartment and before starting I told her what I was looking for. The first apartment she chose to show me was everything I dreamed of. Liah is very attentive and managed to get the owner to choose my offer despite having other very good offers as well. She is charming and very hard-working.

Cristina · 16 December 2024

★★★★★ 5/5

Trustpilot

superfood agent

superfood agent，find tenants quickly and professionally, manage my property carefully and treat me so well even after the tendency,surely will come back to cooperate again in the future:)

Bonnie · 15 May 2026

★★★★★ 5/5

Trustpilot

I can recommend JOHNS&CO

Communication was seamless and efficient, with regular updates to any questions or concerns we had. They truly went above and beyond to ensure that I felt informed at every stageSpecial thanks to Candice Chan (Lettings Administrator) and Britney‑Lea Ogbebor (Lettings Negotiator) for their help and cooperation!

Volodymyr · 3 April 2024

★★★★★ 5/5

Trustpilot

Elliott was exceptional

Elliott was exceptional. My transaction got complicated and the only reason we were able to manage it was due to Elliott’s perseverance, speed, customer service management and work ethic. Fantastic and highly recommend.

Belina · 11 November 2024

★★★★★ 5/5

Trustpilot

My Pleasant Eexperience

I recently had an exceptional experience working with Vanessa at John & Co. Her dedication, expertise, reliability, and friendly demeanour made the entire process enjoyable. I highly recommend Vanessa and the team at John & Co for their commitment to excellence. Thank you!

Ella · 28 May 2024

★★★★★ 5/5

Trustpilot

Overall very good end of tenancy…

Overall very good end of tenancy experience. J&C were the letting and managing agency. Process was streamlined and the team very responsive. Special shout out to Spyros who was overseeing the process - very reasonable and practical to deal with, super friendly throughout

Noam · 23 May 2024

★★★★★ 2/5

Trustpilot

The poor handling of post-tenancy matters has left me dissatisfied with the service.

I rented a property through Johns & Co. for a year. While the tenancy itself went smoothly, my experience at the end of the tenancy has been disappointing.After moving out in early April, it took a significant amount of time and multiple follow-ups before I received my deposit back. A portion of the deposit was withheld to cover my final bill, with the promise that any remaining balance would be refunded once the bill amount was confirmed. Unfortunately, since April, I have yet to receive the remaining balance despite consistent follow-ups.The person initially handling my case left the company, and it appears my case was overlooked. I have had to repeatedly contact Johns & Co., often explaining my situation from the beginning to different staff members. Despite assurances that I would receive callbacks or updates via email, no one has ever followed through.This lack of communication and resolution is disappointing and unprofessional. While the tenancy itself was positive, the poor handling of post-tenancy matters has left me dissatisfied with the service.

Tenant · 20 November 2024

★★★★★ 5/5

Trustpilot

To be honest

To be honest, I had a great and fulfilling experience with them. They helped me understand all the rental specifics and processes and were incredibly welcoming and supportive. I would especially like to thank Candice, Mehdi, and Faid for their assistance. I'm grateful to everyone.

Arwa · 12 April 2024

★★★★★ 5/5

Google

I can thoroughly recommend Nikolay Yankov. I was interested in properties on London City Island and Nikolay came fully briefed with printouts on the various layouts / info on the flats available. Nikolay also took the time to show me round the various configs of the flats. I wasn't rushed and was shown respect and courtesy. Nikolay also followed up with me and remembered my flat preferences. (Eg. Courtyard facing or high up so it's quiet) I'd had no previous dealings with this estate agency, but can thoroughly recommend Nikolay based on my experience.

Deb · 25 November 2019

★★★★★ 5/5

Google

Myself and my partner found the transition from Ireland to London pleasant with the help of Martin Zeps from Johns & Co. He tried his best to push things over the line and keep us updated at all times during the process. We had a lot of questions and query’s for him but nothing that he couldn’t handle. An excellent addition to the team and his attention to detail is certainly second to none. We did however struggle with their partner company “Keysafe” who look after the referencing and some compliance documents, they didn’t seem very bothered to help and repeatedly asked the same questions but we know this is not a reflection on Johns & Co and Martin’s work. Overall we are very happy with the outcome and London City Island seems like a fabulous place, close to the city, modern and with endless amount of amenities onsite with even more to come in year 2020!! We are excited to see what the future holds here on London city Island. Thanks Martin for your help throughout the moving process. 😊

Taylor · 25 November 2019

★★★★★ 1/5

Google

Worst experience ever with Johns & Co London City Island office where also I rent high end apartment you would call . Do not recommended as tenant at all. They solve problems super slow (cost me a lots of money) or don't solve problems at all by forgetting about issues. They are not bothered about taking care of the tenant , no apologise so far. Poor communication. For some reason I cannot reply to comment. Yes I did email already in Sunday. The case is with you, but manager replied with no regrets no apology as though it is all fine. No respect towards your tenant who has rented for 1.5 years- paid on time and kept flat nice and clean. I just reported big broblems that were in the brand new flat (boiler, fridge shaking at nights - sounded like drilling in the flat so no proper sleeping for 3 months), manager Christine told me not to email her as apparently it was not her responsibility. Correct approach would have been to find out what is happening, ask tenant they have recorded it and she should have offered help and called contractor to arrange professional come in and help tenant. Next was brand new oven/hob installed incorrectly so not working hence it was necessary to change it. Took 2.5 months because Johns and Co was trying to find cheaper option, but at the end they still had to change it as first engineer suggested. But it cost me a lots of trouble and made me spend extra £2000 on ready food from outside not being able to cook at home. The flat is on 18th and there are 3 huge holes in ceiling which I personally didn't see until one morning I woke up with big lump on my neck because cold wind blew right on my neck and head while sleeping - end of January it was. I could not reach ceiling- ended up stucking holes with shopping bags. Inspection lady said she would ask Johns and Co to send someone around to close holes- Never happened. Lump was recently operated from neck area- scar will be always there. I was advised not to stretch obviously for couple of weeks. Final bit was I kindly asked Kajal -new manager to change one bulb in bathroom because of high ceilings and it was not openable. I did not mind buying bulb if they told me wich one. The asnwer from Kajal was "Take the chair". Very rude, especially that I was just operated because of opened holes in ceiling. I explained that I put the chair on the table to reach but they are not openable and I need help of someone. They told me I need to pay contractor. I asked them to send someone around to show me how to open it - Kajal never got back to me. Christine- I would like to clarify fixing oven/hob in 2.5 months and telling tenant not to email you while their walls are shaking for 3 months, not sending man around to close holes in ceiling IS NOT THE BEST YOU COULD HAVE DONE DURING YOUR TIME OF MANAGEMENT!!!! (Referring to your non-apologetic answer on email) I personally as tenant got treated like trash even though paid rent on time and kept flat super tidy.

Lily · 25 November 2019

★★★★★ 4/5

Google

Ivan Fiaccabrino (securing my lease) and Susan Lamont (making sure 4-month overdue repairs were finally made) deserve five stars. Ivan worked tirelessly to negotiate on my behalf and secure my apartment despite challenging timelines. His can-do attitude and persistence deliver results, and he does everything with a smile. A pleasure working with him and I highly recommend him! While generally once I became a tenant I found service and urgency to resolve problems to be lacking, Susan Lamont was fantastic when I was still waiting for promised repairs 4 months after I moved in. After dozens of emails and calls with an inexperienced agent (who subsequently left) and many weeks wasted waiting for repairs that never took place, Susan stepped in and within a week all outstanding repairs were taken care of. She is efficient, helpful and quick to start working on a solution. Unfortunately she no longer manages my property. I wish there would be more continuity at JOHNS&CO as I have already had to communicate with multiple agents and it is a hassle...

Tina · 25 November 2019

★★★★★ 5/5

Trustpilot

highly recommend the agent because of…

highly recommend the agent because of some staffs, especially Lara Robson, who's the manager in charge of my flats. whenever I have doubts, I always go to her, whatever problem even not in her arrange of work, she tried best to find a solution for me.

Lingfei · 20 March 2024

★★★★★ 5/5

Trustpilot

A big thumbs up for this company .I…

A big thumbs up for this company .I rented a property just over 18 mths ago and the team esp Param Virdee the property manager couldn't have been more efficient or helpful .When the underfloor heating went awry ,param not only chased the contractors regularly but also proactively sourced a radiator and had it delivered so the flat wasn't freezing ! Very much appreciated .He is also responsive to requests for any help that is needed and is honest about how long it will take .thank you.

LK · 15 November 2024

★★★★★ 5/5

Trustpilot

Moving into LCI.

Sarah and Alexandra helped us move into LCI. Was a very fast, smooth, and transparent process, with them catering to our requests and questions at every step. Sarah was especially attentive during our viewing day.

Tom · 30 September 2024

★★★★★ 5/5

Trustpilot

Charlie Carter was outstanding

Charlie Carter was outstanding in his proactive approach. He marketed the apartment and found tenants before he even got in touch. He wrapped up the details quickly and professionally. A seamless experience from start to finish.

Ismail · 13 September 2024

★★★★★ 5/5

Trustpilot

Professional & helpful

Vanessa & Alex were very helpful on each step of the process and answering all of the queries on time. Everything has been managed as expected, I'm very happy with the services tbh.

Ayoub · 29 October 2024

★★★★★ 5/5

Trustpilot

The perfect agency

During my search to find a new home, I had the pleasure of working Skye Campbell a brilliant letting agent from Johns&Co, whom had helped me find exactly what I was looking for with the perfect location and did this all within a quick time frame which I needed. I would also like to note that another colleague called Charles Mystique had helped me with the process of referencing, making my move easy and hassle free, truly revealing to find such an attentive and professional agency like Johns&Co with amazing staff.

Zach · 12 November 2024

★★★★★ 5/5

Trustpilot

Helpful Property Manager

It has been a nice experience with Property Manager Mr. Kevin Lee, who manage my property since Sep 2024.He explain every issues clearly with patient since I’m not keen to read and understanding every document. And he always maintain good communication with me which makes me free from troubles.Mr. Lee definitely shows a good standard of service. Thank you for Johns and Co. giving me such a good experience and would 100% recommend to any landlord who seeking for a good serivce.

Linda · 12 November 2024

★★★★★ 5/5

Trustpilot

Whole process was brilliant

Whole process was brilliant. Michael was very responsive and such a great person to get us into our new home. The whole team really supported us and matched us with a great place. Thanks all!!

Alex · 24 September 2024

★★★★★ 5/5

Trustpilot

Thank you!

Bradley Jenkins:- I wanted to take a moment to express my sincere gratitude for all the effort you’ve put into managing my property concerns. After the challenges I experienced with the previous management company, it’s been a tremendous relief to work with someone who genuinely cares and responds so swiftly.Your prompt attention to the issues in my flat, as well as your willingness to go above and beyond, has made a real difference and I feel reassured knowing it’s in capable hands.Thank you once again for your professionalism and dedication, it’s truly appreciated.Kind regards,Brian Weaver

Brian · 8 November 2024

★★★★★ 5/5

Trustpilot

Professinal, prompt property management

Ellie-Mae Hannan manages one of our properties for us and i have always found her to be professional, prompt property manager whom is working on my behalf. Thanks Ellie for your support.

John · 8 November 2024