Trusted Agent profile · Tower Hamlets
★★★★★
1,080 reviews across 3 platforms
G03 Cordage House, 15 Cobblestone Square, London, E1W 3AS, Tower Hamlets, E1W 3AS
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at G03 Cordage House, is rated 4.8 out of 5 across 1,080 reviews on three platforms, including 72 Google reviews rated 4.1.
72
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,007
Reviews on Trustpilot
Business-wide
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotDuncan was brilliant
Duncan was brilliant. He helped us through the whole process of our tenancy renewal and was very efficient, responsive and quick. We’re very glad we got to work with him. Thank you Duncan!!!
Hi Mimi,Duncan is a valuable member of our team and your feedback is a true testament to his dedicated service. We will be sure to pass your appreciation along to him.
5/5
TrustpilotThank you so much Leigh and Ryan for…
Thank you so much Leigh and Ryan for your assistance. It was very smooth process and highly professional. Much appreciated!
5/5
TrustpilotFirst-class customer/owner experience
Johns&Co continues to provide professional and consistent support to me, specifically in managing and upkeeping my apartment for the comfort of my tenant. This includes the seamless transition of tenants aided by Priscilla Ogefere & Odete Gomes proactively, giving me peace of mind. Well done Priscilla Ogefere & Odete Gomes. You are the best. Thank you Priscilla Ogefere & Odete Gomes
5/5
TrustpilotYour teammates have worked hard for our…
Your teammates have worked hard for our two-year lease. We would like to thank your team, especially Andrew and Michael, for their experience and fast work.
Thank you for the feedback on Andrew and Michael’s excellent work! It’s wonderful to hear they supported your lease process with their speed and expertise.
5/5
TrustpilotAdekunle Adedugbe was brilliant to sort…
Adekunle Adedugbe was brilliant to sort out our end of tenancy deposit and finalising everything effectively and efficiently. Very helpful, excellent communication, easily accessible. Much appreciated!
Hi Mahum,Thank you so much for your kind words! We’re delighted to hear that Ade was able to assist you with the end-of-tenancy process, ensuring everything was handled smoothly and efficiently. It’s fantastic to know that you found the experience stress-free and that Ade’s efforts made a positive difference. We greatly appreciate your feedback and hope to work with you again in the future. Wishing you all the best!
5/5
TrustpilotReally professional and diligent service
Johns&Co have single handedly made our renting experience a 10/10 experience. Amber and Amy Bridge have been absolutely incredible throughout the entire process. They were constantly on the ball about every single detail and made the process from start to finish seamless. Even after we’ve moved in, they are constantly ensuring everything is perfect. They claim to be London’s No1 and you can clearly see why, the most superb experience ever ✨
Hi Suhail,Thank you so much for sharing this review! We’re thrilled that Amber and Amy made your renting experience a 10/10 from start to finish. Moving can be stressful, and their dedication to staying on top of every detail reflects their commitment to making the process as smooth and enjoyable as possible. We pride ourselves on delivering the high level of service, and it’s incredibly rewarding to see that reflected in your experience. Thank you once again for your kind words and trust in our team. If you need anything down the road, please don’t hesitate to reach out, Amber, Amy, and the whole team are here to help!
5/5
TrustpilotParam Virdee is managing 3 of my…
Param Virdee is managing 3 of my properties very well! Always keep tracking the status and provide guidance and advice!Very efficient too!
Thank you for recognizing Param’s dedication and efficiency in managing your properties. Your satisfaction is our top priority! If you need any further assistance, please don't hesitate to reach out.
5/5
TrustpilotVery helpful and always there to help…
Very helpful and always there to help us out. Candice and Gytis were very kind and helped with securing my new home!
Hi Lucas,We’re pleased to hear Candice and Gytis were able to assist you in securing your new home. Thank you for sharing your experience and we wish you the best as you settle in!
4/5
TrustpilotWe appointed John&Co five years ago and…
We appointed John&Co five years ago and to date we have no issues with their services provided.
Thank you for your feedback. We’re delighted to hear that you’ve consistently received a positive service and that our team has been able to ensure everything runs smoothly for you. We’ll be sure to pass on your kind words to Nicole regarding her management of your property, she’ll be very pleased to know that her support has been so highly valued.
5/5
TrustpilotThank you Aladdin Derdour for helping…
Thank you Aladdin Derdour for helping resolve the various issues in my apartment in the run-up to the completion of the sale.
Hi Yuen Hee,Thank you for sharing your feedback about Aladdin. We’re thrilled to hear he provided fantastic support preparing your property for the sale process. We’ll be sure to pass along your appreciation to Aladdin!
1/5
TrustpilotDeceptive, dishonest and not trustable
If you're considering purchasing a property, steer clear of them. Their entire team failed to disclose that the house I was interested in had failed a safety test and required cladding replacement. I only discovered this issue after persistently questioning the estate agent, who had repeatedly assured me that the property was fully compliant. I'm uncertain who is to blame, but I'm appalled that such basic safety requirements were overlooked. I've wasted three months dealing with this situation.
Hi Jacopo,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotMr Param Virdee is a very helpful and capable property manager.
Mr. Param Virdee is a very helpful and capable property manager. He resolved the return mails problem fir me as a tenant. There were many Royal mails belonged to landlord, who is living in London, delivered to my address in Manchester. Given the fact that I don't know landlord's address. Mr. Param Virdee informed landlord to update his/her address with respective parties and asked the local property agent to collect all mails from me for redirect to landlord.
5/5
TrustpilotLeigh and Britney were very helpful and…
Leigh and Britney were very helpful and made our process of moving and signing a new tenancy very smooth and easy!
Hi Ragini,Thank you for your kind words about Leigh and Britney. We’re thrilled they made your tenancy process smooth and easy.
5/5
TrustpilotVery pleased with the proffesional and…
Very pleased with the proffesional and attentive service provided by the team, in particular Vanessa. Thank you for your help guys.
Hi Michal,Thank you for highlighting Vanessa and the team! We're glad our professional and attentive service met your expectations.
5/5
TrustpilotI am happy with the service of Naomi…
I am happy with the service of Naomi Madourie. She is very quick in responding my enquiry and gives good suggestions. Thank you Naomi!
Thank you for your lovely feedback! It’s fantastic to hear that Naomi’s quick responses and helpful suggestions made a difference in your experience. We’ll be sure to pass on your kind words.
5/5
TrustpilotI have worked with Pavlo for a number…
I have worked with Pavlo for a number of years. He is incredibly thorough and provides a seamless experience for our relocation clients all across London.
Hi Duane,Thank you for sharing your experience. We're delighted to hear that Pavlo has nurtured a great partnership, allowing you to trust him with your client's interests. We greatly value your trust in our services and look forward to many more successful collaborations. Thanks again for your kind words!
5/5
TrustpilotLuke Pitchen addressed our faulty sink…
Luke Pitchen addressed our faulty sink issue promptly and handled logistics well.
Hi Praise, We're pleased to hear Luke handled your property issues promptly and efficiently. We'll be sure to share your appreciation with him.
5/5
TrustpilotMany thanks to Leigh Hallet and Britney…
Many thanks to Leigh Hallet and Britney -Lea Ogbebor for their support and patience. Very professional and kind.Thank you :)
Hi Mohamed,Thank you for your kind words! We're delighted to hear that Leigh and Britney provided professional and patient support. Your feedback means a lot, and we’re so glad we could assist you!
5/5
TrustpilotExcellent service
Sam & Victoria did a great job setting us up with our new place! Everything went dreamy from viewing to signing and everything in between.
Hi Sindre,Thank you for your feedback! We’re delighted to hear that Sam and Victoria made the entire process of securing your new place so easy and enjoyable. We know how important it is to have everything run smoothly, from the initial viewing to the final signing, and we’re so glad they were able to meet your expectations at every step.We hope you love your new home, and if you need any further assistance, please don’t hesitate to contact us. We’re always here to help!
5/5
TrustpilotI would like to highlight Yantong Lin
I would like to highlight Yantong Lin, my property manager, who has been extremely professional and helpful. She responds very quickly and deals with issues efficiently. I had some locksmith and maintenance issues in the apartment, and she arranged everything very fast and kept me updated throughout.
5/5
TrustpilotQuick response
I had an issue with my mattress, so I raised a ticket and received a response in less than 12 hours. My issue was resolved quickly, and I was kept updated throughout the entire process. "Chay", the agent handling my case, assisted me every step of the way.
5/5
TrustpilotWe had a very positive experience with Bethel…
We had a very positive experience renting with Johns & Co. Special thanks to Bethel for their help and for making the move-in process smooth!
Hi Devika,Thank you for leaving this kind feedback. We are thrilled to hear you have enjoyed a positive tenancy experience with our team, in particular Bethel. Making the process as smooth as possible for our clients is our priority, and it is fantastic Bethel provided you with an exceptional service. If you need any further assistance, don't hesitate to reach out!
1/5
TrustpilotExtremely uncomfortable rental experience
I paid and signed the contract online on 10 June. But as of today, 26 July, I still haven't received the Tenancy Agreement. The experience of moving into the house was very frustrating and a disaster. It was agreed to add equipment verbally, but it didn't happen. So, I had to deal with it myself. 1.5 hours delayed getting the keys. I had to pay the moving company extra fees. The furniture was not moved as scheduled. I had to pay the moving company to handle it the next day, which added extra costs and time. I wrote to the company to complain but was ignored. This is the difficulty I have to face as a foreigner in this big city.
5/5
TrustpilotAbove and beyond
Despite the legal process on my apartment taking an unusually long time, Elliott Ford went above and beyond to chase (and chase again!) the sellers, solicitors, and management companies to get the purchase over the line. I’m grateful for his help and glad to finally be in my wonderful new home.
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