Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe had a very positive experience with Bethel…
We had a very positive experience renting with Johns & Co. Special thanks to Bethel for their help and for making the move-in process smooth!
Devika · 6 September 2024
Agent replied · 26 December 2024
Hi Devika,Thank you for leaving this kind feedback. We are thrilled to hear you have enjoyed a positive tenancy experience with our team, in particular Bethel. Making the process as smooth as possible for our clients is our priority, and it is fantastic Bethel provided you with an exceptional service. If you need any further assistance, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotI would like to highlight Yantong Lin
I would like to highlight Yantong Lin, my property manager, who has been extremely professional and helpful. She responds very quickly and deals with issues efficiently. I had some locksmith and maintenance issues in the apartment, and she arranged everything very fast and kept me updated throughout.
Karina · 21 May 2026
★★★★★ 5/5
TrustpilotQuick response
I had an issue with my mattress, so I raised a ticket and received a response in less than 12 hours. My issue was resolved quickly, and I was kept updated throughout the entire process. "Chay", the agent handling my case, assisted me every step of the way.
Jasmine · 13 May 2026
★★★★★ 1/5
TrustpilotExtremely uncomfortable rental experience
I paid and signed the contract online on 10 June. But as of today, 26 July, I still haven't received the Tenancy Agreement. The experience of moving into the house was very frustrating and a disaster. It was agreed to add equipment verbally, but it didn't happen. So, I had to deal with it myself. 1.5 hours delayed getting the keys. I had to pay the moving company extra fees. The furniture was not moved as scheduled. I had to pay the moving company to handle it the next day, which added extra costs and time. I wrote to the company to complain but was ignored. This is the difficulty I have to face as a foreigner in this big city.
Mike · 27 July 2025
★★★★★ 5/5
TrustpilotI am really very happy with Jose…
I am really very happy with Jose Pereira's help in resolving this matter. He was proactive and understanding.Thank you Jose.
Shirish · 15 November 2024
Agent replied · 26 December 2024
Hi Shirish,Thank you for your feedback! We’re delighted Jose could proactively resolve your issue and make a positive impression.
★★★★★ 5/5
TrustpilotAbove and beyond
Despite the legal process on my apartment taking an unusually long time, Elliott Ford went above and beyond to chase (and chase again!) the sellers, solicitors, and management companies to get the purchase over the line. I’m grateful for his help and glad to finally be in my wonderful new home.
Ben · 29 November 2024
★★★★★ 5/5
TrustpilotWe have been very happy with Matt and…
We have been very happy with Matt and his team, they have consistently been able to find tenants and in helping resolving issues when required.
Samuel · 28 August 2024
Agent replied · 26 December 2024
Hi Samuel,Thank you for taking the time to leave this review. We are pleased to hear our team have consistently impressed you with the management of your property. If you need any assistance in the future, do not hesitate to reach out.
★★★★★ 5/5
TrustpilotVery Helpful
My experience with Johns & Co was very positive thanks to Rahan and Victoria, they were so kind and helpful towards me.
Kuzey · 14 October 2024
Agent replied · 26 December 2024
Hi Kuzey,Thank you for your review. We're delighted to hear that Rahan and Victoria made your experience with Johns&Co so positive, and that they were kind and helpful throughout the process. We truly appreciate your feedback and look forward to assisting you again in the future!
★★★★★ 1/5
Trustpilotunprofessional and negative experience with city island/new providence wharf office.
My time and experience with them was a total mess starting from March 2023, filled with low transparency and poor communication. Avoid them and do not recommend!1. Even though they knew the property was listed for sale, they orally promised the tenants no viewings to make the deal without letting the landlord know. When I asked for further understanding of the situation, updates on viewing concerns and the sale status via email and whatsapp on 6th September, the responses were significantly delayed for 2 months!!!2. During the following disputes with the tenants, the agents didn't lift a finger to help until I brought this attention to them seriously. Managing property and communicating with tenants are the main responsibilities of a full-manager letting agent. Instead of finding solutions, they just badmouthed the tenants and said they were vocal and difficult to manage. 3. After replacing new tenants, getting updates on viewings was like pulling teeth. I had to chase them down through every possible channel just to find out what was going on with my property. Whereas I got email notifications on every viewing from other agents and regular viewing and feedback updates.4. I found out the tenants wanted fewer viewings from another agent again not with Johns&Co who is are fully managed agent. They had the info and couldn't be bothered to update the landlord. Carrying out appropriately all contractual duties, taking proper care of landlords' interests and keeping them informed are key principles of an agent. However, their lack of transparency, delayed responses, and failure to prioritise landlords' interests highlight a low level of unprofessionalism. Do not let your property be managed by Johns & Co, they are an agent with poor service, incompetence and unreliability.
Tina · 20 April 2024
Agent replied · 26 December 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotRecently needed an issue resolved and…
Recently needed an issue resolved and Rachel Massey was amazingly helpful! She stayed late on a Friday and made sure it was handled. Can’t thank her enough!
Sumriddhi · 19 July 2024
Agent replied · 26 December 2024
Hi Sumriddhi,Thank you for taking the time to leave this review. It's great Rachel went the extra mile to ensure your issue was resolved, she will be pleased to hear her hard work has not gone unnoticed. If you need any further help, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotWai Yau is very professional and quick…
Wai Yau is very professional and quick to respond to questions - fast and efficient and great to deal with
Mr · 7 November 2024
Agent replied · 26 December 2024
Hi Oliver,Thank you for your kind feedback, highlighting Wai’s professionalism and efficiency. We’ll make sure your praise is passed along to him.
★★★★★ 5/5
TrustpilotSam, great experience from J&Co
Second time looking for a flat in EG. Thanks to Sam, who has always been keen to look for a flat with the characteristics I want,and letting me know every time a new flat come available; very easy going, quick and straightforward, I really appreciate it.Thanks the help and support.
Samuel · 6 December 2024
★★★★★ 5/5
TrustpilotI had a remarkable experience with…
I had a remarkable experience with JOHNS&CO. They facilitated a smooth and stress-free rental process, demonstrating professionalism and attention to detail. I would like to extend my sincere gratitude to Vanessa for her support, and I particularly want to highlight Alexandra for her outstanding assistance. Her dedication and commitment to ensuring everything went seamlessly were truly commendable. I wholeheartedly recommend JOHNS&CO to anyone seeking a hassle-free moving experience.
Laaroussi · 30 October 2024
Agent replied · 26 December 2024
Hi Laaroussi,Thank you for sharing your experience with Johns&Co! We’re so glad that our team, especially Vanessa and Alexandra, could help make your rental process smooth and stress-free. We’ll be sure to pass on your gratitude. We’re honoured to have earned your recommendation and look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotNorman Butler has been a great help in…
Norman Butler has been a great help in managing the property, and we greatly appreciate his efforts and dedication.
Richard · 12 November 2024
Agent replied · 26 December 2024
Hi Richard,We greatly appreciate your recognition of Norman's efforts. Thank you for your kind review!
★★★★★ 5/5
TrustpilotExcellent service and great at getting…
Excellent service and great at getting back promptly - we hope this for the long term and with Param there we see good sign this will continue
Brian · 21 September 2026
★★★★★ 5/5
TrustpilotUmar deserves a five star review
During my stay here my property manager Umar Sharif has been a delight to work with. Whenever there was an issue he always replied promptly and ensured my check out process was smooth and easy. Very happy with the experience.
Bobo · 21 September 2023
Agent replied · 26 December 2024
Hi BoboThank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated.I know this will absolutely make Umars day!Wishing you all the best for the rest of 2023!
★★★★★ 5/5
TrustpilotCynthia was excellent in helping me…
Cynthia was excellent in helping me secure my rental apartment. Diligent, organised and friendly. Would highly recommend and - thank you Cynthia.
Ged · 16 September 2024
Agent replied · 26 December 2024
Hi Ged,Thank you for sharing your experience! We’re delighted to hear that Cynthia was able to assist you in securing your apartment. Her diligence, organisation, and friendly approach truly shine through, and we’re glad it made a positive impact on your experience. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Cynthia. Thank you once again!
★★★★★ 5/5
TrustpilotPrincess Owoeye was excellent
Princess Owoeye was excellent. Very professional and handled a complex deposit situation extremely well. Very good service. Thank you. Kevin.
Kevin · 17 October 2024
Agent replied · 26 December 2024
Hi Kevin,Thank you for taking the time to leave this feedback. It's great to hear Princess provided you with an excellent service, and handled the deposit process with capability and professionalism. We will be sure to pass your appreciation along to her. If you need any assistance in the future, do not hesitate to reach out!
★★★★★ 5/5
TrustpilotMany thanks to Victoria and Rahan
Many thanks to Victoria and Rahan for their help so far. They have always been quick to help me out.
Yang · 15 October 2024
Agent replied · 26 December 2024
Hi Yang,Thank you for your kind words! It’s great to hear Victoria and Rahan have been able to assist you promptly. We’re here to make sure everything runs smoothly for you!
★★★★★ 5/5
TrustpilotGreat experience overall
Great experience overall. Bryony Bowyer was very helpful throughout and was able to assist with all our requirement.
Anurag · 14 November 2024
Agent replied · 26 December 2024
Hi Anurag,We’re glad Bryony could assist you throughout the process and meet your requirements. Thank you for your kind words!
★★★★★ 5/5
TrustpilotJose was very proactive and…
Jose was very proactive and understanding. He resolved the problem very efficiently and quickly.Very pleased with his services.
Shirish · 13 November 2024
Agent replied · 26 December 2024
Hi Shiri,We're so pleased to hear Jose’s proactive approach made such a positive impact! Ensuring quick and efficient problem resolution is our priority, and we're glad Jose provided the excellent service you needed. Thank you for your feedback!
★★★★★ 5/5
TrustpilotGreat work done by the team at Johns&Co
The superb work done by the team at Johns&Co. was seamless. I have worked with them for a number of years and I would not go anywhere else. Of course there are stress points and problems but, in my experience, the professionalism with which they have been managed, is second to none. Thank you, Ben, Nicholas, Miyah and Lucia.
MM · 22 January 2026
★★★★★ 5/5
TrustpilotAmy and Edith were exceptional…
Amy and Edith were exceptional throughout the process. Their professionalism and dedication made everything seamless. Highly recommend their services!
Chris · 25 October 2024
Agent replied · 26 December 2024
Hi Chris,Amy and Edith will be delighted with your feedback! We’re pleased that the process was seamless for you, and we appreciate the high recommendation.
★★★★★ 5/5
TrustpilotProfessionals
I’m was extremely pleased with how professional our property manager Lara Robson was! Extremely helpful, very nice to us and always very quick to reply.
Cristina · 19 July 2024
Agent replied · 26 December 2024
Hi Crisitna, Thank you for leaving this kind review. We'll be sure to pass your feedback on to Lara, she will be thrilled she has made such a positive impact.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
