Trusted Agent profile · Tower Hamlets
★★★★★
1,485 reviews across 2 platforms
70 Marsh Wall, London, E14 9SL, Tower Hamlets, E14 9SL
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 70 Marsh Wall, is rated 4.8 out of 5 across 1,485 reviews on two platforms, including 172 Google reviews rated 4.2.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotAlthough the rental process is alien to…
Although the rental process is alien to me and I was doing it overseas. The guys in Johns & co made it super easy and they were very professional, helpful and patient. I even felt comfortable to send my son alone knowing that they will help him settle down easily and they did it very professionally.
5/5
TrustpilotProactive Customer Service
Alexandra-Luciana Ene my lettings negotiator was proactive from the start. She's always 2 steps ahead. Nothing was too much trouble. Thanks Alexandra for making it all easy. I also want to give a shout out to Vanessa Sins. For her support for other admin related requests. Appreciate the speed.
Hi Joseph,Thank you for sharing your experience with Alexandra and Vanessa. We’re so pleased to hear Alexandra’s proactive approach and Vanessa's support have contributed to an efficient process. If you need any further assistance please don't hesitate to get in touch, we are always here to help!
5/5
TrustpilotNicole Wright has been amazing
Nicole Wright has been amazing. Fast and reliable support.
5/5
TrustpilotProfessional and Friendly Team
I've been looking for a property for some time and had mixed experiences, but I must say that the experience was top notch. Friendly and professional approach where it feels like we have worked together well to get the property that's right for me. Thank you Leigh and Sebastian
Hi Mike,Leigh and Sebastian are thrilled to have helped you find the perfect home. It's fantastic to hear you have established a wonderful partnership. Thank you for trusting us through this process!
5/5
TrustpilotMichael Fadiora has been of exceptional…
Michael Fadiora has been of exceptional aid to me whilst helping me figure out everything I need to in order to move into my first apartment. Rachel Massey has helped me greatly with my contracts and the whole process was made smooth, quick and easier for me to understand amongst their help greatly.
Hi Alexa,Thank you for your fantastic review! We’re thrilled to hear that both Michael and Rachel provided exceptional support during such an important milestone, moving into your first apartment. We understand how overwhelming the process can be, and it’s great to know that our team made it smooth and straightforward for you. We wish you all the best in your new home!
5/5
TrustpilotOlivia Wieteska is a very helpful…
Olivia Wieteska is a very helpful property manager regarding the deposit dispute I have with previous tenants. She reviewed the list of all the deductions that were originally put forward and provided reasonable suggestions. She is always responsive, explains the process, and keeps me informed.
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotProblems in the apartment were fixed in a timely manner
After I found out that there was a problem with the air conditioning system in my apartment and reported it on the online repair platform, Toyin Adeyele was very prompt in following up the progress of the report and the engineer came to the apartment in a very timely manner to fix the faulty air conditioning system.
Hi Minyi,Thank you for sharing your experience! We're pleased to hear that Toyin provided prompt assistance in addressing your maintenance issue. Ensuring timely and efficient resolution for our residents is a top priority for us, and we're glad that our team was able to quickly arrange for the engineer to fix the problem. If you ever need further assistance, please don't hesitate to reach out.
5/5
TrustpilotExcellent Relocation Service
I can’t recommend Matt Spencer at Johns&Co enough! Moving from the Bahamas to London was a big task, but Matt made it so much easier. From the start, he really took the time to understand what we wanted in a home, and his advice on neighborhoods and properties was spot on. We’re thrilled with the house he found for us, it’s perfect! Thanks again, Matt, for all your help and for making our move a breeze!
5/5
TrustpilotRecent tenancy change over
Iva Sabeva was a great help in facilitating my recent tenancy change over. She kept me updated throughout the process and was always available for an urgent call and replied to emails expeditiously. It is not often that I come across such committed and reliable letting agents these days so I would highly recommend Iva to anyone!
Hi Kinga,Thank you for your feedback. We are pleased to hear Iva impressed you with her attentive and reliable service. We will be sure to pass your appreciation along to her. Please reach out if you require any further assistance.
5/5
TrustpilotVery pleased with Johns&Co
Vanessa did a fantastic job with my engagement. I was thoroughly pleased when I finally moved into the flat. The flat had been prepared in advance with all the living essentials like toiletries even before I got there. Thank you Vanessa and team at Johns&Co. You guys rock!
Hi Jude,Thank you for your kind words, Vanessa and the team are so happy to hear that you felt at home right from the start. It’s wonderful to know the apartment was prepared well in advance of your move-in, contributing to a great start in your new home!
5/5
TrustpilotHighly recommended Property Service
We’ve had a very good experience with Johns&CO. The reports are always detailed and easy to understand, which gives us peace of mind. Special thanks as well to Celia and Lara, who are both quick to respond and very helpful.I also want to mention Mauricio, who has always been very responsive whenever I ask for the accounting reports. Their support makes the whole process smooth and reassuring. Highly recommended!
Hi Anna, It’s great to hear our reports provide the clarity and peace of mind you’re looking for. We’re also happy that Celia, Lara, and Mauricio have supported you so well throughout the process.
5/5
TrustpilotWell done Britney & Leigh.
Having worked in sales for a long time and having rented quite a few properties during this time it was genuinely refreshing to work with salespeople like Leigh & Britney. Particularly within this sector it was a great surprise and Britney is a great asset to their team.
Hi Danny,Thank you for your review! With your background in sales and property, it's incredibly rewarding to hear that working with Leigh and Britney felt refreshing. We’re thrilled that their professionalism and dedication stood out to you in a way that sets them apart within the industry. Thank you for choosing Johns & Co, and we look forward to assisting you again in the future!
5/5
TrustpilotIt’s been an absolute pleasure having…
It’s been an absolute pleasure having Peter Ogundare as my estate manager for my apartment. Not only is he professional, friendly and replies promptly when asked any questions, he genuinely wants to help the tenants he’s in charge of, great to see such a positive attitude within Johns&Co. Cheers for all the help Peter.
5/5
TrustpilotWe are FTB and we have just exchanged…
We are FTB and we have just exchanged recently. Elliot Ford was extremely helpful throughout the process from start to finish! Went out of his way to provide informations and always quick to respond to anything raised as well as giving insightful solutions! We are very happy with the service and would highly recommend him to anyone!
Thank you for sharing your experience! We're thrilled to hear that Elliot provided you with exceptional service throughout your journey as first-time buyers. Your recommendation of Elliot speaks volumes, and we're delighted to have been a part of your home-buying experience. If you ever need assistance in the future, please don't hesitate to reach out.
5/5
TrustpilotGreat Service and People
"Claudiu was exceptionally helpful and fantastic throughout the entire letting process. He consistently went above and beyond to ensure the apartment met my needs, accommodating last-minute viewings with ease and enthusiasm. His dedication and willingness to assist made the experience smooth and stress-free. Highly recommend Johns & Co and Claudiu "
Hi Jaynesh,Thank you for your wonderful review! We’re thrilled to hear that Claudiu provided exceptional support throughout the letting process. His dedication to accommodating and ensuring everything met your needs is what we strive for in delivering a smooth and stress-free experience. We appreciate your recommendation and look forward to assisting you in the future!
5/5
TrustpilotGlad we went with Johns and Co
We engaged Johns and Co to rent out and manage our flat, and we have been happy with their service! They have been very responsive and helpful throughout the whole process. Special thanks to Lara who manages our flat, and takes care of many issues promptly without us having to worry about it.
Hi Cheryl,Thank you for taking the time to leave us this feedback. We are very pleased you have enjoyed a responsive and helpful service, we aim to provide only the best for our clients. We will be sure to pass your appreciation along to Lara.
1/5
GoogleI am compelled to write this having just moved out of a property. Some of Johns and Co's practices are not only underhanded but illegal. They will try to take money out of your deposit for 'final bills' (eg. electrictiy), despite us having settled these ourselves. We lived in a property that started with a broken dishwasher (they were already aware of this prior to moving in) and a broken airconditioning unit which they did not fix in our entire tenancy. The bathroom was so poorly maintained that during the first week of us moving in the bathroom pipes leaked into the below neighbour's flat. The shower also continued leaking on to the bathroom floor every time it was used because of failure by the landlord and John's and Co to maintain the property. Additionally, we booked a move out cleaning to be done as we have a dog (which we paid additional monthly pet fees for) and we used their desired contractor. For a 1 bedroom and 1 bathroom flat to vacuum some dog hair they charged nearly £800 (it is a 500sq flat) and tried to claim that the upholstery was in a bad state. We had covers on all upholstery for our entire stay there. This upholstery was severely stained and marked when we moved in due to lack of cleaning and maintenance done by the landlord/ John's and Co. Do not rent through them if they are also managing the property and move out process. Update: Johns and Co, many months later released the undisputed deposit amount after being compelled to by the TDS mediation system (this should have been done earlier). We won our dispute case against them with TDS. Finally, Johns and Co will be training staff about requiring evidence of settled bills before releasing the deposit. Please do not let them bully you!
5/5
TrustpilotJohns&Co provides friendly and…
Johns&Co provides friendly and supportive property management services with total peace of mind. As an overseas client this ticks all of the boxes. Param is doing an excellent job as my property manager and I can highly recommend him and Johns&Co for property management services.
Hi Catherine,Thank you for trusting us with your property management. We’re thrilled Param could provide peace of mind with his excellent service. If there is anything we can do to continue to support you, please let us know.
5/5
TrustpilotSwift Resolution and Friendly Service from Sardar Berzo
I initially experienced some misunderstanding with Sardar Berzo, but he swiftly resolved the issue with professionalism and efficiency. His friendly and approachable nature made the entire process much more pleasant. Sardar truly cares about his clients, and it shows in his dedication to finding the suitable maintenance solution to my property after communication and ensuring a smooth experience for both the tenant and me. I highly recommend Sardar for his exceptional service and warm demeanor.
5/5
TrustpilotOnly good experience with John's & Co
Have been with John's & Co for over 5 years and they have continuously offered timely, professional and very friendly service. From dealing with all kinds of issues during the tenancy to finding new reliable tenants they have always delivered.Thank you to Matt Spencer and his team for great support.
Hi Richard,Thank you for your kind review. It is fantastic to hear from a valued client. We are pleased our team have never missed the mark, and have provided a friendly, efficient and reliable service along all parts of the tenancy process. We look forward to strengthening our partnership, and the opportunity to assist you in the future.
5/5
TrustpilotFantastic experience with Guerschom
I had a fantastic experience with Johns&Co while searching for a flat to rent. Guerschom and Candice were truly amazing throughout the process! They took the time to listen carefully to my needs and preferences, ensuring they found the perfect match for me. Their communication was consistent and clear, keeping me informed every step of the way. I appreciated their dedication and professionalism, which made the entire process smooth and stress-free. Highly recommend their services!
5/5
TrustpilotCareful leadership and navigation of a…
Careful leadership and navigation of a very tricky sale. Elliott was a superb mediator between a difficult housing association and the parties involved. He succeeded where the housing association had failed, liasing expertly through to a completion that we thought would never have been achieved!
Hi Yvette,Thank you for recognizing Elliott's dedication! Navigating complex situations is his expertise, and we’re glad he could mediate to a successful outcome. We’ll pass on your wonderful words to him.
5/5
TrustpilotGreat service and super professional!
I had a fantastic experience working with Guerschom and Candice at JOHNS&CO. Guerschom is an exceptional real estate agent who helped me find an amazing property in London that perfectly matched my needs. His expertise and dedication made the process smooth and enjoyable. Candice was equally incredible, providing seamless support with all the paperwork and ensuring everything was handled efficiently. The team’s professionalism and commitment to their clients truly stand out. Highly recommend their services!
5/5
TrustpilotGood moving in process
I only just moved in, but Priscilla Ogefere has been really helpful in setting me up on fixflo and even reporting issues herself before I moved in. Also, I kept receiving mail and packages for the previous tenant and this matter was solved swiftly and professionally by Priscilla.
Hi Lisa,Thank you for sharing your experience! We're delighted to hear that Priscilla has been such a great help throughout your move-in process. It’s great to hear she has addressed issues proactively, and equipped you with all the necessary tools to make the process as smooth as possible. If you need any further assistance, don’t hesitate to get in touch!
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