Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent and professional service
We had a fantastic experience with Johns & Co, and Liah Clarke, in particular, during our search for a new apartment. Liah was incredibly helpful and professional throughout the entire process. She patiently answered all of our questions and guided us to find the perfect apartment for our family. We highly recommend Liah Clarke and Johns & Co for their outstanding service and dedication!
Talgat · 24 September 2024
Agent replied · 26 October 2024
Hi Talgat,Thank you for your review! We're thrilled to hear that Liah was able to guide you through the process and help you find the perfect apartment for your family. Providing helpful and professional service is what we strive for, and your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotBeen a pleasure working with Nicole…
Been a pleasure working with Nicole Wright during my tenancy, so sad she wont be my property manager at my new place - quick to help deal with queries and send relevant 3rd party info needed. 5 star!
Nikki · 14 September 2026
Agent replied · 22 September 2026
Hi Nikki,
Thank you for leaving this feedback. We're pleased to hear that Nicole made a good impression with efficiency and expertise. We'll be sure to pass your kind words along to her.
★★★★★ 5/5
TrustpilotBrilliant service
Huge thanks to Sherrie and Master Maintenance for sorting out my sink leak so quickly. The response time was excellent and everything was handled efficiently from start to finish. Really appreciate the professionalism and speedy service, highly recommend!
Michaela · 19 May 2026
★★★★★ 5/5
TrustpilotI had a bad surprise in my appartement…
I had a bad surprise in my appartement but Param was really really helpfull and very reactive !! Appreciate his help
VIBOU · 18 September 2026
★★★★★ 5/5
TrustpilotEfficient with great staff!
Brooke was amazing! We had an idea of the area we wanted to live in. I reached out to the agency, and within a day, Brooke had found a flat, and we had started putting in an offer. We had great support throughout the process, and Brooke and the company made renting as a student in London not only possible but easy.
Ben · 29 September 2024
Agent replied · 26 October 2024
Hi Ben,Thank you for sharing your experience! We're thrilled that Brooke was able to find the perfect flat for you so quickly. We’re glad the process was smooth, and we’re happy to have helped make your rental journey in London easier.
★★★★★ 5/5
TrustpilotFantastic agent; but management and systems require improvement
Savannah, the agent at Wapping branch, was fantastic. She helped navigate the outgoing tenant, landlord and incoming tenant quickly and with grace and ease. Unfortunately the management and systems in the office require improving, but she did a great job with the structures available to her. I’m really pleased to move into the property.
Flying · 15 May 2026
Agent replied · 25 May 2026
We're pleased to hear you had a positive experience with Savannah, it's great to know she managed the process with grace and ease. Thank you for your further feedback - We are very sorry to hear that we did not fully meet your expectations, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with JOHNS&CO! They provided exceptional assistance with my rental process from start to finish, making everything seamless and stress-free. Their professionalism and attention to detail truly stood out. Special thanks to Brooke and Mystique for going above and beyond to ensure everything went smoothly. Highly recommend JOHNS&CO for anyone looking for a hassle-free move!
Perkins · 29 October 2024
Agent replied · 23 November 2024
Hi Perkins,Thank you for your kind words! We're delighted to hear that Brooke and Mystique were able to make your rental process so seamless and stress-free. It's always our goal to go above and beyond, and we’re thrilled you had such a positive experience with Johns&Co. We appreciate your recommendation and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotStudio Rent in Canary Wharf
I recently rented a studio in Canary Wharf, and the service was exceptional from start to finish. Skye was incredibly helpful from day one, guiding me through the process smoothly. After arranging my move-in date, Bethel stepped in to assist with all my questions, ensuring clear communication and a seamless key handover. The entire experience was stress-free and efficient. Highly recommend!
Defne · 26 September 2024
Agent replied · 26 October 2024
Hi Defne,Thank you for your feedback! We’re delighted to hear that Skye and Bethel guided you through the rental process smoothly, ensuring clear communication and a stress-free experience. We truly appreciate your recommendation!
★★★★★ 5/5
TrustpilotGreat staff & services!
The two men who came to our flat to fix the boiler were great. They were not only so kind, but great at their jobs. We needed two separate pieces ordered, and they went out of their way to get the pieces as soon as possible to come back within the day to fix our boiler. Highly recommend - great staff all around!
Maya · 20 February 2026
Agent replied · 22 February 2026
Hi Maya,
Thank you for taking the time to leave this feedback. We’re glad to hear the your boilers issues were resolved quickly and with care. Your recommendation and recognition of the team’s effort are greatly appreciated.
★★★★★ 5/5
TrustpilotI had a query regarding Utilities and…
I had a query regarding Utilities and Thomas Chan was very helpful
Pat · 12 March 2026
Agent replied · 20 March 2026
Hi Pat,
Thank you for leaving this five star review. We're pleased Thomas was able to support you. If you need any further assistance, please don't hesitate to get in touch!
★★★★★ 5/5
TrustpilotTotally Terrific Teamwork !
Haste, heart, huge attention to detail and total professionalism. From my initial enquiry to secure tenants for a one bed apartment, Andrew Shrek from Johns & Co promptly steered me every step of the way with confidence and calm. Within three hours of the property going ‘live’ tenants were secured. Fast, fantastic work from Andrew and his team! Thank you .
Julia · 5 September 2024
Agent replied · 26 October 2024
Hi Julia,Thank you so much for your fantastic feedback! We’re thrilled to hear about your positive experience with Andrew and the team. It’s great to know that Andrew made the process smooth and stress-free for you. Securing tenants within just three hours is truly impressive, and we’re glad we could deliver such fast and efficient results. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to Andrew and the team.
★★★★★ 5/5
TrustpilotFast and professional support from Luke Thomas
Luke Thomas was very helpful and responsive when I had an issue with the boiler at my property. He arranged for an engineer to attend the same day, and the problem was diagnosed and fixed quickly.
Antonio · 6 May 2026
★★★★★ 5/5
TrustpilotHelpful and efficient
Rayan and Miyah at Johns & Co are very helpful and efficient in sourcing me a great tenant at a good price. As a landlord, I would highly recommend them.
Aaron · 3 October 2026
Agent replied · 10 October 2026
Thank you for leaving this review. We appreciate your recommendation.
★★★★★ 5/5
TrustpilotMs Lin is a very thoughtful and…
Ms Lin is a very thoughtful and professional property manager. She has always been extremely helpful and efficient whenever I needed assistance. Most importantly, she speaks Chinese, which makes communication much easier and more comfortable for me. I truly appreciate all her support. Thank you!
石新艳 · 20 February 2026
★★★★★ 5/5
TrustpilotThe customer service offered throughout…
The customer service offered throughout our time using Johns and Co for our move was impeccable. Elliot was a constant support for us, ensuring we had a person to help us through each stage of the process and was extremely patient with us despite a number of changes in demands throughout. Can’t recommend him enough!
Michael · 13 November 2024
Agent replied · 23 November 2024
Hi Michael,Thank you for sharing your experience. We're thrilled that Elliot could provide you with the support and patience you needed during your move. It's wonderful to know he made the process easier for you. We appreciate your recommendation!
★★★★★ 5/5
TrustpilotBritney and Leigh were excellent
Britney and Leigh were excellent. Whether it was showing me the flat or guiding me through the paperwork, they were both incredibly professional, on the ball, responsive and courteous. They were honest and reliable in all communications, and I couldn't have asked for more. Am really looking forward to moving in to my new place :)
Naaman · 17 October 2024
Agent replied · 23 November 2024
Hi Naaman,Britney and Leigh appreciate your feedback! It's fantastic to hear they were so agile in guiding you through the tenancy process, and were transparent in their communication. We wish you all the best in your new home!
★★★★★ 5/5
TrustpilotYuxin Guo has been very helpful and…
Yuxin Guo has been very helpful and responsive! Really appreciate the help!
Heikel · 7 October 2026
★★★★★ 5/5
TrustpilotReally great experience and lovely team
Shareen has been absolutely amazing with helping me find an apartment. She has gone above and beyond with solving problems and getting everything in place. Especially as I am renting for the first time in many years and really needed a supportive person on this process. Candice has also been very efficient and helpful with all the administration and getting me setup
TP · 5 July 2024
Agent replied · 26 October 2024
Thank you for leaving this feedback. It's fantastic to hear Shareen was able to support you in your property search, we understand how daunting it can be renting your first property and we are pleased Shareen was able to make the process as easy as possible for you. We will be sure to pass your appreciation along to both Shareen and Candice.
★★★★★ 5/5
TrustpilotThe staff were very responsive and…
Rebecca was very responsive and helpful in facilitating communication between the landlord and tenant
Julia · 21 September 2026
★★★★★ 5/5
TrustpilotI have got great exp with John and Co
I have got great exp with John and Co, my property manger Ebru Chow is just great in terms of taking care of my queries and help whenever I really need with respect to property. She is quite passionate and dedicated to her cause, which really feels great. Great staff makes a great company.
Manish · 5 November 2024
Agent replied · 25 December 2024
Hi Manish,Thank you for your fantastic feedback! We're delighted to hear about your positive experience with Johns&Co, particularly with Ebru. Her passion, dedication, and commitment to addressing your queries and providing support truly embody the values we strive for as a company. We agree wholeheartedly, great staff do make a great company, and we're proud to have Ebru as part of our team. Thank you for choosing Johns&Co, and we’re always here to assist whenever you need!
★★★★★ 5/5
TrustpilotExceptional Service from Lara Robson
During our rental period, Lara Robson provided us with excellent service. She always responded to our inquiries promptly and handled any issues efficiently. Lara was always very friendly and professional, making us feel very at ease throughout the entire rental process. If you are looking for a reliable and helpful agent, I highly recommend Lara Robson. Thank you, Lara, for your outstanding service!
杨洪凯 · 25 May 2024
Agent replied · 26 October 2024
Thank you for your kind words! We're delighted to hear that Lara provided excellent service and made your rental experience smooth and comfortable. Your recommendation means a lot to us, and we will be sure to pass your kind words along to Lara.
★★★★★ 5/5
TrustpilotStress free renting experience.
I have been using Johns & Co since the beginning of 2023 to rent out my flat, and my experience with them has been very positive. The team, specifically Param Virdee, has always been professional, responsive, and helpful throughout the process. They have made renting the property straightforward and stress-free, and I have appreciated their support and efficiency whenever any issues or questions arose. I would happily recommend Johns & Co to anyone looking for a reliable and professional estate agent.
Komodo · 11 May 2026
★★★★★ 5/5
TrustpilotVery responsive whenever I have queries
My agent Param Virdee is very responsive and helpful whenever I have queries.
Alvin · 19 September 2026
★★★★★ 5/5
TrustpilotCaitlin Mitchell is great!
Caitlin Mitchell is new to Johns & Co and I can highly recommend her for her speed of response, always giving me the information I required and in a very polite manner.
Alexandra · 7 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
