Trusted Agent profile · Tower Hamlets
★★★★★
1,485 reviews across 2 platforms
70 Marsh Wall, London, E14 9SL, Tower Hamlets, E14 9SL
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at 70 Marsh Wall, is rated 4.8 out of 5 across 1,485 reviews on two platforms, including 172 Google reviews rated 4.2.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
My property manager, Priscilla Ogefere, has been very helpful and responsive. Her service is excellent.
Thank you so much for your positive feedback! We're delighted to hear that Priscilla has provided you with excellent service. We'll be sure to pass along your kind words to her. Your satisfaction is our priority, and we appreciate your recognition of our efforts.
1/5
GoogleArnaldo was the most unprofessional and unhelpful agent I have ever come across. He didn't bother replying my messages and then had a go at me for speaking directly to the development! Avoid if possible.NegativeProfessionalism
5/5
GoogleI have been a long time client of JOHNS&CO and am very satisfied with their service and professionalism. During this difficult time they have always been available to answer questions and queries. The management of my property has been excellent and I highly recommend them.PositiveQuality, Professionalism
Hi Ross, Thank you for your positive review and continued support, we are pleased you are satisfied with our service. We'll pass on these fantastic comments to the rest of the team. All the best, JOHNS&CO Team.
5/5
TrustpilotVery reliable.
James and Secya are very reliable on every case.
Thank you for your review! It’s wonderful to hear that James and Secya have been reliable on every case. We aim for consistency and reliability in all our services, and we look forward to continuing to assist you.
5/5
TrustpilotVery Greatful for our senior property…
Very Greatful for our senior property manager- Shareen Rajput. Unfortunately we have had a few breakdowns around our apartment in recent months including a radiator that stopped working in the middle of the cold snap !! Shareen organised a speedy engineer call out and has been quick on the ball every time we needed something to be fixed or checked - great customer service all round ! :-)
5/5
TrustpilotBoth Amy Wood and Marwa Fakih are very…
Both Amy Wood and Marwa Fakih are very professional and efficient in dealing with the leasing matters.
Hi Kay,Thank you for leaving this 5* rating. We will be sure to pass your praise along to both Amy and Marwa.
5/5
TrustpilotGreat experience
Great company, amazing staff. I was assisted by saffron in finding a property and she couldn’t have been more helpful. She provided great customer service skills and was polite and knowledgeable throughout my experience with Johns&Co
5/5
TrustpilotRevived great help and advice from both…
Revived great help and advice from both Vectoria and Sam.
Hi Mohammed,Thank you for your review. We're so glad to hear that both Victoria and Sam were able to provide you with helpful advice and support. If you need any further assistance, don't hesitate to reach out.
5/5
TrustpilotCandice and Bailey helped us with the…
Candice and Bailey helped us with the house rental process and found a tenant for our house very quickly and completed the process. Thank you very much, they took care of us at all times.
5/5
TrustpilotBailey from the Wapping office really…
Bailey from the Wapping office really stood out for me and my client. He was friendly and professional made us feel comfortable and his confidence significantly enhanced the quality of the tour he gave us.
5/5
GoogleIt was a very easy process to rent my new property thanks to Melodie Nguyen and Arnaldo Bolivar. They are kind and efficient. Thanks a lot, very good service!PositiveQuality
5/5
GoogleSebastian Callow was very helpful.
Thanks for the feedback, glad we could help!
5/5
TrustpilotVery positive response
Very positive response, and supportive. Attentive to customer needs
Hi Li,Thank you for your kind words! We're delighted that our team has been attentive to your needs and provided a positive experience. If there's anything else we can do to support you, please feel free to reach out!
5/5
TrustpilotPriscilla Ogefere did a great job…
Priscilla Ogefere did a great job of helping me with my query and concerns. Great customer service.
Thank you for taking the time to leave us this 5* rating. We're thrilled to hear Priscilla was able to share her expertise with you. We will be sure to pass your appreciation along to her.
5/5
GoogleAnnie Baker was very helpful and kind to me, communication was great and I couldn't be any happier about the service.
5/5
GoogleGreat experience! Thanks to Kelly, Ivan and Sebastian, we've had a pleasant process in finding new tenants and smooth transition/handover process.
1/5
GoogleVery aggressive culture , estate agent constantly harassing me and pressuring prospective tenants to sign contracts,a lot of verbal manipulation, as soon as you sign they abandon u. when asked details they became very irritated, impatient and rude. Honestly the office needs to calm down and take a chill pill. They have some good properties however I would not choose them just purely for the poor level customer service.
5/5
TrustpilotQuick action by Gytis and Candice…
Quick action by Gytis and Candice helped us to secure our prefer flat immediately!
Hi Billy,Thank you for taking the time to leave us this 5* rating. We are pleased to hear Gytis and Candice were able to speedily help you secure your desired apartment.
5/5
TrustpilotLara Robson always responds quickly and…
Lara Robson always responds quickly and help us a lot. Thanks for her great work.
Hi Yuming,Thank you for your feedback. We're delighted to hear that Lara Robson has been responsive and helpful. We appreciate your recognition of her great work and are proud to have her on our team. Thank you for sharing your positive experience!
5/5
TrustpilotGreat experience
Great team!Katy from the renewal team worked out the renewal plan with a quick turnaround!
Hi Shawn,Thank you for your feedback! We're pleased to hear that Katy was able to efficiently arrange a renewal plan that worked for you. We will be sure to pass your positive feedback along to her.
5/5
TrustpilotPerfect service
Perfect service, my manager Toyin Adeyele took care of my needs promptly after check-in.We're in good hands.
Thank you for your kind words! We're delighted that you had a perfect experience with us and that Toyin took such good care of you. Rest assured, you're in good hands with us. If you ever need anything else, feel free to reach out. We're here to help!
5/5
TrustpilotHelpful management services
Helpful management services. Rachael, Iva have been dealing with the challenging situations. Reconmmended
Thank you for your recommendation. Our team will be pleased to hear they have been able to support you through challenging situations, and resolve your issues. If you need any help in the future, don't hesitate to reach out.
5/5
TrustpilotGood work by Marwa Fakih and Anthony Otigbah
Very good, detailed and swift follow up by both Marwa and Anthony in renting out my apartment.
Hi Edwin,We're pleased to hear Marwa and Anthony impressed you with their detailed and swift service. Thank you for trusting us with your property.
5/5
TrustpilotEasy communication with Candice and…
Easy communication with Candice and Amber and LaurenPolite , respectful Place has always been rented
Thank you for taking the time to leave this feedback. It's great to hear that our team have made your experience with us an enjoyable one, and that they have been able to consistently ensure your property is let. We wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
