Foxtons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Google

We've made our very first property purchase with Foxtons and we had a wonderful experience. Faizan looked after us and made the process of being first time buyers less daunting and as smooth as possible. He explained the process very thoroughly and was always available for questions and updated. We're now moved in our flat and absolutely delighted! Really appreciate all his help!

Elisa · 2 April 2026

★★★★★ 5/5

Google

I would like to take a moment to express my gratitude to Foxtons Canary Wharf and, in particular, to Faizan, the estate agent who supported me throughout the purchase of my first property. From the initial viewing, Faizan demonstrated exceptional knowledge and provided all the necessary information. He has been incredibly helpful every step of the way. In hindsight, I regret not taking his advice to use the solicitor he recommended. Unfortunately, my decision to go with Ackyord Legal made the process far more difficult due to their lack of competence. Despite these challenges, Faizan went above and beyond, helping me identify missing documents, chasing up my solicitor, and guiding me through to completion. His dedication truly made a difference, and I am extremely grateful. Should I need the services of an estate agency in the future, I would not hesitate to contact Foxtons and Faizan again, and I can only recommend them to anyone looking for a reliable and supportive team.

Claudio · 20 May 2025

★★★★★ 5/5

Trustpilot

I was looking for a flat on short…

I was looking for a flat on short notice, and Ellie showed me 3 great options the very next day. She was really positive and helpful, and we ended up finding a place that I’m really excited about.

Sof · 21 September 2026

★★★★★ 5/5

Google

Sam Barker made the purchase of our first home such a smooth and easy experience. He was very proactive throughout the whole process and accommodated our needs with willingness and efficiency. Foxtons have been great overall, but we truly appreciate Sam going above and beyond to help us find our perfect first home, and get us over the finish line in a short period of time. Thank you!

Carlota · 14 July 2024

★★★★★ 5/5

Trustpilot

Maya was very helpful and efficient in…

Maya was very helpful and efficient in helping us secure accommodation. She made the process quick and easy to understand.

Luke · 23 September 2026

★★★★★ 5/5

Trustpilot

A letting agent that simplifies your life

I use Foxtons to let out my flat. Overall, the process was easy. They came, looked at the flat in person, provided an evaluation and explained the process through. I took the offer where they deal with everything. While this came at a rather hefty commission, i really did not need to do anything. Foxtons helped me sort out all the requests the tenants have and kept me updated with the repairs (also asked for my permission too before placing any purchase orders). Special kudos to Tony Chan, my property manager. He helped me a lot with sorting out all the relevant paperwork to let out a flat. He is very responsive as well. Any queries I have, i can be confident that he will answer it. As a landlord letting through Foxtons, i have no worries, though the commission is a little bit higher.

KY · 23 June 2026

★★★★★ 5/5

Google

We were looking for a two bedroom apartment with my boyfriend and I must say Donovan was incredibly helpful, we arranged a viewing and he also drove us to other places he knew we would like to see. He was very patient, explained everything completely detailed and treated us as we were friends. If I had to rent an apartment in the area again I would definitely ask Donovan for help 100% 😊

Ana · 15 February 2024

★★★★★ 5/5

Google

I was urgently looking for a one bed apartment, and Donovan was the person who helped me find a good flat. I would like to express my gratitude to him because he did the viewing late (I think it was after his working hours), which I really appreciate. He even assisted me with other issues related to the previous flat. He is a star! I truly appreciate what he has done for me.

Mohammed · 15 February 2024

★★★★★ 5/5

Trustpilot

Amazing service with really helpfull…

Amazing service with really helpfull team. Exemplary service from Andrew really helfpull with updates on the house that we buying. Thank you so much guys and special thanks to Andrew for all the follow ups.

Eros · 20 May 2026

★★★★★ 5/5

Trustpilot

Amazing stress free experience from Joe…

Amazing stress free experience from Joe and the team there at foxtons. Thanks so much guys

Ali · 22 September 2026

★★★★★ 5/5

Trustpilot

Great service.

I just want to say our property manager Abigail Goad is absolutely amazing. We have tenants who are quite high maintenance but Abigail sorts everything out with super efficiency.

Sku · 24 June 2026

★★★★★ 1/5

Trustpilot

I was spoken to quite rudely on the…

I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.

Vinisha · 20 May 2026

★★★★★ 1/5

Trustpilot

Very poor experience- won’t ever use Foxtons again

I have been a long term client of Foxtons and have had a very poor recent experience where the agent misrepresented the flat to the tenants and has created a lot of issues for both the tenant and I. They are unresponsive and unreliable and seemingly unable to provide a basic form of service that they dearly charge for. I will not use them going forward as they have been given ample opportunity to help rectify the issue which they have not. They continue holding onto my funds which I have had to continually chase and am out of pocket. Really disappointing experience- would avoid this agent at all costs in the Canary Wharf and Bow branches. I will be putting in a formal complaint with the property ombudsman.

G · 5 May 2026

★★★★★ 5/5

Trustpilot

Aga was amazing during our entire…

Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks

Harrison · 18 May 2026

★★★★★ 1/5

Trustpilot

Foxtons Letting Commission…

Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.

Kok · 1 May 2026

★★★★★ 4/5

Trustpilot

Thank you Habiba!

Habiba was very professional, helpful and friendly throughout the whole process.

Nusrat · 22 September 2026

★★★★★ 1/5

Trustpilot

I truly do not understand who in their…

I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.

H · 24 April 2026

★★★★★ 5/5

Google

We had a fantastic experience with Kawsar Ali, Residential Sales at Foxtons, Canary Wharf. He was professional, friendly, and incredibly helpful throughout the entire sales process. He consistently went above and beyond to assist us, making what could have been a stressful experience feel smooth and manageable. He responded to any queries immediately and was always available to offer guidance and support. Nothing ever felt like too much trouble, and his willingness to go the extra mile really stood out. I would definitely recommend him to anyone looking for a reliable and dedicated estate agent for residential sales in Canary Wharf.

Antonia · 15 April 2026

★★★★★ 1/5

Trustpilot

Incompetence and lies on a legendary scale!

I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.

Anthony · 13 April 2026

★★★★★ 5/5

Trustpilot

So far, all good

Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.

Anish · 23 June 2026

★★★★★ 5/5

Google

My wife and I are very grateful to Kawsar and Peter for their help in buying our home. They were always available on the phone, explained every step in simple terms, and were very understanding even though we didn’t know the process well. Everything was arranged within the timeframes that suited us. True professionals! Highly recommended. Thanks guys

Pasha · 17 August 2025

★★★★★ 5/5

Trustpilot

Quick and Easy

The service I got from Ash was exceptional.

Tej · 22 September 2026

★★★★★ 4/5

Trustpilot

Overall good experience with Foxtons

Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.

Daniel · 24 June 2026

★★★★★ 5/5

Google

Sam has been a fantastic real estate agent in our flat hunt. He's friendly, helpful, and takes the initiative to find us the perfect place. Sam asks great questions to understand our needs and tailors his suggestions accordingly. He's even scheduled few visit for the same day and drove us around, making this whole process stress-free. Highly recommend!

Isabella · 15 May 2024