Ernest-Brooks International Tower Hamlets reviews

★★★★★ 5/5

Google

From start to finish Oliver’s help and responsiveness was memorable in every way. I did appreciate his honesty (which, truth to be told, is quite rare with most of the agents…) He was also very responsive. He was able to respond to my questions even after hours. In addition, he did put me in touch with members of his team/ other agency departments very promptly, as required in the circumstances. I was very happy to deal with Oliver and glad to recommend him to any prospective clients. Many thanks, Oliver, and hope to deal with you in the future. All the best!PositiveResponsiveness, Quality, Professionalism

Vitalija · 25 October 2021

★★★★★ 5/5

Facebook

Kudos to the CEO, a tight ship. Worked with Elliot Rainbow on a land deal and Craig Kelly on various investment purchases, these guys run a tight ship!

Jessica · 26 March 2022

★★★★★ 5/5

Google

We found Imran to be very pro-active and he found us tenants within days, having negotiated 6 months' rent to be paid in advance. His confident demeanor assured us that he was the right person to look after our property.

Gurdip · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly recommended - Craig, Ernest Brooks

This is the first time that we bought UK property. It was very impressive to have Mr Craig Kelly, the New Homes & Investment Manager from Ernest Brook help us close the deal very efficiently within two days. Craig responded to our questions swiftly. Craig’s professional advice and information is especially crucial for us as an oversea buyer. We would definitely recommend our friends and relatives to approach Craig and seek his support for buying, selling or letting their properties. Thanks again for Craig’s assistance in the buying process!

Mr · 22 September 2021

★★★★★ 5/5

Trustpilot

Very Impressed with the Service Provided

Contacted Ernest-Brooks London and spoke to Mr Craig Kelly, Manager of the New Homes & Investment about a property in Millbank Quarter advertised on the website, made an offer; he contacted the overseas Vendor and subsequently came back to me the following day conveying the Vendor's comments and gave me a suggestion of an alternative offer which I agreed. This was conveyed back to the Vendor and a few hours later, he came back to me and informed that the offer has been accepted, this he followed by sending me in writing a formal offer clearly stating all other requirements for me to fulfill. I subsequently went to meet Craig in his office and handed over all the required documents and the reservation deposit payment receipt to complete the purchase offer. This is now handed down to the Sales Progressor who will progress the file through to completion. All this was completed in 2 days. I am most impressed of the efficient and professional service provided to me by Craig and his prompt action in handling the matter. Thank you, Craig.

EC · 17 September 2021

★★★★★ 5/5

Trustpilot

Many thanks for your help Oliver.

Mr Oliver Gates has been helping a lot during our first-home searching process. He is very patient, considerate, and truly understand what we are looking for. Many thanks for your help Oliver.

Phoebe · 10 September 2021

★★★★★ 5/5

Google

We massively benefited from the efficiency and warmth we experienced from Ernest-Brooks and specifically Elliot Rainbow and his team. This started from the quality of our floor plan and photos, through managing inquiries, culminating in a Sale STC in five days!

Ben · 26 October 2018

★★★★★ 5/5

Google

My agent Jason was really helpful and friendly. I only came for a viewing but his knowledge on the apartment and the surrounding area was impressive. I would definitely recommend Ernest Brooks to anyone looking to rent or buy.

Noel · 26 October 2019

★★★★★ 5/5

Trustpilot

Anthony provided me great service and…

Anthony provided me great service and did a great job. Anthony is willing to go extra mile to deliver what client needs and being very responsive, patient and professional. I am very appreciated. Thank you

Josephine · 2 December 2020

★★★★★ 5/5

Google

Jack and the team were great when selling our property. Communication from Jack was always polite and we were updated quickly on progress to do with the sale. Thank you to you all for all of your help.

Collette · 26 October 2019

★★★★★ 5/5

Google

We’ve had a great experience with Ernest Brooks during our ~2 year tenancy. We have been particularly impressed with the service received from Ollie & Mark in the final 2 months of our tenancy.

Emillie · 9 January 2025

★★★★★ 5/5

Google

Very helpful, thorough, competent and extremely professional property consultants. Big thanks to Jason Ung who was my designated go-to guy for all my queries. Hassle-free and very coordinated as far as processes are concerned. Would recommend them to everyone.

Asad · 26 October 2018

★★★★★ 5/5

Google

I have been dealing with Imran Adam and I give him 5 star for his professionalism, behaviour, interaction, availability and for putting to me all options without pressurizing me into any particular one. He understands rental and sales market perfectly and has been super helpful in every way. I am just sorry I didn't find him earlier!

Rajat · 25 October 2023

★★★★★ 5/5

Trustpilot

Emma provided an excellent service…

Emma provided an excellent service guiding me through placing an offer on my first property. Emma was very responsive, patient and professional, it was an absolute pleasure working with her. Thank you!

Arabella · 3 February 2021

★★★★★ 5/5

Google

I've been extremely happy with the service, especially as expat coming to London. E-B guys, I was lucky to work with Jason, were able to arrange an apartment viewing very quickly (in a matter of hours if I recall correctly) in the building I wanted according to all the mentioned criteria . Again, as an expat, it has been very helpful to have E-B agent guiding me through the process of making an offer, validating the references etc. in the shortest time possible (as I had to still go back to my country of origin). E-B agent was also very direct in communication with no attempts to stretch contract length, price etc (which I actually experienced with other agency), but was able to suggest a good compromise with the landlord. Overall, my experience with EB has been extremely positive, I feel like I can rely on these guys as my trusted advisors in terms of my property needs and wants.PositiveResponsiveness, Quality, Professionalism, Value

Jevgenijs · 23 November 2020

★★★★★ 5/5

Facebook

Extremely happy with the service, as expat with minor knowledge on central london I was lucky to work with Radya and Michael, they were able to arrange an apartment viewing very quickly (in a matter of hours if I recall correctly) I made an offer and they were straight to validating the references etc. I move in next week (in lockdown) and am sure the same service will continue. EB all round has been extremely positive, I feel like I can rely on these guys.

Ava · 8 November 2020

★★★★★ 5/5

Google

The best property agency I've come across: and that is among the three countries I've lived throughout my life so far! Finding the suitable property was flawless with their help and the services is of utmost professionalism. I was trying to find a home after graduating uni near my future office. My property consultant Yujin Ee was extremely helpful throughout the whole process and negotiated the perfect deal with the flat owner, and also gave me a few very useful tips for getting around the new neighbourhood. My new home was handed over to in perfect condition with a full set of high quality furniture. Compared to the very bad experiences my friends have told me about renting a flat with many other property agencies, I have literally nothing to be unhappy about at all. Highly recommend to anyone finding a home in London!

Siqi · 25 October 2020

★★★★★ 5/5

Trustpilot

Great service for expat!

I've been extremely happy with the service, especially as expat coming to London. E-B guys were able to arrange an apartment viewing very quickly (in a matter of hours if I recall correctly) in the building I wanted according to all the mentioned criteria . Again, as an expat, it has been very helpful to have E-B agent guiding me through the process of making an offer, validating the references etc. in the shortest time possible (as I had to still go back to my country of origin). E-B agent was also very direct in communication with no attempts to stretch contract length, price etc (which I actually experienced with other agency), but was able to suggest a good compromise with the landlord. Overall, my experience with EB has been extremely positive, I feel like I can rely on these guys as my trusted advisors in terms of my property needs and wants.

Jevgenijs · 6 September 2020

★★★★★ 5/5

Trustpilot

Fantastic- 5 star experience

I had a fantastic experience with Ernest-Brooks. Elliot and Samantha were absolutely fantastic, always super attentive and genuinely concerned about making sure the entire process would run smoothly.Highly recommend them!

Cibelle · 23 February 2021

★★★★★ 5/5

Google

Bradley was extremely informative and helpful; he kept me up-to-date every step of the way and attended to my queries without any delay. I highly recommend their services and had a great pleasure doing business with them.

Cindy · 26 October 2017

★★★★★ 5/5

Google

Our experience with Ernest-Brooks was amazing. Jason, our agent, was very helpful, responsive, transparent and really helped push the deal to closure. Joanna, our Property Manager, and her team were very helpful and transparent in our onboarding process. The handover was very professional. Both Jason and Joanna answered every question we had and were patient through the process and were factual.This was our best experience in our time in the UK.PositiveResponsiveness, Quality, Professionalism, Value

Kartik · 25 October 2021

★★★★★ 5/5

Facebook

Thanks to Elliot for an absolutely seamless purchase. The EB team were excellent, professional and extremely responsive, and I hope our relationship continues.

Anna · 23 March 2022

★★★★★ 5/5

Google

My experience with Edward was amazing! He has always been so responsive to messages, emails and very helpful with all the queries I had.

Sonia · 13 January 2022

★★★★★ 5/5

Facebook

The whole process was smooth and quick, thanks to the great service Ernest Brooks provides! Maciej and Phoebe were particularly very helpful :)

Brandon · 3 March 2022