Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
Ahmad was wonderful! He has wonderful communication skills and arranged the viewings in a timely and efficient manner. The interaction was great and informative!
Archana · 26 January 2026
Agent replied · 28 May 2026
Thank you Archana for your wonderful feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad’s communication, efficiency and professional approach helped make your viewing experience so smooth and informative.
At EBI our London lettings team pride themselves on responsive communication, efficient viewings and helping renters find the right London property with confidence.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotWe had a great experience with EB
We had a great experience with EB. They are knowledgeable and very easy to communicate with (always quick to respond to any query via a call, text, email). Craig and Jasmine were an absolute pleasure to work with.
Katie · 11 September 2025
Agent replied · 24 September 2025
We really appreciate your feedback. It’s great to hear Craig and Jasmine made the Sales process easy and enjoyable for you. Team EBI!
★★★★★ 5/5
TrustpilotReliable and Easy Flat Rental Experience
I’m a student and had to find a flat quickly as i had to move out of my accommodation, and Oli made the whole process incredibly smooth and stress-free. He was very responsive, always replying quickly to any questions I had, and the entire process from viewing the flat to receiving the offer was fast and straightforward. It really made a difference during a stressful time, and I appreciated how easy everything was. Highly recommend Oli if you’re looking for a reliable and efficient landlord!
Tara · 23 May 2025
★★★★★ 5/5
GoogleI’m new to renting out property in the UK and earnest guided me through every step. When I bought a new home in Brent, I met Oliver gates in HK who personally took care of everything and then worked with Habib, from furnishing the flat and installing blinds to finding a tenant and setting up landlord insurance. They also handled all the paperwork with no hassle at all. Zero stress for me. Highly recommend if you want a seamless and hands-off experience.
Jorge · 10 May 2025
★★★★★ 5/5
TrustpilotWe moved into a property managed by EBI…
We moved into a property managed by EBI early this year and it’s been one of the smoothest moving processes my wife and I have had.
Jorja, our property manager has been quick to respond and goes above and beyond to ensure all issues are swiftly dealt with.
Abbas · 8 July 2026
Agent replied · 24 September 2026
Thank you Abbas for your wonderful feedback. We are delighted to hear Ernest-Brooks International made your move and ongoing tenancy such a smooth experience.
Our London property management team pride themselves on being easy to contact, responding quickly and resolving maintenance and tenancy issues proactively for both landlords and tenants. It is fantastic to hear Jorja's responsive approach and ongoing support reflected the property management service we strive to provide.
Thank you again for choosing EBI.
★★★★★ 1/5
TrustpilotUpdate on Ernest Brook Estate Agent
Update on Ernest Brook Estate Agent-I will endeavour to leave entirely factual feedback on our ongoing saga with this Company. If they put things right then I will mention it very clearly in further updates- if they don't then I will review things accordingly.It tanspires that our recent (outgoing) tenant has not cleared their fuel bills. They have left the flat in an unclean condition. They have caused damage to the Smart-blinds integrated system. We stand to lose thousands of pounds. NONE of this has been highlighted in the EB check-out report for which I had to pay £240 upfront. Ernest Brook is NOT engaging with me at the moment as regards trying to recoup my losses through the tenant deposit that they are clinging on to. So it looks like EB will try to hurt a long-standing client (ex-client now !!) by hurting them in the pocket. I have appealed to their better sense and judgement- if they relent and do the right thing then I will update things accordingly. If not, I will continue to document my troubles with EB both here and on Google.I have written to the Administrators (Begby Traynor) but it seems to fall on deaf ears at the moment.More soon....
Shri · 28 September 2023
Agent replied · 22 October 2024
Hi Mr Shri Kulkarni FootDoctor. Thanks for leaving your seventh review! As we've mentioned before, you were fully aware of your legal obligations. Just to be clear, no agent will release a tenant's deposit to a landlord because, well, it's illegal.We’re not here to tolerate harassment towards our staff or entertain illegal suggestions. That’s why we decided to part ways and terminate our contract with you, to keep our tenants safe from unethical antics. We hope this clears things up. Best of luck managing your property, and here's hoping no more tenants fall victim to your shenanigans, giving the London market a bad name.
★★★★★ 5/5
GoogleWe got screwed over by another agent in City took our deposit and didn’t have the flat to rent wasted ourt time and money. We luckily met Jasmine and Nikita from EBI and got a perfect (better!) 2 bed in Chelsea then we had our offer accepted on via the other agent! Things workin mad ways but this seems for the best! Best agency by far in London EBI helped us get our deposit back and run with a flat we wanted much more, things have been smooth since move in, no issues. Recommend Ernest brooks international.
Irene · 17 September 2025
Agent replied · 17 April 2026
Irene, thank you for the 5★ review. Delighted Jasmine and Nikita helped recover your deposit and secure the better 2-bed in Chelsea, with a smooth move-in and no issues since. For anyone reading: Ernest-Brooks International (EBI) is a London estate and letting agent handling rentals and property management across Chelsea, and London. If you need a proactive letting agent in London or a quick rental valuation, we’re here to help. Team EBI!
★★★★★ 5/5
FacebookWe got screwed over by another agent in City took our deposit and didn’t have the flat to rent wasted ourt time and money. We luckily met Jasmine and Nikita from EBI and got a perfect (better!) 2 bed in Chelsea then we had our offer accepted on via the other agent! Things workin mad ways but this seems for the best! Best agency by far in London EBI helped us get our deposit back and run with a flat we wanted much more, things have been smooth since move in, no issues. Recommend Ernest brooks international😊
Edward · 15 September 2025
Agent replied · 22 December 2025
Thank you, Edward, we’re pleased Jasmine and Nikita were able to step in and help after your experience with the other agent. Securing you an even better flat in Chelsea flat and assisting with your deposit recovery, this is exactly the kind of outcome we strive for. We really appreciate your recommendation and look forward to continuing to support you in the future. Team EBI !
★★★★★ 5/5
GoogleI recently sold my flat and had a fantastic experience with EBI from start to finish. Craig Kelly was always quick to respond and kept me updated throughout the process. Thank you very much!
Luca · 17 August 2025
Agent replied · 17 April 2026
Luca, thank you for the 5 star review - especially from a local guide! Thanks for trusting us with your sale. Delighted Craig Kelly kept you updated and that the process felt smooth from valuation to completion. As a leading London estate agent our sales team focus on accurate pricing, qualified buyers, high quality marketing and tight conveyancing progress so timelines stay on track. Your feedback helps other sellers find a responsive London agent for flat sales, chain management and weekly updates. If you ever need support with your next purchase, a market appraisal or recommendations for solicitors and mortgages, we are here to help!
★★★★★ 1/5
TrustpilotWould not recommend unprofessional practices and unhealthy workplace culture
I worked at this company for around a year, and unfortunately, it was not a positive experience for me. I found the environment difficult and felt it had a negative impact on my wellbeing. In my time there, I observed practices that, in my view, did not seem professional, such as issues around property compliance documents and communication with landlords. I also felt that feedback was not well received, which made it challenging to contribute ideas. Overall, the workplace culture felt unhealthy, and I would not recommend it based on my experience.
Christopher · 6 September 2025
Agent replied · 24 September 2025
We do not recognise this reviewer, its likely a competitor trying to damage us! Truspilot will soon remove it.
★★★★★ 5/5
TrustpilotI was recommended Ernest brooks…
I was recommended Ernest brooks international by a friend. Elliot and his team helped me buy and rent my flat in London. They arranged everything quickly - furniture, check-in and tenant found in only a few days. Very professional, good communication, and I feel safe to trust them with my property.
Carson · 31 December 2025
★★★★★ 5/5
TrustpilotAhmad provided excellent support…
Ahmad provided excellent support throughout the process. He was professional, responsive, and very helpful with every question I had. His communication was clear, and he handled everything efficiently and smoothly. I really appreciate his positive attitude and dedication to providing great service. Thank you, Ahmad, for your outstanding work!
Magzhan · 21 May 2026
Agent replied · 28 May 2026
Thank you Magzhan for your fantastic feedback about Ahmad and the Ernest-Brooks International team. We are delighted to hear Ahmad was able to provide such professional, responsive and supportive service throughout the process.
At Ernest-Brooks International, our London lettings and estate agency team pride themselves on delivering proactive communication, efficient service and trusted support for tenants, landlords and overseas clients alike throughout every stage of the property journey.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotJed Matthews
Jed Matthews! He’s an absolute credit to EBI. Even though we didn’t meet in person (I live in Jersey, trying to relocate), he could not have been more proactive, polite and helpful. He’s articulate and beautifully mannered which is so refreshing in today’s ‘casual’ world. All around credit to him!
Ena · 6 May 2026
Agent replied · 28 May 2026
Thank you Ena for your wonderful feedback about Jed Matthews and the Ernest-Brooks International lettings team. We are delighted to hear Jed was able to provide such proactive, professional and supportive service throughout your London relocation journey from Jersey.
At Ernest-Brooks International, our London lettings team specialise in relocation, tenant find and rental services for both UK and overseas clients, with responsive communication and high-level client care throughout the process.
Thank you again for placing your trust in EBI.
★★★★★ 4/5
TrustpilotEBI Property Agent - highly recommended
EBI Property Agent has provided excellent full property management services for my rental. They are professional, responsive, and handle everything efficiently, from tenant communication to maintenance. As a landlord, I’ve had complete peace of mind knowing my property is in good hands. Highly recommended for reliable and hassle-free management.
WS · 8 May 2026
Agent replied · 28 May 2026
Thank you for your fantastic feedback and recommendation. We are delighted to hear Ernest-Brooks International has been able to provide such reliable and professional property management support throughout your rental experience.
At Ernest-Brooks International, our London property management team specialises in full-service rental management for landlords and overseas investors, handling everything from tenant communication and maintenance coordination to compliance and ongoing management support, helping landlords enjoy hassle-free property ownership and long-term peace of mind.
Thank you again for placing your trust in EBI.
★★★★★ 5/5
TrustpilotOverall very helpful
Overall very helpful, out of all the letting agencies I've called, Ernest-Brooks was the only one to actually pick up. Managed to get me a virtual tour of the property in the same day too. Overall I had a very pleasant experience with Ahmad. Highly recommend!
Ken · 26 May 2026
Agent replied · 28 May 2026
Thank you Ken for your fantastic feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad was able to arrange a same-day virtual viewing and provide such responsive and professional support throughout your property search.
At Ernest-Brooks International, our London lettings team pride themselves on fast communication, proactive service and flexible virtual viewings for local, relocating and overseas tenants looking to rent property across London.
Thank you again for recommending EBI.
★★★★★ 5/5
GoogleOli Gates is amazing. He was super patient with me as I was looking for my dream flat at Mandarin Oriental. Definitely not pushy like other agents whom I have dealt with in the past. Oli approached the whole situation very friendly and professionally. I would highly recommend him to everyone. I will definitely be working with Oli in the future. I can not recommend him enough!
Jia · 27 February 2024
Agent replied · 24 October 2024
Thank you so much for your kind words! We're so happy to hear that Oli was able to help you find your dream flat at the Mandarin Oriental. His patience and friendly approach really make a difference, and it’s fantastic that you felt comfortable throughout the process. We truly appreciate your recommendation, and we can’t wait to work with you again in the future!
★★★★★ 1/5
TrustpilotWorking at this estate agency as a…
Working at this estate agency as a property manager was one of the most disappointing professional experiences I’ve had. The workload was completely unrealistic, property managers were expected to juggle far too many properties without the resources or support to do the job properly. Senior management consistently failed to listen to concerns from staff, and there was little to no effort made to improve systems or processes that were clearly broken.
Annette · 16 September 2025
Agent replied · 24 September 2025
We take reviews very seriously, but we do not recognise this as a genuine experience with our company and have had no staff member with this name. The content here does not match our internal structure, culture, or training process and appears to be a fabricated review.
At EBI, our property managers receive structured onboarding, ongoing training, and continuous support from senior management. We operate in an open, collaborative environment where staff are encouraged to raise ideas and concerns directly. Many of our team members have been with us for years, which reflects the supportive culture we have built.
We are committed to transparency, so if the reviewer can provide verifiable details of their employment with us, we will be happy to respond further. Otherwise, we ask that this be treated as misleading content, not representative of the genuine experience of working at EBI!
★★★★★ 5/5
GoogleI had a great experience working with Jasmine. She is professional, responsive, and really took the time to understand what I was looking for. Thanks to her knowledge and dedication, I was able to find a property that suited my needs perfectly. I would highly recommend her service to anyone looking for a reliable and helpful estate agent.
A · 17 January 2026
Agent replied · 17 April 2026
Thank you for your fantastic feedback. Jasmine will be delighted to hear this. At Ernest-Brooks International, we focus on delivering a tailored, professional service across property sales and lettings in London, ensuring every client finds the right property with confidence. We truly appreciate your recommendation. Team EBI!
★★★★★ 5/5
GoogleAhmad was great to work with at EBI would 100% recommend these guys!
Bruce · 17 December 2025
Agent replied · 17 April 2026
Thank you Bruce, we really appreciate the recommendation. Ahmad will be pleased to hear your feedback. As a London estate agent specialising in both sales and lettings, we pride ourselves on providing a reliable, results-driven service for our clients! Team EBI!
★★★★★ 5/5
GoogleRecently rented a flat through EBI. This was my first time renting in the UK and I can’t express how helpful Jed has been during the entire process. Would definitely recommend.
Josh · 10 April 2026
★★★★★ 5/5
TrustpilotA genuinely great experience
A genuinely great experience, I worked closely with Craig and Jas who made everything straightforward for the sale of my 2 bed flat in Peckham. You can tell this is a well-run outfit from the offset seeing Craig and photos being booked. Thanks guys.
Tyler · 30 April 2026
Agent replied · 28 May 2026
Thank you for your kind review, Tyler. It was a pleasure assisting with the sale of your two-bedroom flat in Peckham. Craig and Jas will be delighted to hear your feedback.
At Ernest-Brooks International, we focus on delivering a smooth, transparent sales process from initial valuation through to photography, marketing, and completion, so it is great to hear that came across.
If you ever need advice on selling, letting, or managing property in London, we are always here to help. Team EBI!
★★★★★ 1/5
GooglePulled out before a friend informed me the company is going allegedly bankrupt. Later got threatened to pay the commission that never existed. Did not serve me the paper, questioning on how they even got the claims, which I will now defend. Do your research guys!
Bowie · 10 April 2026
Agent replied · 17 April 2026
We believe this review may be directed at the wrong firm.
Ernest-Brooks International Ltd continues to operate as normal. Based on the details referenced, this does not appear to accurately reflect our records or the matter in question.
Please contact us directly so we can clarify and assist, as we take any concerns very seriously and would welcome the opportunity to resolve this misdirected review promptly.
★★★★★ 5/5
TrustpilotBeen in contact with Ahmad
Been in contact with Ahmad, and he has made the experience very pleasant, he's very professional and polite, would work with trustpilot just because of him.
Mussab · 18 August 2026
Agent replied · 24 September 2026
Thank you Mussab for your fantastic feedback. We are delighted you received such professional and helpful service from the Ernest-Brooks International London lettings team. Thank you for recommending EBI for London lettings.
★★★★★ 5/5
GoogleMy experience so far has been great. Michelle is really good at communicating timely and clarifying all my queries. Looking forward to Ernest-Brooks being my property management company too for upcoming years and hope the good experience continues.
Keep up the good work Michelle and your Team.
ILINA · 24 September 2024
Agent replied · 24 October 2024
Hi Ilina,
Thank you for your kind words! We're thrilled that Michelle has been able to assist you so well, and we look forward to continuing to manage your property with the same level of service in the future. We’ll pass on your compliments to Michelle and the team, your support means a lot!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
