Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot10/10
I recently had the pleasure of working with Oliver on the sale of my property, and I can't recommend him highly enough. From the outset, Oliver was incredibly professional and attentive, guiding me through every step of the process with clear communication and expert advice. His knowledge of the market was impressive, and he worked tirelessly to secure a sale that exceeded my expectations. Oliver’s dedication and proactive approach made the entire experience smooth and stress-free. If you’re looking for a top-notch estate agent, Oliver is the one to call.
Hannah · 28 August 2024
★★★★★ 5/5
TrustpilotI am in communication with Jasmine…
I am in communication with Jasmine Clayton. she gave me great guidance on properties Which I undermined, shed had the patience to address all my question and to facilitate all viewings required and last but not least she's amazing with communication and the stakeholder management between parties.
Hristo · 3 March 2026
Agent replied · 28 May 2026
Thank you, Hristo, for your review. We are pleased to hear Jasmine provided clear guidance and supported you throughout your search.
At EBI, as a London estate agent, we focus on strong communication, efficient viewings, and managing all parties smoothly to help buyers and tenants secure the right property in the London market.
We appreciate your feedback and are glad we could assist! Team EBI
★★★★★ 1/5
TrustpilotI have not yet received rental payments…
I have not yet received rental payments for my property in Elephant & Castle. I own a property developed by Lendlease. I came across EBI during a visit to London. I appointed them to find a tenant and manage the property, which they did successfully for the first three months. However, after that period, my rental payments stopped, and communication with me became very limited.
Xin · 18 September 2025
Agent replied · 24 September 2025
We have no client with this name past or present and its a brand new Trustpilot user - we believe its a competitor and when it cant be verified it will be removed!
★★★★★ 5/5
TrustpilotGood experience
I spoke to Ahmad, who was very helpful and responsive. He also kept me up to date with properties that were new to the market.
Ksenia · 16 April 2026
★★★★★ 5/5
TrustpilotJasmine has shown me some lovely flats
Jasmine has shown me some lovely flats. She has always been on time and able to answer any questions I have had. She has always been keen and enthusiastic. A true professional. Thanks Jasmine
Mr · 30 January 2026
★★★★★ 5/5
TrustpilotGreat communication
Great communication, regular updates, and no fluff. Nikita kept me informed at all times and found great tenants. EBI really care about service, completely different experience to other agents I’ve used. Hands down best agent I have dealt with!!!
Logan · 1 December 2025
★★★★★ 5/5
GoogleThe words..... 'Estate Agent' normally sends shivers down your spine. That was certainly my experience with the firm I used prior to Ernest Brooks International. I want to shout from the rooftop about this company! Here are a few words to describe my experience. Honest, Professional, Helpful, Kind and Empathetic. They made me feel like I was their only client. Particularly want to sing the praises of Samantha and Paul. They sold my flat within a week, and really helped progress the sale through to completion, having to mitigate it all through a pandemic. Honestly if you have a property to sell in London do not use anyone else!
Georgina · 25 October 2021
Agent replied · 24 October 2024
Thank you very much indeed for the kind words Georgina!
Wishing you all the best from the EBI family!
★★★★★ 5/5
GoogleUpdate: we just completed the purchase of our property today. Samantha and her team are the best advisors I could imagine. She is so responsive, hard-working, and professional. We had a lot of problems and difficulties during the process, Samantha was always there for us and provided the best solutions. I really like her and she earned my trust and respect.
Elliot and Craig are very professional and responsive. They did an amazing job, helped us buy our first property in UK. The negotiation process was difficult but they helped us get a good price for a really nice unit. We are happy to work with them again - hopefully soon!
Lisa · 25 October 2021
Agent replied · 24 October 2024
Dear Lisa
Thank you very much indeed for your kind words and support.
Stay well and safe!
★★★★★ 5/5
GoogleI worked with Zhiqi to look for a property and she is the absolute champion! I personally worked with multiple agents before but nothing compares to her. She responses within minutes with all the details/photos/brochures about the properties and cares about your personal taste. She even explain to me how mortgage works or why an option is a good investment. Basically, you don't have a lift a finger! Highly recommendedPositiveResponsiveness, Quality, Professionalism
Nhan · 25 October 2022
Agent replied · 24 October 2024
Thank you for the kind review! Zhiqi is indeed an Ernest-Brooks superstar! Hope you enjoy your new property! Team EB
★★★★★ 5/5
TrustpilotJasmine handled the sale of my property…
Jasmine handled the sale of my property with a lot of attention, giving me constant updates and feedback from buyers.
Jonathan · 24 August 2026
Agent replied · 24 September 2026
Thank you Jonathan for your fantastic feedback and for trusting Ernest-Brooks International with the sale of your London property.
We are delighted our London sales team kept you closely informed with regular updates and buyer feedback throughout the sale. EBI regularly supports property owners based in London and Asia with selling their London properties, providing responsive communication and experienced local representation in London.
Thank you for recommending Ernest-Brooks International.
★★★★★ 5/5
GoogleWe had a terrible situation with another central London agent who took our holding deposit but didn’t actually have the flat available. Thankfully we came across Nikita at EBI who madre whole process has been smooth and stress free since fining new flat for us. Best agent we’ve used in London.
Yolando · 17 December 2025
Agent replied · 17 April 2026
Thank you Yolanda, we’re really pleased we could support you after your previous experience. At Ernest-Brooks International, we pride ourselves on providing a transparent and professional lettings service across London, ensuring deposits, compliance and tenancy processes are handled correctly from start to finish. Team EBI!!
★★★★★ 5/5
TrustpilotI highly recommend Ahmad as an agent
I highly recommend Ahmad as an agent! He was extremely efficient and responsive throughout the process of finding a property. He understood our requirements quickly and provided options that perfectly matched our needs. His enthusiasm and professionalism made the experience smooth and stress-free.
Li · 16 September 2025
★★★★★ 1/5
GoogleMy name is Ruijiao(Chloe) Ma and I deeply regret renting through this agency. They pushed me to move into a flat right before Christmas that was clearly not ready. The property had a severe odor issue, which has been ongoing and was not disclosed prior to my move-in by the EBI agents(Oliver Gates and Jonathan Wentworth-James). This issue would have significantly influenced my decision to rent. To make matters worse, the wall painting was incomplete, and instead of finishing it before my move-in, they scheduled it after I had already moved in. Staying in a flat with ongoing painting work poses potential health risks due to paint fumes, further adding to the unacceptable conditions.
While they claim the odor is the developer's responsibility, this problem has clearly persisted for some time. The agency failed to disclose it beforehand, breaching basic consumer rights and trust. Communication has been inconsistent, and I’ve had to repeatedly follow up to address problems that should have been resolved before handing over the keys.
For an agency that charges a premium, this level of service and lack of accountability is appalling. I would strongly advise others to avoid renting through this agency if you expect transparency, professionalism, and properties delivered in proper condition.
Updated review:
The CEO of this agency Elliot attempted to threaten me with legal action to remove my truthful review. I will not be silenced. It’s worth noting that this agency has many other one-star reviews on Google and Trustpilot from people experiencing horrible problems with their lack of service and accountability.
Chloe · 5 January 2025
Agent replied · 12 January 2025
Ruijiao, We are disappointed to see your review, which contains several inaccuracies and misrepresentations. At EBI, we strive to provide a professional and transparent service. However, we must clarify and address the points you have raised, as well as provide context for other readers.
Move-in Date
You were not "pushed" to move in before Christmas. The move-in date was proposed by YOU and approved by the landlord. At no point were you pressured or coerced. The suggestion that you were forced into this timeline is entirely false.
Odour Issue
The odour you reference is a building-wide issue caused by a developer pipework defect, which has affected multiple units in the building. This issue arose after your tenancy commenced and was communicated to you immediately once we became aware. Neither the landlord nor our agency had prior knowledge of this issue. We have actively liaised with the developer on your behalf to address this concern.
Wall Painting and Health Risks
The "incomplete painting" relates to a small 3-inch area behind a coat hook where touch-up paint was required. This was clearly communicated to you before your move-in. Claims that this poses "health risks" or renders the property uninhabitable are grossly exaggerated. We have already scheduled the touch-up at the earliest available date, despite this being a minor cosmetic issue.
Transparency and Communication
We have responded promptly to your concerns, often within minutes of receiving your emails. For example:
Your initial email regarding the odour was acknowledged and responded to the same day.
Repairs and updates have been actioned or scheduled promptly, with clear communication provided at every step.
Your claim that we failed to communicate or address issues is demonstrably untrue.
Defamation and Legal Concerns
Your statement that our CEO "threatened" legal action is also false. We highlighted that your previous review contained inaccuracies and misleading information that could harm our reputation. Such communication is standard practice to protect our business from defamatory claims.
We take all feedback seriously and remain committed to resolving any genuine issues for our tenants. However, your repeated false claims and exaggerations unfairly damage our reputation. We have acted professionally and in good faith throughout your tenancy, and your claims do not reflect the facts of the situation.
We welcome constructive dialogue but cannot allow false or defamatory statements to go unchallenged.
★★★★★ 1/5
GoogleSaw a flat for sale with Jonathan and I have put down a offer and the offer was accepted and a offer letter given, in order for this I had to pay a £1000.00 non refundable deposit. I have instructed my solicitors and paid them their fees, now today I get a call to say the vendor has a better offer even though it was suppose to be guaranteed off the market but they somehow still forwarded other offer to the vendor.
I know its not Jonothan fault but prob one of the managers.
But this is the first agent I have come across that wants a hefty deposit in order to accept offers and take it off the market.
I have now lost money on legal fees.
Will never use again
After ernest brooks responses- just to clarify I made the deposit payment on thursday 24th Sept, sent prof to Jonathan via whats app this is after payment from natwest and gets paid instantly, Monday 28th Sept in the morning got email from jonathan thanking for all the documents received and file is being passed to his colleague Samantha to progress the sale. Late Monday 28th Sept got call from Jonathan that you guys took another offer which is higher,
please explain how you received the deposit and returned within the same hour?
Why was more offers forwarded to the vendor?
If you have taken deposit from someone else why are you still advertising the property on Zoopla and other potals.
Mike · 25 October 2020
Agent replied · 24 October 2024
Dear Mr Malone,
Thank you for your updated review. We would like to clarify the situation regarding your concerns.
The seller was informed as soon as your deposit landed; however, during this time, they had already received a higher offer from another buyer who had viewed the property the week prior. As per the Estate Agency Act 1979, it is a legal requirement for agents to present all offers to the vendor, ensuring transparency and compliance.
Our records show that while the seller initially accepted your offer and was awaiting your deposit, another offer was submitted. This was communicated to you promptly, and you chose not to proceed. Once your deposit arrived, it was refunded immediately within the same hour.
We believe our team acted professionally and in full compliance with industry regulations throughout this process. Given these circumstances, we kindly request that you reconsider and remove your review, as it may not accurately reflect the service provided by EBI.
★★★★★ 5/5
GoogleWe’ve purchased two new homes in South East London via seminar in Hong Kong and were referred to EBI by a friend in HK also. Elliot arranged everything from furniture packages to snagging. Within a few days of completion, both units were furnished and tenants were secured, almost no void period. A huge comfort when managing property from overseas. If you want a London agent who handles everything end to end and is reachable WhatsApp any time, speak to them.
Michael · 17 December 2025
★★★★★ 5/5
GoogleRented through Ahmed at EBI and they were great from start to finish. The check-in was smooth, flat was spotless. I’ve dealt with a few agents before and this is the first time I’ve genuinely felt looked after. Also special thanks to Phoebe who always replies quickly and is super helpful propty manager!!!
Forrest · 11 May 2025
★★★★★ 1/5
GoogleI worked with Jason for lettings. Totally bad experience as not professional and many word change. After a lot of negotiation and after paying the one week deposit he changes his words and he totally wasted my time after the chosen property and set price. I’m totally not happy and I totally don’t recommend him or this company. There are way more better agents in London that are more professional and actually want to help their customers.NegativeQuality, Professionalism, Value
Batool · 25 October 2020
Agent replied · 24 October 2024
Dear Batool
We are sorry to hear about your experience you had with us, we take customer feedback very seriously.
As you are aware your offer was declined by the landlord not us. I would like to outline we cannot make decisions on behalf of our landlords and ultimately our job is to make both parties happy during the negotiation stage.
We do not agree with your comments in the review as we did our upmost to agree this deal on your behalf, however the landlord was not inclined renting their apartment to students and hence, your offer being declined. I would like you to also ask your father to remove his google review as this is a breach of Google polices as we have not conducted any business with you or him whatsoever.
★★★★★ 5/5
GoogleThank you Anthony Dorr and Ernest-Brooks team. Really happy with the professional service from viewing to handling the offer. Anthony was brilliant in showcasing the property and taking us through it. Answered every question in full detail and was honest and practical. Handled our offer approach really quick and we were able to get an offer confirmation in just a few hours. Really happy with the service and cant recommend enough.PositiveResponsiveness, Professionalism, Value
Kunal · 25 October 2021
Agent replied · 24 October 2024
Dear Kunal
Thank you very much indeed for your kind words and support.
Stay well and safe!
★★★★★ 5/5
TrustpilotErnest Brooks International managed our…
Ernest Brooks International managed our flat at The Wardian and we couldn’t recommend them more highly. The team were responsive, helpful, and consistently professional throughout our tenancy.
Risa · 8 May 2026
Agent replied · 28 May 2026
Thank you Risa for your wonderful feedback and recommendation. We are delighted to hear you had such a positive experience with Ernest-Brooks International at The Wardian and that Jorja was able to provide such attentive support throughout your tenancy.
At Ernest-Brooks International, our award-winning London property management and lettings team pride themselves on delivering responsive communication, proactive tenant support and a smooth rental experience for both local and overseas clients alike.
Thank you again for placing your trust in EBI.
★★★★★ 5/5
TrustpilotVery efficient process for a contract…
Very efficient process for a contract re-assignment purchase that had to be done on a short timeline. Craig was very responsive to all my questions about the property and price negotiations with the seller. Very professional and helpful organisation and would recommend.
Wendy · 11 May 2024
Agent replied · 22 October 2024
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. Your feedback means a lot to our team and motivates us to continue delivering the best service possible.We look forward to serving you again in the future!
★★★★★ 5/5
TrustpilotCraig our estate agent
Craig our estate agent, recommended the solicitor, which turned out to be a good choice kept us updated with all information & was in constant contact with us & our solicitor, he always answered our questions promptly, highly recommended
Debbie · 29 January 2026
Agent replied · 28 May 2026
Thank you, Debbie, for your review. We are pleased to hear Craig kept you fully updated and supported throughout the process.
At Ernest-Brooks International, we focus on proactive communication and working closely with solicitors to ensure a smooth London property sale from start to finish.
We appreciate your recommendation and are glad we could assist! Team EBI
★★★★★ 5/5
TrustpilotJasmine was our agent
Jasmine was our agent, she is so amazing. She is efficient and adaptable. We even visited the property during the Christmas period. Thanks Jasmine!
Richard · 16 January 2026
★★★★★ 5/5
GoogleI’m new to renting out property in the UK and earnest guided me through every step. When I bought a new home in Brent, I met Oliver gates in HK who personally took care of everything and then worked with Habib, from furnishing the flat and …
Roy · 17 May 2025
★★★★★ 1/5
TrustpilotI am still waiting for rent that should…
I am still waiting for rent that should have been passed on to me, even though my tenant has confirmed they made their payment. I raised this directly with the company’s CEO & Founder, but the matter has not yet been resolved. Sharing my experience here so others can make an informed decision.
Hanyi · 6 September 2025
Agent replied · 24 September 2025
Reviewer cannot be identified as a customer and has not provided verification, this is now the 7th review removed off this name. We have no landlord, tenancy or payment records matching this name or the allegation of withheld rent. The same or near-identical wording has been posted multiple times previously and removed when verification was requested. Likely a competitor!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
