Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJorja has been helpful and responsive…
Jorja has been helpful and responsive with all my queries. She has supported on all communications post my moving in to the rental flat through Ernest Brooks.
Kripa · 23 June 2026
Agent replied · 24 September 2026
Thank you Parnika for your fantastic feedback. We are delighted Linda and the Ernest-Brooks International property management team provided such excellent support throughout your tenancy.
Our London property management team pride themselves on being easy to contact, responding quickly and dealing with tenancy and maintenance matters proactively for landlords and tenants.
Thank you again for choosing EBI.
★★★★★ 5/5
TrustpilotMy Manchester apartment was handed over…
My Manchester apartment was handed over to me late last year. The previous agency did not managed to get a tenant for a few months. Then I came across EBI online and Elliot happened to be in Singapore, so we met and during our conversation, his openness and experience convinced me that he was able to help me find a tenant. His colleague, Oliver, assisted me during the engagement with EBI and promptly responded to all my queries. They managed to secure a tenant for the apartment within the month and in one viewing, I was impressed. Just wanted to express my appreciation for them to make the whole process as seamless and easy for me.
Frank · 13 May 2026
Agent replied · 28 May 2026
Thank you Frank for your fantastic feedback and for placing your trust in Elliot Rainbow, Oliver Gates and the EBI team. We are delighted to hear we were able to secure a tenant quickly and provide a smooth experience managing your investment property from Singapore.
At Ernest-Brooks International, we specialise in supporting overseas landlords with UK property lettings, tenant find and property management services, combining proactive communication, market expertise and fast tenant placement to help minimise void periods.
Thank you again for supporting EBI.
★★★★★ 5/5
TrustpilotMe and my husband are having great…
Me and my husband are having great experience with Ernest-Brooks , Jasmine is professional, friendly and patiently providing the amazingly helpful property resources, efficiently responding to any enquiries and concerns with care. Thank you so much !
Zoe · 23 March 2026
Agent replied · 28 May 2026
Thank you, Zoe, for your kind words. We are delighted to hear you and your husband had such a positive experience with Ernest-Brooks International. Jasmine’s professionalism and responsiveness are exactly what we strive to deliver.
We focus on providing a seamless London lettings and sales experience, with clear communication and efficient support for tenants, buyers, vendors and landlords alike.
We appreciate your feedback and look forward to assisting you again in the future! Team EBI
★★★★★ 5/5
TrustpilotAhmad was really lovely and…
Ahmad was really lovely and accommodating. helped me get everything sorted smoothly and made my move in process easy.
Fatimah · 31 July 2026
Agent replied · 24 September 2026
Thank you Fatimah for your wonderful feedback. We are delighted Ernest-Brooks International helped make your move-in process smooth and straightforward.
Our London lettings team pride themselves on helping renters secure the right property through professional support, responsive communication and a seamless rental experience. It is fantastic to hear Ahmad and the EBI team delivered the service we strive to provide.
Thank you again for recommending Ernest-Brooks International.
★★★★★ 4/5
TrustpilotEBI helped me sell my 2-bedroom flat in…
EBI helped me sell my 2-bedroom flat in East London in Dec 2025. I want to commend Craig Kelly who had worked very hard to make the sale a success. As I am not a UK resident and am not familiar with the process, Craig was instrumental in guiding me step-by-step and to make sure that the process is smooth and painless. He was always contactable and provided answers to my many queries. Thank you, Craig.
Kim · 11 January 2026
★★★★★ 5/5
TrustpilotWe've been working with Ernest Brooks…
We've been working with Ernest Brooks for over 2 years now. A pleasure to work with, Phoebe and team especially. I'd recommend them as a fantastic partner.
Mark · 15 May 2026
Agent replied · 28 May 2026
Thank you Mark for your continued support over the past two years. We are delighted to hear your positive feedback about Phoebe and the wider Ernest-Brooks International team.
At Ernest-Brooks International, we pride ourselves on delivering responsive property management, lettings and estate agency services across London for landlords, tenants and overseas clients alike. Thank you again for recommending EBI.
★★★★★ 5/5
GoogleI rented a home in Limehouse with Ernest Brooks. Referencing was quick, contracts handled efficiently and check-in smooth. A minor repair after move-in as door wouldn’t lock on the balcony, was sorted without any fuss or agg to our diary. Friendly team and good communication.
Danielle · 17 December 2025
Agent replied · 17 April 2026
Thank you Danielle, we’re glad you had a smooth experience. At Ernest-Brooks International, we focus on efficient lettings in London, from fast referencing to a seamless move-in process, ensuring tenants and landlords are supported at every stage. Team EBI!
★★★★★ 5/5
GoogleI rented a flat in central London over the summer and had such a great experience with the agency. Everything went so smoothly from start to finish. I want to give a special mention to Nikita Laurent, who was absolutely fantastic throughout the whole process.
Nikita was professional, friendly, and always quick to respond. The move-in was handled perfectly and the flat was spotless when I arrived. She really took care of every detail and made what could have been a stressful process from a
long distance completely effortless.
I’m so grateful for the outstanding service and would definitely recommend both the agency and Nikita to anyone looking to rent in London.
Moira · 17 November 2025
★★★★★ 4/5
TrustpilotThe whole process was made really…
The whole process was made really convenient by Blake. From viewing to the final stages, even with the quick turnaround, all went smoothly. Thanks Blake!
Saron · 11 May 2026
Agent replied · 28 May 2026
Thank you Saron for your fantastic feedback about Blake and the Ernest-Brooks International lettings team. We are delighted to hear Blake helped make the London rental process smooth, efficient and stress-free from viewing through to move-in.
At Ernest-Brooks International, our London lettings team pride themselves on responsive communication, fast turnarounds and professional tenant support throughout the rental process.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotOliver Gates has been a great help
Oliver Gates has been a great help - very responsive and resourceful - throughout the letting process. The entire team is very professional
Max · 14 May 2026
Agent replied · 28 May 2026
Thank you Max for your kind feedback about Oliver Gates and the EBI lettings team. We are delighted to hear Oli was able to provide responsive and professional support throughout the letting process.
At Ernest-Brooks International, we specialise in London lettings, tenant find and property management services for both local and overseas clients, with proactive communication and client care at the heart of what we do.
Thank you again for supporting EBI.
★★★★★ 5/5
TrustpilotSuper helpful and easy to contact!
Jasmine was super helpful and easy to contact!
Abhay · 18 August 2026
Agent replied · 24 September 2026
Thank you Mussab for your fantastic feedback. We are delighted you received such professional and helpful service from the Ernest-Brooks International London lettings team. Thank you for recommending EBI as a professional London estate agency.
★★★★★ 5/5
TrustpilotWe used Ernest-Brooks International to…
We used Ernest-Brooks International to sell our property in london city/east london and the experience was exceptional throughout… cant fault him at all! Craig Kelly’s market knowledge, valuation strategy and communication helped achieve a fantastic result… we assumed we would be low balled but we only had one lower offer and second was perfect over expectations!!. Highly recommended for London property sales and valuations these guys.
Emma · 27 May 2026
Agent replied · 28 May 2026
Thank you Emma for your fantastic feedback about Craig Kelly and the Ernest-Brooks International sales team. We are delighted to hear Craig’s market knowledge, valuation strategy and communication helped achieve such a successful result for your London City and East London property sale.
At Ernest-Brooks International, Craig Kelly and our award-winning London sales and valuations team specialise in London City and East London property sales, helping homeowners, landlords and overseas investors achieve strong results through expert pricing strategy, proactive communication and high-level estate agency service. We are also incredibly proud to have recently been recognised with Best Estate Agency Single Office London 2025 at the UK Property Awards.
Thank you again for placing your trust in EBI.
★★★★★ 5/5
TrustpilotAhmad was great
Ahmad was great, very helpful and proactive
Jason · 11 August 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback. We are delighted to hear Ahmad provided such helpful and proactive service from our London lettings team.
Thank you for choosing Ernest-Brooks International.
★★★★★ 5/5
TrustpilotProfessional team :)
Jasmine and the team have proved to be refreshing and professional in delivering expectations.
Highly recommended.
PJ May MCIOB,MASI,FICM
PAUL · 12 May 2026
Agent replied · 28 May 2026
Thank you Paul for your fantastic feedback about Jasmine Clayton and the wider EBI team. We are delighted to hear the service provided was professional, proactive and delivered to expectation throughout.
At Ernest-Brooks International, our London sales, lettings and property management teams pride themselves on delivering high-level estate agency services with responsive communication, market expertise and client care at the heart of what we do.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotEfficient, Knowledgeable, and Results-Oriented
From the very first viewing, Jasmine Clayton was very professional, approachable, and genuinely attentive to what I was looking for in a property.
Monica · 3 April 2026
Agent replied · 28 May 2026
Thank you Monica for your incredible feedback about Jasmine Clayton and the Ernest-Brooks International sales team. We are delighted to hear Jasmine’s professionalism, communication and market knowledge helped make your London property search and buying experience so smooth and successful.
At Ernest-Brooks International, Jasmine Clayton and our award-winning London sales and estate agency team pride themselves on helping buyers, homeowners and investors secure the right London property through honest advice, expert market insight, responsive communication and high-level client service. It is fantastic to hear Jasmine’s knowledgeable and results-driven approach helped you find a property you truly love.
We are also incredibly proud to have recently been recognised with Best Estate Agency Single Office London 2025 at the UK Property Awards.
Thank you again for placing your trust in EBI and for recommending Jasmine and the team.
★★★★★ 5/5
TrustpilotGreat support from Jasmine
Jasmine has been a great person to work with - proactive approach, punctual and easy to communicate with. Great standards of service. I can highly recommend her to other house buyers.
Gosia · 27 January 2026
Agent replied · 28 May 2026
Thank you Gosia for your fantastic feedback about Jasmine Clayton and the Ernest-Brooks International sales team. We are delighted to hear Jasmine’s proactive communication, professionalism and support made your property buying experience such a positive one.
At Ernest-Brooks International, our London sales and estate agency team pride themselves on helping house buyers, homeowners and investors through responsive communication, expert guidance and high-level client service throughout the buying process.
Thank you again for recommending Jasmine and EBI.
★★★★★ 1/5
GoogleErnest brooks owes me £55 and not refunded the money as yet. The deposit has been refunded to the tenant but no refund was made to the landlord.
Ernest brooks continually chased me for commission management which was due and refused to refund me as claimed that I owed them 2 years of management which isn't true. This is because the tenant has moved out after a year but refused to refund any of money.
I would avoid this agent at all cost. There is no reason to withhold money not due to them. They refunded all the deposit to the tenant although the tenancy has not ended yet.
Mayli · 27 May 2024
Agent replied · 24 October 2024
Thank you for your feedback. To clarify, deposits can only be refunded with the agreement of both the landlord and tenant, in line with legal regulations. Unfortunately, without the tenant’s agreement, we could not release the £55 at the time you requested it. Regarding management fees, these were invoiced per the terms of your contract. If you have further questions or need assistance, please contact us directly so we can review and resolve any concerns.
★★★★★ 5/5
TrustpilotFaced a potential non-payment issue…
Faced a potential non-payment issue with a tenant introduced by another agent, Elliot stepped in with great advice. He then set up and arranged landlord insurance and helped recover the rent. Very reassuring to have such a capable team on side. And thanks to Linda with the renewal ! WhatsApp updates, fast replies and no chasing. I’ve used other agents but this is the most professional I’ve seen.
Bailey · 2 December 2025
★★★★★ 5/5
TrustpilotAhmad was great to work with and would…
Ahmad was great to work with and would 100% recommend to anyone looking for a place!
Dr · 13 May 2026
Agent replied · 28 May 2026
Thank you for your kind feedback about Ahmad. We are delighted to hear he was able to provide such a positive experience throughout your property search.
At Ernest-Brooks International, our London lettings team pride themselves on delivering professional service, responsive communication and trusted support for tenants, landlords and overseas clients alike.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotAhmad has been super helpful in sharing…
Ahmad has been super helpful in sharing the available properties, organising the viewings etc. He has been very open and transparent regarding all the aspects.
Abhi · 18 February 2026
Agent replied · 28 May 2026
Thank you, Abhi, for your review. We are pleased to hear Ahmad was helpful, transparent and proactive in arranging viewings and sharing suitable properties.
At Ernest-Brooks International, as a London letting agent and estate agent, we focus on clear communication and making the renting or buying process in London as straightforward and efficient as possible.
We appreciate your feedback and are glad we could assist! Team EBI
★★★★★ 5/5
GoogleMichelle Bacon. Absolute Godsend, went above and beyond in helping vetting me & my partner into our first home together. Words cannot describe my gratitude for Michelle.
I cannot speak highly enough of the outstanding service provided by Michelle Bacon at Ernest Brooks. From the moment my partner and I began our journey to find our first home together, Michelle's expertise and unwavering dedication made all the difference.
Michelle went above and beyond to assist us at every step of the process, offering invaluable advice and guidance that truly set her apart from the rest. Her diligence and commitment to ensuring we found the perfect home were evident in every interaction we had with her.
Thanks to Michelle's tireless efforts, we were able to secure our dream home with confidence and ease. I wholeheartedly recommend Ernest Brooks to anyone in search of a seamless and stress-free home buying experience, all thanks to the exceptional service provided by Michelle Bacon.
I don’t think review is enough praise of her capabilities or close to the gratitude I have for Michelle. Absolute Godsend.
Kaleb · 27 February 2024
Agent replied · 24 October 2024
Wow, thank you so much for your amazing review! We’re absolutely delighted to hear that Michelle was such a big help in finding you and your partner your first home together. It’s clear she went above and beyond, and we couldn’t be prouder to have her on our team. Your kind words mean the world to us, and we truly appreciate your recommendation of Ernest-Brooks. Congratulations on your new home!
★★★★★ 1/5
GoogleAvoid this agency. Our experience has been awful.
We moved into our apartment in Nov 2024. The AC has never worked, despite being advertised and factored into the rent. It’s now summer, still no fix after 8 months.
The flat was also filthy on arrival: moldy shower, stained carpets and toilet seat, dirty kitchen, broken light switch, and we were told “that’s the best condition possible.”
Support has been slow, vague, and useless. No rent reduction, no solution, just excuses and deflection.
We’ve been patient. Don’t make the same mistake.
David · 18 June 2025
★★★★★ 5/5
TrustpilotAhmad was extremely helpful and quick
Ahmad was extremely helpful and quick! Really great service! Thank you 😊
Dimitra · 13 May 2026
Agent replied · 28 May 2026
Thank you Dimitra for your lovely feedback about Ahmad and the Ernest-Brooks International lettings team. We are delighted to hear Ahmad was able to provide such quick, responsive and professional support throughout your experience.
At Ernest-Brooks International, our London lettings team pride themselves on proactive communication, fast responses and high-level client service for renters, landlords and overseas clients alike.
Thank you again for recommending EBI.
★★★★★ 5/5
TrustpilotLinda Callaghan was an excellent…
Linda Callaghan was an excellent support throughout our tenancy.
Parnika · 1 June 2026
Agent replied · 24 June 2026
Thank you Parnika for your fantastic feedback about Linda Callaghan and the Ernest-Brooks International property management team. We are delighted to hear Linda provided such excellent support throughout your tenancy.
At Ernest-Brooks International, our property management team pride themselves on responsive communication, proactive support and delivering a smooth experience for tenants and landlords alike.
Thank you again for recommending EBI.
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