5/5
FacebookIt was a very easy process to rent my new property thanks to Maj & the team. They are kind and efficient (and got me 20% more rent then my last agent!!) Thanks a lot, very good service!
Trusted Agent profile · Tower Hamlets
Ernest-Brooks International Tower Hamlets reviews
★★★★★
604 reviews across 3 platforms
The South Quay Building, 77 Marsh Wall, London, E14 9SH, Tower Hamlets, E14 9SH
Ernest-Brooks International's office in Tower Hamlets, at The South Quay Building, is rated 4.7 out of 5 across 604 reviews on three platforms, including 311 Google reviews rated 4.8.
311
Reviews on Google
This office
60
Reviews on Facebook
Business-wide
233
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Facebook5/5
GoogleFantastic lettings experience with Ernest Brooks. Elliot handled my case and we managed to get brand new furniture, deep clean and tenants into my flat after purchase within a week's time - this level of quality and efficient service is unheard of. I'd give them five stars!
Agent replied · 29 December 2024
Thank you Brian for taking the time to leave us a review! We hope to work with you again in the near future!
5/5
GoogleIt has been a pleasure working with Gabriela Bowman. She has always been efficient and professional when managing my property. Gabriela is a great advise on all kinds of matters property related due to her extensive knowledge of the business.PositiveProfessionalism
5/5
TrustpilotEmma Draper is true professional and…
Emma Draper is true professional and get things done very quick and thorough manner. I am in the process of purchasing my first property, Emma helped me with every question I had, and helped me secure the property. Thank you Emma and Ernest-Brooks
5/5
TrustpilotAmazing quality of service
Amazing quality of service and communication. Ive been dealt by Michael - who was extremely helpful and supportive , He listened to all my requirements and solve all the problem .Would definitely recommend Michael and his team to others.
5/5
GoogleFurther to the previous comments I made regarding how pleased I was with Ernest-Brooks for the purchase of a property in Millbank Quarter, the followed up process of conveyancing to completion of the assignment deed went just as well, it was professionally handed by the Sales Administrator, Ms Caitlin Villar who was very proactive and responsive in providing every assistance till completion. Thank you, Caitlin. Very Impressed with the Service Provided Contacted Ernest-Brooks London and spoke to Mr Craig Kelly, Manager of the New Homes & Investment about a property in Millbank Quarter advertised on the website, made an offer; he contacted the overseas Vendor and subsequently came back to me the following day conveying the Vendor's comments and gave me a suggestion of an alternative offer which I agreed. This was conveyed back to the Vendor and a few hours later, he came back to me and informed that the offer has been accepted, this he followed by sending me in writing a formal offer clearly stating all other requirements for me to fulfill. I subsequently went to meet Craig in his office and handed over all the required documents and the reservation deposit payment receipt to complete the purchase offer. This is now handed down to the Sales Progressor who will progress the file through to completion. All this was completed in 2 days. I am most impressed of the efficient and professional service provided to me by Craig and his prompt action in handling the matter. Thank you, Craig.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleMy first experience with Ernest-Brooks was good and I found the sales staff to be helpful and made things easy as my partner and I were about to rent a property during lockdown. Unfortunately, things went downhill soon after the contract had been signed. The so-called property managers are extremely difficult to communicate with and lack basic customer service skills. Response times are slow and insufficient, confusing replies are the norm. I never found any consistency with the property managers as they seemed to change regularly or if a property manager did not have the experience or confidence to handle an issue, they would just pass you to a manager to respond. I frequently found myself digging through my mailbox searching for earlier discussions to try and support outstanding email queries. It was interesting to read some of the other negative comments before I drafted my review of my experience with Ernest-Brooks International. One such review that caught my eye was Eric Lee's 1-star review, posted around 10 months ago. It was fascinating to discover that my experience with this agency is remarkably similar. I also experienced the same problems during the end of tenancy after 2 years. Interestingly with the very same staff members involved, Gabriela Bowman, Joanna Wierzbicka, Michael Logue and Phoebe Maloney. The amount of over £1000 was due to be deducted from our deposit due to heating/hot water charges. When I challenged the above individuals as to why I had never in my 2 years received a bill for heating, the various excuses, and deliberate attempts to deflect blame started. I was told that the issue lay with the management company that managed the community heating. I was told that they manage the billing differently. This was not a satisfactory explanation for me. I had long telephone conversations with Ernest-Brooks explaining that at the very beginning of our tenancy and over 6 months, I sent regular emails requesting them to supply instructions on how to pay heating charges. I also explained that I never received a positive response or email confirmation concerning the billing setup requirements. At this stage, I had enough and I raised a case with our deposit protection scheme (mydeposits) and disputed the charges that Ernest-Brooks claimed. Interestingly, neither Ernest-Brooks nor the property owner could provide mydeposits with any evidence relating to any outstanding bill. Many months later, mydeposits ruled in our favour and the withheld amount was rewarded back to me. It is amusing to see Ernest responding to negative reviews as FRAUDULENT REVIEW!!! anytime they read a review that might affect their review score. Instead, why not just take the feedback/complaints from past clients and apologise and try to improve your service Ernest-Brooks... Hopefully, this review will make a small difference or help other people make an informed decision and avoid the problems that my partner and I experienced. BUT!! I will not be surprised to see a response from Ernest-Brooks International trying to discredit me in some way by advising that I am completely wrong or a competitor.
5/5
TrustpilotBrilliant agent!
Emma was incredibly helpful in helping my brother and I secure our first property together. She walked us through the process as it was our first property purchase and gave excellent guidance and advice throughout. Would highly recommend her service. Thanks Emma!
5/5
GoogleFantastic lettings experience with Ernest Brooks. Elliot handled my case and we managed to get brand new furniture, deep clean and tenants into my flat after purchase within a week's time - this level of quality and efficient service is unheard of. I'd give them five stars!
Agent replied · 12 November 2024
Thank you Brian for taking the time to leave us a review! We hope to work with you again in the near future!
5/5
TrustpilotHe’s been really supportive and…
He’s been really supportive and enthusiastic about helping me find my next home.
5/5
TrustpilotManage my flats
Manage my flats, have done for 3 years no issues all time always quick answer and rent. Sales strong too here when sold one in 2023 in bad market still performed for methanks
Agent replied · 22 October 2024
You're welcome! If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to provide you with the best possible service.
5/5
TrustpilotSuper experience with Jason
Super experience, Jason was very responsive, reassuring and took the time to explain everything to me and accompanied me throughout the process, this necessarily contributed to my desire to move forward with this operation. Thank you, I highly recommend it!
5/5
TrustpilotSuper quick and straightforward
Radyah was very supportive and responsive through the process of a place we jumped onto right away. Advising us accordingly and providing us with all of the answers we needed, making the process super quick and straightforward.
5/5
GoogleSold a property through Ernest brooks and was so impressed with the service I ended up instructing them to manage another flat I rent out. I’ve recommended them to friends already.
5/5
TrustpilotGreat Experience.
Great Experience.Craig must be one of the best agents in London. Very knowledgeable of the current market and very professional at all times. All round good eggWell done Craig and the Team
Agent replied · 22 October 2024
Thank you for choosing our services, and we look forward to continuing to serve you!
5/5
TrustpilotI had a very positive experience whilst renting a flat
I had a very positive experience whilst renting a flat. Jason Ung has been a great help and always would respond promptly and helped every step of the way. Would definitely recommend!
5/5
GoogleHighly recommend. Great agent, very professional and Emma was always friendly and responsive and got me a good offer within a couple of days. Different agents could learn a lot from Ernest Brooks. Thanks
5/5
FacebookWas very impressed from my dealings with Elliot Rainbow the Director then Oliver Gates from Sales team, both who was professional, responsive and a pleasure to deal with. As a result, my father came back to Elliot Rainbow with further business of his lettings properties to rent a property. Amongst others I spoke with Caitlin who helped with the sales progression until the sale was complete, It took 10 weeks to buy and it was my first purchase in london. Altogether a great team at Ernest Brooks. The quality of the service, quick turnaround and customer experience I received was really great. Thank you all!
5/5
FacebookWas very impressed from my dealings with Elliot Rainbow the Director then Oliver Gates from Sales team, both who was professional, responsive and a pleasure to deal with. As a result, my father came back to Elliot Rainbow with further business of his lettings properties to rent a property. Amongst others I spoke with Caitlin who helped with the sales progression until the sale was complete, It took 10 weeks to buy and it was my first purchase in london. Altogether a great team at Ernest Brooks. The quality of the service, quick turnaround and customer experience I received was really great. Thank you all!
5/5
FacebookPatrick is the best real estate agent that I have ever dealt with. It only took less than two months from listing to closing. Very professional, experienced and helpful agent. Highly recommend.
5/5
FacebookVery impressed with Mr Rainbow, completion of our flat took place on Monday our agreed package was then installed Tuesday morning with photos provided back to me the same day. The lounge art had a scuff mark on it and Elliot sent it back for another to be installed, very attentive. Not being in the country I always feel looked after knowing the level of care from the team, I have completed and furnished three flats through Ernest-Brooks Interiors and would recommend them.
5/5
FacebookWith the help from Erenst-Brooks, we have moved into the Malvern for a couple of weeks now. It has been a great experience so far and I’d love to give credit to Michael Logue from South Kensington office, Michael saved me from the hectic hassle when we were searching for homes to move. After looking through so many properties and contacting so many agents (more than 15), combining my renting experiences several years earlier, Michael emerged as the most responsive, most friendly and most professionally diligent agent I have ever felt with. He quickly gave us contact and accurate information on the essential aspects of property renting, booked us in for viewing on the SAME day and also gave us price quotes and detailed information on how we can work around our budget. We felt welcomed and respected.
5/5
FacebookI’m truly thankful for Zhiqi’s help. She was not only friendly but also very professional. She always explained to me step by step throughout the whole process from day one on the viewing to completion, responded to my questions almost instantly and patiently. She was even helping me to find a parking space to rent after completion. Her service and professionalism were the best experience I’ve ever come across in this industry. I highly recommend her if you are looking to buy.
5/5
GoogleGabriela Bowman is my main Managing Agent, she’s always been personable, professional and overall a great pleasure to dealt with, I am looking forward to handing the rest of my units over to her.
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Tell us what you need and we'll put you in touch. Ernest-Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
