Ernest-Brooks International Tower Hamlets reviews

★★★★★ 5/5

Trustpilot

Recommend Ernest Brooks for UK property

We would like to show our great appreciation and heartfelt thanks to Ms Maglin Jarrett-Elliott (Sales Progressor) and Mr Craig Kelly (New Homes Manager) from Ernest Brooks. They showed great teamwork and was very helpful throughout our buying process, following up closely and giving us professional advice. Craig assisted us with looking for a value-for-money property swiftly that suited our requirements while Maglin tried her utmost to answer our questions patiently throughout the completion process even when we had some very “basic” questions since this was our first purchase of overseas property. As we are not based in UK and can’t physically visit the property, it was crucial for us to look for a trustworthy property agent to provide guidance and support to us. Maglin and Craigi did it. Great job, Craig and Maglin. Highly recommended!

Marcel · 13 February 2022

★★★★★ 5/5

Google

I am please with the level of professionalism manifested by Patrick Beckos, Sales Manager, who instrumentally arranged a sale and purchase deal with due care and time efficiency. I look forward to doing more business with him and the firm.

Sam · 13 January 2023

★★★★★ 5/5

Google

Would highly recommend Yemi the property manager, consistent, professional and overall great customer service.

Emm · 25 October 2023

★★★★★ 5/5

Trustpilot

Thank you Yujin

Yujin has been nothing but polite and helpful since our first encounter. He has provided a great service despite there being complications along the way. Thank you Yujin.

Alan · 25 July 2022

★★★★★ 5/5

Trustpilot

Purchase of flat in Luton

This is a most favourable review for Oliver Woolfe at Ernest Brooks. He has been really helpful and extremely professional in dealing with our purchase. I would highly recommend him and his company. Thank you Olly.

Mr · 9 April 2021

★★★★★ 5/5

Google

Great service… especially impressed with Humphrey Fulford, who was able to get the sale across the line, without any issues. Happy to recommend them to anyone. Thanks.

Harjeet · 17 May 2025

★★★★★ 5/5

Google

Quick response and fast let, comparing to other agency will not name them who took more then one month and did nothing. Thanks Maciej for your good job and here is my review as promised will advise you to my friends as well.

Johnny · 26 October 2017

★★★★★ 5/5

Google

I met Paul Curtis in Hong Kong in 2015 when I was a Chair Professor in a local university, when he helped me to arrange the management of my property in London City Island for rental. On 4 September 2020, I met him and his colleague Daniel Evans in his South Quay office for putting up the same property for sale. Only after a few viewings around mid-September,, it was sold on 25 Sept. with sales memorandum issued. His team members seem to have performed a miracle to sell it so quickly amidst the Covid situation, and this must be the perfect team effort of Daniel, Anthony Door, John Chung as well as Paul's personal involvement. Last but not the least, this outstanding real estate agent even has an amazing Sales Progressor Sam Strickley to follow up with the conveyancing very nicely, and that is crucial at this difficult time in London. I do wish Ernest Brooks to be rated the best even real estate agency for 2020! Yan ChanPositiveResponsiveness, Quality, Professionalism, Value

Y · 25 October 2021

★★★★★ 4/5

Google

I recently sold my apartment in SE London using Ernest-Brooks International. I used them because I hoped they would bring in some potential buyers from abroad as well as UK based buyers and so increase the chance of a quick sale. I initially put the property on the market in the Autumn of 2020 and only got a couple of viewings. I took a break over Christmas and went back on the market in February and sold within a week. All viewings were by UK based buyers and no one from overseas. Once the sale had been agreed the follow up service was excellent (Samantha) from agreement right through to completion. So a star lost for a disappointing number of viewings. But after a buyer had been found it was definitely a 5 star service.

Jonathan · 25 October 2021

★★★★★ 5/5

Google

This is the first time that I bought UK property. It was very impressive to have Mr Craig Kelly, the New Homes & Investment Manager from Ernest Brook help us close the deal very efficiently within two days. Craig responded to our questions swiftly. Craig’s professional advice and information is especially crucial for me as an oversea buyer. I would definitely recommend my friends and relatives to approach Craig and seek his support for buying, selling or letting their properties. Thanks again for Craig’s assistance in the buying process!PositiveResponsiveness, Quality, Professionalism

Marcel · 25 October 2021

★★★★★ 5/5

Google

Can't believe I had never used this company before this. Recently moved into the most perfect property and couldn't be happier. Phoebe did an amazing job helping me, great communication which is difficult getting anyone in the property industry with how competitive it is at the moment. Phoebe got back to me quickly with any queries i had and understanding due to the amount of properties and estate agents that have let me down in the past. Just a very professional company and would recommend asking for Phoebe if your looking to move.PositiveProfessionalism

Gabby · 25 October 2021

★★★★★ 5/5

Google

I would definitely recommend Ernest-Brooks International. It was a pleasure working with Patrick Backos. I felt he is a very client-motivated consultant. He does not drags or delays things. One of his greatest asset is the ability to communicate very well and regularly to make the property buying less stressful. He was very accommodating when scheduling the date and time for viewing for our convenience. It was good to see that he had a deep understanding of the local area and the property. He has been very swift in providing answers to all our queries related to the property that helped us decide to buy the awesome property he showed us.PositiveResponsiveness, Quality, Professionalism, Value

Priya · 25 October 2021

★★★★★ 5/5

Google

From start to finish Oliver’s help and responsiveness was memorable in every way. I did appreciate his honesty (which, truth to be told, is quite rare with most of the agents…) He was also very responsive. He was able to respond to my questions even after hours. In addition, he did put me in touch with members of his team/ other agency departments very promptly, as required in the circumstances. I was very happy to deal with Oliver and glad to recommend him to any prospective clients. Many thanks, Oliver, and hope to deal with you in the future. All the best!PositiveResponsiveness, Quality, Professionalism

Vitalija · 25 October 2021

★★★★★ 5/5

Facebook

Kudos to the CEO, a tight ship. Worked with Elliot Rainbow on a land deal and Craig Kelly on various investment purchases, these guys run a tight ship!

Jessica · 26 March 2022

★★★★★ 5/5

Google

We found Imran to be very pro-active and he found us tenants within days, having negotiated 6 months' rent to be paid in advance. His confident demeanor assured us that he was the right person to look after our property.

Gurdip · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly recommended - Craig, Ernest Brooks

This is the first time that we bought UK property. It was very impressive to have Mr Craig Kelly, the New Homes & Investment Manager from Ernest Brook help us close the deal very efficiently within two days. Craig responded to our questions swiftly. Craig’s professional advice and information is especially crucial for us as an oversea buyer. We would definitely recommend our friends and relatives to approach Craig and seek his support for buying, selling or letting their properties. Thanks again for Craig’s assistance in the buying process!

Mr · 22 September 2021

★★★★★ 5/5

Trustpilot

Very Impressed with the Service Provided

Contacted Ernest-Brooks London and spoke to Mr Craig Kelly, Manager of the New Homes & Investment about a property in Millbank Quarter advertised on the website, made an offer; he contacted the overseas Vendor and subsequently came back to me the following day conveying the Vendor's comments and gave me a suggestion of an alternative offer which I agreed. This was conveyed back to the Vendor and a few hours later, he came back to me and informed that the offer has been accepted, this he followed by sending me in writing a formal offer clearly stating all other requirements for me to fulfill. I subsequently went to meet Craig in his office and handed over all the required documents and the reservation deposit payment receipt to complete the purchase offer. This is now handed down to the Sales Progressor who will progress the file through to completion. All this was completed in 2 days. I am most impressed of the efficient and professional service provided to me by Craig and his prompt action in handling the matter. Thank you, Craig.

EC · 17 September 2021

★★★★★ 5/5

Google

We massively benefited from the efficiency and warmth we experienced from Ernest-Brooks and specifically Elliot Rainbow and his team. This started from the quality of our floor plan and photos, through managing inquiries, culminating in a Sale STC in five days!

Ben · 26 October 2018

★★★★★ 5/5

Trustpilot

Many thanks for your help Oliver.

Mr Oliver Gates has been helping a lot during our first-home searching process. He is very patient, considerate, and truly understand what we are looking for. Many thanks for your help Oliver.

Phoebe · 10 September 2021

★★★★★ 5/5

Google

My agent Jason was really helpful and friendly. I only came for a viewing but his knowledge on the apartment and the surrounding area was impressive. I would definitely recommend Ernest Brooks to anyone looking to rent or buy.

Noel · 26 October 2019

★★★★★ 5/5

Trustpilot

Anthony provided me great service and…

Anthony provided me great service and did a great job. Anthony is willing to go extra mile to deliver what client needs and being very responsive, patient and professional. I am very appreciated. Thank you

Josephine · 2 December 2020

★★★★★ 5/5

Google

Jack and the team were great when selling our property. Communication from Jack was always polite and we were updated quickly on progress to do with the sale. Thank you to you all for all of your help.

Collette · 26 October 2019

★★★★★ 5/5

Google

Very helpful, thorough, competent and extremely professional property consultants. Big thanks to Jason Ung who was my designated go-to guy for all my queries. Hassle-free and very coordinated as far as processes are concerned. Would recommend them to everyone.

Asad · 26 October 2018

★★★★★ 5/5

Google

I have been dealing with Imran Adam and I give him 5 star for his professionalism, behaviour, interaction, availability and for putting to me all options without pressurizing me into any particular one. He understands rental and sales market perfectly and has been super helpful in every way. I am just sorry I didn't find him earlier!

Rajat · 25 October 2023