Trusted Agent profile · Tower Hamlets
★★★★★
604 reviews across 3 platforms
The South Quay Building, 77 Marsh Wall, London, E14 9SH, Tower Hamlets, E14 9SH
Ernest-Brooks International's office in Tower Hamlets, at The South Quay Building, is rated 4.7 out of 5 across 604 reviews on three platforms, including 311 Google reviews rated 4.8.
311
Reviews on Google
This office
60
Reviews on Facebook
Business-wide
233
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Ernest-Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotEmma provided an excellent service…
Emma provided an excellent service guiding me through placing an offer on my first property. Emma was very responsive, patient and professional, it was an absolute pleasure working with her. Thank you!
5/5
GoogleI've been extremely happy with the service, especially as expat coming to London. E-B guys, I was lucky to work with Jason, were able to arrange an apartment viewing very quickly (in a matter of hours if I recall correctly) in the building I wanted according to all the mentioned criteria . Again, as an expat, it has been very helpful to have E-B agent guiding me through the process of making an offer, validating the references etc. in the shortest time possible (as I had to still go back to my country of origin). E-B agent was also very direct in communication with no attempts to stretch contract length, price etc (which I actually experienced with other agency), but was able to suggest a good compromise with the landlord. Overall, my experience with EB has been extremely positive, I feel like I can rely on these guys as my trusted advisors in terms of my property needs and wants.PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookExtremely happy with the service, as expat with minor knowledge on central london I was lucky to work with Radya and Michael, they were able to arrange an apartment viewing very quickly (in a matter of hours if I recall correctly) I made an offer and they were straight to validating the references etc. I move in next week (in lockdown) and am sure the same service will continue. EB all round has been extremely positive, I feel like I can rely on these guys.
5/5
GoogleThe best property agency I've come across: and that is among the three countries I've lived throughout my life so far! Finding the suitable property was flawless with their help and the services is of utmost professionalism. I was trying to find a home after graduating uni near my future office. My property consultant Yujin Ee was extremely helpful throughout the whole process and negotiated the perfect deal with the flat owner, and also gave me a few very useful tips for getting around the new neighbourhood. My new home was handed over to in perfect condition with a full set of high quality furniture. Compared to the very bad experiences my friends have told me about renting a flat with many other property agencies, I have literally nothing to be unhappy about at all. Highly recommend to anyone finding a home in London!
5/5
TrustpilotGreat service for expat!
I've been extremely happy with the service, especially as expat coming to London. E-B guys were able to arrange an apartment viewing very quickly (in a matter of hours if I recall correctly) in the building I wanted according to all the mentioned criteria . Again, as an expat, it has been very helpful to have E-B agent guiding me through the process of making an offer, validating the references etc. in the shortest time possible (as I had to still go back to my country of origin). E-B agent was also very direct in communication with no attempts to stretch contract length, price etc (which I actually experienced with other agency), but was able to suggest a good compromise with the landlord. Overall, my experience with EB has been extremely positive, I feel like I can rely on these guys as my trusted advisors in terms of my property needs and wants.
5/5
TrustpilotFantastic- 5 star experience
I had a fantastic experience with Ernest-Brooks. Elliot and Samantha were absolutely fantastic, always super attentive and genuinely concerned about making sure the entire process would run smoothly.Highly recommend them!
5/5
GoogleBradley was extremely informative and helpful; he kept me up-to-date every step of the way and attended to my queries without any delay. I highly recommend their services and had a great pleasure doing business with them.
5/5
GoogleOur experience with Ernest-Brooks was amazing. Jason, our agent, was very helpful, responsive, transparent and really helped push the deal to closure. Joanna, our Property Manager, and her team were very helpful and transparent in our onboarding process. The handover was very professional. Both Jason and Joanna answered every question we had and were patient through the process and were factual.This was our best experience in our time in the UK.PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookThanks to Elliot for an absolutely seamless purchase. The EB team were excellent, professional and extremely responsive, and I hope our relationship continues.
5/5
GoogleMy experience with Edward was amazing! He has always been so responsive to messages, emails and very helpful with all the queries I had.
5/5
FacebookThe whole process was smooth and quick, thanks to the great service Ernest Brooks provides! Maciej and Phoebe were particularly very helpful :)
5/5
GoogleThe whole process was smooth and quick, thanks to the great service Ernest Brooks provides! Sultana and Phoebe were particularly very helpful :)
5/5
TrustpilotMichael
Michael was extremely quick, efficient, professional and helpful throughout my search for the home. Very happy with the whole experience and support received!
5/5
GoogleHenry from Ernest-Brooks has provided excellent service and I’m very thankful. He actively communicated between the vendor and buyer and we both achieved what we wanted in the final deal. Thanks Henry!
5/5
TrustpilotCraig and his sales team has been…
Craig and his sales team has been instrumental with finding us a buyer for our property! Highly recommend EBI!
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5/5
GoogleThe customer service is great. My agent was Yujin and he was extremely helpful and responsive. He was not only helpful when it came to negotiations, but also when it came to refunding my deposit. Especially in these times where there is a very high demand on properties, Yujin stayed calm and helped everyone. We should motivate such employees to keep it up.
5/5
TrustpilotLoved my experience with Ernest-Brooks
Jason was amazing in finding an apartment quickly. Very professional, kind, and available whenever I needed him. Can strongly recommend!
5/5
GoogleI was renting a 2 bedroom apartment with a friend of mine with the help of agents from Ernest- Brooks. Unfortunately there were some issues from my friend and I's side that, in the end, made us withdraw from renting the apartment despite having already paid the reservation and Agency fees (these were non-refundable as per the contract we had signed). I was overseas at the time and despite that, not only did the Director of Ernest-Brooks, Maciej Rutkowski, personally call me internationally to address all of my concerns in regards to the property, he also liaised with the property owner in an attempt to facilitate a way in which we can get the apartment. Having said that, despite his best efforts we had decided to withdraw our offer. The thing that genuinely impressed me out of this whole process, is that the Director then offered to partially refund some of our deposit just out of pure good will. I am exceedingly grateful for all their time and effort and am honestly impressed. I don't normally review any companies but I felt that this was an exceptional situation and they deserve some recognition for their efforts!!
5/5
GoogleThe whole experience, from start to finish, has been excellent. Ernest-Brooks International proved to be outstanding professionals from the initial viewing, through the whole tenancy The check-in process has been smooth, the inventory swift and professional. Their availability has been constant, their kindness worth mentioning. While their presence has been nonintrusive, they went beyond their duties as an agent, providing us with various advices and support, in a very friendly way. Overall, I can't recommend them highly enough. For me they have set a standard of excellence that will be hard, if not impossible, to match.
5/5
GoogleI first decided to use Ernest Brooks after hearing good reviews about them with New Homes stock also knowing of the international offices they have which seems to be where the market is. I was certainly not disappointed. They were extremely professional with managing the sales of my property, never promised something they could not achieve and constantly kept me up to date with the sale progress. Clear and honest in valuing my property and never promised me something he could not achieve. I know first hand that thats not the case with other agents who just want flats that go on the shelf, they kept me up to date and assured me with progress. Prompt, reliable and honest advise - wish i came to these guys sooner! Would certainly recommend them to anyone.
5/5
GoogleReally pleased with the level of customer service by Ernest Brooks & Phoebe ! They supported my parents with their move into a new property, the level of communication was superb. I would highly recommend them to friends, family & colleagues.PositiveProfessionalism
5/5
TrustpilotOur experience with Ernest-Brooks was amazing!
Our experience with Ernest-Brooks was amazing. Jason, our agent, was very helpful, responsive, transparent and really helped push the deal to closure. Joanna, our Property Manager, and her team were very helpful and transparent in our onboarding process. The handover was very professional. Both Jason and Joanna answered every question we had and were patient through the process and were factual.This was our best experience in our time in the UK.
5/5
GoogleI worked alongside Michelle to find a new property at short notice. Despite rather a few challenges that were out of her control, she remained extremely attentive and put the needs of me as a client first. I can’t recommend her enough.
5/5
TrustpilotThank you!
Thank you to Zhiqi who helped us negotiate a great price on our first home!
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Tell us what you need and we'll put you in touch. Ernest-Brooks International hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
