Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googleterrible estate agent, been 2 months still no deposit back, lied about going into administration to stop me asking.
Update - having to go through my deposit to get my money back. Also make sure you get everything in writing with these slime balls
Billy · 29 December 2023
Agent replied · 24 October 2024
We’re truly sorry to hear about your experience and understand how frustrating this situation must be for you. We want to clarify that we sent the deposit back within the 90-day timeframe required by UK law, following the landlord's agreement. We appreciate your feedback and are committed to improving our services where we can but in this case we cannot issue deposit until the landlord agrees to such in writing.
★★★★★ 5/5
GoogleAnthony Dorr is truely professional and assist us in buying a flat. His friendly attitude and professional manner made our flat hunting a lot easier. He is patient and although we finally didnt purchase a flat from him, he is still willing to answer our questions. We will definitely find him for future purchases.
Brian · 13 January 2021
★★★★★ 5/5
GoogleVery good experience with Ernest Brooks. I dealt with Yemi and nothing was a problem for him, he communicated well, answered all my queries - Highly recommend
Lisa · 13 January 2024
★★★★★ 5/5
TrustpilotThank you so much Oliver W.
Thank you so much Oliver W.It was a pleasure working with you in the last few weeks. You have explained, informed and answered all my questions regarding my purchase, in a friendly and professional manner. I will not hesitate to recommend you to anyone who will need your service. Thank you once again..
Shawali · 13 March 2021
★★★★★ 5/5
FacebookMaj and Joanna were all very quick and professional in dealing with the letting of my apartment. They guided me with pricing correctly to get someone in as soon as possible. I didn't lift a finger and everything is already complete and my new tenants are in.
Summer · 26 March 2022
★★★★★ 1/5
TrustpilotDisorganised and mismanaged
I've not had the best experience with this estate agency. In a nutshell:- Mismanaged: The property we rented was supposed to be professionally cleaned. At the time of moving in, the property was in an unacceptable state with dead bugs here and there, spider's webs, etc. Complaint resulted in nothing - we were told to leave the property in the state we found it. I will find it quite amusing to be placing dead flies here and there at the end of tenancy :)- Disorganized: It's a second time my partner and I are accused of non-payment. Advice: either fix your faulty systems or triple-check your banks before accusing someone and disturbing them at work.- Long waiting time and no result: At the time of moving in, we reported a faulty flush. The maintenance person came in a good 5 months later and told us that this is the way the flush is and nothing can be done - that being said, if you press it like a normal person, nothing works. Sounds indeed like this is how the flush should work.- Missold: Upon seeing some marketing for building development at the time of viewing the flat and inquiring about it, the salesperson advised that he has checked and, quoting: nothing will be built for at least 2 years because, again, he has checked it. 3 weeks into the tenancy, a massive development of 4 buildings is being built literally against our building, preventing us from peace and blocking the Thames view we got the property for.- Constant changes: If I'm not mistaken, we've had 4 or 5 property managers now. Can't even keep track of them.Do I recommend the agency? Absolutely not.
E · 8 September 2023
★★★★★ 5/5
TrustpilotI recently completed a lease assignment…
I recently completed a lease assignment which was more complicated than I originally thought. Thanks to Maglin Jarrett‘s great support and advice I was able to complete the transaction. She was not only very responsive but also worker well with my broker. Thanks Maglin!
Satya · 25 July 2022
★★★★★ 5/5
TrustpilotCraig has been a wonderful agent
Craig has been a wonderful agent! He is efficient, honest and sincere. Highly Recommend him!
Tham · 15 August 2024
★★★★★ 5/5
GoogleAlthough my property purchase is still in the early stages, awaiting the sales memorandum, I wanted to highlight the exceptional service I've received from Jasmine Clayton so far. She's been extremely helpful, prompt in her responses. Her …
Mamun · 17 July 2025
★★★★★ 5/5
GoogleGabriela Bowman has been my main point of contact at EBI, she has managed my properties effectively, I must say she’s knowledgeable and thorough with my renovation requests, as well as ensuring budgets have been adhered to, our handlings have always made me felt at ease! Thanks for everything.
Craig · 25 October 2021
★★★★★ 5/5
GoogleMark Ross went above and beyond my expectations in securing me a wonderful apartment. Nothing was too much trouble and he was available or called back quickly every time i had an enquiry, even wheb he was on leave.
I can highly recommend Mark and his colleagues at Ernest Brooks for a very professional and smooth buying process.
Gordon · 14 January 2019
★★★★★ 5/5
GoogleMy agent Mark has been fantastic throughout the process. He's very responsive over calls and EMAILS, and has gone out of his way to support throughout the process. Even after the exchange of contract is finished, Mark helped me with some legal dispute with his abundant experience in contract re-assignment. I would recommend working with Mark.
Hope · 26 October 2019
★★★★★ 4/5
TrustpilotExceptional marketing and strong…
Exceptional marketing and strong negotiation skills. EBI sold my flat quickly after months of frustration with another agency.
Daisy · 17 January 2026
★★★★★ 5/5
TrustpilotFrom first contact to completion
From first contact to completion, everything ran smoothly. One of the best lettings experiences I’ve had to date.
Xander · 17 January 2026
★★★★★ 5/5
TrustpilotThank to Michael Louge…
I would like to thank Michael Louge for his interest and help from the very beginning of the process and for his support in reaching my requests to the relevant parties. The short and smooth progress of the process was made possible by his cooperation. Thanks again.
Senem · 19 December 2021
★★★★★ 5/5
GoogleJohn has been extremely helpful and very responsive.
I initially queried about a different residential project in East London. But after considering my requirements and status he did refer me a much better project in a prime location.
He has been very professional throughout the entire process.
Can happily recommend Ernest-Brooks.PositiveResponsiveness, Professionalism
Pritam · 25 October 2020
★★★★★ 5/5
TrustpilotFirst class experience
Very grateful to the team at EBI for helping secure a fantastic property at a sensible price.
Ryan · 18 January 2026
★★★★★ 5/5
GoogleOliver has been of great help with my buy to let property search.
His knowledge on property market was quite helpful.
He was also very responsive.
He was able to respond to my queries even after hours.
Happy to work with him again!
Best - Gaurav.PositiveQuality, Professionalism
Gaurav · 25 October 2021
★★★★★ 5/5
GoogleI am working with Ellis Coulson. Ellis has been great; proactive flexible and has kept me up to date. At this rate hopefully I can find a good match for my criteria and go ahead and purchase. Thanks Ellis
Nasim · 25 October 2022
★★★★★ 5/5
GoogleSuper fast, reliable, highly professional service provided vy Nikita @ Ernest Brooks. Highly recommended!
Katka · 10 March 2025
Agent replied · 17 April 2026
Thank you for your great feedback! We're glad Nikita provided fast, reliable, and professional estate agency services. Enjoy your new home in London! Team EBI
★★★★★ 5/5
GoogleHighly recommended! We liaised with Jason Ung who was very professional, offered us really helpful guidance and advice during the process of renting a flat. Jason was more than willing to recommend a lot of solutions and it was a pleasure dealing with him.PositiveResponsiveness, Quality, Professionalism
Dimitrios · 25 October 2021
★★★★★ 5/5
TrustpilotWe have had a positive experience with…
We have had a positive experience with Ernest-Brooks. Claudia was excellent at providing all necessary information, was very prompt at replying and was able to answer all our queries.Would recommend them to others.
AHP123 · 24 April 2023
★★★★★ 5/5
FacebookI had the pleasure of working with Gabriela Bowman. She is professional, knowledgeable, and trustworthy. She works very hard to meet all your wants and needs.Gabriela is a wonderful agent to work with and I would recommend her for all real estate needs!
Alexander · 25 March 2022
★★★★★ 5/5
FacebookSold my flat via Ernest Brooks South Kensington branch on the first viewing, I couldn’t believe it. Very professional team, always responsive. Specially thanks to Elliot & Patrick who had the buyer waiting to get in, both brilliant. I would recommend on.
Brooke · 18 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
