Ernest-Brooks International Tower Hamlets reviews

★★★★★ 5/5

Google

Have really enjoyed working with Ernest Brooks, especially our consultant Zhiqi. She helped my brother and I find our dream first flat, listened to our requirements and shared some great options with us. She has been super patient during this stressful period and really helpful. Providing prompt responses and has really take care of us along the way. Thank you very much Zhiqi!

Manuela · 25 October 2022

★★★★★ 5/5

Google

Olivia is very professional, friendly and welcoming! Seen many estate agents over the last month and none compare to her. She has been very attentive to what I’ve been looking and has even recommended a place that I hadn’t previously considered which after seeing, became my favourite. Will defo be passing her contact details to my friends!PositiveResponsiveness, Quality, Professionalism

Abz · 25 October 2020

★★★★★ 5/5

Google

Good communication and quick in solving our issues. We where happy with them for the duration of our 3 years of tenancy. To bad the landlord decided to work with a different and unprofessional estate agent. Keep up the good work guys!

S · 27 April 2024

★★★★★ 5/5

Google

A wonderful purchasing experience with Emma. If you want to buy or sell any properties,you shouldn't be hesitate to call Emma Draper at once. She is a helpful and responsive consultant with no doubt.Not only is she providing all details for buying process,but also she concerns about aftersale service like furniture ordering and so on. I am delighted to get her top notch service during the whole process. Many thanks.

Xoxo · 25 October 2021

★★★★★ 5/5

Google

I had a very good experience with Ernest Brooks. Mr. Habib was the property manager during our tenancy. Whenever there was an issue, he was just one call away. Highly recommend their service :-D

Nazifa · 25 October 2023

★★★★★ 5/5

Trustpilot

spot on agent

spot on agent. start to finish with taking on my 3 units, tenant sourcing with the reach they have and property management. Would recommend to any landlord looking for an agent or tenants all the same. Keep up the good work EBI

Jon · 9 April 2024

★★★★★ 5/5

Google

I’ve dealt with Gabriela, she has been very patient with all the queries I’ve had after buying my first property through EB but also handling my first tenants, I would’ve been so lost! Gaby made everything so easy for me and always pointed me in the right direction, thanks for everything so far.

Gise · 25 October 2021

★★★★★ 5/5

Google

Anthony was a very personable estate agent who showed us around the property. We made an offer on the property. He answered all our questions and progressed the sale on a timely basis. He seems like a good and honest guy which is not always a common quality in this industry. Would recommend.PositiveProfessionalism

Kelvin · 25 October 2021

★★★★★ 5/5

Google

Amazing experience with Jason, so responsive, kind and professional from day one! We’re still on the hunt for our dream apartment, but he provided alternatives for us to consider, and proactively helped us in every way during the process. Highly recommend Jason to anyone who’s looking for a place to stay :-)PositiveResponsiveness, Professionalism

Leiya · 25 October 2021

★★★★★ 5/5

Google

EBI has been faultless during my tenancy. From the property managers to the accounts team, everyone I have had contact with has been extremely good in sorting any problems and answering all my questions.

Emily · 25 August 2024

★★★★★ 5/5

Trustpilot

Quality professionalism

Mr.Dorr is the embodiment of quality professionalism that treats his clients with their best interest in the long run. He not only allowed us to visit on late hours, but also provided us with many information that helped us to be sure of our decision. Truly exemplary

Pierre · 8 August 2022

★★★★★ 5/5

Google

Zhiqi has been fantastic during the property buying process. Very professional and efficient. I have felt incredibly well looked after as a customer. From the start he has been really responsive and I’ve had all my questions answered. Overall a great experience :)PositiveResponsiveness, Quality, Professionalism

Tina · 25 October 2022

★★★★★ 5/5

Trustpilot

Our associates and friends from HK/SG…

Our associates and friends from HK/SG including myself are very happy and satisfied with Mr Paul Curtis for his excellent advices, recommendations and personalised services on our investment properties in London and Manchester. Paul is very experienced, knowledgeable and fully understands our profiles and the types of properties we need to buy/invest. Thank you very much Paul!

Jeffrey · 27 August 2020

★★★★★ 5/5

Google

Knowning how strussful selling a house can be, everyone at EBI, especially Maglin, were absolute champions, ensuring that we were kept up to date even stepping in when we were in the dark on the process advancement. 110% recommended, you'll be in good hands.

José · 25 October 2022

★★★★★ 5/5

Google

I would like to give a special thanks to Caitlin Villar who has been incredibly helpful and supportive. She is professional, efficient and friendly. I am very appreciative of how easy she has made the whole experience. Would definitely recommend her support to all.

Hannah · 25 October 2022

★★★★★ 5/5

Google

Ernest Brooks helped me find my flat in a really tough market. I engaged with Oli at the start of my search as I would be relocating to the UK, and he was nothing but incredible throughout. Oli walked me through the entire process, was very responsive and even when a flat I really wanted went off the market, he kept me in the loop and eventually when it came back around, Oli help me secure it. Would definitely recommend working with him!

Nita · 25 October 2023

★★★★★ 5/5

Google

We had a great experience with Ernest-Brooks. Bailey was our agent and he was fantastic. Communication was excellent and he was honest and open with us at every step. Would definitely recommend!

Clementine · 25 October 2023

★★★★★ 1/5

Google

STAY AWAY! They were good and helpful five years ago when renting the flat but right now this company is absolutely terrible and severely mismanaged. Getting your deposit back can turn into a nightmare! Key people in their property management team change very frequently and of course new team members don't know anything about ongoing processes. We had to wait for nearly five months to get our deposit back and they still did not notify one of the energy providers about the new tenants since January 2023 (which is now affecting our credit score because we are getting unpaid invoices). I would give zero stars if there was an option. Geniunely stay away!

Cenan · 25 October 2023

★★★★★ 5/5

Google

Can't believe I had never used this company before this. Recently moved into the most perfect property and couldn't be happier. Habib did an amazing job helping me, great communication which is difficult getting anyone in the property industry with how competitive it is at the moment. Habib got back to me quickly with any queries i had and understanding due to the amount of properties and estate agents that have let me down in the past. Just a very professional company and would recommend asking for Phoebe if your looking to move.

Samsul · 25 October 2023

★★★★★ 5/5

Google

Excellent service and really friendly. Having never dealt with agents before this was a nervy time for me and my wife but Niamh was extremely helpful to us both. She explained everything so clearly and was with us all the way, very happy with the full experience and would definitely recommend Ernest Brooks international and Niamh. Thank you again!!

F · 26 October 2019

★★★★★ 4/5

Google

As a tenant of 2 years, I have found Ernest Brooks has an excellent team who are always accessible, personable, and understanding allowing for an excellent tailored service. In particular, I would like to recommend my property manager, Habib, for his hard work and outstanding service.

Ibn · 29 November 2023

★★★★★ 5/5

Trustpilot

Oliver has been very helpful and…

Oliver has been very helpful and patient in helping me to find the house that I want, not always easy particularly when you’re not in London. Although I have not yet found my “dream house” , mainly due to my budget constraints, I’m very appreciative of what Oliver has done for me.

Wai · 28 July 2021

★★★★★ 5/5

Google

I had a great experience with Ernest Brooks. Zhiqi and the team were efficient and knowledgeable, making the buying process smooth. I appreciate their professionalism and would recommend them without hesitation.

Jolin · 25 October 2023

★★★★★ 5/5

Google

Amazing quality of service and communication. Ive been dealt by Michael - who was extremely helpful and supportive , He listened to all my requirements and solve all the problem . Would definitely recommend Michael and his team to others.PositiveResponsiveness, Quality, Professionalism, Value

SAAD · 25 October 2022