Dexters Canary Wharf reviews in Tower Hamlets

★★★★★ 2/5

Trustpilot

Worst experience with the agency

Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.

Aigerim · 19 July 2022

★★★★★ 5/5

Trustpilot

Thank you Monika

Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate

Cristinel · 20 February 2024

★★★★★ 5/5

Trustpilot

Emma Kilpin at Dexters was so helpful…

Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.

Nicolas · 16 February 2024

★★★★★ 2/5

Trustpilot

They just don't care

Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....

Ed · 27 June 2022

★★★★★ 5/5

Trustpilot

Dexter managed a very difficult…

Dexter managed a very difficult negotiation for my tenancy agreement renewal. Shayan was overwhelmingly supportive going beyond my expectations to keep me as their client (of many years) Shayan clearly showed me how important for the agency was to keep the property’s landlord as well as the tenant. I am immensely greatful for the amazing gesture. Thank you Shayan from the bottom of my heart.

Arianna · 21 October 2023

★★★★★ 5/5

Google

I have moved over to Dexters for 2 years now and I am very pleased with their services. I have not regretted moving at all. Instead I should have done so earlier. Everything is tip top and if I should add to my portfolio I will certainly be using Dexters again. Very professional.

Cheng · 25 June 2024

★★★★★ 5/5

Google

My experience with Dexters Canary Wharf Estate Agents was great. The agent Frankie takes care of everything and he is very friendly. Besides, his manager Adam Slaney stepped in the process to make my rental start smooth and seamless. I definitely recommend it.

Bedrettin · 2 December 2024

★★★★★ 5/5

Trustpilot

I had the privilege of collaborating…

I had the privilege of collaborating with Venessa recently, and I am compelled to express my utmost satisfaction with her assistance. Venessa's unwavering commitment to professionalism, coupled with her meticulous attention to detail, significantly enhanced the overall experience. Her profound expertise and affable demeanor undoubtedly position her as an invaluable asset. I wholeheartedly recommend Venessa for her exceptional contributions and commendable work ethic.

Ali · 4 December 2023

★★★★★ 5/5

Trustpilot

100% positive experience

We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.

Poppy · 26 June 2023

★★★★★ 5/5

Google

Over the past few months, I had the opportunity to have some repair work carried out, expertly coordinated by Team Manager Lilli Kelly at Life Residential. I am thoroughly impressed by the outstanding level of professionalism, efficiency, and dedication demonstrated throughout the entire process. From the initial consultation to the final completion of the work, Ms. Kelly exhibited exemplary leadership, clear and consistent communication, and meticulous attention to detail. Her ability to manage and coordinate the project seamlessly ensured that all repairs were completed on schedule. I truly appreciated her proactive approach and the genuine care she showed in ensuring that everything was handled to my satisfaction. It was a pleasure working with someone so committed to service excellence.

Mumtaz · 22 April 2025

★★★★★ 5/5

Trustpilot

Dexters have been brilliant from the…

Dexters have been brilliant from the word go. And Jamie, Ben, Ken, Daniel & also Claire (my property manager) have all been very efficient & helpful. I wouldn’t hesitate to recommend Dexters to any potential landlords or tenants :0)

Susie · 14 May 2026

★★★★★ 1/5

Google

They’ve really gone downhill. The agent simply suggested a full deposit refund when the tenant missed a mattress, 2 chairs, a lamp, plus others. When evidences are presented she kept delaying a fair solution to me (am happy for the deposit holding official to decide what’s fair). Extremely unhelpful to say the least. Maybe I’ve missed something. Something for reference anyway if you decide to engage with them. And this is just tip of an iceberg. Really not the Dexters i knew 5 years ago

Kwan · 22 April 2025

★★★★★ 5/5

Trustpilot

Great service from Dexters

Had the absolute pleasure of dealing with Joseph Kwaw to arrange a new tenancy. Top service from him, and helped with all ours needs from viewing through to getting the keys. Pretty sure he’ll be round for a pint once I’ve moved in!Dexters office in general were great helping if Joe was in another call when I phoned, so I can’t recommend them highly enough. Glad to have found a place through these folk. Definitely were the good guys in all the letting agencies that I phoned. Cheers Joe and co. 👌🏻

Daniel · 22 May 2022

★★★★★ 5/5

Trustpilot

Moving from what had been our family…

Moving from what had been our family home for over 14 years was always going to be and emotional challenge for us - but the team at Dexters and particularly Graziana, could not have been more supportive; helpful and understanding. Graziana carefully 'held' us through the entire process for which we will be forever grateful.

Alan · 9 May 2024

★★★★★ 5/5

Trustpilot

Thank you so much Sarah

I just wanted to leave a review regarding the excellent work and attention shown by Sarah for our property purchase. Sarah was professional and patient throughout the process. She listened to my requirements, and as soon as a relevant property came onto the market she informed me immediately. Throughout the process she was supportive, helpful and took time and attention to facilitate all of my requests. I have purchased many properties, but rarely have I come across an estate agent who has been so easy to deal with, and available to take calls at all times. Thank you so much Sarah and I look forward to dealing with you in the future.

Raza · 18 May 2022

★★★★★ 5/5

Google

I recently had the pleasure of interacting with Jamoy from Dexters while searching for a one-bedroom apartment. Jamoy's professionalism, market knowledge and genuine concern for my needs were incredibly helpful throughout the process.It's rare to encounter such dedication and customer care. Highly recommend Jamoy and the Dexters team to anyone seeking guidance in the property market.

Elizaveta · 16 April 2024

★★★★★ 5/5

Trustpilot

Dexters manages three flats for me

Dexters manages three flats for me. Graziana is so easy to talk to, I appreciate her advice and her efficiency. I think she would be very good communicating with the tenants too, even when it might not be an easy conversation. She takes the stress out of it for me and is always up beat which I appreciate. Many thanks for your help.

J · 17 November 2023

★★★★★ 5/5

Google

We worked with Jeyda to secure a beautiful flat in Canary Wharf. She helped us out every step of the way and was available to answer any of our questions whenever we needed clarity. Within a day of viewing the flat, she was able to make our offer get accepted. I would definitely recommend Dexter’s, especially Jeyda - we truly appreciate all her help!

Nagisha · 24 October 2023

★★★★★ 5/5

Trustpilot

Thank you Anthony Grundy and Dexter’s

Anthony Grundy assisted me with the renewal of my lease. Initially, I was overwhelmed by my rent and bills and was happy to give up my rented flat as my mindset. He gave me time to respond as I was working crazy hours, sound advise and made sure I feel supported as I renewed. Thank you Anthony for your patience, to my landlord and to the Dexter’s Team.

Maria · 9 July 2023

★★★★★ 5/5

Google

My partner and I recently rented a property through Dexters Canary Wharf. A special thank you to Jeyda who was extremely helpful throughout the process and provided us with clear and prompt responses to any questions we had. I would highly recommend Dexter’s Canary Wharf!

Joe · 18 October 2024

★★★★★ 5/5

Trustpilot

Upgrading work under difficult circumstances

We have had a lot of upgrading work done to a house that had not had a change of tenant for many years, only to then find we needed additional works when it was declared a HMO. Chris and Pam have given us excellent service and achieved this with the tenants in situ, and in difficult circumstances while Covid was still a factor.

Guest · 7 November 2023

★★★★★ 5/5

Google

The staff in Dexters are very helpful, friendly and professional. Ms Jilka Patel is looking after my case and she always kept me informed of the viewing progress and making sure they will get me good tenants. Much appreciated!

Lun · 9 January 2025

★★★★★ 5/5

Trustpilot

I have used Dexters property management…

I have used Dexters property management for a number of years on one of my properties and would recommend highly. You do hear so many horror stories from friends of unethical agencies and crippling expenses, but Dexters differs.The communication from my Property Manager, Louis Preston has been great and service over the past 2 years has flown.

John · 15 March 2024

★★★★★ 5/5

Trustpilot

Pleasure working with Alistair

Absolute pleasure working with Alistair Maclean at Dexter's to get our mutual clients transaction completed so swiftly, smoothly and efficiently. Such a delight to work with and pushed all parties to get completed in a speedy and professional timescale. Communication was a breeze thank you Alistair!

Pam · 26 September 2024