Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the pleasure of working with Miro in my search for a property in London, and I couldn’t be more grateful for the experience. As someone with no knowledge of the city or its neighborhoods, I was worried about making the right choice, but Miro was incredibly understanding and helpful throughout the entire process. He took the time to explain the different areas and made sure I felt confident with my decisions. His patience and expertise were invaluable in finding the perfect place.
Alljune · 10 October 2024
Agent replied · 9 November 2024
Dear Alljune,
Thank you for your fantastic review! We’re thrilled to hear about your positive experience working with Miro during your property search in London. It’s great to know that he provided the understanding and guidance you needed, helping you feel confident in your decisions.
Your kind words about Miro’s patience and expertise mean a lot to us, and we’re glad he could assist you in finding the perfect place. If you need any further assistance or have questions in the future, please don’t hesitate to reach out!
Best regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleI had an amazing experience working with Raj during my property viewing. He was incredibly helpful and always quick to respond to any questions or concerns I had. Raj’s professionalism and dedication made the entire process smooth and stress-free. His prompt service and attention to detail really stood out, and he went above and beyond to ensure that my experience was a positive and memorable one. I highly recommend Raj to anyone looking for exceptional service in their property search!
Yogesh · 3 October 2024
Agent replied · 9 November 2024
Dear Yogesh,
Thank you for your amazing feedback! We’re thrilled to hear about your positive experience working with Raj during your property viewing. It’s great to know that his helpfulness, professionalism, and dedication made the process smooth and stress-free for you.
Your high recommendation means a lot to us, and we’re glad Raj could provide such exceptional service. If you need any further assistance in the future, please don’t hesitate to reach out!
Best regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleWe recently had the pleasure of working with the CloudRooms team, and our experience was nothing short of excellent.
Our initial contact was with Rhenan, who made the viewing and online sale process seamless. His communication was prompt and clear, making it easy for us to move forward with confidence.
Raj provided us with thorough and concise details about the property, flatmates, and the various services offered by CloudRooms, such as complimentary cleaning and a free room transfer service. His professionalism gave us peace of mind throughout the process.
Unfortunately, due to a change in personal circumstances, we were unable to proceed. However, Nathan from the accounts team was incredibly understanding and efficient. He ensured that our Holding Deposit was fully refunded within a week, which was greatly appreciated.
Overall, the CloudRooms team, including Rhenan, Raj, and Nathan, provided outstanding service. We highly recommend them to anyone looking for a hassle-free experience with trustworthy professionals.
Thank you, CloudRooms, for your excellent service!
Mehak · 24 September 2024
Agent replied · 9 November 2024
Dear Mehak,
Thank you so much for your detailed and kind feedback! We’re delighted to hear about your excellent experience with our team at CloudRooms. It’s great to know that Rhenan made the viewing and online sale process seamless and that Raj provided you with thorough information about the property and services.
We appreciate your understanding regarding the change in circumstances and are glad to hear that Nathan efficiently handled the refund process for your Holding Deposit.
Your recommendation means a lot to us, and we’re grateful for your thoughtful words about Rhenan, Raj, and Nathan. If you ever need assistance in the future, please don’t hesitate to reach out.
Thank you for choosing CloudRooms!
Best regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleI’ve had a positive experience with the agency and the room I’m staying in. Any questions or issues were handled quickly and professionally.
Vyas was especially helpful throughout the process - very responsive, friendly, and made everything smooth from the start. Arthur was also great to deal with and always supportive when needed.
Overall, a reliable and professional agency. I’m happy with the service and would recommend them to anyone looking for accommodation.
Shifa · 21 December 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with Cloud Rooms Letting Agent while searching for a rental property. Although I ultimately decided to extend my current tenancy, my experience with Cloud Rooms, particularly with Raj, was exceptional.
Raj was the agent who showed me the property, and he was incredibly professional, friendly, and knowledgeable. He made the entire viewing process stress-free and enjoyable. Raj’s kindness and helpfulness really stood out, and I’m grateful for the excellent service he provided.
Aps · 24 September 2024
Agent replied · 9 November 2024
Dear Aps,
Thank you for your kind review! We’re delighted to hear about your exceptional experience with Cloud Rooms and Raj during your property search. It’s wonderful to know that he made the viewing process stress-free and enjoyable with his professionalism and friendliness.
We appreciate your feedback and are grateful for your recognition of Raj’s kindness and helpfulness. If you need any assistance in the future or decide to explore options again, please don’t hesitate to reach out!
Best regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleAppreciate the experience provided. Raj, the agent on the ground, helped with all clear information and tenancy details. Definitely appreciate his honest & trustworthy attitude.
Also thankful to Rhennan for making the process easier including booking an appointment, sending videos of rooms in advance to save time 🎥 . This helped in shortlisting the rooms I'd like to view physically.
Also heard about the Flexible option of Free Room Transfer Service within the CloudRooms network and complimentary cleaning service. That is definitely an add on!
Arundhati · 25 August 2024
Agent replied · 24 October 2024
Hi Arundhati Chaudhuri,
Thank you for your wonderful review! We're thrilled to hear that Raj provided you with clear information and demonstrated an honest and trustworthy attitude. We're also glad that Rhenan made the booking process easier by sending videos of the rooms in advance, helping you shortlist your options. It's great to know you found our free room transfer service and complimentary cleaning service to be valuable additions. We truly appreciate your feedback and look forward to assisting you again in the future!
Best regards,
The Cloudrooms Team
★★★★★ 5/5
GoogleI had an exceptional experience with Raj at Cloud Rooms. From the very beginning, he was not only professional but also incredibly clear in his communication. Raj kept everything sorted and straightforward, making the entire process smooth and stress-free. The properties offered by Cloud Rooms are beautiful, situated in lovely surroundings, and the room sizes are impressively spacious. Raj's attention to detail and genuine care for our needs were truly appreciated. I highly recommend Raj and Cloud Rooms to anyone looking for a reliable and compassionate letting agent. Thank you, Raj, for making our process so much easier!
Pranali · 25 August 2024
Agent replied · 24 October 2024
Hi Pranali Deore,
Thank you for your fantastic review! We’re thrilled to hear that Raj provided you with an exceptional experience and made the entire process smooth and stress-free. It’s wonderful to know that you found our properties beautiful and spacious, and that Raj's attention to detail and care made a positive impact on your journey. Your recommendation means a lot to us, and we appreciate your kind words. If you need any further assistance in the future, please don't hesitate to reach out!
Best regards,
The Cloudrooms Team
★★★★★ 5/5
GoogleCloudrooms was great to work with, and Raj was incredibly helpful and responsive. I especially appreciated Raj’s clear communication and effort to find the right options for me.
Varsha · 16 March 2026
Agent replied · 17 April 2026
Dear Varsha Singh,
Thank you so much for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had a great experience working with Raj and … More
★★★★★ 5/5
GoogleThe Cloud Rooms in London is the most friendliest Real Estate Agent, They Provided me a Room for two and half months which other agents hesitated, and they helped me to find a room very quickly and the room which I am now in was, provided at an affordable price and the maintenance also really good. I am really happy to thank each and every one specially ARTHUR* - who helped on the Contract, Legal Terms, Paperwork’s, and RAJ* - agent on the ground, helped with all clear information and tenancy details. Taken in Company Car to different locations around East London, Great selection / size of rooms for different budgets. Flexible option of *Free Room Transfer Service* within the CloudRooms network.
Ms RHENAN* - Communicated through Spareroom, informed all details about the house, tenants
Furthermore they provide Amazing office in East London, Whitechapel. State of the art room renting process for anyone looking for rooms in London
I will inform my friends in Srilanka, when they come to London to contact Cloud Rooms.
Flexible and most Friendliest Agent which can be guaranteed to find a best place to stay both short and long term.
MrSenthru · 26 July 2024
Agent replied · 24 October 2024
Hi Mr Senthru,
Thank you so much for your glowing review! We’re thrilled to hear that your experience with Cloud Rooms has been so positive. It’s fantastic to know that our team, especially Arthur and Raj, provided you with the support you needed throughout the process. We’re glad you appreciated the quick turnaround and the flexibility of our Free Room Transfer Service.
Your kind words about our office and processes mean a lot to us, and we’re grateful for your willingness to recommend us to your friends in Sri Lanka. If you or anyone you know needs assistance in the future, don’t hesitate to reach out!
Best wishes,
The Cloud Rooms Team
★★★★★ 5/5
GoogleThe best agents and the best services. I had confirmed and paid holding deposit for a room after doing a virtual viewing but due to some personal circumstances couldn't proceed further with it. The team especially 'Raj' has been very understanding, communicated patiently and helped me get a refund of the holding deposit amount in just a span of few days. Raj is a Gem! Can definitely trust cloud rooms and would recommend everyone to avail their services!
Riya · 25 August 2024
Agent replied · 24 October 2024
Hi Riya Ganatra,
Thank you for your glowing review! We’re so glad to hear that Raj provided you with excellent support and understanding during your situation. Your trust in us means a lot, and we’re thrilled that we could assist you with the refund process swiftly. We truly appreciate your recommendation and are here to help whenever you need our services in the future!
Best regards,
The Cloudrooms Team
★★★★★ 5/5
GoogleMr Vyas Uppiah was very professional and provided Excellent customer care service, effective communication, follow up care and commitment to ensure issue at hand was resolved.
Henry · 26 March 2026
Agent replied · 17 April 2026
Dear Henry,
Thank you for taking the time to share your wonderful feedback! We're delighted … More
★★★★★ 5/5
GoogleI had only two days to move out of the property I lived in and couldn't find any place I liked. Then I got the contact information for Raj, referred by a friend. I contacted him on a Sunday, and he was so genuine and friendly that he arranged a viewing for a property the very next day. It was exactly what I was looking for, and I told him I needed to move in the next day. He didn't hesitate at all, asked for the required documents, and arranged a meeting with Mr. Arthur. I still can't believe they completed all the paperwork so quickly, allowing me to move into the property the following day. I am really happy with their service and customer approach. The response from their maintenance department, especially Ms. Mehereen, should also be appreciated. I will recommend Cloudroom to all my friends and family looking for a good property in a suitable location in London.
#HAPPYCUSTOMER.😊
Gokul · 26 June 2024
Agent replied · 24 October 2024
Hi Gokul Prajith,
Thank you for sharing your wonderful experience! We're thrilled to hear about the seamless and efficient process you had with Raj, Mr. Arthur, and Ms. Mehereen at Cloud Rooms. It's fantastic to know that they were able to assist you quickly and effectively in finding a new property and completing all the necessary paperwork within a tight timeframe.
We appreciate your kind words about our team's service, efficiency, and customer approach. Your recommendation means a lot to us, and we're glad you had a positive experience with us.
If you ever need further assistance or if you have friends and family looking for properties in London, feel free to refer them to Cloud Rooms. We're here to help!
Thank you for choosing Cloud Rooms!
Best regards,
Cloud Rooms
★★★★★ 5/5
GoogleI recently had the pleasure of working with Raj from Cloud Rooms while searching for a new place. Raj was extremely helpful throughout the process. The rooms he showed me matched the videos perfectly, which was a great relief. Although I ultimately did not finalize a house with him, Raj was kind enough to entertain negotiations and was always professional and accommodating. Overall, my experience with Raj was good, and I appreciate his efforts in trying to find the right home for me.
H · 26 June 2024
Agent replied · 24 October 2024
Hi Harini,
Thank you for sharing your experience! We're delighted to hear about your positive interaction with Raj from Cloud Rooms. It's fantastic to know that Raj was extremely helpful, professional, and accommodating throughout your search for a new place. We're pleased that the rooms he showed you matched the videos perfectly.
Although you didn't finalize a house with him, we're glad that Raj was kind and diligent in trying to find the right home for you. We appreciate your feedback and the opportunity to assist you. If you have any further inquiries or need assistance in the future, please feel free to reach out to us. We're here to help!
Thank you for considering Cloud Rooms for your housing needs!
Best regards,
Cloud Rooms
★★★★★ 5/5
GoogleIt been 2yrs since i moved to London, and i found this agency from the day i arrived in London, glad they have a fabulous service, especially Mr Arthur from the agency is extremely nice and kind hearted with lots of patience in dealing with multiple tenants.
I initially stayed with CloudRooms in Shadwell for over a year, and then i had to sadly move out because the landlord sold the property and we had to leave. Unfortunately, Cloud Rooms did not have any available rooms at that time and we’re not able to relocate me.
Having stayed with another agency for 2 months, and having a bad experience with them, i immediately contacted Mr Arthur again and he put me in contact with Mr Raj who helped me & my partner to find a beautiful & spacious ensuite room, very close to Langdon Park Station.
Thank you Arthur, Nathan, Mehereen, Hussain & Raj for your incredible help, service & kindness 😊 Go Team at CloudRooms London !!!
Chaitanya · 26 June 2024
Agent replied · 24 October 2024
Dear Chaitanya,
Thank you for your wonderful 5-star review and for sharing your experience with Cloud Rooms. We're thrilled to hear that you have enjoyed our services over the past two years and are especially grateful for your kind words about our team members, particularly Mr. Arthur.
We're glad to know that despite the unfortunate circumstance of having to move out from Shadwell due to the landlord selling the property, you chose to return to us after a brief hiatus. It is heartening to hear that Mr. Arthur and Mr. Raj were able to assist you in finding a beautiful and spacious ensuite room near Langdon Park Station, meeting your needs once again.
Your appreciation of Nathan, Mehereen, and Hussain, along with Arthur and Raj, means a lot to us. Our team is committed to providing excellent service and ensuring a positive experience for all our tenants.
Thank you for your continued trust and support. Should you need any further assistance, please do not hesitate to reach out. We are always here to help.
Best regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleIf you are a flat-to-rent owner, Cloudroom is the partner you want to work with. I was in a move last year, so my flat was available for rent, I got connected by Cloudroom agent Kobir Ali, we worked together and settled on a long term renting agreement. It's been half a year since the contract took effect, and that's a laidback experience having my flat managed by Cloudroom, I would expect a pleasant journey moving forward.
Feng · 26 July 2024
Agent replied · 24 October 2024
Hi Feng Miao,
Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Cloud Rooms, and specifically with Kobir Ali, has been so positive. It’s great to know that you’re enjoying a laidback experience with your flat being managed by us. We appreciate your trust in our services and look forward to continuing to provide you with a pleasant journey moving forward. If you ever need anything, please feel free to reach out!
Warm regards,
The Cloud Rooms Team
★★★★★ 5/5
GoogleWe had a really good experience with Cloudroom, and I’d especially like to mention Gurjeet for her help throughout the process. She was professional, approachable, and very patient, always making sure to understand what we needed. Thanks to her support, everything was handled smoothly and without any stress, and we felt well taken care of from start to finish. Overall, the service from Cloudroom has been very good and we are happy with the outcome.
Pranav · 1 October 2025
★★★★★ 5/5
GoogleI found the company CloudRooms through the portal Spareroom, where lots of their available rooms are advertised.
After contacting them through their official website, I was introduced to Ariel who helped me see suitable options of the rooms through video. Once I shortlisted the rooms I liked, Ariel advised me to visit the office in Whitechapel.
After visiting the office I was introduced to Raj who took me around their selection of rooms in East London in the company car and I was treated like a prince 👑
They not only HELP find me a good Room but also did not pressure me into paying a deposit for a room which I did not find suitable, Hence giving me the time to think about a place I would like to call Home in the city of London
Truly great service from a company that actually cares about their tenants. Thank you from my heart. Special shout out to Raj, Hussain & Arthur !!!
Zubayer · 27 May 2024
Agent replied · 24 October 2024
Dear Zubayer Islam,
Thank you for sharing your experience with Cloud Rooms. We are pleased to hear that you found us through Spareroom and that your journey with us has been positive.
Ariel's assistance in showcasing suitable room options through video previews exemplifies our commitment to providing convenient and effective solutions for our clients. We are glad to hear that visiting our Whitechapel office and meeting Raj for a physical viewing further enhanced your experience.
We're delighted that Raj's hospitality during the room selection process left a positive impression on you. Treating you with care and respect is a core value we uphold, and we're glad that you felt valued and appreciated during your visit.
It's heartwarming to know that we could assist you in finding a suitable room without pressuring you into making hasty decisions. We believe in giving our clients the time and space to make the right choice for their future home, and we're thrilled that this approach resonated with you.
Thank you for your kind words and recognition of our team members, especially Raj, Hussain, and Arthur. Your appreciation means a lot to us, and we are grateful for the opportunity to assist you in your search for a place to call home in London.
If you have any further needs or questions, please do not hesitate to reach out to us. We are here to help.
Warm regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleWhat sets CloudRooms apart is its commitment to creating a human-centric virtual environment. The attention to detail in replicating in-person interactions is impressive. LOOKS EXACTLY AS FEATURED IN VIDEOS AND PHOTOS.
Customer support has been outstanding , Raj and Ariel were so kind and helpful. Overall, CloudRooms has successfully bridged the gap between digital and face-to-face interactions, making it an essential tool for international students. Trustworthy guys!!
Last but not least I really loved the office environment I WISH I REALLY WISH I WORKED THERE AS A PART Of THE TEAM.
Highly recommended!
Sandhya · 27 May 2024
Agent replied · 24 October 2024
Dear Sandhya Murali,
Thank you for your stellar 5-star review and for highlighting the unique aspects of your experience with Cloud Rooms. We are thrilled to hear that our dedication to creating a human-centric virtual environment resonated with you.
We are pleased to know that you found our virtual environment to be on par with in-person interactions, replicating the features showcased in our videos and photos accurately. Your recognition of the attention to detail in this aspect is truly appreciated.
Our customer support team, particularly Raj and Ariel, are delighted to receive your kind words about their assistance. We strive to provide outstanding service, and it's rewarding to hear that their efforts have made a positive impact on your experience.
It's wonderful to hear that Cloud Rooms has successfully bridged the gap between digital and face-to-face interactions, particularly benefiting international students like yourself. Your trust in us is invaluable, and we are grateful for your recommendation.
We are glad to hear that you enjoyed the office environment and your sentiment about being a part of our team warms our hearts. Should opportunities arise in the future, we would be delighted to welcome someone as enthusiastic as you to our team.
Thank you once again for your recommendation. If you ever need further assistance or have any feedback to share, please do not hesitate to reach out.
Best regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleI’m an international student and i was worried about finding a suitable room for my stay, but CloudRooms make me feel better and they have made the process very easy. I had a great experience with Mr Raj from the CloudRooms team, he helped me with the whole process and made me comfortable. Making a contract with CloudRooms is so easy and quick.
A special shout out to Ms Mehereen and Mr Nathan as well !! To ensure all the documentation was completely smoothly. So happy that i met an agency that protects my security deposit as per the guidelines and also looks after my maintenance issues effectively ☺️
Thank You Cloud Rooms 🌥️
Vinith · 27 May 2024
Agent replied · 24 October 2024
Dear Vinith,
We appreciate you sharing your positive experience with Cloud Rooms as an international student. It's wonderful to hear that we were able to ease your worries and make your room-finding process simple and stress-free.
We're thrilled that Mr. Raj provided you with great assistance throughout the process and helped you feel comfortable every step of the way. Your satisfaction is important to us, and we're glad to hear that the contract process was easy and efficient for you.
We're also grateful for your recognition of Ms. Mehereen and Mr. Nathan for ensuring a smooth documentation process and addressing any maintenance issues promptly. Protecting your security deposit and following guidelines is a key priority for us, and we're glad you felt secure and well taken care of.
Thank you for acknowledging our efforts in providing a seamless experience for you. It's customers like you that motivate us to continually improve and offer the best service possible.
If you have any further needs or feedback in the future, please don't hesitate to reach out. We're here to assist you whenever you need us.
Warm regards,
Cloud Rooms Team
★★★★★ 5/5
GoogleI contacted Mr Raj, who arranged the viewing the property, who is really friendly and I am really happy with his attitude and the way he showed around their office. I really appreciate the effort of Mr Arthur who did all my paperwork in one day. And Mehereen of maintenance department who arrange all the works is also appreciated. I am truly grateful for all the services provided by them.
I will recommend Cloud Rooms to everyone.
Sandra · 26 June 2024
Agent replied · 24 October 2024
Hi Sandra Sajeev,
Thank you for your kind review! We're delighted to hear about your positive experience with our team members. It's great to know that Mr. Raj, Mr. Arthur, and Mehereen all played key roles in ensuring your satisfaction. We appreciate your recognition of their friendliness, efficiency, and dedication to providing excellent service.
Your recommendation and kind words mean a lot to us at Cloud Rooms. If you ever need further assistance or know anyone in search of similar services, please feel free to refer them to us. We're here to help!
Best regards,
Cloud Rooms
★★★★★ 5/5
GoogleThe East London agents are very accommodating and fast to response. I would like to thank Ariel as he was able to provide me available rooms I can choose from. The rooms were according to my preferences as they’re big and within the price range I have selected.
Also, I truly appreciate Raj for his assistance when checking the rooms I viewed. He was knowledgeable on all my enquiries regarding the rooms for rent. Raj had even give me a lift to view one of the rooms I’d like to check.
May you all be blessed.
Lace · 27 April 2024
Agent replied · 24 October 2024
Dear Lace P.,
Thank you deeply for your glowing review! We are overjoyed to hear about your positive experiences with our East London agents at Cloud Rooms, and specifically, with Ariel and Raj. Our team prides itself on being accommodating and responsive, and it's heartening to know we lived up to those standards with you.
Ariel will be thrilled to hear that his efforts in providing a selection of rooms that met your preferences and price range were so appreciated. And knowing Raj enhanced your experience with his knowledge and kindness truly means a lot to us.
We're here to support and assist you every step of the way at Cloud Rooms, and it’s feedback like yours that keeps us motivated. May you enjoy your new room and feel free to reach out if you need anything further.
Best wishes and blessings,
The Team at Cloud Rooms
★★★★★ 5/5
GoogleCloud Rooms is the only agency I can trust. Unlike others, they don't require a security deposit upfront before viewing. Their responsiveness is remarkable, and Ariel, the agent, went above and beyond by assisting in booking appointments and sending videos of the rooms beforehand to streamline the process. It's worth noting that these videos accurately reflected the physical appearance of the rooms.
Raj, the friendly agent, took me to various properties across East London in the company car, making the experience both convenient and enjoyable. They offer a diverse selection of rooms to suit different budgets and were incredibly helpful with all inquiries and details.
Na · 27 April 2024
Agent replied · 24 October 2024
Dear Na Ta,
We're absolutely delighted to read your review and learn about your positive experience with Cloud Rooms. Your trust in us means everything, and we’re thrilled to have met your expectations, especially by not requiring a security deposit upfront for viewings. Our aim is always to make the rental process as smooth and transparent as possible.
Hearing how Ariel helped to streamline your search by booking appointments and providing video tours of the rooms warms our hearts. We're glad these videos helped in making your decision easier and that they accurately represented what we offer.
It’s also wonderful to know that Raj made your property visits in East London convenient and enjoyable. We believe in providing not just a service, but an experience that takes the stress out of finding a new home.
Your acknowledgment of our diverse selection of rooms and our responsiveness to inquiries and details is greatly appreciated. We strive to cater to a variety of budgets and preferences, making sure everyone can find their perfect room.
Thank you for choosing Cloud Rooms and for your kind words. Should you need further assistance or have more questions, please don’t hesitate to get in touch. We’re here to help!
Warmest wishes,
The Cloud Rooms Team
★★★★★ 5/5
GoogleI discovered a room on spare room app, and Isabel (CloudRooms), the letting agent, was incredibly helpful throughout the entire process. She guided me step by step, made everything clear and simple, and helped me secure the room in just a few days. The process was smooth, professional, and stress-free, and I really appreciated her prompt communication and support. I would highly recommend Isabel to anyone looking for a reliable and efficient letting agent.
Dejen · 24 September 2025
★★★★★ 2/5
GoogleThe most important for them is that you sign the contract. After that they don’t really care about the problems or needings you have in the house. Lot of promises but after … nothing. The house I was living was very old so we had some problems with rats and kitchen… last month living with rats and no cleaner at all. That is why we moved out… me, my partner and one more tenant in the house.
Gabriela · 27 May 2024
Agent replied · 24 October 2024
Dear Gabriela,
We are deeply sorry to hear about your experience with Cloud Rooms. It is disheartening to learn that you felt your concerns were not appropriately addressed, and we sincerely apologize for any shortcomings in our service.
The issues you have raised regarding the condition of the house, specifically with rats and cleanliness, are unacceptable, and we understand the impact they had on your living situation. We take such feedback seriously as we continuously strive to improve the quality of our service and the properties we manage.
Your feedback will be shared with our team to ensure that necessary steps are taken to prevent similar situations in the future. We appreciate you bringing these concerns to our attention, and we are committed to making things right.
If there is anything further you would like to discuss or if there is any way we can assist you, please do not hesitate to reach out. Your experience does not reflect the standards we aim to uphold, and we are dedicated to addressing these issues.
Thank you for sharing your feedback, and we wish you the best in finding a housing solution that meets your needs.
Sincerely,
Cloud Rooms Team
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