Cloudrooms reviews

★★★★★ 5/5

Google

Excellent Service from RAJ & Cloud Rooms 🌟 I was looking for a room in Lewisham, close my my work on the High Street, and was happy to find exactly what I was looking for 😊 Impressed from the very start. Room was spotless, modern, and exactly like the photos. Bed was super comfortable, Wi-Fi fast, and the staff were friendly and quick to help. Especially my agent Raj was even more help full and a great guidance on everything from the viewing to advising what Paperworks are required for me to pass the referencing. Overall a Great value for money, in the area and size of the room !! ‼️Thank You Raj & CloudRooms ‼️

ARIHARAKARTHE · 11 April 2026

★★★★★ 5/5

Google

My experience with cloudrooms has been totally fine, my main dealing was with a gent called 🌟☆Raj☆🌟 who from the beginning was very helpful in everything. Raj is perhaps the single best person I have dealt with in my renting history, an insanely valuable asset to Cloudrooms he answered all my questions politely and professionally as you would want! There was nothing too small of an issue or query, as with my requirements being met I would advocate for cloudrooms as a trustworthy company. Maintenance requests were fulfilled quickly! Great company and property as shown! (Please note I am using the pictures I was sent of the property as I have just moved in so its currently boxes and bags galore)

Tristrum · 26 March 2026

★★★★★ 5/5

Google

The CloudRooms Agency helped me find a wonderful room in Bermondsey. CloudRooms Team Mr RHENAN and Mr RAJ were amazing 🌟and very helpful. They explained very well and were very friendly. The process was smooth and I appreciated the responsiveness and support throughout. It made everything much less stressful. Thank You Rhenan & Raj for helping me find a great room and start my journey in London 😊

Marycris · 10 April 2026

★★★★★ 1/5

Google

Both apartments that Cloud Rooms has provided me with have been infested with mold, in poor condition, and not worth the over £2000 I’ve put down just to move in. There is a complete lack of communication on the agency’s end. I moved into an apartment with all of my belongings and the room that I signed for weeks before was not even ready. Today I witnessed a Cloud Rooms agent eating crisps, drinking soda, and playing on her phone on MY BED as if she lived here. This is completely unacceptable and unprofessional. The living conditions have been absolutely unacceptable and nothing gets fixed until you make legal threats because they go against UK apartment leasing laws. The communication is great until you pay, then absolutely nothing gets done! Do your research people!

Olivia · 10 November 2025

★★★★★ 5/5

Google

I recently had the pleasure of viewing a property with Raj, and I couldn’t have asked for a better experience. From the moment we met, Raj was professional, friendly, and incredibly knowledgeable about the property and the local area. He took the time to understand what I was looking for, answered all my questions patiently, and provided honest, detailed insights that really helped me make an informed decision. His communication was excellent throughout, prompt, clear, and always courteous. What stood out most was Raj’s genuine enthusiasm and dedication. He wasn’t just trying to make a sale, he truly cared about finding the right fit for me. The entire viewing process felt smooth, comfortable, and well-organized. I would highly recommend Raj to anyone looking for a property agent who is reliable, personable, and goes above and beyond for their clients.

Fiza · 27 October 2025

★★★★★ 5/5

Google

Excellent service, friendly staff, especially 💎Raj💎, he was incredibly enthusiastic and always helped me whenever I needed it. I'm using their service and pictures of my room are below. It's great that they included blankets, pillows and a mattress for me. Also, a huge thank you to Renan for handling the paperwork so smoothly during the rental registration process!

Tâm · 15 April 2026

★★★★★ 5/5

Google

My experience with Cloud Rooms London was entirely shaped by the outstanding service provided by my consultant, Raj. From our very first conversation, he was incredibly attentive, professional, and transparent, taking the time to understand my needs and offering honest advice about the properties. Unlike the high-pressure tactics I'd heard about, Raj was patient and communicative, always responding promptly and guiding me through the process with expertise and genuine care. Raj is a true professional and a credit to the company, and I highly recommend seeking him out for your rental needs.

Lin · 18 September 2025

★★★★★ 1/5

Google

Apparently on my move in day, my agent who was supposed to meet my at the property was on holiday so I had to travel all the way to the office to collect the keys myself and then travel to the property. When I arrived the Front door lock was broken and opens from just being pushed, it still is and hasn't been fixed. There was no kettle, toaster of vacuum cleaner as supposedly provided in the tenancy agreement. There is also no sign of the weekly cleaner that was promised and no WiFi whatsoever, a big reason I decided to even move in for the all inclusive price. I texted and called multiple times with my agent and other numbers from cloud rooms, and sent off emails to request for the WiFi but I keep getting ignored now, originally they would ask for details only for them to just stop communicating. Me and the other tenants even received emails of two separate dates an engineer was supposed to come and install the WiFi only for no one to turn up. All 5 star reviews are also quite obviously fake. Absolutely the worst. UPDATE: 1 month later, WiFi has been installed, nothing else has changed

Kye · 17 September 2025

★★★★★ 5/5

Google

I recently found a room in Eltham, very close to the Station, and very homely Raj was very helpful ☺️ He is excellent at his work !! His customer service was great !! I highly recommend to use his services and Cloudrooms when looking for a room in London

Vida · 14 April 2026

★★★★★ 1/5

Google

This letting agency is awful. They took over our property before I moved in and it has been a nightmare. They tried to 3D scan our rooms after we had moved in claiming that this was a “a standard requirement” and that all their properties have to have this. I combatted this and they changed the reason to a “legal requirement” that had been asked of them by the council. After going through my letting agreement and requesting proof of it being a “legal requirement” and for proof that the council asked for this, they stopped responding to me and I heard nothing about it since. They have also included all our bills in our rent, but have never paid any of our bills. We consistently get post from our energy company stating that the full balance of our time in the property is still overdue. Our WiFi has just been turned off because this has not been paid. And the water bill is being chased as this is not being paid. One of the main factors of me moving into the property was the dishwasher and promise of regular cleaning. The dishwasher was broken and we have had to fix ourselves as they claimed “they do not fix dishwashers”. And the only time I have seen a cleaner here is when they are expecting visits. It is near impossible to speak to someone at the company without going to their office. Every phone number logged on Google or Facebook is incorrect, and there is only an automated service to call if you want to report an issue that cannot transfer you to a person. When logging a complaint it takes days to action and you get no updates. There is no working phone number to contact them. This letting agency is terrible and I strongly recommend avoiding!

Kodi · 16 April 2026

★★★★★ 1/5

Google

The worst agency in London to have a tenancy with. They are very bad in communication and the service is very late, they make a lot of fake promises untill you sign a contract or move into their property then there will be zero response from them. They pass you like a ball if you go to the office explaining this is not their job please speak to this department that department which shows how bad of a management they have. And most of the reviews are fake in Google which I presume they are making their friends upload for them. Their so called managers are out of country in dubai or somewhere else and even they can't properly communicate, which shows the illegality and scam in their company. Akaliga is the sales lady who we got in contact with regarding a property and she is one of the worst employee for them. All the tenants who got trapped in this company are always complaining because they don't know the renters laws. And they use this uneducation in them to scam the people who want to rent from this agency. I would never suggest this agency for anyone who is my friend or my enemy. Do better cloudrooms. DO BETTER! Further legal action going to be proceeding soon against you guys.

Adarsh · 15 April 2026

★★★★★ 5/5

Google

Raj from iCloud Rooms was absolutely fantastic in helping me and my friend find a great place. He was incredibly fast with responses, always easy to get in touch with, and really reliable throughout the whole process. He made what can often …

Lalramdinsangi · 26 March 2026

★★★★★ 5/5

Google

Shout out Ayan who helped me whilst looking for a property. He helped me find a place very quickly and made the whole process smooth and stress-free. Ayan was always friendly, approachable, and happy to answer any questions I had along the way! ☺️

Jan · 16 March 2026

★★★★★ 5/5

Google

Raj was incredibly helpful in showing me the list of properties available and those that were upcoming. After narrowing the search, he provided me with a shortlist of those which were a fit for me. Raj was attentive and trustworthy, would recommend his service.

Scott · 16 March 2026

★★★★★ 5/5

Google

Raj is a good bloke; he has good knowledge of his work, helps a lot, and explains every step I need to take to get the room I want. CloudRooms and Especially RAJ is Amazing 🌟 …

Fatima · 15 April 2026

★★★★★ 5/5

Google

Raj is amazing and very helpful . He showed me a room in Lee which was very spacious and close to the station . I recommend Cloud rooms to any one looking for a room in London

Emmariba · 10 April 2026

★★★★★ 3/5

Google

Cloudrooms was a terrible letting agency. However Vyas was super helpful and made sure any issues across the board would be sorted once I contacted Vyas. He alone changes them from 1 star to 3!

Chris · 26 March 2026

★★★★★ 5/5

Google

My fiancée and I are very pleased with the services. We had a new mattress and bedding in the room. Raj - our agent - was very helpful throughout the entire process. Paradise found us peace. We just gave him the address of my fiancée's work so that she would have good access, and that's what we got. We didn't have the opportunity to physically see the apartment, so Raj went to the place and showed us the property during a video call and told us everything. He was generally on call 24/7. He guided us through the entire process of signing the contract, which required patience because we do not speak English well. He helped us when the boiler broke down and with the Internet at home, even though he had no obligation to do so. A medal-worthy agent!

Kamil · 25 November 2024

★★★★★ 5/5

Google

Mr Raj did a live video call from the property agent on the ground , helped with all clear information and tenancy details.Great selection / size of rooms with different budgets Amazing office in East London , white chapel He is very friendly and explain everything in detail I was not living in London, I did online viewing with him . He only helped me in each and every step , I never had any struggles . I really appreciate his hard work as well.Raj is really a good person to approach .

Jiji · 25 November 2024

★★★★★ 5/5

Google

I had such a great experience with Raj at Cloud Rooms 🌟🌟🌟🌟🌟 honestly couldn’t have asked for better help. He was super insightful, friendly, and really took the time to explain everything properly, from the rooms themselves to how smooth and straightforward the whole moving process can be. He made what can usually feel quite stressful actually feel easy and manageable, and gave loads of genuinely useful information that helped me understand all my options clearly. You can tell he actually cares and isn’t just rushing you through things. Really appreciate all the help Raj 💎 made a big difference, would definitely recommend speaking to him if you get the chance!

Gabriel · 10 April 2026

★★★★★ 5/5

Google

Raj was so great and professional , he arranged a viewing to us and was so helpful , most importantly he tried hard to keep sure we feel everything is professional , he also gave us many advices regarding potential scammers . He also offered to take us back to the office , we went there and he stayed with us even after the official close date of the office to show us many options . I felt so comfortable and you can easily trust this agent and that company .He followed with me although I told him I will also see other options ,however honestly I can say you don’t have to look away if you have this office in your radar . I trust them because I have met many other agents . - Flexible option of *Free Room Transfer Service* within the CloudRooms network. Communal cleaning offered as a complimentary service from the agency - ⁠Amazing office in East London, Whitechapel. State of the art room renting process for anyone looking for rooms in London

Bishtawee · 27 October 2024

★★★★★ 5/5

Google

I was looking for a room for myself and my partner. Since we are a young couple who are new to the working world, we had very limited budget, and *Raj* absolutely did his best to find if what property would be suitable for us. Raj was very professional and provided us with detailed information about the house and the surrounding areas, giving us better insight not just about the property itself but also about the life in that property.

J · 27 October 2024

★★★★★ 1/5

Google

Avoid this agency at all costs. They are very helpful when they want your deposit, but as soon as you pay or try to move out, they stop replying to all communication. I moved out over a month ago and I am still fighting to get my deposit back. Their customer service is non-existent and the entire process felt like a scam. They make it 'easy to move in' just to trap you, but they make it nearly impossible to move out or get your money back. Do not trust this agency with your money. I am now forced to take further action to recover my funds. Save yourself the stress and look elsewhere.

Dinesh · 26 March 2026

★★★★★ 1/5

Google

I would absolutely not recommend Cloud Rooms. They are consistently unresponsive and it is frankly unacceptable and honestly feels like a joke at this point. I stayed at 7 Margaret Bondfield House from October 2024 to July 2025 and I have still not received my deposit back. They have tried to charge me £310 for a new bed and mattress that was already in bad condition when I accepted the room. I didn’t complain as I was not living there for long but my flatmate who did complain got a new mattress for free around a month before I moved in. Due to this, I feel as though I am being punished for not complaining. Additionally, I have had no discussion on my deposit deductions despite me sending a total of 5 emails since September. Additional people keep being added to the email thread and yet no communication is given from them. Due to this lack of response, I have missed out on the TDS deadline for resolving the deposit and I am now out of pocket £850. Their handling of maintenance issues is also frankly unacceptable, as we had a faulty fire alarm that was not replaced despite being told to by the Fire Brigade. PLEASE do not rent with them, this entire experience has been nothing short of frustrating.

Tilly · 3 November 2025