Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 1/5

Trustpilot

CANARY WHARF - Nick response was “ are we measuring the size of our PENIS,

UNPROFESSIONALS, NICK ESTALIANO / FENG SHU REPESENATITIVE MANAGER, CANARY WHARF, FENG SHU response “ are we measuring the size of our C*ck's - I have 10 properties “. I think he speaks to his staff like this for sure, needs to go on a training course.Follow me through this worst customer service experience ever, I have never experienced such awful dealings with Chesterton’s Canary Wharf, What great brand perception!!!As you may know, looking for a house to purchase can be stressful and can feel like a full-time job. I inquired about a property in Beckton for sale advertised by Canary Wharf.I had a call from Canary Wharf on Friday 15/10/201 afternoon around 4 pm - No introduction from the agent but after calling around a few branches it seems like it was the director of Canary Wharf Feng ShuI asked a few questions about the property condition but the agent had no idea or knowledge as they have never visited the property but for some reason, the pictures on Rightmove were old pictures which are misleading.I was reluctant to take time out and do a viewing if only to find the property is not as advertised. After asking a few more questions and Feng Shu started getting irate & on the defence, this may be triggered when I mentioned that I found Canary Wharf slightly unprofessional being my first ever experience and that I may not consider using Chesterton’s for my portfolio due to lack of professionalism. Soon as I said this - Feng exact response was “ are we measuring the size of our c**ks and that he has 10 properties.After this comment, I put the phone down and was shocked by such behaviour. What made me laugh he calls me back 10 mins later and say would you like to do the viewing “I thought I let you calm down” as if I was in the wrong.Today Monday the 18/10/2021, Receive a call from the branch Manager Nick, similar approach, aggressive, customers to Chestertons are those who sell and not those who purchase, so a prospective buyer it, not a customer or anyone is not a customer unless they sell….. such a poor view, I always told I was keyboard troll because the fact an I wrote a review. Please Chestertons conduct a mystery shop to assess the quality here.I will always remember Chesterton’s from this experience and not deal with any brand I will be contacting Rightmove on how agents can use incorrect imagery.I will never deal with any Chesterton's, This was the director of this branch, He maybe thought he was too big for his role and he can talk to prospective buyers the way he feels.Regards

K · 18 October 2021

★★★★★ 5/5

Google

I dealt with Priya regarding our new flat. Everything has been extremely smooth and fast. Definitely the easiest experience with letting agents I’ve had so fast! Excited for our new home!

Jennifer · 11 February 2026

★★★★★ 5/5

Google

Betsy and Harrison were fantastic estate agents, they really came through for us when our initial deal didn’t go through and found us the most beautiful place to live. Very pleased!

Peter · 11 February 2026

★★★★★ 1/5

Trustpilot

Lack of consideration for clients and ignorance

I recently had a dreadful experience with Chesterton's Canary Wharf branch while renting a property. Chloe was the agent assisting me, with Maria as her direct manager.The primary issues stemmed from poor communication throughout the process. Despite numerous attempts to contact the agent and their team, communication remained abysmal. I received the contract just a week before the move-in date, only after leaving countless messages asking for updates, which caused significant stress. The night before my move, after yet another series of messages, I was eventually informed that there was an issue, and I couldn't get the keys as scheduled.Interacting with Maria, the manager, left me feeling that the team’s culture is to ignore clients, which is unacceptable. On moving day, I was asked to email my acceptance of the property’s condition so they could allow me to move in a flat that was supposed to be empty by then. Due to the presence of the previous tenant, I was significantly overcharged by the moving company, which was charging by the hour. Chloe promised compensation for these delays and related costs upon receipt submission, but both the agent and manager have since ignored my follow-ups.Another awful experience during the process was on move-in day, when we faced a bizarre situation where the previous tenant’s cat was allegedly in the flat. Despite clear signs, the previous tenant stating it, a neighbor taking a video clearly hearing the cat inside the flat, and myself also stating that I could hear the cat inside the flat, and informing Maria that my partner has a phobia of cats, Maria insisted we can move in, claiming there was no cat because a plumber had been there and they couldn't find it. The cat was found in the flat the next day! This experience showcased shocking incompetence and a lack of consideration for clients' well-being. Better decision-making could have significantly mitigated these issues.I have previously dealt with another Chesterton branch and did not encounter such problems, indicating that this poor service may be specific to the Canary Wharf branch.

Mahdi · 4 July 2024

★★★★★ 5/5

Google

I have worked with Arsida of Chestertons to rent a flat. Despite my many questions about the property, she always answered promptly and clearly. She was particularly helpful when I had a problem on the reference process. Thanks to her, the whole processes of finding the property went smoothly. It was great to work with Arsida and highly recommend her.

Minjae · 25 October 2023

★★★★★ 1/5

Trustpilot

Review

UPDATE: We were informed that everything had been signed to move in to a new property. Then under 2 weeks before our move in date we were informed that the landlord never in fact signed and we wouldn't be able to move in leaving us without a flat (and the previous call reassuring us everything was sorted with the contracts was a lie). We were then told they would support us with finding a new property as soon as possible but they didn't do anything of use. Very disappointing service. Giorgio was always very helpful and helped us secure our flat with ease. He was easily contactable and answered all my questions fast which made it a much less stressful experience than I’ve had in the past. So far has been a great experience and Giorgio has added to that by being great.

Holly · 23 September 2021

★★★★★ 5/5

Trustpilot

Great service

I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.

Lewis · 25 July 2026

★★★★★ 5/5

Trustpilot

Sharon Chattalis has been so helpful in…

Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!

Stefanos · 20 December 2024

★★★★★ 5/5

Trustpilot

Highly Recommended

Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.

Daniel · 15 July 2024

★★★★★ 5/5

Google

I recently sold my good luck hope unit in Canary wharf Via the amazing help from Chesterton Andreas. As an overseas owner in a different time zone, I was totally relying on local agents to help liaise with viewing and other related matters in the initials stage, and Andreas has been tirelesly working with me for the greater part of six months since early 2024 when the market was still soft and slow for such qualifications.. And when the opportunity came up roughly in April, we were able to work efficiently and effectively interacting multiple times a day to finally close and complete the deal in a relatively short time of around a month.. I have been kept a breast of the progress throughout with total transparency and would highly recommend anyone (local or otherwise) to seek help from Andreas , who has been a true professional throughout - a great pleasure working with him!! Andy from Hong Kong

Andy · 26 June 2024

★★★★★ 5/5

Google

hello Just completed on a sale with chestertons Andreas was involved for chestertons , ive sold a few properties and im aware of the process it can be challenging! Andreas made the deal happen , he was always on hand to talk to and pushed the deal through by mediatong between the solicitors … the problems that came up with my solicitor were resolved by keeping ontop of the enquiries. . absolutely critical to make the deal happen will use chestertons again and hopefully Andreas . highly recommend this estate Agents.

John · 26 June 2024

★★★★★ 5/5

Trustpilot

Thank you Kaicey Naish

Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.

Tanja · 16 August 2024

★★★★★ 5/5

Trustpilot

Renewals with Niema L.

When it came to renewals, Niema Latif is an absolute dream in real estate. She ticks all the boxes. She genuinely cares about your concerns and needs…and she did just that. She is top at what she does, and I’m talking from experience!

Ma · 17 September 2024

★★★★★ 5/5

Trustpilot

My family and I wanted to commend…

My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!

Amjad · 20 September 2023

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Zoe

South West Lettings - ZoeZoe was excellent from start to finish with the completion of our letting. Very friendly, informative and welcoming. In addition Zoe went over and above her role as lettings agent beyond our move in date to assist with some day to day enquiries weeks after we had moved in. We never felt like Zoe was pushing us to make a move or in any way pressured in the transactions, just well informed and comfortable in the knowledge Chestertons and Zoe, had our best interests at heart.Thanks Zoe!

C.R · 19 August 2021

★★★★★ 5/5

Trustpilot

Chesterton SW Lettings, a job well executed

Chesterton SW Lettings team on Battersea Rise were excellent with the recent letting instruction for my two-bed flat in Clapham. Within a window of three days, the team found the right tenants who met the criteria that I had given. The whole team is an absolute pleasure to deal with, professional through and through. Lead by Gary Noone, an experienced and knowledgeable agent, who understands the market, appreciates the important issues for landlords and tenants, not shy in striking the right balance for both sides and, at the same time, willing to be commercial. Gary and his team were completely hand-on in guiding me through the steps in the process making it a much more seamless exercise than it would have been otherwise.Chesterton also handled another letting instruction for us in the South Bank SE1 recently. We found their processes and approach in general much more efficient than those by other agencies by a long distance. Happy to recommend Chesterton SW Lettings to others.

Bao · 19 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Sebastian

From starting to find flat in and around the Barnes area, Chestersons and in particular Sebastian, was very accommodating, listened to our needs throughout and ended up showing us a lovely flat which we have been in for, for over 6 months now. The onboarding process was nice and simple through the Chesterson online portal and if we had any questions, Sebastian was quick to assist us. I would highly recommend using Chestersons and I can’t thank Sebastian enough for making, what was a bit of a daunting process so straightforward. Luke.

Luke · 17 August 2021

★★★★★ 5/5

Trustpilot

I’ve had an amazing experience starting…

I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!

Amba · 20 February 2025

★★★★★ 1/5

Trustpilot

DO NOT RENT/BUY PROPERTY WITH THEM!

Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.

Maria · 6 December 2022

★★★★★ 5/5

Trustpilot

When it came time to renew our flat…

When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.

Martin · 2 July 2024

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find

Ms · 19 March 2022

★★★★★ 4/5

Trustpilot

Friendly, helpful, patient team

The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.

Katie · 17 October 2023

★★★★★ 4/5

Trustpilot

Chestertons has supported us in looking…

Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.

Massimo · 29 August 2024

★★★★★ 5/5

Trustpilot

Our property manager Vanessa has been…

Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.

Sven · 6 July 2024