Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Google

I have worked with Ryan Briggs of Chestertons for several years. Ryan is the property manager for my rental property in the Canary Wharf area. Ryan deals with any problems we have with the property in a prompt, efficient, straight-forward and courteous manner. He is always available to speak on the phone if I have any specific questions about the property. I highly recommend his services.

Scott · 25 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience

Hi Josh and the team, I just wanted to thank you all for a wonderful job you have done from start to finish. Our consultant Sadia mentioned that Josh very much stood out amongst so many Agents and was prepared to take an extra mile. I can only second that and thank the whole team for being so organised throughout the process and for delivering the property to the required standard. Thank you very much!Raimonda Goode4 Corners Relocation

Raimonda · 26 October 2022

★★★★★ 5/5

Google

Harrison was an incredible support in helping me find an apartment, especially given that I was coming from France and had a tight deadline. He went above and beyond to explore every possible solution, ensuring that I could secure a place that met my needs. Thanks to his dedication and efficiency, I was able to settle into a wonderful apartment right on time. I highly recommend him, he does truly outstanding work!

Benjamin · 13 February 2025

★★★★★ 5/5

Trustpilot

I have just had an offer accepted for a…

I have just had an offer accepted for a new place and had a brilliant experience from start to finish. Jack Burnett was very helpful in setting up a viewing, showing us round and answering our questions. Tamara Price couldn’t have been more helpful in helping us through the offer process and afterwards - she really went the extra mile. Thank you very much to both of you!

OM · 31 August 2023

★★★★★ 5/5

Google

I honestly couldn’t have asked for a better team to handle my rental property. Millie has kindly held my hand throughout the entire process. From start to finish, she was always available, incredibly proactive, and one step ahead at every stage. Nothing was ever too much trouble, she kept me fully informed, explained everything clearly, and made what can often be a stressful experience feel completely smooth and under control. At the same time, Harrison worked tirelessly to secure a fantastic price for the property. His negotiation skills and understanding of the market really showed, and the end result exceeded my expectations. A huge thank you to the whole team at Canary Wharf for being so efficient, professional and supportive throughout. You’ve genuinely made my life a whole lot easier, and I wouldn’t hesitate to recommend you to anyone looking for a seamless and successful letting experience.

Neil · 16 March 2026

★★★★★ 5/5

Trustpilot

Efficient and helpful

Tamara Price at Chestertons South West lettings was incredibly helpful during the whole process. Despite the initial flat we were interested in going to another renter, she contacted me soon after with a similar flat in the same location. Everything was done very efficiently and Tamara was approachable and provided quick responses to any questions we had, giving us a piece of mind during the stressful ordeal of moving property! She was also understanding of my delay in getting references due to company policies, and gave guidance when needed. Thank you Tamara, we're very happy with our flat.

Hamish · 20 July 2022

★★★★★ 5/5

Google

We recently completed our property purchase with Chestertons and would like to extend our heartfelt thanks to Michelle. She was fantastic throughout the entire process, welcoming, friendly, very responsive to all our questions, and an excellent coordinator between all parties. Thanks to her professionalism and efficiency, everything went smoothly from start to finish. Truly one of the best estate agents we have ever worked with. She is the star!

Eainthu · 17 March 2025

★★★★★ 5/5

Google

Arsida from the Canary Wharf Branch, helped me so much with renting my apartment. She’s been very kind and patient with me, answering every single question I’ve had. She lets me know beforehand if there’s technical issues that are being sorted out and makes sure I’m apart of the conversation as well. With her help it’s been a smooth and easy process to rent out my flat. It’s so easy to communicate with her and get in contact with her since the start of the process. She’s been dedicated to helping me with very little detail. She’s was able to push my move in date when I had asked her and gotten back to me very quickly. It was an amazing experience working with her. I would definitely recommend Arsida to anyone who’s moving for the first time and is nervous about where to start. She’s helped guide me through this process.

Marylin · 24 September 2024

★★★★★ 5/5

Trustpilot

Great service. Highly recommended

We were very happy that we entrusted Chestertons with selling our home. Ian and his team provided the expert market knowledge, depth of experience, and very skilled guidance during the negotiation that we needed to get a great result. I can highly recommend them for their service and professionalism!

Mike · 8 September 2024

★★★★★ 1/5

Trustpilot

Three years of disappointment

After 10 years of using a cheeper agent I hoped being a landlord with chestertons would be a step up. After overestimating the rental value a tenant was finally found who then could not pay the rent after the first month. I then had three months of uncertainty, with no rent while they took all of their fees upfront, until a new tenant moved in at £300 less than I had been getting 5 years before. They charged me over £700 cleaning check in on a 4 bedroom house and allowed the first tenant to get out of paying for the check out clean despite him breaking the contract after a month. Since then they have sent in contractors that overcharged and did the same job again and again such as fitting the same security light three times and each time at a different price. There was three new property managers in two years and they all seemed to struggle to keep up with the workload. My tenant waited three weeks for them to send a contractor to fix a leak and then their contractor left without attempting to fix it! The bath was allowed to leak for over a month before I was even told there was an issue, all the while water soaked through the floor and down the wall. Despite them breaking their own terms and conditions they still expect me to pay for rent that they are no longer collecting. I was lied to repeatedly about work that was done and when the rent would come through. My tenant was unhappy and the my experience was stressful and unpleasant

Louisa · 14 June 2022

★★★★★ 5/5

Trustpilot

I have used Chestertons for renting our flats in Fulham

I have used Chestertons for our properties for many years now and always find them incredibly professional. They do that by adhering rigidly to regulations which protect both the landlord and the tenant and this means it all runs very smoothly during the rental period. A special thanks to Sarah Norton who deals with almost impossible time schedules and makes it all come together on time as well as Emma and Rufus for marketing the properties so effectively.

Mrs · 2 September 2022

★★★★★ 5/5

Trustpilot

Chesterton manages my property for 4 years

This company manages my property for 4 years by now and they are very attentive and efficient . We have experienced some problems with various tenants and they could always find solutions. One of their staff Xiaoyi Fan has been very helpful and I would give her a 5 star !

Xudong · 23 July 2024

★★★★★ 5/5

Trustpilot

Fantastic experience with Chestertons…

Fantastic experience with Chestertons from start to finish! Kai Collins couldn’t have been more helpful in my purchase of a property in Shad Thames. He has been extremely responsive at all times and nothing is too much trouble - he has contacted all parties and representatives proactively throughout the sale process, obtaining information and helping to achieve a prompt exchange of contracts. He is very knowledgeable about the area and the property, and made what can be a stressful process very straightforward. Thanks to Kai, manager Neil, and all the team at Chestertons for an excellent buying experience - highly recommended!

Louise · 17 May 2022

★★★★★ 5/5

Trustpilot

Dawn at Chestertons (Belgravia)

Dawn was absolutely fantastic to work with whilst sourcing our new home in Belgravia. We were only in town for a brief period, and Dawn was able to show us a number of properties in a short period of time, and help us secure our ideal home. She was flexible, professional, and had fantastic insights in to various neighborhoods and properties that proved vital to our final decision. Thank you!

Lindsay · 15 May 2023

★★★★★ 5/5

Trustpilot

I’ve been looking for a flat for a…

I’ve been looking for a flat for a while now and Louis was amazing during this process. He has been patient and has an amazing attitude when I’m asking questions. It is obvious he is very knowledgeable and confident in the information he provides when answering questions. I would recommend to anyone if you’re looking for a property Louis is the person to go too!!

Emi · 26 September 2023

★★★★★ 4/5

Trustpilot

Fergus Edwards - Thanks for such fantastic service!

To whom it may concernI just wanted to write in and say what a fantastic service and experience Fergus Edwards gave us during viewings over the last week. Fergus showed us three properties on different dates including a repeat viewing.We made an offer on one of the properties but the offer was not successful as there were five other offers. However we have now secured a property and I give all the credit to Fegus. The information Fergus gave us and careful attention paid to our situation and list of objectives meant that we found the exact location we wanted.We met 5 agents from different agencies over the course of a week and Fergus was head and shoulders above everyone we met. All the agents were professional and efficient - however Fergus had other qualities on top of this. Fergus is unflappable! In the endless and testing process of viewing, matching requirements to vacant properties, and managing disappointment in what seems to be a white hot market in the Fulham area at the moment Fergus had boundless enthusiasm and patience.My son is now moving to Fulham and we will be frequent visitors and in the medium term will considering moving there ourselves. Fergus will be out first port of call in any future property transaction in the area! We ended our property hunt feeling that we had made a friend in Fergus and that is testament to the great people skills that he has and genuine interest that he shows in the individual situation of a viewer.Thanks to Chestertons also for having such great Staff!Corin Willis6 Stockbrige Close WV6 8BU

Corin · 29 April 2022

★★★★★ 5/5

Trustpilot

Olivia (agent) is wonderful and professional! Thank you!!

Olivia is wonderful and professional! Writing this review after almost 1 year ago when she found a great place for us, we were interested in few of them and she understood our needs and first of all showed us the one she knew we will love more, and we took it and it's been great :) She's been great and made it very easy and comfortable, and all went smooth. It was really great pleasure to deal with Olvia! Thank you so much! We are glad

Jenny · 29 April 2022

★★★★★ 4/5

Trustpilot

Positive Experience Overall

Our experience with Chesterton's was good for the most part. Viewing the rental property was seamless and Melissa is extremely personable. We had an issue with the online system in that I should have been listed as the primary tenant due to a corporate relocation but my husband was listed as the primary, which created confusion in setting up our online accounts. Also, we were under agreement to let the property two months ahead of move-in, and there were last-minute repairs that required us to move in while they were still working on the property. We managed to work around the repairmen and Melissa was great about working with the landlord to have us move in at the same time as planned without a delay. In all, our experience was positive!

Kate · 27 April 2022

★★★★★ 5/5

Trustpilot

Thank you to Shannon Kearns

Hi, We worked with Shannon Kearns, from Chestertons in the St. John's Wood officeWe want to thank her genuine interest and care for our wishes and needs during our journey to find a flat. We were this close and felt and still feel gutted we were not able to find and go all the way till contract sign off with Shannon. She was truly professional and knowledgable, helpful and eager to get us the right place. Many thanks for all her tireless search.Kind regards,John & Maria

John · 25 April 2022

★★★★★ 5/5

Trustpilot

Great Experience

I have had a great experience working with Chestertons, Canary Wharf team, particularly Olivia Arnell who has helped find me great tenants, secured them very quickly and was extremely helpful throughout the process. Her professionalism and attentiveness was evident at all times and she was always contactable to answer any queries that arose, which gave me great confidence going forward. Thank you Olivia!

Mary · 8 November 2023

★★★★★ 5/5

Trustpilot

Great advice

Ioana was completely on the ball and came back to me within an hour with the answer to my complicated question concerning the property that Chesterons are managing, even though she had no prior knowledge of it. I really appreciate her competence, efficiency and advice about what I needed to do next.

Maria · 19 June 2024

★★★★★ 5/5

Trustpilot

Abbie was incredibly helpful from…

Abbie was incredibly helpful from initial enquiry through to securing our property. She provided a friendly approach and was happy to answer any questions we had, doing so at great speed. Abbie rapidly facilitated our offer and turned around an agreement within 4 hours. Abbie was happy to go above and beyond to provide exceptional customer service, often responding to our queries out of hours. I would not hesitate to recommend Abbie to anyone and I am sure she is a huge asset to the Chestertons team, they are lucky to have her!

Rory · 7 April 2022

★★★★★ 5/5

Google

We had a fantastic experience working with Chesterton’s Canary Wharf for our property purchase, thanks to Andreas, our estate agent. From start to finish, Andreas was always on the ball with everything that was going on related to the purchase and was transparent with us when there were hiccups in the journey. He was available to answer our questions and provided clear, timely updates throughout. His dedication to client satisfaction is commendable. I would highly recommend Andreas and the team at Chesterton’s Canary Wharf to anyone looking for an efficient estate agent. Thank you for helping us to find a home that we are happy and comfortable with!

Jhilik · 25 August 2024

★★★★★ 1/5

Trustpilot

Terrible experience …

We had a terrible experience with Chestertons. From the beginning, our lettings agent Arsida was unprofessional and extremely difficult to get in touch with. Arsida would never pick up the phone when called and would not call us back when we requested. Arsida’s primary manner of communication was texting. Sometimes, we would get a text that just said “hey”, or “how are you” and nothing after. Other times we would get a text about her calling us later but she would never actually call us. This has been especially frustrating when asking for a list of furniture (twice), such that we could negotiate what to remove (our request was ignored both times). Also, when promising to put things in an email, that promise was never fulfilled. Serious deficiencies in communications aside, the worst part of our experience has been the dishonesty. Long story short, after Arsida simply refused to send us a list of furniture in the flat, we made a verbal agreement on the phone with her that only three pieces would remain, and others (including an extremely weathered sofa) would be removed. Come moving day, all furniture was there. Upon enquiring about the mistake, she sent an email saying how she “made it very clear from the beginning that the property is furnished”. We do not know if the reason she lied was incompetence or gamesmanship, as we naturally have no access to her communications with the landlord.We believe Arsida had no intentions of rectifying our issue when we informed her. Arsida promised to contact the landlord and we haven’t heard anything for nearly a month. Hence, we have had to take matters into our own hands and paid for removals. Our guess is that Arsida was quite simply waiting for this to become somebody else’s problem (most probably ours).Please consider significant additional costs, poor communication and duplicity when dealing with Chestertons.

Gábor · 3 April 2022