5/5
TrustpilotBrilliant experience
We had the most amazing two years at our flat and a large part of that was due to the amazing work of Christie. She was so responsive and kind in her emails and support and we cannot recommend her enough.
Trusted Agent profile · Tower Hamlets
Chestertons Canary Wharf reviews in Tower Hamlets
★★★★★
2,662 reviews across 2 platforms
Harbour Island, 28 Harbour Exchange Square, Canary Wharf & Docklands, London, E14 9GE, Tower Hamlets, E14 9GE
Part of Chestertons, see every office.
Chestertons's office in Tower Hamlets, at Harbour Island, is rated 4.5 out of 5 across 2,662 reviews on two platforms, including 478 Google reviews rated 4.4.
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Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot3/5
TrustpilotIoana Serban diligently followed up on…
Ioana Serban diligently followed up on an issue, although the reason her input was needed was prior engagement with other staff was mixed, hence 3 stars here.
Agent replied · 24 June 2026
Thank you for your feedback, Richard. We're glad to hear Ioana was diligent in following up. We appreciate your insights about communication and will work to improve our team coordination. Your experience is important to us as we strive for better service.
5/5
TrustpilotI am letting my property through…
I am letting my property through Chestertons and Daljinder Kaur is the Property Manager.She has been great, extremely efficient and very easy to communicate with, it has been a total pleasure dealing with Daljinder, who will be moving to Knightsbridge. I wish her every success and hope her replacement will be as good as she is.
Agent replied · 23 October 2024
Thank you for your feedback Farid, Daljinder will be delighted to see this and she's loved working alongside you. Please do let your new Property manager know if you need anything in the meantime.
1/5
TrustpilotCheck insurance policy before moving in
Property management team of chestertons is a total disappointment. Even in emergent conditions instead of trying to be responsive, they are counting pennies. They left me in a drainage water flooded flat without any support, advising putting the heaters to max and opening the windows. In the fight of building and flat managements’ insurances, what you experience is totally meaningless to them. Their main concern is serving insurance companies. What I’ve learned is, getting and checking the insurance policy before you move in a rental is a MUST!!
Agent replied · 25 December 2024
Hi Irem, thank you for taking the time to leave a great review. We are so glad the team have been so helpful. Should you need anything else, we will be happy to help.
5/5
TrustpilotI’ve worked with Conor a number of…
I’ve worked with Conor Bunn a number of times and his professionalism and pro activeness is second to none. His extensive knowledge of the property market has come in very useful at times and I would not hesitate to recommend him.
Agent replied · 23 October 2024
Hi Oli, we're really appreciate you taking the time to leave a review for Conor. It's great to hear that you've worked with him a number of times and found him to be professional and knowledgeable during your searches. Please do reach out again if you need anything.
5/5
TrustpilotI found Juliette extremely helpful…
I found Juliette extremely helpful throughout the referencing her guidance was exceptional. She followed up on everything ensuring all that was submitted was accurate hence avoiding any delays. I would highly recommend Chesterton for lettings in the future due to Juliettes professionalism
Agent replied · 23 October 2024
Thank you for the glowing review :)
5/5
TrustpilotCatherine was our property manager for…
Catherine was our property manager for our duration as tenants with Chestertons. Always managed to get back to us and solve the concerns well. Great help in check-out and insuring full deposit was refunded without issues.
Agent replied · 25 December 2024
Hi Mr Hamza Ali, thank you for your review. We're happy to hear that everything went smoothly throughout your tenancy with us. We'll make sure to pass your compliments on to Catherine and the team. Best wishes!
5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
Agent replied · 24 September 2026
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
1/5
TrustpilotScammed for repairs.
I stayed in a short let property for 4 months. I am an older person who did not have guests for dinner or drinks, worked from home and mainly ate out. I paid £360 for the professional cleaner when I left. Chestertons paid a 3rd party to do a post tenancy inspection who CHARGED me for repainting the property, accused me of painting over defects and a bunch of other things including "slight shading around light switches". I was disputed it and was beyond furious. The response from Chestertons was "the landlord has a right to do this". The process was beyond disgusting and I recommend anyone who is remotely considering letting through Chestertons to meticulously document everything before moving in.
Agent replied · 23 October 2024
Hi Jane, thank you for taking the time to write a great review. We appreciate the kind words and support. Wishing you all the best.
5/5
TrustpilotDan Midgley
Dan Midgley has been my contact with Chestertons for some years now. He has always been prompt in answering emails and dealing with issues concerning my flat. He is a pleasure to work with and is an asset to Chestertons.
Agent replied · 23 October 2024
Hi Colleen, thank you for the feedback and sharing your experience with Dan. We are so glad he was prompt in answering emails and dealing with issues. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
Agent replied · 6 February 2025
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
5/5
TrustpilotEfficient, professional and got the job done!
Gary Noone, Jack Burnett and the team at Chestertons were proactive, communicative and ambitious with how they marketed my rental flat. They listed it for more than other agents had suggested and still got over-asking from all the offers. From listing day to a signed tenant took just a few days!The admin process after that was smooth and simple via an online portal.
Agent replied · 23 October 2024
Hi Sarah, thank you for sharing your experience! We're happy to hear that Gary and the team found you a tenant within a few days and over the original asking price. Feel free to reach out to the team if you have any other queries. Wishing you all the best!
5/5
TrustpilotCatherine is great
Catherine has been managing our property for a while now. She is one of a few we've had, and she is by far the most proactive. She responds in a timely manner and helps solve some challenging tenant requests. I enjoy working with her.
Agent replied · 23 October 2024
Hi JS, thank you for your kind feedback. We are delighted to hear that Catherine has been proactive and responsive in managing your property. We greatly appreciate your recognition of her efforts in handling challenging tenant requests and we're glad to know you enjoy working with her. Best wishes!
4/5
TrustpilotThe service provided by Chestertons has…
The service provided by Chestertons has been good over the past year, they’ve always been so helpful when any issues occurred or if we had any questions. In particular, Juliette has been very helpful - highly recommend her! Many thanks
Agent replied · 23 October 2024
Hi EM, thank you for taking the time to write a review. Juliette will be thrilled by the kind words. We appreciate the support and are always here to help.
5/5
GoogleShadane has been very helpful during my process of finding a property to buy in Canary Wharf. I'm thankful for his support.
5/5
TrustpilotRitchie is an absolute pleasure to work…
Ritchie is an absolute pleasure to work with and very helpful. He is very quick with his responses to my email and phone calls. Thanks Ritchie for all of your support!
Agent replied · 9 February 2025
Hi Aleesha, thank you for the great review. We appreciate the kind words and wish you all the best.
5/5
TrustpilotThank you Stephanie Langton
Steph Langton has managed our flat for a couple of years and she has made all the difference. Very good communication, proactive in finding solutions that would meet both the tenants' and the landlord requirements... excellent under all aspects. Thank you Steph
Agent replied · 23 October 2024
Hi Stefano, thank you for the great review. We are so glad Steph has made a difference since managing your property. We appreciate the support and should you require any further assistance we will be more than happy to help.
5/5
TrustpilotThank you, Ally!
Ally Carberry is a breath of fresh air in the world of real estate! Her advice was honest and straight forward, and she really listened to what I was after. From the first phone call to every last bit of paperwork, she was professional and friendly and an absolute super star. I would definitely recommend her to anyone looking for a new home to rent in South Ken. Thank you Ally!
Agent replied · 23 October 2024
Thank you for taking the time to review your experience, we are so pleased Ally was such a great help!
5/5
TrustpilotJuliette and the Chestertons team were great!
Juliette was professional, friendly and took the time to understand what we were looking for. This made finding a place stress free and felt like we were not wasting our time, as the places propoposed were great. Highly recommend Chestertons!
Agent replied · 23 October 2024
Hi Paulo, thank you for taking the time to write a great review and sharing your experience with Juliette. We are so glad she made finding a place less stressful. Thank you for the kind words and should you require any further assistance, we will be happy to help.
2/5
TrustpilotDisappointed
I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.
5/5
TrustpilotTerrible landlord, amazing property manager
Our experience with the landlord was extremely challenging, marked by a lack of communication and difficulties in getting necessary repairs addressed. Adding to the frustration, several agents assigned to our case left their positions after short tenures, which made it feel like nothing was being resolved.Amidst all of this, Isaiah Samuels truly stood out as a star. He consistently advocated on our behalf, ensuring that every action was followed through and keeping us updated on all important developments. Isaiah's professionalism, dedication, and commitment to resolving issues were a bright spot in an otherwise difficult situation. We are incredibly grateful for his support and highly recommend his services.
Agent replied · 9 February 2025
Hi Francesca, thank you for taking the time to write a great review and sharing your experience with Isaiah. We are so glad he was professional and kept you updated. We appreciated the support and wish you all the best.
5/5
GoogleEvery staff in the Chestertons canary wharf was very kind and nice. Especially mr. Martin tried to his best to find my rental apartment. He knew well about my requirements even I forgot to ask. His work process was very clear and quick. I am very satisfied with my flat. Thank you so much Martin.
Agent replied · 24 October 2024
Hi Lina, We're so please to how Martin and the team were able to offer a quick and kind service during your search for a flat. We wish you all the best in your new home, and please do reach out if you need any further support.
5/5
TrustpilotHighly Recommended
Richard and his colleagues at Chestertons were exemplary in their services to us when purchasing. Very proactive, communicative and responsive. Highly professional and well informed. We have used many other estate agents in the past but Richard and his team were truly exceptional. We will definitely use them in the future and highly recommend to prospective sellers or buyers. Thank you.
Agent replied · 23 October 2024
Hi Sarah, we love reading reviews like this! Thank you for passing on this feedback about Richard and the team. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotExcellent property management team
Richard Parkin and his team in Chestertons property management team have been extremely prompt and helpful with our maintenance requests and queries since the start of our tenancy this year. Would absolutely recommend them for rental searches!
Agent replied · 23 October 2024
Hi MS, thank you for taking the time to write a great review. We are so glad the team were prompt and helpful. we appreciate the support and wish you all the best.
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
