5/5
TrustpilotI frequently communicate with email
Trusted Agent profile · Tower Hamlets
Chase Evans Pan Peninsula Tower Hamlets reviews
★★★★★
1,366 reviews across 3 platforms
Chase Evan Pan Peninsula, 1 Millharbour, London, E14 9XP, Tower Hamlets, E14 9XP
Chase Evans Pan Peninsula's office in Tower Hamlets, at Chase Evan Pan Peninsula, is rated 4.7 out of 5 across 1,366 reviews on three platforms, including 241 Google reviews rated 4.4.
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Reviews
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTerry Singleton offers excellent renewal services!
Terry Singleton of the Renewal Team is super efficient and highly responsive. He offers renewal services which are far beyond expectation. Terry takes care of the interests of both the landlord and the tenant in the renewal process. I am truly grateful to him for helping me to renew the tenancy as the tenant!
Agent replied · 23 October 2024
Thank you for your review Yee, glad to hear Terry could help you.
5/5
TrustpilotMy experience with Chayane Cummings
My experience with Chase Evans agency has been always positive, in particular, Chayane Cummings.
5/5
TrustpilotProblems fixed promptly
I'm a tenant and I found it easy to notify them of issues using the online portal. Sharlene Richards (South Property Management) promptly contacted me, and arranged for work to be done on the issues. When my landlord was slow to approve, she chased them up, and the work was done immediately after.
Agent replied · 23 October 2024
Thank you for your review John, glad to hear Sharlene could help you.
5/5
TrustpilotGood and responsible service.
5/5
TrustpilotVery good service from Hanna to follow…
Very good service from Hanna to follow up with the tenants on renewal in June 2024. A very reliable member of the Chase Evans team whom I have trusted for many years.
Agent replied · 23 October 2024
Thank you for your review, glad to hear Hanna could help you.
5/5
TrustpilotExcellent
Working with Ginny Pattni on the purchase of my flat has been great. She was consistently kind, prompt and thorough, making the whole process very straightforward.
Agent replied · 23 October 2024
Thank you for your review Barney, glad to hear Ginny could help you.
5/5
GoogleI had to find a flat and move in on short notice. Mariam had been especially helpful in enabling to find one, even coming in on one of her vacation days. Mariam, Lisa and Chase Evans have been extremely competent and professional throughout the renting process. Will definitely be utilising their services again in the future.
Agent replied · 22 October 2024
Thank you so much for reviewing our services. Chase Evans
5/5
TrustpilotSecond year I am very please to have…
Second year I am very please to have Kin Lee as my renewal handler. He is clearly interested in both parties and meet everyone’s comfort point. It’s easy and stress less, especially in London!
Agent replied · 23 October 2024
Thank you for your review Sofia, glad to hear Kin could help you.
5/5
TrustpilotDanish Ashraf is amazing
Danish Ashraf helped me with the issues I encountered when I moved in. He is quick to respond and gets thing done! I'm very happy with my experience!
Agent replied · 23 October 2024
Thank you for your review, glad to hear Danish could help you.
5/5
TrustpilotExcellent and professional service
I receive professional and considerable service from Danish, highly recommend the tenant service! I rent for one year, and always get supported by the team, recently the deposit return also goes smoothly, Danish help us resolve the dispute, and we are happy with his excellent service!
Agent replied · 23 October 2024
Thank you for your review Chu, glad to hear Danish could help you.
5/5
TrustpilotVery good service
I truly recommend this agency.I was currently trying to negotiate my tenancy agreement.My renewals handler (Molly Pariyanukul) managed to renew my agreement at the best conditions for me ans the landlord to reach to a win win situation.
Agent replied · 23 October 2024
Thank you for your review Steve, glad to hear Molly could help you.
5/5
TrustpilotI am really impressed by my property…
I am really impressed by my property manager Dennis for his high efficiency every time when I reached out to him for help. He has always responded in a timely manners and really helpful.
Agent replied · 23 October 2024
Thank you for your review Chen, glad to hear Dennis could help you.
5/5
GoogleCouldn't be happier with my agent Mary Cai's work. I think she really understand clients' requirement and helped me find a right flat. More importantly she helped me achieve a good deal. The procedure went quickly and all the communications with the seller via Mary were delivered in time and correctly. Absolutely 5 stars.
5/5
TrustpilotHanna at Chase Evans provided…
Hanna at Chase Evans provided exceptional service during our recent tenancy renewal . Her professional and patience made the process stress-free. Thousands thanks. Highly recommend!
Agent replied · 23 October 2024
Thank you for your review Hanna, glad to hear Hanna could help you.
5/5
TrustpilotGreat service and smoothly handling all…
Great service and smoothly handling all the emails and communications.Specially Kin Lee our renewal handler which was kind, helpful and speedy on making the things even better.Really recommend it all!
Agent replied · 23 October 2024
Thank you for your review Andre, glad to hear Kin could help you.
5/5
GoogleI had an excellent experience with Chase Evans, in my search for a new flat. Darnell McDonald, at the Pan Peninsula office, was extremely helpful throughout the process. All in all, I would highly recommend to everyone.
Agent replied · 22 October 2024
Thank you for your review Arnav, glad to hear Darnell could help you.
5/5
TrustpilotTerry Singleton
Terry Singleton is very helpful.
Agent replied · 23 October 2024
Thank you for your review Faith, glad to hear Lee could help you.
5/5
TrustpilotMaristella Marangi
Maristella Marangi (South Property Management) has helped us out very much with our issue relating to previous tenants and in quick time. Chase Evans as a whole did not resolve this issue for a long time, switching out account managers on a frequent, inconvenient basis, but Maristella proved to be the exception.
Agent replied · 23 October 2024
Thank you for your review Bosco, glad to hear Maristella could help you.
5/5
Trustpilotrenewal property
I had a nice communication with Mr. Kin. He helped me to deal with the renewal of my property actively. I quite appreciated for that. Thank you.
Agent replied · 23 October 2024
Thank you for your review Christine, glad to hear Kin could help you.
1/5
TrustpilotDidn’t reply reported issue
We have reported the issue of apartment for several times, but the agency always don’t respond. Nobody come to fix the problem.
Agent replied · 22 November 2024
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously, if you could please provide us with more information at propertymanagement@chaseevans.co.uk with the issue and your name, address so that we can take steps to investigate thoroughly to resolve this matter for you.
5/5
TrustpilotSmooth communication and efficient…
Smooth communication and efficient services! Enjoyed professional and high quality services from different depts of the firm and special tks to Aurora Li from the head office for detailed work!
Agent replied · 23 October 2024
Thank you for your review Lin, glad to hear Aurora could help you.
1/5
TrustpilotBeware! Will withhold deposits unjustifiably
We rented a flat with CE from Feb 19 until Jan 23. Generally CE were responsive when it came to maintenance issues and the move-in process was fine. However, it is very well documented within the London market that moving out of rental properties can be problematic. For this reason we did everything we needed to do and got the flat professionally cleaned by a company recommended by CE and actually left the flat in a better condition than we moved in (confirmed with the check out report!) The professional cleaners (which was expensive!!) didn’t even clean all the cobwebs that had gathered in certain areas. Certainly not expected when paying premium for a cleaning company recommended by CE who “clean to their check out standards”. When we received the check out report it was noted that while one of the blinds worked fine the blind cord had snapped and needed a new connector - we accepted this. We were floored to then receive an email saying 10% of our deposit was being withheld to repair this cord connector. From researching how much it would cost to correct, this amount was completely unjustifiable. We provided evidence of how much we thought it would be and gave them a counter offer which was declined. We were told to go to mydeposits and raise a dispute. We repeatedly asked CE to justify this cost which we never received. We also offered to fix it ourselves. We were just fobbed off and told to just raise a dispute which, we did. After four months mydeposits validated our argument that the amount they withheld was unreasonable and we will receive over half the withheld deposit money back. It turns out the amount was based upon a single figure from a contractor who didn’t even provide specifics in their email. CE should be ashamed of how this situation was dealt with and rethink how they deal with their contractors and who their contractors are as this was just a blatant money grab. London agencies have the reputation they do for a reason and CE solidify this reputation. Beware!!
5/5
TrustpilotI am happy to work with Kin Lee
I am happy to work with Kin Lee, helps in all matters without delays, sympathetic, the answers are competent.
Agent replied · 24 December 2024
Thank you for your review Alex, glad to hear Kin could help you.
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Tell us what you need and we'll put you in touch. Chase Evans Pan Peninsula hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
